Qureos Mentor

IronMountain Solutions

IronMountain Solutions is a DoD/U.S. Government engineering contract support company founded in 2007 and headquartered in Huntsville, Alabama. The company specializes in providing engineering solutions in areas such as systems engineering, hardware engineering, program management, logistics, and information technology. With a commitment to extreme customer focus, IronMountain Solutions serves a diverse range of clients across the United States, emphasizing integrity, quality, and dedication in its operations.

<div>501712 FMS Business Financial Analyst

Work Location: Huntsville, AL (Remote work is not authorized)

Schedule: Full Time

IronMountain Solutions, Inc. is seeking a Foreign Military Sales (FMS) Business Financial Analyst supporting the International organization in the Apache Attack Helicopter Project Management Office (AAH-PMO) based in the Huntsville, AL area. This position will serve as a business financial analyst for International Programs and FMS for the AH-64D/E within the AAH-PMO. The candidate for this position must be able to work independently, often acting without direct supervision, and be able to build strong relationships across multiple project offices with all levels of government employees.

Key Responsibilities:
<ul>
<li>Research and cost analysis for the development of Price and Availability (P&amp;A) and Letters of Offer and Acceptance (LOA).</li>
<li>Perform case development in Defense Security Assistance Management System (DSAMS).</li>
<li>Prepare Pricing &amp; Availability (P&amp;A) data and Letters of Offer and Acceptance (LOA), Modifications/Amendments, and MISIL Obligational Authority Case Revisions.</li>
<li>Develop FMS case package through technical research, gathering pricing data, and conducting analysis.</li>
<li>Track the development and execution of FMS budgets and funding documents including Obligational Authority (OA) Worksheets, Work Requests, and Procurement Request.</li>
</ul>
Maintain general ledgers and track commitments, obligations, expenditures, and requisition execution.
<ul>
<li>Provide supporting documentation for reported actions in support of execution, implementation, reconciliation and closure of FMS cases.</li>
<li>Prepare financial reports (Case, RSN, PDLI summaries, FMR/CRR Sheets, and general case ledgers), briefs and other financial tasks associated with execution, reconciliation, and closure of FMS cases.</li>
<li>Keep PM informed of technical status of assigned tasks, significant events, controversial issues, program reviews, and other relevant issues.</li>
<li>Be able to meet challenging deadlines.</li>
</ul>
Education and required experience
<ul><li>Bachelor's of Science degree is preferred</li>
<li>4 years of DOD acquisition experience with 2 years of FMS experience.</li>
<li>In-depth understanding of all FMS policies and regulations.</li>
<li>Requires Databases/Systems Expertise in Defense Security Assistance Management System (DSAMS), Security Cooperation Information Portal (SCIP), Management Information System.</li>
<li>Must be proficient in MS Office Suite with a heavy focus on MS Excel.</li>
<li>Ability to perform frequent internal and external customer interface including regularly scheduled and ad hoc meetings.</li>
</ul>
Travel: Travel is estimated at less than 10%

Clearance Requirements: Must have an active Secret security clearance is required. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

IronMountain Solutions is an Equal Opportunity Employer</div>

FMS Business Financial Analyst

<div>
 In-Bound Call Center Representative&nbsp;
 
 
 Work Location: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Tysons Corner, VA
 
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full Time;&nbsp;
 
 fully remote
 
 &nbsp;
 
 
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 
 
 
 Note:
 
 &nbsp;This position requires a&nbsp;
 
 Public Trust Clearance.&nbsp;
 
 
 
 
 
 Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 
 Ability to operate in a high-volume metrics driven call center environment&nbsp;
 
 </li>
 <li>
 
 Ability to be flexible with work schedule to support the Call Center&rsquo;s needs during operating hours&nbsp;
 
 </li>
 <li>
 
 Ability to multitask and research information on multiple databases at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to enter data and talk to stakeholders at the same time&nbsp;
 
 </li>
 <li>
 
 Ability to conceptualize scenarios and communicate it effectively to stakeholders&nbsp;
 
 </li>
 <li>
 
 Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources&nbsp;
 
 </li>
 <li>
 
 Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)&nbsp;
 
 </li>
 <li>
 
 Ability to listen actively to sensitive information&nbsp;
 
 </li>
 <li>
 
 Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
 
 </li>
 <li>
 
 Ability to analyze multifaceted issues relating to the SEVIS system&nbsp;
 
 </li>
 <li>
 
 Ability to provide support to international stakeholders and academic institutions&nbsp;
 
 </li>
 <li>
 
 Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite
 
 </li>
 </ul>
 
 
 
 Education and Experience Requirements:
 
 
 
 <ul>
 <li>
 
 Education: High school diploma required.
 
 </li>
 <li>
 
 Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
 
 </li>
 <li>
 
 Certification: HDI Certification is highly preferred but not required.
 
 </li>
 </ul>
 
 
 Insight Technology Solutions is an Equal Opportunity Employer
 
 
</div>

In-Bound Call Center Representative

<div>
 
 &nbsp;
 
 
 
 Inbound Call Center Representative
 
 
 
 Work Location:&nbsp;&nbsp;
 
 Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.&nbsp;
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour
 
 
 Customer Service Representative - DHS ICE HSI Tip Line&nbsp;
 
 
 
 Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment&rsquo;s notice.&nbsp;
 
 
 
 
 Job Responsibilities:
 
 &nbsp;
 
 <ul>
 <li>
 Answer and manage incoming calls and online tips from the public
 </li>
 <li>
 Gather, clarify, and document information related to alleged criminal or suspicious activity
 </li>
 <li>
 Review and assess tips to determine relevance and appropriate action
 </li>
 <li>
 Conduct basic research using government, law enforcement, and open-source systems
 </li>
 <li>
 Accurately document calls, tips, and findings in government systems
 </li>
 <li>
 Prepare and route reports to the appropriate field offices or agencies
 </li>
 <li>
 Escalate urgent or actionable information to designated personnel as needed
 </li>
 <li>
 Follow established procedures, policies, and data privacy requirements
 </li>
 <li>
 Provide professional, courteous customer service
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education and Experience Requirements:
 
 
 <ul>
 <li>
 3+ years of experience in a call center&nbsp;
 </li>
 <li>
 Associate&rsquo;s degree required
 </li>
 <li>
 Experience resolving complex stakeholder or customer issues
 </li>
 <li>
 Proven ability to manage multiple tasks in a high-volume environment
 </li>
 <li>
 Strong multitasking skills, including simultaneous data entry, research, and communication
 </li>
 <li>
 Comfortable working with diverse stakeholders across varying professional backgrounds
 </li>
 <li>
 Strong analytical, research, and problem-solving skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Active listening skills and sound judgment in complex situations
 </li>
 <li>
 Experience supporting or training new customer service representatives
 </li>
 <li>
 Ability to generate ad-hoc reports using internal systems
 </li>
 <li>
 Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

<div>
 
 &nbsp;
 
 
 
 Inbound Call Center Representative
 
 
 
 Work Location:&nbsp;&nbsp;
 
 Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour
 
 
 Customer Service Representative - DHS ICE HSI Tip Line&nbsp;
 
 
 
 Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment&rsquo;s notice.&nbsp;
 
 
 
 
 Job Responsibilities:
 
 &nbsp;
 
 <ul>
 <li>
 Answer and manage incoming calls and online tips from the public
 </li>
 <li>
 Gather, clarify, and document information related to alleged criminal or suspicious activity
 </li>
 <li>
 Review and assess tips to determine relevance and appropriate action
 </li>
 <li>
 Conduct basic research using government, law enforcement, and open-source systems
 </li>
 <li>
 Accurately document calls, tips, and findings in government systems
 </li>
 <li>
 Prepare and route reports to the appropriate field offices or agencies
 </li>
 <li>
 Escalate urgent or actionable information to designated personnel as needed
 </li>
 <li>
 Follow established procedures, policies, and data privacy requirements
 </li>
 <li>
 Provide professional, courteous customer service
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education and Experience Requirements:
 
 
 <ul>
 <li>
 3+ years of experience in a call center&nbsp;
 </li>
 <li>
 Associate&rsquo;s degree required
 </li>
 <li>
 Experience resolving complex stakeholder or customer issues
 </li>
 <li>
 Proven ability to manage multiple tasks in a high-volume environment
 </li>
 <li>
 Strong multitasking skills, including simultaneous data entry, research, and communication
 </li>
 <li>
 Comfortable working with diverse stakeholders across varying professional backgrounds
 </li>
 <li>
 Strong analytical, research, and problem-solving skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Active listening skills and sound judgment in complex situations
 </li>
 <li>
 Experience supporting or training new customer service representatives
 </li>
 <li>
 Ability to generate ad-hoc reports using internal systems
 </li>
 <li>
 Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Join IronMountain Solutions and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IronMountain Solutions

About Company

FMS Business Financial Analyst

In-Bound Call Center Representative

In-Bound Call Center Representative

In-Bound Call Center Representative