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IRIS Technology Group

About Iris Technology GroupIris Technology Group is a managed services provider (MSP) delivering responsive, high-quality IT support and technology solutions to businesses across [region/industries]. We pride ourselves on being a true extension of our clients' teams, and this role puts you at the center of that mission.Position SummaryWe are seeking a dependable, client-facing Level 2 On-Site Technician to be dedicated to one of our key clients. You will serve as the primary on-site technical resource, spending 3&ndash;5 days per week embedded in the client's main office while also traveling to their other offices and job sites as needed. This is a hands-on role for someone who enjoys solving problems face-to-face, building strong relationships, and owning issues from start to resolution.Key Responsibilities<ul><li>Act as the on-site point of contact for the dedicated client, providing Level 2 desktop, laptop, mobile, and peripheral support.</li></ul><ul><li>Diagnose and resolve hardware, software, network, and connectivity issues escalated from Level 1 or reported directly by end users.</li></ul><ul><li>Set up, image, deploy, and decommission workstations, laptops, printers, and other end-user equipment.</li></ul><ul><li>Support and troubleshoot Windows (and macOS where applicable), Microsoft 365, Active Directory / Entra ID, and common business applications.</li></ul><ul><li>Perform basic server, network, and infrastructure troubleshooting; escalate complex issues to Level 3 or engineering as appropriate.</li></ul><ul><li>Manage and document tickets through the MSP's ticketing system, keeping status, notes, and time entries accurate and up to date.</li></ul><ul><li>Travel to the client's additional offices and job sites to provide on-site support, installations, and project assistance.</li></ul><ul><li>Assist with small projects such as equipment rollouts, moves/adds/changes, and office setups.</li></ul><ul><li>Build and maintain strong working relationships with client staff and stakeholders, delivering professional, courteous service.</li></ul><ul><li>Follow documented processes, maintain accurate asset and configuration records, and contribute to knowledge base articles.</li></ul>Technical Skills &amp; CompetenciesA qualified Level 2 engineer should be able to work independently across the following areas:Microsoft 365 &amp; Cloud<ul><li>Administer Microsoft 365 / Office 365 via the admin center &mdash; user and license management, mailbox and distribution group administration, shared mailboxes, and Exchange Online settings.</li></ul><ul><li>Support Teams, SharePoint, and OneDrive configuration, permissions, and troubleshooting.</li></ul><ul><li>Manage identity and access through Entra ID (Azure AD), including MFA, conditional access basics, and password/security policies.</li></ul>Endpoint &amp; Device Management (MDM)<ul><li>Deploy and manage endpoints using MDM/UEM platforms such as Microsoft Intune (or [Jamf / other] for macOS/mobile).</li></ul><ul><li>Configure device enrollment, compliance policies, application deployment, and remote wipe.</li></ul><ul><li>Implement and support Windows Autopilot provisioning where applicable.</li></ul>Virtualization<ul><li>Administer and troubleshoot Hyper-V hosts and virtual machines (creation, resource allocation, snapshots/checkpoints, and basic performance tuning).</li></ul><ul><li>Familiarity with virtual switch configuration and VM backup/restore [VMware / ESXi experience a plus].</li></ul>Server &amp; Infrastructure<ul><li>Support Windows Server environments &mdash; Active Directory, Group Policy (GPO), DNS, DHCP, and file/print services.</li></ul><ul><li>Perform user administration, permissions/NTFS management, and shared resource troubleshooting.</li></ul><ul><li>Assist with backup verification, patch management, and monitoring/alert response via RMM.</li></ul>Networking<ul><li>Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPN, and wireless connectivity.</li></ul><ul><li>Basic configuration and troubleshooting of firewalls, switches, and access points [e.g., SonicWall, Meraki, Ubiquiti, Fortinet].</li></ul>Security &amp; Endpoint Protection<ul><li>Support endpoint protection / EDR, spam filtering, and email security tools.</li></ul><ul><li>Follow security best practices for account provisioning, offboarding, and data handling.</li></ul>Required Qualifications<ul><li>2+ years of hands-on IT support experience, ideally in an MSP or multi-client environment.</li></ul><ul><li>Demonstrated Level 2 troubleshooting ability across desktops, laptops, networking, and common business software.</li></ul><ul><li>Solid working knowledge of Windows OS, Microsoft 365, Active Directory / Entra ID, and basic networking (TCP/IP, DNS, DHCP, VLANs, VPN).</li></ul><ul><li>Hands-on experience with Microsoft 365/Office 365 administration, MDM (Intune or equivalent), and Hyper-V virtualization.</li></ul><ul><li>Experience imaging, deploying, and supporting end-user hardware and peripherals.</li></ul><ul><li>Strong customer service, communication, and documentation skills.</li></ul><ul><li>Valid driver's license, reliable transportation, and willingness to travel between offices and job sites.</li></ul><ul><li>Ability to lift and move IT equipment as needed [specify weight if required].</li></ul>Preferred Qualifications<ul><li>Relevant certifications, such as:</li></ul>◦ CompTIA A+, Network+, or Server+ &mdash; foundational hardware, networking, and server administration.◦ Microsoft MS-102 (Microsoft 365 Administrator) &mdash; identity, security, compliance, and M365 service management.◦ Microsoft AZ-104 (Azure Administrator) &mdash; Entra ID, virtualization, and cloud infrastructure administration.◦ Microsoft MD-102 (Endpoint Administrator) &mdash; Intune, MDM, and Windows Autopilot deployment.◦ Vendor certifications relevant to our stack (e.g., SonicWall, Meraki, Fortinet, Ubiquiti).<ul><li>Experience with RMM and PSA/ticketing tools [e.g., HaloPSA, ConnectWise, Datto RMM].</li></ul><ul><li>Familiarity with [client industry, e.g., construction, healthcare, professional services] environments.</li></ul>What We Offer<ul><li>Competitive salary and benefits [health, dental, vision, PTO, 401(k), etc.].</li></ul><ul><li>A stable, dedicated assignment with a single valued client.</li></ul><ul><li>Ongoing training, certification support, and a clear growth path within the Iris Technology Group team.</li></ul><ul><li>A collaborative culture that values reliability, professionalism, and problem-solving.</li></ul>Iris Technology Group is an EPay: $45,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Onsite Service Desk Technician

Join IRIS Technology Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IRIS Technology Group

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Onsite Service Desk Technician