Urwah Admin

invygo

<div>
 
 About Invygo
 
 
 
 invygo was founded in 2018 in Dubai with the purpose of
 
 redefining mobility in the Middle East and North Africa (MENA)
 
 . Felled by a passion for innovation, technology and mobility, our mission is to empower people to move on their own terms, minimising the frustrations caused by traditional car ownership models. We make car access seamless and flexible for everyone. We believe invygo is the smartest way to move, and to keep living up to our ideal, we rely on our people to share these goals and ambitions. Headquartered in Dubai, with offices in Riyadh and Cairo, our team consists of passionate, dedicated,
 
 bold innovators
 
 that are relentless in enabling the company to deliver a trusted and personalized experience that transforms how people move in MENA. With successful expansions into
 
 UAE,
 
 
 Saudi Arabia
 
 and
 
 Qatar
 
 , our footprint is rapidly growing as we continue to innovate and transform the automotive landscape across the region.
 
 
 At invygo, we're not just offering a service; we're crafting a new era of mobility in MENA. We are always seeking passionate, dedicated and innovative thinkers to join us in making our future vision a reality. If you are that person, join us in moving the MENA mobility landscape forward and continuing to ensure that invygo is, and remains, the smartest way to move.
 
 
 
 
 About the Role:
 
 
 
 
 We're looking for a
 
 Collection Specialist
 
 to join our team in Saudi Arabia. The ideal candidate will handle customer accounts with overdue payments, ensure timely collections, and maintain compliance with local financial regulations.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Follow up with customers who have overdue or unpaid invoices.
 </li>
 <li>
 Communicate professionally via calls, emails, and written notices.
 </li>
 <li>
 Negotiate payment plans and ensure commitments are met.
 </li>
 <li>
 Keep accurate and up-to-date records of all collection activities.
 </li>
 <li>
 Coordinate with Finance and Opreaition teams to resolve payment discrepancies.
 </li>
 <li>
 Prepare regular reports on collections and outstanding balances.
 </li>
 <li>
 Ensure all collection practices comply with Saudi laws and regulations.
 </li>
 <li>
 Escalate chronic overdue cases to the legal department when necessary
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in collections (preferably in Saudi Arabia).
 </li>
 <li>
 Solid understanding of Saudi financial and commercial laws related to collections.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Proficient in Microsoft Excel.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary + annual performance-based bonus
 </li>
 <li>
 Meaningful Incentives
 </li>
 <li>
 Private medical insurance (employee &amp; dependents)
 </li>
 <li>
 25 calendar days paid vacation
 </li>
 <li>
 Clear career growth and progression opportunities
 </li>
 </ul>
</div>

Collection Specialist

<div>
 As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
 
 
 You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
 
 
 You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
 </li>
 <li>
 Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally
 </li>
 <li>
 Handle many requests &amp; solve complaints with ease and confidence
 </li>
 <li>
 Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
 </li>
 <li>
 Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Work experience in Customer Service or Customer Experience industry
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Flexibility to work from office
 </li>
 <li>
 You have great Computer, Office and Google suite skills or experience with other similar platforms
 </li>
 <li>
 You possess excellent troubleshooting and multi-tasking skills
 </li>
 <li>
 You are extremely organized and able to structure your day to achieve your targets
 
 
 </li>
 </ul>
 
 What We Like
 
 
 
 <ul>
 <li>
 You are passionate about helping people and have outstanding communication skills
 </li>
 <li>
 You are comfortable working in a startup environment
 </li>
 <li>
 You are committed to drive continuous Customer Satisfaction improvement
 </li>
 <li>
 You have great attention to detail at a high speed
 </li>
 <li>
 You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out
 </li>
 <li>
 You are a great team player and appreciate to work both individually and as a team
 </li>
 </ul>
</div>

Customer Support Specialist

Join invygo and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

invygo

ABOUT_COMPANY

Collection Specialist

Customer Support Specialist