Qureos Mentor

Invygo

<div>About invygo
invygo is transforming car ownership in the Middle East through its flexible and digital-first car subscription platform. Our goal is to make car access simple, affordable, and commitment-free. Backed by top-tier investors and operating across the region, invygo is on a mission to lead the mobility revolution in MENA. 
About the role 
As a Senior Mobile Engineer, you will play a critical role in designing, developing, and maintaining high-performance mobile applications that are robust, scalable, and well-tested. You'll drive the full mobile development lifecycle from architecture to deployment, ensuring our apps remain reliable, user-friendly, and easy to evolve.<h3 class="jobSectionHeader">
Job Responsibilities:</h3><ul>
<li>4 years of experience building seamless mobile apps with React-Native</li>
<li>A valued team player in a dynamic, autonomous, cross-functional agile team that inspires others.</li>
<li>You&rsquo;re familiar with designing and building distributed and scalable systems</li>
<li>Experienced in designing, analyzing, optimizing code, and troubleshooting large-scale distributed systems.</li>
<li>You are interested in keeping up with current best practices in your areas of expertise</li>
<li>You have a good understanding of data structures and algorithms, and you understand how to apply them to design solutions</li>
<li>You care about quality and want to improve processes, both internally and across the company</li>
<li>Working proficiency and communication skills in verbal and written English</li>
</ul>
Requirements<h3 class="jobSectionHeader">
Job Requirements:</h3><ul>
<li>4 years of experience building seamless mobile apps with React-Native</li>
<li>A valued team player in a dynamic, autonomous, cross-functional agile team that inspires others.</li>
<li>You&rsquo;re familiar with designing and building distributed and scalable systems</li>
<li>Experienced in designing, analyzing, optimizing code, and troubleshooting large-scale distributed systems.</li>
<li>You are interested in keeping up with current best practices in your areas of expertise</li>
<li>You have a good understanding of data structures and algorithms, and you understand how to apply them to design solutions</li>
<li>You care about quality and want to improve processes, both internally and across the company</li>
<li>Working proficiency and communication skills in verbal and written English</li></ul></div>

Senior Mobile Engineer

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>
Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Achieve Individual &amp; Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>
Requirements<ul><li>
Work experience in Customer Service or Customer Experience industry</li></ul><ul>
<li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li></ul></div>

Customer Support Specialist

<div><div>Job Summary: 
The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience. 
Key Responsibilities: 
1. Customer Payment Follow-up 
<ul><li>Contact customers with overdue payments via calls, WhatsApp, and emails.</li><li>Remind customers of upcoming due dates and guide them through payment options.</li><li>Escalate delayed or disputed cases to the Supervisor for further action.</li><li>Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases.</li></ul>
2. Payment Tracking &amp; Reconciliation 
<ul><li>Maintain an updated tracker for all pending and completed payments.</li><li>Verify payment proofs received from customers before confirming collection.</li><li>Update the system once payments are received and validated.</li><li>Support reconciliation between customer records and finance data.</li></ul></div><div>
3. Customer Support 
<ul><li>Provide clear and professional responses to customer payment-related inquiries.</li><li>Support customers with payment links, invoices, or clarifications as needed.</li><li>Ensure all interactions are logged in Freshdesk or the assigned CRM system.</li></ul>
4. Reporting 
<ul><li>Share daily and weekly reports on collection progress and overdue accounts.</li><li>Highlight high-risk customers or repeated payment delays to the Supervisor.</li></ul>
Key Metrics (KPIs): 
<ul><li>Collection Rate (90% of collected vs. total due)</li><li>Average Payment Delay (7 Days)</li><li>Resolution Time for Payment Queries</li><li>Accuracy of Collection Data Updates (99.9%)</li></ul></div> 
Requirements<ul>
<li>
Bachelor&rsquo;s degree.</li>
<li>2&ndash;3 years of experience in customer collections, billing, or customer service.</li>
<li>Strong communication skills in Arabic and English (spoken and written).</li>
<li>Confident in handling customer follow-ups and payment discussions.</li>
<li>Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk).</li>
<li>Organized, detail-oriented, and reliable under pressure.</li>
<li>Professional and empathetic communication.</li>
<li>Persistence and results-driven approach.</li>
<li>High attention to accuracy and data integrity.</li></ul></div>

Cash Collection Specialist - Egypt

<div>Who We Are
Founded in 2018 in Dubai, invygo is on a mission to redefine mobility across the Middle East and North Africa. We make car access simple, flexible, and hassle-free - helping people move on their own terms.
With offices in Dubai, Riyadh, and Cairo, and a growing presence across the UAE, Saudi Arabia, and Qatar, our team is made up of passionate innovators who are bold, dedicated, and driven by impact.
At invygo, you&rsquo;re not just joining a company, you&rsquo;re helping shape the future of mobility in MENA. If you&rsquo;re ready to make a difference, come build the smartest way to move with us.<h3 class="jobSectionHeader">
About the Role:</h3>
As a Financial Operations Lead, you&rsquo;ll manage Invygo&rsquo;s cash flow &mdash; overseeing collections, payouts, and reconciliations with full accuracy and control. You&rsquo;ll drive automation with Tech and expand operations to support fleet and asset management.<h3 class="jobSectionHeader">
What You'll Do:</h3><ul>
<li>Accounts Payable Management: Oversee supplier invoices, approvals, and payment cycles, ensuring alignment with contract terms and accurate GL coding.</li>
<li>Accounts Receivable Management: Ensure all customer payments are collected, applied, and reconciled on time; monitor outstanding receivables and follow up with cross-functional teams for resolution.</li>
<li>GMV Controls: Manage the GMV process to separate revenue types and ensure payouts are made only from collected cash.</li>
<li>Collections &amp; Billing: Oversee billing cycles, failed payments, refunds, and chargebacks; work to improve collection rates.</li>
<li>Supplier Settlements: Reconcile daily payment data, manage supplier statements and payouts, and resolve disputes promptly.</li>
<li>Payment Performance: Optimize payment success and cost; manage chargebacks and ensure KYC/AML compliance.</li>
<li>Treasury Operations: Handle payout schedules, cash flow by currency and market, and coordinate funding needs with FP&amp;A.</li>
<li>Collaboration: Partner with FP&amp;A and Accounting to share financial data for budgets, settlements, and month-end reporting.</li>
<li>Fleet Operations: Support financial processes for owned fleet activities, including insurance, sales proceeds, and asset management.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul>
<li>7&ndash;12 years in Financial Operations, Payments, or Treasury within fintech, marketplace, or mobility sectors.</li>
<li>Experienced in large-scale reconciliations and supplier payouts.</li>
<li>Strong knowledge of PSPs (e.g., Checkout.com), including settlements, fees, refunds, and chargebacks.</li>
<li>Skilled in multi-market treasury operations with solid control and approval processes.</li>
<li>Proficient in Excel/Sheets; SQL or ERP (NetSuite, Odoo) is a plus.</li>
<li>Familiar with KSA, UAE, and Egypt markets; fluent in Arabic and English.</li>
<li>Strong compliance mindset with audit and tax awareness.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working with Us</h3>
At invygo, you&rsquo;ll have the autonomy, resources, and support to make big things happen. You&rsquo;ll learn fast, grow faster, and see your impact every single day.
Here&rsquo;s what we offer:
 Competitive Salary 
 Employee Stock Options (because we want you to share in our success)
 Team and Individual Performance Bonuses 
 Flexibility: Work from home or abroad 
 Discounts on invygo&rsquo;s car subscription (yes, your rides just got cooler) 
 Team Engagement Days filled with collaboration and fun<h3 class="jobSectionHeader">
 Ready to Drive Change?</h3>
If you&rsquo;re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we&rsquo;d love to meet you.</div>

Financial Operations Lead

<div>About invygo 
invygo was founded in 2018 in Dubai with the purpose of redefining mobility in the Middle East and North Africa (MENA). Felled by a passion for innovation, technology and mobility, our mission is to empower people to move on their own terms, minimising the frustrations caused by traditional car ownership models. We make car access seamless and flexible for everyone. We believe invygo is the smartest way to move, and to keep living up to our ideal, we rely on our people to share these goals and ambitions. Headquartered in Dubai, with offices in Riyadh and Cairo, our team consists of passionate, dedicated, bold innovators that are relentless in enabling the company to deliver a trusted and personalized experience that transforms how people move in MENA. With successful expansions into UAE, Saudi Arabia and Qatar, our footprint is rapidly growing as we continue to innovate and transform the automotive landscape across the region.
At invygo, we&rsquo;re not just offering a service; we&rsquo;re crafting a new era of mobility in MENA. We are always seeking passionate, dedicated and innovative thinkers to join us in making our future vision a reality. If you are that person, join us in moving the MENA mobility landscape forward and continuing to ensure that invygo is, and remains, the smartest way to move.<h3 class="jobSectionHeader">
About the Role:</h3>
We&rsquo;re looking for a Collection Specialist to join our team in Saudi Arabia. The ideal candidate will handle customer accounts with overdue payments, ensure timely collections, and maintain compliance with local financial regulations.
Responsibilities:<ul>
<li>
Follow up with customers who have overdue or unpaid invoices.
</li><li>Communicate professionally via calls, emails, and written notices.
</li><li>Negotiate payment plans and ensure commitments are met.
</li><li>Keep accurate and up-to-date records of all collection activities.
</li><li>Coordinate with Finance and Opreaition teams to resolve payment discrepancies.
</li><li>Prepare regular reports on collections and outstanding balances.
</li><li>Ensure all collection practices comply with Saudi laws and regulations.
</li><li>Escalate chronic overdue cases to the legal department when necessary.</li>
</ul>
Requirements<ul>
<li>
Minimum 3 years of experience in collections (preferably in Saudi Arabia).
</li><li>Solid understanding of Saudi financial and commercial laws related to collections.
</li><li>Strong communication and negotiation skills.
</li><li>Proficient in Microsoft Excel.
</li></ul>Benefits<ul>
<li>
Competitive salary + annual performance-based bonus.</li>
<li>Meaningful Incentives.</li>
<li>Private medical insurance (employee &amp; dependents).</li>
<li>25 calendar days paid vacation.</li>
<li>Clear career growth and progression opportunities.</li></ul></div>

Collection Specialist

<div>About invygo
invygo was founded in 2018 in Dubai with the purpose of redefining mobility in the Middle East and North Africa (MENA). Fuelled by a passion for innovation, technology and mobility, our mission is to empower people to move on their own terms, minimising the frustrations caused by traditional car ownership models. We make car access seamless and flexible for everyone.. We believe invygo is the smartest way to move, and to keep living up to our ideal, we rely on our people to share these goals and ambitions. Headquartered in Dubai, with offices in Riyadh and Cairo, our team consists of passionate, dedicated, bold innovators that are relentless in enabling the company to deliver a trusted and personalised experience that transforms how people move in MENA. With successful expansions into UAE, Saudi Arabia and Qatar, our footprint is rapidly growing as we continue to innovate and transform the automotive landscape across the region.
At invygo, we&rsquo;re not just offering a service; we&rsquo;re crafting a new era of mobility in MENA. We are always seeking passionate, dedicated and innovative thinkers to join us in making our future vision a reality. If you are that person, join us in moving the MENA mobility landscape forward and continuing to insure that invygo is, and remains, the smartest way to move.
About the role
As a Senior QA Engineer at Invygo, you&rsquo;re not just testing&mdash;you&rsquo;re shaping the future of our digital platform and mobile apps. This is a senior role where you&rsquo;ll take ownership of quality assurance, blending hands-on expertise with strategic leadership. You&rsquo;ll champion a quality-first mindset, drive automation initiatives, and mentor a talented team of engineers. Your work will directly impact the user experience, ensuring our products are reliable, intuitive, and delightful.
What you will be doing<ul><li><ul>
<li>Co-Lead QA Strategy: Partner with product managers and developers to craft testing strategies that align with our ambitious business goals, ensuring every release is rock-solid.</li>
<li>Drive Automation: Build and refine automation frameworks from the ground up, boosting efficiency and expanding test coverage across our platforms.</li>
<li>Mentor and Inspire: Guide junior engineers, sharing your expertise to elevate their skills and foster a collaborative, high-performing team.</li>
<li>Ensure Exceptional Quality: Oversee end-to-end testing&mdash;functional, regression, and beyond&mdash;to guarantee our features meet both technical specs and user needs.</li>
<li>Innovate Processes: Introduce cutting-edge QA practices, tools, and metrics to keep us ahead of the curve and continuously improve how we work.</li>
<li>Bridge Teams: Act as a key collaborator, embedding quality into every phase of development by working hand-in-hand with cross-functional teams.</li>
<li>Troubleshoot with Finesse: Dive into complex issues, pinpoint root causes, and propose solutions that keep our systems humming.</li>
</ul></li></ul>Requirements<ul><li><ul>
<li>
Experience: 6+ years in QA, with at least 2 years in a senior or leadership role where you&rsquo;ve influenced processes and people.</li>
<li>Strategic Vision: A track record of designing and rolling out QA strategies that elevate product quality.</li>
<li>Leadership: Proven ability to mentor and grow QA talent, with a knack for building cohesive teams.</li>
<li>Technical Chops: Deep expertise in manual and automated testing, with a strong emphasis on automation tools and frameworks, e.g., Selenium, Appium, JUnit, TestNG, Cypress, Playwright</li>
<li>Skills: Proficiency in SQL for data validation, plus hands-on experience with Git or similar version control systems.</li>
<li>Soft Skills: Stellar communication and problem-solving abilities to navigate challenges and align stakeholders.</li></ul></li></ul></div>

Senior QA Engineer

Join Invygo and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.