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Program Assistant &ndash; Mercy House Full-Time | $21.54 per hour | Albany, NYWant a job where your work actually changes lives every day?IPHNY is looking for a compassionate, organized, and dependable Program Assistant to join the team at Mercy House, one of our emergency shelters serving individuals experiencing homelessness. This is a hands-on, fast-paced role where no two days are the same &mdash; and where the work you do truly matters.At IPHNY, we believe every person deserves dignity, respect, and the opportunity to build a stable future. Our shelters provide a safe, supportive environment where guests can focus on rebuilding their lives, accessing resources, and moving toward housing and stability.As a Program Assistant, you will help keep the shelter running smoothly while supporting guests with day-to-day needs.What You'll DoYou&rsquo;ll be a key part of the shelter team by:<ul><li>Greeting guests, visitors, volunteers, and community providers</li><li>Answering program phones and assisting with daily communication</li><li>Helping manage admissions, intakes, and guest documentation</li><li>Entering guest information into our HMIS system</li><li>Monitoring the building and ensuring a safe environment for everyone</li><li>Supporting guests with meals, laundry, hygiene supplies, and general needs</li><li>Assisting with appointments, transportation scheduling, and housing or job search support</li><li>Observing guest well-being and responding calmly to challenging situations</li><li>Completing rounds, documenting incidents, and maintaining accurate records</li><li>Helping maintain a clean, organized, and welcoming shelter environment</li></ul>This position blends administrative work, guest support, safety monitoring, and teamwork, making it ideal for someone who enjoys staying busy and making a real difference.What We're Looking ForWe&rsquo;re looking for someone who is:✔ Compassionate and respectful toward people from all walks of life ✔ Organized and comfortable with administrative tasks ✔ Calm and confident in fast-moving environments ✔ Able to communicate clearly and work as part of a team ✔ Reliable and ready to step in wherever neededExperience in human services, shelters, or community programs is helpful, but the most important qualities are empathy, professionalism, and a strong work ethic.Why Work at IPHNY?Working at IPHNY means being part of a mission-driven organization dedicated to helping individuals experiencing homelessness move toward stability and independence.Every shift, you&rsquo;ll play a role in creating a safe, supportive space where people can begin rebuilding their lives.Job Type: Full-timePay: $21.54 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Albany, NY 12202 (Required)</li></ul>Work Location: In person

Program Assistant

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Program Assistant