Qureos Mentor

IronMountain Solutions

IronMountain Solutions is a DoD/U.S. Government engineering contract support company founded in 2007 and headquartered in Huntsville, Alabama. The company specializes in providing engineering solutions in areas such as systems engineering, hardware engineering, program management, logistics, and information technology. IronMountain Solutions is committed to delivering exceptional customer service through its core values of integrity, quality, and dedication, serving clients across the United States.

<div>
 
 &nbsp;
 
 
 
 Inbound Call Center Representative
 
 
 
 Work Location:&nbsp;&nbsp;
 
 Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.&nbsp;
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour
 
 
 Customer Service Representative - DHS ICE HSI Tip Line&nbsp;
 
 
 
 Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment&rsquo;s notice.&nbsp;
 
 
 
 
 Job Responsibilities:
 
 &nbsp;
 
 <ul>
 <li>
 Answer and manage incoming calls and online tips from the public
 </li>
 <li>
 Gather, clarify, and document information related to alleged criminal or suspicious activity
 </li>
 <li>
 Review and assess tips to determine relevance and appropriate action
 </li>
 <li>
 Conduct basic research using government, law enforcement, and open-source systems
 </li>
 <li>
 Accurately document calls, tips, and findings in government systems
 </li>
 <li>
 Prepare and route reports to the appropriate field offices or agencies
 </li>
 <li>
 Escalate urgent or actionable information to designated personnel as needed
 </li>
 <li>
 Follow established procedures, policies, and data privacy requirements
 </li>
 <li>
 Provide professional, courteous customer service
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education and Experience Requirements:
 
 
 <ul>
 <li>
 3+ years of experience in a call center&nbsp;
 </li>
 <li>
 Associate&rsquo;s degree required
 </li>
 <li>
 Experience resolving complex stakeholder or customer issues
 </li>
 <li>
 Proven ability to manage multiple tasks in a high-volume environment
 </li>
 <li>
 Strong multitasking skills, including simultaneous data entry, research, and communication
 </li>
 <li>
 Comfortable working with diverse stakeholders across varying professional backgrounds
 </li>
 <li>
 Strong analytical, research, and problem-solving skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Active listening skills and sound judgment in complex situations
 </li>
 <li>
 Experience supporting or training new customer service representatives
 </li>
 <li>
 Ability to generate ad-hoc reports using internal systems
 </li>
 <li>
 Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

In-Bound Call Center Representative

<div>
 
 &nbsp;
 
 
 
 Inbound Call Center Representative
 
 
 
 Work Location:&nbsp;&nbsp;
 
 Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
 
 
 
 Schedule: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full Time
 
 
 Relocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
 
 
 Salary:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;$16 an hour
 
 
 Customer Service Representative - DHS ICE HSI Tip Line&nbsp;
 
 
 
 Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment&rsquo;s notice.&nbsp;
 
 
 
 
 Job Responsibilities:
 
 &nbsp;
 
 <ul>
 <li>
 Answer and manage incoming calls and online tips from the public
 </li>
 <li>
 Gather, clarify, and document information related to alleged criminal or suspicious activity
 </li>
 <li>
 Review and assess tips to determine relevance and appropriate action
 </li>
 <li>
 Conduct basic research using government, law enforcement, and open-source systems
 </li>
 <li>
 Accurately document calls, tips, and findings in government systems
 </li>
 <li>
 Prepare and route reports to the appropriate field offices or agencies
 </li>
 <li>
 Escalate urgent or actionable information to designated personnel as needed
 </li>
 <li>
 Follow established procedures, policies, and data privacy requirements
 </li>
 <li>
 Provide professional, courteous customer service
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Education and Experience Requirements:
 
 
 <ul>
 <li>
 3+ years of experience in a call center&nbsp;
 </li>
 <li>
 Associate&rsquo;s degree required
 </li>
 <li>
 Experience resolving complex stakeholder or customer issues
 </li>
 <li>
 Proven ability to manage multiple tasks in a high-volume environment
 </li>
 <li>
 Strong multitasking skills, including simultaneous data entry, research, and communication
 </li>
 <li>
 Comfortable working with diverse stakeholders across varying professional backgrounds
 </li>
 <li>
 Strong analytical, research, and problem-solving skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Active listening skills and sound judgment in complex situations
 </li>
 <li>
 Experience supporting or training new customer service representatives
 </li>
 <li>
 Ability to generate ad-hoc reports using internal systems
 </li>
 <li>
 Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Join IronMountain Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IronMountain Solutions

About Company

In-Bound Call Center Representative

In-Bound Call Center Representative