Urwah Admin

Iron Mountain

<div>
 
 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That&rsquo;s why we need smart, committed people to join us. Whether you&rsquo;re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
 
 
 We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
 
 
 Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Iron Mountain is seeking a
 
 motivated
 
 Customer Service Representative to join our
 
 Customer Service Department
 
 .
 
 
 In this role, you will be responsible for providing exceptional customer service, acting as the first point of contact for all customer inquiries, and owning the resolution or escalation of issues.
 
 
 
 
 
 
 What You'll Do (Core Responsibilities)
 
 
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 
 Process
 
 orders received via phone, fax, or email, ensuring high levels of accuracy and adherence to all security standards within internal systems.
 </li>
 <li>
 
 Resolve
 
 client issues by owning the end-to-end investigation of all customer-generated inquiries across Iron Mountain products, ensuring the customer is continually updated.
 </li>
 <li>
 
 Collaborate
 
 effectively with all relevant Iron Mountain departments to promptly resolve complex order queries and issues, including following up on unfulfilled orders (callbacks).
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring (Skills &amp; Qualifications)
 
 
 
 The ideal candidate will have:
 
 
 
 
 <ul>
 <li>
 
 Previous experience
 
 in a high-volume Customer Service environment.
 </li>
 <li>
 
 Strong knowledge
 
 of Salesforce Customer Relationship Management (CRM) software, as this experience is required.
 </li>
 <li>
 
 Proven ability
 
 to effectively investigate and resolve customer issues while managing a high volume of telephone and email inquiries.
 </li>
 <li>
 
 A Bachelor's degree
 
 and a very good level of English proficiency.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer (Benefits)
 
 
 
 
 
 <ul>
 <li>
 Flexible work options/alternative work options to support work-life balance.
 </li>
 <li>
 Comprehensive health, wellness plans.
 </li>
 <li>
 Opportunities for continuous learning and professional growth.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

<div>
 
 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That&rsquo;s why we need smart, committed people to join us. Whether you&rsquo;re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
 
 
 
 
 
 We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
 
 
 
 
 
 Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Iron Mountain is seeking an
 
 experienced Process Control Specialist
 
 to join our
 
 Commercial Teams
 
 to support deal processing.
 
 
 In this role, you will be responsible for
 
 ensuring the accurate and compliant processing of customer deals
 
 throughout the entire verification lifecycle, from opportunity creation to revenue transition. Your meticulous attention to detail and commitment to process adherence will be crucial in ensuring that all foundational deal details align with internal policies, documentation requirements, and Service Level Agreements (SLAs).
 
 
 You will be joining a supportive team dedicated to the efficiency and accuracy of the opportunity-to-revenue cycle, providing essential compliance support to our global Sales organization.
 
 
 
 
 
 
 What You'll Do
 
 
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 
 Oversee and meticulously verify
 
 the opportunity-to-revenue process by ensuring accurate attachment of all required documentation, including pricing approvals, quotes, contracts, and Statements of Work (SOWs).
 </li>
 <li>
 
 Validate data accuracy
 
 across all contractual documents, confirming that details and primary product alignment match agreed terms and company pricing policies.
 </li>
 <li>
 
 Drive process improvements
 
 by proactively identifying bottlenecks and creating comprehensive process documentation to streamline sales and operational procedures, enhancing overall efficiency and minimizing manual checks.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 The ideal candidate will have:
 
 
 
 
 <ul>
 <li>
 
 Strong knowledge
 
 of complex, multi-solution, and multi-country sales processes, with prior experience collaborating across multiple teams and time zones.
 </li>
 <li>
 
 Proven ability
 
 in advanced critical thinking, analytical skills, and exceptional attention to detail to identify process breakdowns or non-standard situations and provide effective solutions.
 </li>
 <li>
 
 Fluency in English
 
 , with superior written and oral communication proficiency.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 
 Flexible work options/alternative work options
 
 to support work&ndash;life balance (dependent on role).
 </li>
 <li>
 
 Comprehensive health, wellness, and retirement plans
 
 .
 </li>
 <li>
 
 Opportunities for continuous learning and professional growth
 
 </li>
 </ul>
 
 
</div>

Sales Process Control Specialist

<div>
 
 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That&rsquo;s why we need smart, committed people to join us. Whether you&rsquo;re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
 
 
 
 
 
 We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
 
 
 
 
 
 Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Iron Mountain is seeking a
 
 motivated Contracts Generalist
 
 to join our
 
 DOC Support - Contracts
 
 team.
 
 
 In this role, you will be responsible for providing
 
 foundational contractual and operational support to the Sales team
 
 , managing the contracts process from request initiation to finalization, and enabling the Sales team to focus on their core business. This role is a key development opportunity to build a strong understanding of contract administration and company processes.
 
 
 
 
 
 Reporting to the Manager, DOC Support - Contracts, you'll be part of a team dedicated to providing streamlined document support and administration to internal stakeholders.
 
 
 
 
 
 
 What You'll Do
 
 
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 
 Develop and manage
 
 standard contractual documents, simple amendments, and Statements of Work (SOWs) for the Sales team, ensuring accurate adherence to established templates and guidelines.
 </li>
 <li>
 
 Coordinate and process
 
 the contract lifecycle by gathering necessary documentation from Sales and other stakeholders (e.g., Legal, Finance, Operations) and routing contracts for all required internal reviews and approvals.
 </li>
 <li>
 
 Ensure compliance
 
 by maintaining and organizing contract files, records, and databases accurately to meet organizational standards, policies, and Service Level Agreements (SLAs) for timely customer transactions.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 The ideal candidate will have:
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience
 
 in contracts administration or a related field, or be a recent graduate with relevant internship experience.
 </li>
 <li>
 
 Strong knowledge
 
 of fundamental contract provisions (e.g., liability, confidentiality, indemnity) and a general understanding of Software as a Service (SaaS) and licensed software technologies.
 </li>
 <li>
 
 Proven ability
 
 in organizational skills, meticulous attention to detail, and effectively managing and prioritizing multiple tasks in a fast-paced environment.
 </li>
 <li>
 
 Fluency in English
 
 , with superior proficiency in both written and oral communication.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 
 Competitive compensation and benefits
 
 aligned with the experience.
 </li>
 <li>
 
 Number of days paid time off/holidays
 
 .
 </li>
 <li>
 
 Flexible work options/alternative work options
 
 to support work&ndash;life balance (dependent on role).
 </li>
 <li>
 
 Comprehensive health, wellness, and retirement plans
 
 .
 </li>
 <li>
 
 Opportunities for continuous learning and professional growth
 
 .
 </li>
 </ul>
 
 
</div>

Contract Generalist

Join Iron Mountain and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Iron Mountain

ABOUT_COMPANY

Customer Care Representative

Sales Process Control Specialist

Contract Generalist