Qureos Mentor

IT Accel, Inc.

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 Job Description:
 
 
 This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies.
 
 
 Responsibilities include, but are not limited to:
 
 
 <ul>
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 Assist with Moves, Adds, and Changes (MAC)
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 Build, deploy, and maintain end-user devices
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 Track, prioritize, document, and resolve incident tickets
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 Manage and audit hardware and software inventory
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 Provide technical guidance and training to end users
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 Troubleshoot advanced technical issues
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 Support and maintain O365, VDI, and mobile environments
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 Maintain strong responsiveness, communication, and professionalism
 
 
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 </ul>
 Required Skills:
 
 
 <ul>
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 Windows 11 Enterprise and Microsoft Office 365
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 Active Directory administration (structure, policies, management)
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 Network fundamentals (connections, components, protocols)
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 Local and remote end-user support experience
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 Intune Mobile Device Management
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 Experience supporting laptops and desktop hardware
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 Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting
 
 
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 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 VOIP systems administration
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 Enterprise video conferencing systems
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 Patch management and software deployment
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 Python or PowerShell scripting
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 Knowledge of network and internet security
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 Familiarity with ITIL processes and incident management
 
 
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 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
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 1-3 years of professional IT support experience
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 Experience providing white-glove support in a fast-paced environment
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 Strong troubleshooting skills and ability to work independently
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 Participation in an on-call rotation is required
 
 
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 </ul>
 #itacceljobs
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Service Desk Specialist

Join IT Accel, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IT Accel, Inc.

About Company

Service Desk Specialist