Qureos Mentor

ISS Facility Services

<div>Key Purpose
 The Human Resources Generalist is responsible for supporting employees with inquiries, questions, and requests relating to various People and Culture functions. This resource will also provide the HR department with fluctuating functional and administrative tasks. The role requires communication, collaboration, and teamwork within the department as it will support a variety of areas during any given time. 
Success Criteria<ul><li>
 Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement</li><li>
Participate and embrace the development opportunities within group</li></ul> 
Key Areas of Collaboration and Influence<ul><li>
 Report to a People &amp; Culture Business Partner and work in close partnership with the larger, ISS People &amp; Culture Team</li><li>
Communicate effectively with colleagues across the company so that information is disseminated effectively and participate in project groups and meetings as required</li><li>
Transfer best practices</li><li>
Promote and further develop ISS</li></ul> 
Ideal Candidate Experience<ul><li>
 3 &ndash; 5 + years of Human Resources Experience to include coaching, counseling, conflict resolution and employee relations</li><li>
Minimum of a High School Diploma [or equivalent]</li><li>
Bachelor&rsquo;s Degree in Human Resources, Business Management or another related [Preferred]</li><li>
Bi-Lingual Communication Skills [Spanish Preferred]</li><li>
Current Utilization of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint)</li><li>
Demonstrated Organizational Skills [Desk, Documentation, Processes, Comms]</li><li>
Demonstrated Communication Skills [Oral, Written, Video/F2F]</li><li>
Demonstrated Customer Service &amp; Solution Skills [Accurate, Verified, Innovative]</li><li>
Experience with Service Desk Applications [Preferred]</li><li>
Experience Electronic Filing and Records Management</li><li>
Experience with Data Reviews/Audits [accuracy, completion, grammar, formatting] from system generated reporting</li><li>
Experience with JIRA, Success Factors, JDE, and UltiPro a plus</li><li>
Union Experience a plus</li><li>
Human Resources Certification a plus</li></ul> 
Key Accountabilities 
<ul><li>
Maintain confidentiality of Organizational and Resource Data</li><li>
Professional, Timely Responses to Employee Inquiries, Questions and Requests via Case Ticketing System</li><li>
Create Service Ticket(s) to meet Service Level Agreement [SLA]</li><li>
Provide Resolution within a Tiered Escalation Process</li><li>
Collaborate with Internal &amp; External HR Personnel regarding Escalation Items</li><li>
Organizational Documentation within All Phases of the Ticket Process</li><li>
Answer and solve HR inquires around unemployment claims, policies, I9 / E-Verify, general questions on Leave of Absence, HR systems, and company HR updates</li><li>
Create White Paper Documentation for FAQ Repository</li><li>
Maintain Various Information Systems</li><li>
Service Desk Reporting [Daily, Weekly, Monthly, Quarterly, yearly</li><li>
Provide HR Project Support</li><li>
Physical HR Mail Processing and Distribution</li><li>
Distribute, review, and provide instructions for HR Service Desk supported forms</li></ul> 
Physical Demands &amp; Work Environment<ul><li>
 Prolonged periods of sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at a time as needed</li></ul> 
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $70000.00 per year - $80000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. 
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.</div>

HR Generalist

<div>Facility Maintenance Technician/Handyman 
Hourly Wage
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $23.00 per hour - $27.00 per hour. 
Work Hours
The work hours for this position are Mon-Fri , 8:00 am-5:00 pm. 
Key Purpose
As a Facility Maintenance Technician/Handyman with ISS, you will be responsible for operating, replacing, repairing, and maintaining general building related infrastructure. The job involves lifting heavy materials and apparatus, and work may be performed in areas of extreme heat, cold, and/ or noise. As a Facility Maintenance Technician, you will be tasked with receiving and responding to service calls and taking immediate action to resolve emergency situations or system breakdowns. You will ensure that all preventive maintenance is complete and address any necessary repairs promptly. Additionally, as a Facility Maintenance Tech, you will be responsible for maintaining a clean and safe work area/ plant and ensuring that utilities meet delivery specifications. 
In overseeing contractors and routine/ preventive maintenance work, Facility Maintenance Technicians ensure that the work is performed appropriately and safely. Communication is a key aspect of the role, involving coordination with ISS and customer operations management teams, tenants/utility system end-users, and Business Unit Stakeholders. 
The Facility Maintenance Technician role requires an Apprentice/ Generalist Craftsman skillset. 
Responsibilities Include<ul><li>
Performs/Direct TS operation, replacement, repair, and maintenance of all related mechanical, electrical, control systems, plumbing, and life safety systems</li><li>
Perform/Direct TS Preventive Maintenance Work orders from PM Calendar</li><li>
Routine and preventive maintenance duties include filter changes, lubrication, control, and performance checks, and replacing bearings, motors, and dampers</li><li>
Works closely with the manager to optimize the Preventative Maintenance Program</li><li>
Responds to trouble calls; works closely with Operations to ensure efficient operations; maintaining records, logs and files as required</li><li>
Perform scheduled rounds and readings on plant systems/assets</li><li>
Ensures service/ maintenance is executed according to established standards</li><li>
Identify deficiencies through regular and thorough inspection of facility infrastructure</li><li>
Repair restroom fixtures, sweat/braze copper pipe, thread black pipe</li><li>
Drain &amp; &ldquo;safe off&rdquo; systems to facilitate repairs</li><li>
Perform minor carpentry tasks, replace ceiling tiles, repair, or replace door hardware, locks, panic bars, etc.</li><li>
Perform minor electrical tasks to include bulb and ballast replacement</li><li>
Inspect mechanical, electrical systems, trace electrical circuits, operate switchgear, record inspections, and write reports to Supervisors</li><li>
Assists other Mechanics, Electricians, and Operators with major repairs and maintenance of facility equipment</li><li>
Ensures regulatory compliance associated with in scope TS services</li><li>
Reads and interprets piping &amp; instrument drawings (P&amp;IDs), floor plans, site maps and/or electrical diagrams</li><li>
Operates support equipment including forklift, cranes, pay loaders, and moving vehicles</li><li>
Maintains tools and orders supplies as required for installation and repairs</li><li>
Complies with departmental policy for safe storage, usage, and disposal of hazardous materials</li><li>
Follows safety practices and utilize protective clothing and equipment as required by OSHA. Know the whereabouts of all emergency equipment (i.e., fire extinguishers, eyewash, and shower stations, first aid supplies, breathing apparatus, etc.)</li><li>
Safely use hand tools, power tools, and test instruments to maintain, troubleshoot and repair various types of equipment</li><li>
Supports customer satisfaction processes by ensuring customers are informed about the status of their request in a timely and accurate manner</li><li>
Maintains operation and maintenance manuals for all equipment. Record all tests, scans, and inspections as directed</li><li>
Maintains all tests, logs, and manuals in an efficiently organized manner</li><li>
Ensures accurate and timely documentation</li><li>
Follows good hood housekeeping standards</li><li>
Perform any additional duties on an as &ldquo;required&rdquo; basis where such duties are within the scope of contractual obligations</li><li>
Communicates with ISS and customer facility operations management teams, tenants/ utility system end users, and Business Unit Stakeholders</li><li>
Operate, monitor, adjust, maintain facility assets/systems and associated control systems</li><li>
Maintain CMMS system records, logbooks, and required documentation</li><li>
Oversee work performed by outside contractors</li><li>
Requisition necessary material to complete required repairs</li><li>
Perform applicable administrative duties&hellip;Payroll, HR, training, etc.</li><li>
The Facility Maintenance Technician must be capable of working independently, and/ or under the direction/ oversight of local (Lead Building Engineer, Chief Engineer, or FM), regional, and/or country TS and Account Managers (dependent on space type, scope of work, and dispersion of ISS organizational managers)</li><li>
The Facility Maintenance Technician does not supervise other ISS TS personnel. May supervise third-party TS vendors at assigned location(s)</li><li>
Additional duties and responsibilities may be assigned as needed</li></ul> 
Ideal Candidate Experience<ul><li>
High school diploma or greater</li><li>
Minimum of two (2) years of experience in facility maintenance</li><li>
Experience with customer line of business</li><li>
Experience with customer building type(s)</li><li>
Ability to read, write, and communicate in English required</li><li>
Works and participates well as a team member</li><li>
Communicate well with others; clearly write and speak to clients, superiors, and coworkers</li><li>
Good organization skills; disciplined approach to daily activities; takes a sense of pride in all aspects of the job</li><li>
Presents self in professional manner: neat appearance and grooming</li><li>
Able to produce a quality work product in a prompt, safe, and efficient manner</li><li>
Ability to work without supervision and appropriately with multiple deadlines</li><li>
Maintain a good attendance record, including notification in the event of tardiness and absence</li><li>
For internal candidates, must constantly receive a &ldquo;meets expectations&rdquo; job performance review</li><li>
Apprentice/Generalist level craftsman in facility maintenance</li><li>
Reads and interprets piping &amp; instrument drawings (P&amp;IDs), floor plans, site maps and/ or electrical diagrams</li><li>
Experience and proven ability to install/demo/setup/repair general building infrastructure i.e., paint/patch, flooring, windows, doors, hardware</li><li>
Experience and proven ability to safely secure hydronic and electrical systems for maintenance</li><li>
Experience and proven ability to braze/ solder copper pie, thread black pipe</li><li>
Basic carpentry skills</li><li>
Knowledge of operation of building auxiliary systems i.e., fire-life safety, stand by emergency generators</li><li>
Familiarity of general building systems i.e., vertical lift equipment, overhead doors</li><li>
Ability to write, execute written and oral instructions and perform arithmetic calculations</li><li>
Strong knowledge of safe work practices and procedures typical for maintenance operations</li><li>
Ability to safely wear a respirator, climb ladders, enter confined spaces, lift heavy objects, and perform other physically demanding tasks</li><li>
Safely and skillfully use all types of related hand and power tools</li></ul> 
Physical Demands &amp; Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Must be able physically perform all operations and maintenance on site</li><li>
Must be physically able to wear required PPE while executing work</li><li>
Must be able to lift heavy objects (up to 70 lbs.), climb ladders, work on feet for extended periods, work in the cold, heat, noisy, and confined space environments</li><li>
Some work is performed inside central plant space, within mechanical/electrical rooms, and/or on rooftops</li><li>
Periodic noise, heat, and cold exposure</li><li>
Some confined space work required</li><li>
Some work in common office areas</li></ul> 
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.</div>

General Maintenance Technician/Handyman

Join ISS Facility Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ISS Facility Services

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HR Generalist

General Maintenance Technician/Handyman