Qureos Mentor

ISS Facility Services

<div>Be part of something bigger!
What drives you? It is leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Is it being responsible for making sure your building runs smoothly, ensuring safe, fun, and exciting days with a constant focus on workplace experience? We have a fantastic opportunity available as a Site Operations Manager that will allow you to live out that drive and more! Join ISS and become part of something bigger! 
Purpose
As a Site Operations Manager, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. You will plan, organize, and direct all facility operational, soft, and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate standards of quality. The Site Operations Manager interfaces and collaborates with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel, employee engagement and retention. 
Success Criteria<ul><li>
Motivating, engaging, and leading an inclusive team of employees performing critical</li><li>
work throughout the site including soft and hard services and vendor management</li><li>
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence</li><li>
Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation</li><li>
Ensuring that all work is performed in accordance with the contract requirements and focus on planning, directing, and coordinating daily operational activities across single or multiple properties in their respective metropolitan regions</li><li>
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables</li><li>
Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers</li><li>
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, client, and management deliverables all while delivering world class customer service in the Integrated Facility Services operation</li></ul> 
 Key Areas of Collaboration and Influence<ul><li>
Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively</li><li>
Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account</li><li>
Transforming the account successes into promoting and further development of ISS</li></ul> 
Ideal Candidate Experience<ul><li>
4+ years management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service</li><li>
Experience leading/managing frontline teams meeting operational SLA&rsquo;s and compliance requirements</li><li>
Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving.</li><li>
Demonstrates professional and political aptitude</li><li>
Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)</li><li>
Experience managing operational budgets and following general accounting principles</li><li>
Experience creating Capital Budgets and reporting</li><li>
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved</li><li>
Must have knowledge of basic mathematical concepts to calculate ROI&rsquo;s, create proposals, create cost savings programs, and adhere to operating budgets</li></ul> 
Key Accountabilities<ul><li>
Highly visible and the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees</li><li>
Driving a culture of proactivity and contributing in a positive way to the facility operations to effectively prevent or address potential problems Lead, engage, and motivate ISS service lines across hard, soft, and operational services to achieve overall customer success</li><li>
Empowering teams to embody the OneISS (one team) methodology of operation by promoting cross skilled training and ways of working</li><li>
Advising the client and ISS regional leadership on decisions relating to facilities operations and performance</li><li>
Managing all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently</li><li>
Ensuring appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility</li><li>
Ensuring all health and safety requirements are established and followed by on site staff and sub-contractors</li><li>
Driving a culture of innovation and creative problem solving by leveraging current industry trends, business intelligence, data, and reporting to ultimately drive customer satisfaction and operational resilience and efficiencies</li><li>
Acting as the client liaison and partner with property management (where applicable) to ensure services provided to the facility are appropriate and contribute to building service and quality expectations</li><li>
Monitoring and addressing the appearance of the building and grounds, noting anything that may be detrimental to the desired appearance of ISS, the client, and their respective customers</li></ul> 
Physical Demands &amp; Work Environment<ul><li>
A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary</li><li>
Prolonged periods of walking or standing</li><li>
Must be able to lift, carry, and place up to 50 pounds at a time</li><li>
Must be able to work schedules that include days, nights, weekends, and/or holidays as needed</li></ul> 
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000 per year-$106000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. 
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.</div>

Operations Manager

<div>Building Engineer 
Be part of something bigger!
Do you love being part of an engaged team who works with passion and dedication to make buildings run smoothly contributing to an optimal environment? Is working as part of an integrated team who looks out for one another and supports each other part of the top priorities on your list? Are you passionate about optimization, solving complex challenges, and driving continuous improvement? We have a fantastic opportunity available as a Building Engineer that will allow you to do just that and more! Join ISS and become part of something bigger! 
Purpose
The Building Engineer drives optimization and maintenance of facilities for clients, customers, and employees in a safe operating condition. You will execute a best practice preventative and reactive maintenance program; and resolve immediate operational and/or building safety concerns. Alongside a passionate team, you will work to ensure all facilities related equipment are maintained to the highest standards in the Hard-Services line portfolio. You will partner with the Site Operations Supervisor and Hard Service team to promote collective success across all service lines and embody the One ISS (one team) methodology of facility operations. You will be leading the change, solving complex maintenance and repair of a building&rsquo;s shell, core, and equipment. 
Hourly Wage
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $40.07 per hour - $41.07 per hour. 
Success Criteria<ul><li>
Executing and optimizing operational responsibilities to ensure seamless delivery of services.</li><li>
Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight, and meet deliverables.</li><li>
Utilizing advanced skills (general and trade specific) to perform complex preventive maintenance and corrective repair of buildings, industrial systems, equipment, and grounds.</li><li>
Monitoring building system operations and performance to ensure safe and working conditions across the location.</li><li>
Completing self-performance of specific and/or several trade skills such as carpentry, plumbing, electrical, painting, roofing, refrigeration, heating, and cooling.</li></ul> 
Key areas of Collaboration and Influence<ul><li>
Communicate effectively with Maintenance Planner/ Schedulers to ensure optimal delivery of services as well as across the company so that information is disseminated effectively.</li><li>
Collaborating with the entire team on site including team members who are performing soft services, living, and breathing the one team mentality and culture.</li></ul> 
Ideal Candidate Experience<ul><li>
5 to 10 years related technical experience and/or training; or equivalent combination of education and experience.</li><li>
Graduation from program in technical emphasis from a community or regional college</li><li>
Minimum of 5 years&rsquo; experience in O&amp;M and/or building Engineering roles</li><li>
Strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems</li><li>
Experience with subcontractor and vendor contract management.</li><li>
Experience with managing key performance indicators as provided by Facility Manager</li><li>
Experience with capacity planning and reporting.</li><li>
Able to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems)</li><li>
Must be able to use personal computers, MS Office (Word and Excel)</li><li>
Must have knowledge of mathematical concepts such as probability and statistical inference, and fundamentals of algebra.</li><li>
Able to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical, procedures, or governmental regulations.</li><li>
Ability to effectively communicate through cell phone, email, conference calls, texting tools.</li></ul> 
Key Accountabilities<ul><li>
Perform Inspection, Maintenance and Repair of the building&rsquo;s mechanical systems.</li><li>
 HVAC troubleshooting and preventative maintenance.</li><li>
Electrical work including re-lamping, ballast replacement and breaker reset.</li><li>
Plumbing fixture repairs, drain maintenance, and restroom preventative maintenance.</li><li>
 Perform Inspection and Maintenance of caf&eacute;/kitchen equipment.</li><li>
 Manage and support maintenance of elevators, fire life safety devices, and UPSs.</li><li>
Access Door and Overhead Door repair/adjustment, as required.</li><li>
Do routine preventive maintenance to ensure that machines continue to run smoothly.</li><li>
Troubleshoot and fix faulty electrical switches.</li><li>
Ensures the CMMS system software is up to date with accurate and appropriate data around assets and maintenance programs.</li><li>
Inspect and diagnose problems and figure out the best way to correct them, frequently checking blueprints, repair manuals, and parts catalogue.</li><li>
Partners with contractors and vendors as needed for the effective and safe accomplishment of maintenance and specific scopes of work.</li><li>
Provides or directs equipment and system operational modifications, such as critical switching, lockout/tagout, and safe working area set up.</li><li>
Follow 5S principles for organization/cleanliness of &ldquo;Front of House&rdquo; (client/customer spaces) and &ldquo;Back of House&rdquo; (equipment rooms, storage areas, tool cribs, etc.) on the property.</li><li>
Adjust doors and closers, repair T-bar drop ceiling grid and replace ceiling tiles.</li><li>
Perform visual roof inspections and make minor repairs as needed.</li><li>
Perform general maintenance tech duties as assigned by Site Operations Management team.</li><li>
On call (1st line of support) to address escalations or emergencies if they arise.</li><li>
Ensure that all customer complaints are handled professionally, appropriately, and timely.</li></ul> 
Physical Demands &amp; Work Environment<ul><li>
Prolonged periods walking or standing.</li><li>
Must be able to lift, carry, and place up to 50 pounds at a time.</li><li>
Must be able to workdays, nights, weekends, and/or holidays as needed.</li><li>
Must be able to bend or stoop frequently.</li><li>
Must be able to work at heights on mobile or stationary work platforms.</li><li>
Must be able to operate MEWP&rsquo;s and powered industrial trucks.</li><li>
Must possess valid state driver&rsquo;s license. May be required to travel via car within a specific metropolitan region as a part of mobile engineering team.</li></ul> 
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.</div>

Lead Building Engineer

<div>Key Purpose
This Assistant Facility Manager is responsible for managing the operations, maintenance, and vendor management standards of a contract to assure that they are met in a cost effective, safe, and efficient manner. This person works in cooperation with the Regional Key Account Manager and/or Facility Manager, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget. The Assistant Facility Manager will be required to make decisions in the absence of the Facility Manager and will be the contact for the Manager at the account to address operational issues. 
Success Criteria<ul><li>
Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer&rsquo;s requirements to fulfill contractual obligations</li><li>
Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team</li><li>
Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations</li><li>
Ensure facility statutory and regulatory compliance on the site</li><li>
Conducts activities using sound business practices to optimize expenditures and profitability</li><li>
Maintains open lines of communication with customer, alliance partners, and operations managers</li><li>
Identifies, tests, and implement &ldquo;leading edge&rdquo; technology in support of building operations</li><li>
Complies with all company policies and procedures and adheres to company standards</li></ul> 
Key Areas of Collaboration and Influence<ul><li>
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required</li><li>
Account Organization</li><li>
Risk Management and Compliance</li><li>
Customer Organization</li><li>
Local Excellence Functions</li><li>
External Partners and Suppliers</li><li>
Account dedicated People &amp; Culture, HSE, and Finance</li><li>
Promote the IFS model within the ISS community</li><li>
Transfer best practice</li><li>
Use the account to promote and further develop ISS</li></ul> 
Ideal Candidate Experience<ul><li>
Bachelor&rsquo;s degree in electrical, mechanical, or business or equivalent experience preferred</li><li>
5+ years of facility management, building operations, supervisory experience in management, budgeting, vendor management, operations and maintenance required</li><li>
May require knowledge of mechanical, electrical, uninterrupted power supply (UPS) or Direct Digital Control (DDC) systems</li><li>
Strong supervisory background desired, along with good customer service experience</li><li>
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)</li><li>
Excellent time management skills; Able to organize and work independently</li><li>
Valid State Driver&rsquo;s License</li><li>
Ability to work ALL shifts, including 3rd shift</li><li>
Bilingual is a plus</li></ul> 
Key Accountabilities<ul><li>
Ensure delivery on contract promises</li><li>
Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox</li><li>
Responsibility for innovation at account including deploying own resources in relevant Corporate Garage activities</li><li>
PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account</li><li>
Collaborate with internal/external stakeholders to identify and roll-out project support</li><li>
Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing</li><li>
Conducts periodic internal review to ensure that compliance procedures are followed</li><li>
Increase customer loyalty and satisfaction through service excellence</li></ul> 
Physical Demands &amp; Work Environment<ul><li>
Long working hours</li><li>
Sitting at a computer for 50% of the time</li><li>
Walking/Inspecting the site 50% of the time</li><li>
Must be able to lift a minimum of 10 pounds</li><li>
Must be able to work under pressure and time deadlines during peak periods</li></ul> 
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000 per year - $105000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. 
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.</div>

Assistant Facility Manager

Join ISS Facility Services and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ISS Facility Services

ABOUT_COMPANY

Operations Manager

Lead Building Engineer

Assistant Facility Manager