Qureos Mentor

Invygo

<div><h3 class="jobSectionHeader">About Invygo:</h3>
Founded in 2018 in Dubai, invygo is on a mission to redefine mobility across the Middle East and North Africa. We make car access simple, flexible, and hassle-free - helping people move on their own terms.
With offices in Dubai, Riyadh, and Cairo, and a growing presence across the UAE, Saudi Arabia, and Qatar, our team is made up of passionate innovators who are bold, dedicated, and driven by impact.
At invygo, you&rsquo;re not just joining a company, you&rsquo;re helping shape the future of mobility in MENA. If you&rsquo;re ready to make a difference, come build the smartest way to move with us.<h3 class="jobSectionHeader"> 
The Role:</h3>
You will play a vital role in driving the success of our mobile application by executing effective marketing campaigns. Your primary responsibility will be to execute marketing campaigns that boost app downloads, engagement, and user acquisition. You'll have the opportunity to learn and grow, bringing fresh perspectives and ideas to our campaigns and contributing to our marketing efforts in the mobile space. Your insights into mobile marketing performance will be valued as you actively contribute to acquisition and customer revenue.<h3 class="jobSectionHeader">
What You&rsquo;ll Be Doing:</h3><ul><li>Develop and implement Paid Search and Paid Social strategies for invygo's online</li></ul>
campaigns, ensuring alignment with overall marketing and business objectives.<ul><li>Manage and optimize the company's Meta Ads, Tiktok Ads, Snapchat Ads, Twitter Ads,</li></ul>
Google Ads, ASA accounts, including ad creation, bidding strategies, optimizations, and
budget allocation.<ul><li>Continuously analyze and assess campaign performance, making data-driven decisions</li></ul>
to optimize ROI and achieve KPI targets.<ul><li>Develop and refine audience targeting strategies.</li><li>Troubleshoot and solve paid campaign issues in partnership with account managers.</li><li>Conduct conversion rate optimization (CRO) activities, including A/B testing and content</li></ul>
optimization, to improve ad performance and user experience.<ul><li>Collaborate with cross-functional teams, such as tech, content, design, and data, to</li></ul>
create high-quality and relevant ad creatives and landing pages.<ul><li>Stay up-to-date with the latest Performance Marketing trends and best practices,</li></ul>
applying this knowledge to improve campaign performance and efficiency.<ul><li>Prepare and present regular reports on performance to senior management, highlighting</li></ul>
key insights and recommending strategic actions.
Requirements<h3 class="jobSectionHeader">
What You Bring to the Table:</h3><ul><li>5+ years of experience in paid ads, with a proven track record of managing large-scale</li></ul>
campaigns for mobile applications.<ul><li>In-depth understanding of Facebook/Instagram/Meta Ads, Tiktok Ads, Snapchat Ads,</li></ul>
Twitter Ads, Google Ads, Apple Search Ads, and support software for each platform.<ul><li>Strong analytical and communication skills, with the ability to interpret data and translate</li></ul>
insights into actionable recommendations.<ul><li>Excellent attention to detail and the ability to manage multiple tasks and deadlines</li></ul>
simultaneously.<ul><li>Knowledge of Creative Optimization best practices, including A/B testing and content</li></ul>
briefing.</div>

Senior Performance Marketing Specialist

<div>As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive &amp; can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally &amp; externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth &amp; development.
What you will do<ul>
<li>Manage customer issues and resolution on a day-to-day basis in GCC through Calls</li>
<li>Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your invygo teammates internally.</li>
<li>Handle many requests &amp; solve complaints with ease and confidence.</li>
<li>Participate in developing new processes to gain efficiency &amp; develop new products to enhance customer experience working cross-functional: partner with engineering &amp; data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.</li>
</ul>Requirements<ul>
<li>Work experience in Customer Service or Customer Experience</li>
<li>Excellent communication skills</li>
</ul><ul><li>Fluent English is a must</li>
<li>Flexibility to work from office</li>
<li>Fresh Grads and Gap year are welcomed to apply</li>
<li>You have great Computer, Office and Google suite skills or experience with other similar platforms</li>
<li>You possess excellent troubleshooting and multi-tasking skills</li>
<li>You are extremely organized and able to structure your day to achieve your targets.</li>
</ul>What we like<ul>
<li>You are passionate about helping people and have outstanding communication skills</li>
<li>You are comfortable working in a startup environment</li>
<li>You are committed to drive continuous Customer Satisfaction improvement</li>
<li>You have great attention to detail at a high speed.</li>
<li>You show a positive &amp; can-do attitude, taking ownership of ongoing issues, including those that haven&rsquo;t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.</li>
<li>You are a great team player and appreciate to work both individually and as a team.</li>
</ul>Benefits<ul>
<li>Medical Insurance Allowance</li>
<li>Annual Bonus</li></ul></div>

Customer Support Specialist

Join Invygo and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Invygo

ABOUT_COMPANY

Senior Performance Marketing Specialist

Customer Support Specialist