Qureos Mentor

Invygo

<div><h3 class="jobSectionHeader">About invygo:</h3>
invygo is the first car as a service platform across emerging markets; we are an app that enables car shoppers to get an all-inclusive monthly car subscription that comes with insurance, maintenance, and more in a seamless app-based experience.
The business's vision is to be a true disrupter in the mobility space as the first car-as-a-service provider in emerging markets. Invygo&rsquo;s service offers the ultimate flexibility, allowing customers to subscribe to a car from 1 month to 9 months or more, with the option to switch, cancel, or upgrade at any time. As the global market dynamics shifts, invygo has the opportunity to disrupt the mobility sector across multiple regions.<h3 class="jobSectionHeader">
About the role:</h3> 
As a Senior People Operations Specialist, you&rsquo;ll ensure smooth HR operations across payroll, employee lifecycle management, office administration, and employee engagement. You&rsquo;ll play a key role in maintaining a great employee experience while keeping our HR processes efficient and compliant.<h3 class="jobSectionHeader">
What you will be doing:</h3><ul>
<li>Payroll &amp; HR Administration</li>
<li><ul><li>Prepare monthly payroll, ensuring accuracy in salaries, deductions, overtime, and benefits.</li>
<li>Maintain and update employees&rsquo; records in the HRIS.</li>
<li>Handle employment letters, certificates, and other HR documentation.</li>
<li>Ensure compliance with labor laws and company policies.</li>
</ul></li><li>Employee Lifecycle</li>
<li><ul><li>Manage onboarding and offboarding processes, ensuring a seamless experience for employees.</li>
<li>Support in preparing onboarding schedules and coordinating induction sessions.</li>
<li>Process exit formalities, clearances, and final settlements.</li>
</ul></li><li>Office Management</li>
<li><ul><li>Oversee day-to-day office administration and ensure a well-organized working environment.</li>
<li>Coordinate with vendors and service providers (facilities, supplies, etc.).</li>
</ul></li><li>Leave &amp; Attendance</li>
<li><ul><li>Maintain accurate leave balances and attendance tracking through the HRIS.</li>
<li>Respond to employees&rsquo; inquiries about leave policies and balances.</li>
</ul></li><li>Employee Engagement</li>
<li><ul><li>Support employee engagement initiatives and events to foster a positive workplace culture.</li>
<li>Gather feedback and help implement engagement and recognition programs.</li>
</ul></li>
</ul>Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li>
<li>3-5 years of experience in HR operations, payroll, or people administration.</li>
<li>Hands-on experience with HRIS and payroll systems.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working with Us:</h3>
At invygo, you&rsquo;ll have the autonomy, resources, and support to make big things happen. You&rsquo;ll learn fast, grow faster, and see your impact every single day.
Here&rsquo;s what we offer:
 Competitive Salary 
 Employee Stock Options (because we want you to share in our success) 
 Team and Individual Performance Bonuses 
 Flexibility: Work from home or abroad 
 Discounts on invygo&rsquo;s car subscription (yes, your rides just got cooler) 
 Team Engagement Days filled with collaboration and fun<h3 class="jobSectionHeader">
 Ready to Drive Change?</h3>
If you&rsquo;re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we&rsquo;d love to meet you.</div>

Senior People Operations Specialist

<div>About invygo
Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
About the role
This hybrid role is designed to support both our customers and the operations team during critical moments of their journey with Invygo. You will play a key role in managing daily interactions with car dealers and customers, ensuring operational efficiency, and building strong partnerships to meet and exceed assigned KPIs.
What You Will Do as an Operation Specialist:<ul>
<li>
Deliver exceptional customer experiences in every interaction, whether with customers, car dealers, or your Invygo teammates.</li>
<li>Manage and resolve a high volume of requests and complaints with confidence and efficiency.</li>
<li>Collaborate with cross-functional teams, including engineering, data, and marketing, to develop new processes and products that enhance the customer experience.</li>
<li>Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses.</li>
<li>Support the operations team in managing escalated scenarios and provide solutions to complex issues.</li>
<li>Occasionally handle challenging customer interactions, both in-person and over the phone, requiring strong customer service experience.</li>
</ul>
Requirements
What We Want:<ul>
<li>
Bachelor&rsquo;s degree with experience in Customer Experience (CX) or the hospitality industry.</li>
<li>Proficiency in both English and Arabic, with strong verbal and written communication skills.</li>
<li>Excellent computer skills, including experience with Office, Google Suite, or other platforms.</li>
<li>Strong troubleshooting, multitasking, and organizational abilities.</li>
<li>The ability to structure your day effectively to meet targets.</li></ul> 
What We Like:<ul>
<li>
A passion for helping people and outstanding communication skills.</li>
<li>Comfort working in a startup environment with an understanding of startup methodologies (e.g., Agile, Sprint).</li>
<li>High attention to detail and the ability to work at a fast pace.</li>
<li>A positive, can-do attitude, taking ownership of ongoing issues and going the extra mile to solve root causes.</li>
<li>A strong team player who enjoys working both independently and collaboratively</li></ul></div>

Operations Specialist

<div>About invygo
Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
About the role<div>
The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience. 
Key Responsibilities: 
1. Customer Payment Follow-up 
<ul><li>Contact customers with overdue payments via calls, WhatsApp, and emails.</li><li>Remind customers of upcoming due dates and guide them through payment options.</li><li>Escalate delayed or disputed cases to the Supervisor for further action.</li><li>Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases.</li></ul>
2. Payment Tracking &amp; Reconciliation 
<ul><li>Maintain an updated tracker for all pending and completed payments.</li><li>Verify payment proofs received from customers before confirming collection.</li><li>Update the system once payments are received and validated.</li><li>Support reconciliation between customer records and finance data.</li></ul></div><div>
3. Customer Support 
<ul><li>Provide clear and professional responses to customer payment-related inquiries.</li><li>Support customers with payment links, invoices, or clarifications as needed.</li><li>Ensure all interactions are logged in Freshdesk or the assigned CRM system.</li></ul>
4. Reporting 
<ul><li>Share daily and weekly reports on collection progress and overdue accounts.</li><li>Highlight high-risk customers or repeated payment delays to the Supervisor.</li></ul>
Key Metrics (KPIs): 
<ul><li>Collection Rate (90% of collected vs. total due)</li><li>Average Payment Delay (7 Days)</li><li>Resolution Time for Payment Queries</li><li>Accuracy of Collection Data Updates (99.9%)</li></ul></div>
Requirements<ul>
<li>
Bachelor&rsquo;s degree.</li>
<li>2&ndash;3 years of experience in customer collections, billing, or customer service.</li>
<li>Strong communication skills in Arabic and English (spoken and written).</li>
<li>Confident in handling customer follow-ups and payment discussions.</li>
<li>Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk).</li>
<li>Organized, detail-oriented, and reliable under pressure.</li>
<li>Professional and empathetic communication.</li>
<li>Persistence and results-driven approach.</li>
<li>High attention to accuracy and data integrity.</li></ul></div>

Cash Collection Specialist - Egypt

<div><h3 class="jobSectionHeader">About invygo</h3>
invygo is transforming car ownership in the Middle East through its flexible and digital-first car subscription platform. Our goal is to make car access simple, affordable, and commitment-free. Backed by top-tier investors and operating across the region, invygo is on a mission to lead the mobility revolution in MENA.<h3 class="jobSectionHeader">
About the role</h3>
At invygo, we are redefining the way people access and lease cars. We&rsquo;re looking for a Senior Machine Learning Engineer to join our data science and engineering team, driving innovation in how we price, plan, and manage our car rental operations. You&rsquo;ll work on end-to-end development of ML models powering dynamic pricing, churn prediction, risk assessment, and demand forecasting. This role bridges data science, engineering, and business &mdash; deploying scalable machine learning solutions that directly impact revenue, utilization, and customer satisfaction.
You&rsquo;ll be working in a cloud-first environment, leveraging AWS to build robust data pipelines and production-grade ML systems.<h3 class="jobSectionHeader">
What you will be doing</h3><ul>
<li>Model Development &amp; Deployment</li>
<li><ul><li>Dynamic Pricing - optimize subscription rates in real time based on supply, demand, and external factors.</li>
<li>Churn Prediction - identify and retain at-risk customers.</li>
<li>Risk Scoring - detect potential defaults.</li>
<li>Recommendation system - personalize customer experience.</li>
</ul></li><li>Data Engineering &amp; MLOps</li>
<li><ul><li>Design and maintain scalable ETL workflows using AWS Glue and Redshift.</li>
<li>Automate model retraining, evaluation, and deployment pipelines to ensure continuous performance and scalability.</li>
</ul></li><li>Collaboration &amp; Impact</li>
<li><ul><li>Partner with data analysts, and business teams to translate insights into operational models.</li>
<li>Monitor production models for performance drift, accuracy, and stability.</li>
<li>Contribute to improving internal ML infrastructure, data quality, and documentation.</li>
</ul></li>
</ul>Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul>
<li>4+ years of experience in DS/ML</li>
<li>Strong background in Machine Learning (supervised and unsupervised methods, time-series forecasting, risk modeling, etc.)</li>
<li>Strong product sense &mdash; able to translate business goals and constraints into effective ML system designs, including model targets, performance metrics, and experiment strategies</li>
<li>Proficiency in Python and key ML/data libraries (e.g., numpy, pandas, scikit-learn, lgbm, pytorch/tensorFlow)</li>
<li>Hands-on experience with AWS services (Glue, Lambda, S3, Redshift, SageMaker).</li>
<li>Experience working with MongoDB and large-scale analytical databases (Redshift or similar).</li>
<li>Knowledge of deploying ML models into production environments and maintaining model lifecycle (Docker, FastAPI)</li>
<li>Background in pricing optimization, risk modeling, or customer lifecycle prediction in the mobility/marketplace/fintech or similar domains</li>
<li>Interest in staying up to date with current best practices in your areas of expertise</li>
<li>Working proficiency and communication skills in verbal and written English</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working with Us</h3>
At invygo, you&rsquo;ll have the autonomy, resources, and support to make big things happen. You&rsquo;ll learn fast, grow faster, and see your impact every single day.
Here&rsquo;s what we offer:
 Competitive Salary 
 Employee Stock Options (because we want you to share in our success)
 Team and Individual Performance Bonuses 
 Flexibility: Work from home or abroad 
 Discounts on invygo&rsquo;s car subscription (yes, your rides just got cooler) 
 Team Engagement Days filled with collaboration and fun<h3 class="jobSectionHeader">
 Ready to Drive Change?</h3>
If you&rsquo;re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we&rsquo;d love to meet you.</div>

Senior Machine Learning Engineer

<div><h3 class="jobSectionHeader">Who We Are:</h3>
Founded in 2018 in Dubai, invygo is on a mission to redefine mobility across the Middle East and North Africa. We make car access simple, flexible, and hassle-free - helping people move on their own terms.
With offices in Dubai, Riyadh, and Cairo, and a growing presence across the UAE, Saudi Arabia, and Qatar, our team is made up of passionate innovators who are bold, dedicated, and driven by impact.
At invygo, you&rsquo;re not just joining a company, you&rsquo;re helping shape the future of mobility in MENA. If you&rsquo;re ready to make a difference, come build the smartest way to move with us.<h3 class="jobSectionHeader"> 
The Role:</h3>
This is not a traditional AR position. The role combines collections analytics, PSP reconciliation, dealer outstanding management, and exception handling. You will ensure all receivables are accurately recorded, reconciled, collected, and escalated on time.
You will work across PSP settlement data (Checkout.com and others), internal AR ledgers, customer payment records, and dealer financial operations. Your work ensures our financial data is accurate, overdue balances are resolved, and the business has clear visibility over receivable performance.<h3 class="jobSectionHeader">
What You&rsquo;ll Be Doing:</h3>
1. AR Reconciliation &amp; Validation<ul>
<li>
Reconcile daily and weekly PSP settlements (Checkout.com and others) against bank deposits and internal AR data.</li>
<li>Identify mismatch cases, including missing settlements, unallocated receipts, duplicate charges, or incorrect amounts.</li>
<li>Validate that all customer payments flow correctly into the AR ledger.</li>
<li>Ensure receivables are recorded accurately in line with accounting policies.</li>
</ul>
2. Dealer Receivables Management<ul>
<li>
Maintain, monitor, and reconcile dealer outstanding balances, including customer-level AR when relevant.</li>
<li>Identify overdue items and escalate to the relevant internal teams or dealers.</li>
<li>Track payment plans, settlement agreements, and outstanding follow-up.</li>
</ul>
3. Collections Monitoring &amp; Reporting<ul>
<li>
Monitor daily receivable inflows and support the collections strategy.</li>
<li>Produce AR aging reports, customer balance dashboards, and overdue summaries.</li>
<li>Support force-collection processes for overdue customers (working with Ops and Partnerships).</li>
</ul>
4. Exception Handling &amp; Issue Resolution<ul>
<li>
Investigate refunds, chargebacks, dispute cases, FC adjustments, and unapplied payments.</li>
<li>Maintain an exception log and ensure all adjustments are accounted for accurately.</li>
<li>Coordinate with PSPs and internal teams to resolve open cases in a timely manner.</li>
</ul>
5. Month-End Close &amp; Audit Support<ul>
<li>
Support Accounting with AR-related accruals, reconciliations, and closing activities.</li>
<li>Prepare documentation for internal and external audit requests.</li>
<li>Ensure that AR balances align with the general ledger and there are no unexplained variances.</li>
</ul>
6. FinOps Process Improvement<ul>
<li>
Enhance AR tracking tools, reconciliation templates, and reporting workflows.</li>
<li>Identify weaknesses in payment processing, settlement feeds, or AR posting logic and propose improvements.</li>
<li>Collaborate with Tech, Data, and Product teams to automate AR processes and minimize manual work.</li>
</ul>
Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul>
<li>Bachelor&rsquo;s degree in Accounting, Finance, or related field.</li>
<li>3&ndash;5 years of experience in Accounts Receivable, FinOps, Settlements, or Payment Operations&mdash;preferably in fintech, PSP, payments, mobility, or high-volume transactional environments.</li>
<li>Strong understanding of receivables, settlements, PSP flows, and reconciliation.</li>
<li>Experience working with customer payments, overdue balances, and AR aging.</li>
<li>Strong Excel/Sheets skills (pivot tables, VLOOKUP/XLOOKUP, reconciliation formulas).</li>
<li>Familiarity with Saudi market practices, VAT/ZATCA compliance, and collections workflows.</li>
<li>Fluent in Arabic and strong proficiency in English.</li>
<li>High accuracy, strong ownership mindset, and ability to work under tight deadlines.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working with Us</h3>
At invygo, you&rsquo;ll have the autonomy, resources, and support to make big things happen. You&rsquo;ll learn fast, grow faster, and see your impact every single day.
Here&rsquo;s what we offer:
 Competitive Salary 
 Employee Stock Options (because we want you to share in our success) 
 Team and Individual Performance Bonuses 
 Flexibility: Work from home or abroad 
 Discounts on invygo&rsquo;s car subscription (yes, your rides just got cooler) 
 Team Engagement Days filled with collaboration and fun<h3 class="jobSectionHeader">
 Ready to Drive Change?</h3>
If you&rsquo;re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we&rsquo;d love to meet you.</div>

FinOps Accounts Receivable Specialist

<div><h3 class="jobSectionHeader">About invygo:</h3>
invygo is the first car as a service platform across emerging markets; we are an app that enables car shoppers to get an all-inclusive monthly car subscription that comes with insurance, maintenance, and more in a seamless app-based experience.
The business's vision is to be a true disrupter in the mobility space as the first car-as-a-service provider in emerging markets. Invygo&rsquo;s service offers the ultimate flexibility, allowing customers to subscribe to a car from 1 month to 9 months or more, with the option to switch, cancel, or upgrade at any time. As the global market dynamics shifts, invygo has the opportunity to disrupt the mobility sector across multiple regions.<h3 class="jobSectionHeader">
About the role:</h3>
At invygo, we are revolutionizing the way people lease cars. As a Data Analyst, you will play a crucial role in ensuring our subscription program remains ahead of the curve and constantly delivers value to our subscribers. You will be part of a dynamic and collaborative team where your ideas and contributions will have a direct impact on the success of our company. Culturally, you need to believe that no challenge is too big to solve and every decision can be data-driven.<h3 class="jobSectionHeader">
What you will be doing:</h3><ul>
<li>Conduct thorough data analysis and interpretation to extract valuable insights and drive informed business decisions.
</li><li>Collaborate with cross-functional teams, including stakeholders, business leaders, and data engineers, to understand business requirements and translate them into data analysis solutions.
</li><li>Design and develop data models, dashboards, and reports to visualize and communicate complex data findings effectively.
</li><li>Identify and define key performance indicators (KPIs) and metrics to measure business performance and track progress towards organizational goals.
</li><li>Gather, clean, and validate data from various sources, ensuring data quality and integrity.
</li><li>Perform statistical analysis, predictive modeling to identify patterns, trends, and opportunities.</li>
<li>Control product changes A/B testing &ndash; planning, decision making, effect estimation.</li>
<li>Stay updated with the latest industry trends, tools, and techniques in data analysis, and apply them to enhance analytical capabilities and drive innovation.
</li></ul>Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul>
<li>2+ years of proven experience as a Data Analyst, Product Analyst, or similar role, with a strong focus on data analysis and visualization.</li>
<li>Expert at writing SQL queries against large amounts of data, hands on experience with Python is a plus.</li>
<li>Experience business intelligence and data visualization tools for creating management dashboards.</li>
<li>Proficiency in A/B testing and statistical analysis.</li>
<li>Strong analytical and problem-solving skills with the ability to analyze complex data sets and draw meaningful conclusions.
</li><li>Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.
</li><li>Ability to work independently and collaboratively in a fast-paced environment.
</li></ul>Benefits<h3 class="jobSectionHeader">
Why You&rsquo;ll Love Working with Us</h3>
At invygo, you&rsquo;ll have the autonomy, resources, and support to make big things happen. You&rsquo;ll learn fast, grow faster, and see your impact every single day.
Here&rsquo;s what we offer:
 Competitive Salary 
 Employee Stock Options (because we want you to share in our success)
 Team and Individual Performance Bonuses 
 Flexibility: Work from home or abroad 
 Discounts on invygo&rsquo;s car subscription (yes, your rides just got cooler) 
 Team Engagement Days filled with collaboration and fun<h3 class="jobSectionHeader">
 Ready to Drive Change?</h3>
If you&rsquo;re someone who thrives on challenges, enjoys working in a dynamic environment, and wants to make an impact, we&rsquo;d love to meet you.</div>

Data Analyst

Join Invygo and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.