Qureos Mentor

Invogue Shop

Position Overview:The Customer Support &amp; Operations Associate will be responsible for managing end-to-end order processing, logistics coordination, and customer interactions. The role demands a hands-on approach to managing shipping operations, exchange processes, customer inquiries, and issue escalation to ensure a smooth delivery experience and high customer satisfaction.Key Responsibilities:Order Processing &amp; Logistics Operations:<ul><li>Print shipping labels for verified and ready-to-dispatch orders.</li><li>Create and finalize daily order manifests for outgoing shipments.</li><li>Coordinate with Bluedart to ensure correct pickup of all manifest orders.</li><li>Monitor Nimbus to track pending orders and ensure none remain beyond 2 days.</li><li>Manage QC and Non-QC product pickups via Pragma panel, prioritizing urgent QC orders.</li><li>Handle undelivered (NDR) orders by contacting customers and arranging redelivery or confirmation via ClickPost.</li><li>Monitor GoSwift for cases pending over 48 hours and escalate when necessary.</li></ul>Exchange &amp; Claims Management:<ul><li>Accept and process exchange requests from customers.</li><li>Manage creation of exchanges after successful pickup.</li><li>Update and close exchange cases in the system for both QC and Non-QC scenarios.</li><li>Submit video proof and raise claims for wrong product deliveries, escalating appropriately.</li><li>Record and escalate QC-related issues with video evidence to the concerned team.</li></ul>Customer Support:<ul><li>Provide timely responses to customer chat inquiries using the QuickReply tool.</li><li>Make customer calls and send follow-up emails to resolve delayed deliveries.</li><li>Track and manage all delayed delivery cases through GoSwift, Nimbus, and courier partners for resolution.</li></ul>Skills &amp; Qualifications:<ul><li>Strong attention to detail and organizational skills.</li><li>Excellent communication skills &ndash; both written and verbal.</li><li>Ability to handle multiple tasks with minimal supervision.</li><li>Proficiency in handling operational software tools (ClickPost, Nimbus, Pragma, GoSwift).</li><li>Problem-solving mindset, with an ability to escalate issues promptly.</li><li>Customer-first attitude, with patience and clarity in interactions.</li></ul>Preferred Experience:<ul><li>1&ndash;2 years in customer support, operations, logistics, or ecommerce order management.</li><li>Familiarity with courier operations, shipment tracking, and handling returns/exchanges.</li></ul>Why Join Us?<ul><li>Work in a fast-paced, dynamic environment with growth opportunities.</li><li>Be part of a passionate team focused on innovation and customer satisfaction.</li><li>Learn end-to-end ecommerce operations with hands-on responsibility.</li></ul>Job Types: Full-time, PermanentPay: &#8377;11,916.84 - &#8377;20,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Work from home</li></ul>Work Location: In person

Customer and operations Associate

Join Invogue Shop and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Invogue Shop

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Customer and operations Associate