Qureos Mentor

ISG Technology

<div>Description:
<p><b>
About ISG Technology</b></p><p>
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.</p><p><b>
Join in on the Success</b></p><p>
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN&rsquo;s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.</p><p>
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!</p><p><b>
Key Accountabilities:</b></p><ul><li>
Events &amp; Tradeshows</li><li>
Email Marketing</li><li>
Social Media</li><li>
Client Testimonials</li><li>
Website/Database Management</li></ul><p><b>
Job Summary:</b> The Marketing Specialist is a key player in supporting the organizational sales and marketing transformation. The Marketing Specialist plays a pivotal role in implementing a modern sales and marketing plan that generates demand, enables the salesforce, and builds the ISG Technology brand as the preferred IT solutions provider in the area.</p><p><b>
What you bring to the position:</b></p><ul><li>
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the &ldquo;ways&rdquo; we operate.</li><li>
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.</li><li>
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.</li><li>
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.</li><li>
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.</li><li>
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a &ldquo;know-it-all.&rdquo;</li></ul><p><b>
You successfully fulfill the following essential duties and responsibilities:</b></p><p><b>
You will provide CREATIVE SKILLS to the position by:</b></p><ul><li>
Developing, implementing, and tracking marketing programs such as email, social media, or digital campaigns, events, webinars, etc.</li><li>
Managing HubSpot CRM and marketing automation tools.</li><li>
Developing and/or outsourcing the development of thought leadership marketing content in the form of white papers, newsletters, press releases, webinars, blogs/social posts, etc.</li><li>
Developing and creating marketing materials, such as sales and product collateral, and ensure brand guidelines are met.</li><li>
Planning, organizing and executing customer events and tradeshows as well as internal events for employees.</li><li>
Writing, proofreading, and editing creative and technical content across different mediums.</li></ul><p><b>
You will utilize your ADMINISTRATIVE SKILLS to efficiently:</b></p><ul><li>
Manage a marketing budget, including co-op marketing budgets with strategic technology partners.</li></ul><p><b>
You will utilize your MARKETING ANALYSIS ACUMEN to:</b></p><ul><li>
Review and report on the performance and efficiency of campaigns and programs.</li><li>
Conduct market research and analyze trends to identify new marketing opportunities.</li></ul><p><b>
You will use your COLLABORATIVE SKILLS to:</b></p><ul><li>
Work with external agencies and vendors to execute marketing programs.</li><li>
Work with the marketing team and other internal customers to deliver and execute innovative and high-quality work product and projects.</li><li>
Support the Company by completing all other job duties assigned.</li></ul><p><b>
As a successful employee, you will demonstrate the following professional skills as you carry out your position:</b></p><ul><li>
Oral Communications &ndash; Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.</li><li>
Written Communications &ndash; Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.</li><li>
Customer Service &ndash; Respond promptly and courteously to customers&rsquo; requests for service and assistance; manage difficult or emotional customer situations.</li><li>
Presentation &ndash; Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.</li><li>
Leadership &ndash; Lead people and get results through others in a positive and inspiring manner.</li><li>
Management &ndash; Organize and manage multiple priorities.</li><li>
Ethics &ndash; Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.</li><li>
Organizational Support &ndash; Follow company policies and procedures and complete other duties as assigned.</li><li>
Judgment &ndash; Include appropriate people in decision-making process.</li><li>
Interpersonal Skills &ndash; Maintain confidentiality; keep emotions under control; listen well.</li><li>
Strategic Thinking &ndash; Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.</li><li>
Planning and organization &ndash; Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.</li><li>
Professionalism &ndash; Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.</li><li>
Adaptability &ndash; Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.</li><li>
Detail &amp; Task Oriented &ndash; Manage and follow through on multiple tasks, items and communications in a timely manner.</li></ul>
Requirements:
<p><b>
You will meet the following educational, licensing, certification and work experience requirements:</b></p><ul><li>
Bachelor's degree in business administration, marketing, communications, or a related field required.</li><li>
A minimum of 3-5 years of experience in marketing.</li><li>
Strong competency in various marketing and analytics tools such as Hubspot or Adobe Creative Suite, Google Analytics, CRM systems (e.g. Salesforce), and content management systems.</li><li>
Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.). Strong proficiency in Excel is highly preferred.</li><li>
Hold and maintain a valid driver&rsquo;s license; driving record must meet the criteria of ISG&rsquo;s insurance carrier for acceptance of coverage.</li></ul><p><b>
You will follow the ISG Technology Core Values:</b></p><p><b>
Humor &amp; Fun</b></p><ul><li>
We believe it&rsquo;s important to take time outside of work to spend time with family and keep the wind in our sails.</li><li>
We collaborate and value sharing our unique perspectives.</li><li>
We&rsquo;re inclusive and create activities that align with people&rsquo;s interests and passions.</li></ul><p><b>
Resilience</b></p><ul><li>
We pride ourselves in meeting high-pressure challenges</li><li>
We never quit and demonstrate the ability to see daunting assignments through &hellip; successfully.</li></ul><p><b>
Lead by Example</b></p><ul><li>
We demonstrate courage in having crucial (and sometimes &ldquo;tough&rdquo;) conversations.</li><li>
We are reliable and highly accountable in our use of systems and tools.</li></ul><p><b>
Continuous Improvement</b></p><ul><li>
We&rsquo;re creative thinkers who can adapt to evolving situations.</li><li>
We&rsquo;re humbly confident, know our stuff, are willing to coach and be coached.</li><li>
We&rsquo;re willing to make &ldquo;healthy&rdquo; self-sacrifices for the greater good.</li></ul><p><b>
&ldquo;Team First&rdquo; Initiative</b></p><ul><li>
We are pro-active and stay on top of training and certifications.</li><li>
We willingly take on more responsibility if we see a need and can assist.</li><li>
We view individual accountabilities as representing the whole team.</li></ul><p><b>
You are able to work in the following environmental and working conditions:</b></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer and phone.</li><li>
Work in a general office environment.</li><li>
Travel to client and prospect locations with varying conditions.</li><li>
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.</li></ul></div>

Marketing Specialist

<p>Wichita, KS</p>
<br><div><div><p><b>Job Type</b></p>
<div>Full-time</div>
</div><p><b>Description</b></p>
<div><div><b>About ISG Technology</b></div><div>
At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.</div><div></div><div><b><br>
Join in on the Success</b></div><div>
As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN&rsquo;s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.</div><div></div><div><br>
But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!</div><div></div><div><b><br>
Job Summary: </b>The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations.</div><div></div><div><b><br>
What you bring to the position:</b></div><ul><li>
You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the &ldquo;ways&rdquo; we operate.</li><li>
You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.</li><li>
You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.</li><li>
You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.</li><li>
You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.</li><li>
You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a &ldquo;know-it-all.&rdquo;</li></ul><div></div><div><b><br>
You successfully fulfill the following essential duties and responsibilities:</b></div><div><b>
You will use your ORGANIZATIONAL SKILLS to:</b></div><ul><li>
Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.</li><li>
Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues.</li><li>
Manage and prioritize complex, changing workloads in a challenging technical environment.</li><li>
Complete ConnectWise data entry in an accurate and timely manner.</li><li>
Meet ISG standards of utilization.</li></ul><div></div><div><b><br>
You will use your TECHNICAL SKILLS to:</b></div><ul><li>
Respond to and troubleshoot unique customer issues.</li><li>
Manage tickets based on priority and SLA.</li><li>
Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below:</li><li>
Auvik</li><li>
Cisco</li><li>
Citrix</li><li>
Fortinet</li><li>
HP</li><li>
Microsoft</li><li>
RMM</li><li>
Veeam</li><li>
VMWare</li></ul><div></div><div><b><br>
You will use your CUSTOMER SERVICE SKILLS to:</b></div><ul><li>
Communication with customers about existing tickets and inform them of the plan to address them.</li><li>
Deal with end users / management during times of pressure.</li></ul><div><b>
You will use your COLLABORATIVE SKILLS to:</b></div><ul><li>
Support the Company by completing all other job duties assigned.</li></ul><div></div><div><b><br>
As a successful employee, you will demonstrate the following professional skills as you carry out your position:</b></div><div>
Oral Communications &ndash; Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.</div><div>
Written Communications &ndash; Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.</div><div>
Customer Service &ndash; Respond promptly and courteously to customers&rsquo; requests for service and assistance; manage difficult or emotional customer situations.</div><div>
Ethics &ndash; Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.</div><div>
Organizational Support &ndash; Follow company policies and procedures and complete other duties as assigned.</div><div>
Judgment &ndash; Include appropriate people in decision-making process.</div><div>
Interpersonal Skills &ndash; Maintain confidentiality; keep emotions under control; listen well.</div><div>
Strategic Thinking &ndash; Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.</div><div>
Planning and organization &ndash; Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.</div><div>
Professionalism &ndash; Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.</div><div>
Adaptability &ndash; Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.</div><div>
Detail &amp; Task Oriented &ndash; Manage and follow through on multiple tasks, items, and communications in a timely manner.</div></div>
<p><b>Requirements</b></p>
<div><div><b>You will meet the following educational, licensing, certification, and work experience requirements:</b></div><ul><li>
High School Diploma or GED required.</li><li>
A minimum of 3-5 Years of similar or related experience.</li><li>
Working knowledge of networking.</li><li>
Working knowledge of systems administration.</li><li>
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.</li><li>
Demonstrated attention to detail with excellent organization and time management skills.</li><li>
Hold and maintain a valid driver&rsquo;s license; driving record must meet the criteria of ISG&rsquo;s insurance carrier for acceptance of coverage.</li></ul><div><b>
You will follow the ISG Technology Core Values:</b></div><ul><li>
Humor &amp; Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.</li><li>
Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.</li><li>
Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.</li><li>
&ldquo;Team First&rdquo; Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.</li><li>
Continuous Improvement - Daily improvement matters. Bold ideas move us forward.</li></ul><div><b>
You are able to work in the following environmental and working conditions:</b></div><ul><li>
Prolonged periods of sitting at a desk and working on a computer and phone.</li><li>
Work in a general office environment.</li><li>
Travel to client and prospect locations with varying conditions.</li><li>
You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.</li></ul></div></div>

IT Support Specialist II

Join ISG Technology and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ISG Technology

ABOUT_COMPANY

Marketing Specialist

IT Support Specialist II