Qureos Mentor

ITC Worldwide

<div>Azure Security Practice is seeking a Pre-Sales Solution Specialist to engage directly with customers and contribute to their success.
Qualifications
Required/Minimum Qualifications:<ul>
<li>Master's degree in Computer Science, Information Technology, or a related field AND years of technical pre-sales or technical consulting experience.</li>
<li><ul><li>Certification in Security Administration or Azure Security (SC-200, SC-300, SC-400, AZ-500 REQUIRED).</li>
</ul></li><li>Fluent in English (A) and Business and Technical English (B1+).</li></ul>
Additional or Preferred Qualifications:<ul>
<li>Technical pre-sales, technical consulting, or related experience.</li>
<li><ul><li>Industry certifications such as CISSP, CCSP, IAAP, etc. are preferred.</li>
</ul></li><li>Expertise in Security Information and Event Management (SIEM) systems, Next Gen Web Application Firewalls, Secure Web Gateways, Threat detection technologies, Log analysis and Incident Response, Cloud security technologies, architectures, and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security, and Cloud infrastructure entitlement management.</li>
<li>Knowledge of Cloud Computing: Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.</li>
<li>Experience and passion for learning (technical and professional skills); implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others benefit.</li></ul>
Responsibilities
We are looking for a passionate, experienced technical specialist with a drive to help solve complex security challenges for our customers, enabling them to modernize their security architecture and posture. Join our team and discover unique opportunities to grow, develop, and learn.
As a Security Technical Specialist, you will be a senior technical sales leader and trusted customer advisor, working with cutting-edge security concepts such as CNAPP, CSPM, CWPP, ITDR, and technologies like XDR - ITC M365 Defender, Defender for Cloud, and SIEM - Sentinel. You will lead a team of internal, partner, and consulting resources to map ITC solutions to customer security challenges and priorities, demonstrate and prove our solutions, and win the technical decision, enabling the team to achieve/exceed quarterly and annual revenue targets.
You will spend time planning and orchestrating, preparing, attending meetings (technical presentations, demos, Proof of Concepts, competitive positioning, workshops, etc.), and staying sharp on technical, industry, and competitive expertise.
You will be a qualified expert in:<div>
<ul><li>Microsoft Defender for Cloud</li></ul>
<ul><li>Microsoft Entra (formerly Azure AD)</li></ul>
<ul><li>Microsoft Purview</li></ul>
<ul><li>Microsoft Intune + Endpoint Manager</li></ul>
<ul><li>Microsoft 365 Compliance &amp; Security Center</li></ul></div>
You will lead Product-Service Development in Security Applications, co-host webinars and podcasts, and co-write white papers on the cybersecurity portfolio.<ul>
<li>Primary technical point of contact for potential customers during the sales process, owning and driving technical wins for security opportunities.</li>
<li>Deep technical understanding of cloud security architectures, solutions/technologies including M365 Defender, Defender for Cloud, and Sentinel, and expertise in extended detection and response (XDR), zero trust, and cloud security solutions and architectures.</li>
<li>Remediate blockers; lead and ensure technical wins for Azure Security Practice and adjacent technologies. Engage with and reach out to customers proactively and independently; build credibility with customers as a trusted advisor for Azure Security Practice; search for and use Azure Security Practice customer references; and facilitate handoff to customer success for post-sales deployment.</li>
<li>Develop strategies and recommendations to improve the client's security posture, shape technical win plans, and tailor ITC messaging to the audience for security opportunities. Enhance team capabilities for extended detection and response (XDR), zero trust, and cloud security, and develop differentiated competitive strategies for Azure Security Practice for assigned customers.</li>
<li>Lead technical presentations, demonstrations, workshops, architecture design sessions; explain, demonstrate, and architect solutions to help solve customer security challenges and priorities.</li>
<li>Drive cross-workload support for ITC solutions for security. Leverage insights and coach teams to align new or changing technology to customer security needs.</li>
<li>Engage with other teams within and outside the organization throughout the sales cycle. Engaging partners in sell-with scenarios and supporting their technical capabilities is key to scaling solution delivery.</li></ul>
DevOpsSec App Development Responsibilities:<ul>
<li>Integrate security practices into the DevOps pipeline, ensuring secure development and deployment processes.</li>
<li>Collaborate with development teams to implement security controls and automate security testing within CI/CD pipelines.</li>
<li>Monitor and analyze application security throughout the development lifecycle, identifying and mitigating vulnerabilities.</li>
<li>Develop and maintain secure coding standards and guidelines, providing training and support to development teams.</li>
<li>Implement and manage security tools and technologies to support DevOpsSec practices, such as static and dynamic code analysis, container security, and infrastructure as code security.</li>
<li>Lead efforts to continuously improve the security posture of applications through proactive measures and innovative solutions.</li></ul></div>

Pre-Sales Solution Specialist -Azure Security Practice

<div><ul><li>Develop and execute a comprehensive strategy to enhance our ISV partner network, identifying opportunities for collaboration and integration to enrich the Business Central experience.</li><li>
Technical Expertise: Possess deep technical understanding of ISV solutions that complement Business Central, enabling effective evaluation, integration, and troubleshooting.</li><li>
Partnership Management: Foster relationships with ISV partners, engaging in regular communication to align roadmaps, address technical challenges, and ensure consistent value delivery.</li><li>
Solution Integration: Collaborate closely with cross-functional teams to ensure seamless integration of ISV solutions with Business Central, providing expert guidance on technical best practices.</li><li>
Market Analysis: Stay abreast of industry trends, competitor landscapes, and emerging technologies to identify new ISV partnership opportunities and ensure ongoing product relevance.</li><li>
Product Roadmap Influence: Provide technical insights and recommendations to shape the Enavate Solutions product roadmap with the ISV partner focusing on customer needs.</li><li>
Sales Enablement: Support the sales team by providing technical expertise during customer engagements, presenting the value proposition of ISV solutions within the Business Central ecosystem.</li><li>
Documentation and Training: Build internal process for training and certifications by working with ISVs (Independent Software Vendors) to use existing training materials and resources from ISV partners, maintain internal skill matrix for proper coverage of solutions to ensure a smooth customer experience.</li><li>
Team Leadership: Work as part of a cross-functional team of technical experts within delivery and sales leaders to foster a collaborative and innovative culture that encourages continuous learning and professional development.</li></ul>
Qualifications
Here is what it takes to be successful in the role:<ul><li>
Bachelor's degree in Business Administration, Computer Science or related field</li><li>
Proven experience (2 years) involving ISV solutions and product management within the Microsoft Dynamics 365 Business Central ecosystem.</li><li>
Strong technical background with an understanding of Business Central architecture, customization, and integration methods.</li><li>
Excellent communication and interpersonal skills to effectively engage with internal teams, external partners, and customers.</li><li>
Strategic thinker with the ability to identify and capitalize on market trends, translating them into actionable product strategies.</li><li>
Proficiency in project management, including planning, prioritization, and execution.</li><li>
Analytical mindset with the capacity to gather and interpret data to inform decisions and measure success.</li><li>
Strong relationship-building skills to foster productive partnerships with ISV vendors.</li><li>
Relevant certifications in Microsoft Dynamics 365 Business Central or related technologies are a plus.</li></ul><ul><li>
Candidates experienced with Docker, Git, and Azure DevOps will receive particular preference</li><li>
Nice to have certifications:<ul><li>
MB-800 Microsoft Dynamics 365 Business Central Functional Consultant</li><li>
AZ-204 Developing Solutions for Microsoft Azure</li><li>
AZ 800/900 Certificates</li></ul></li></ul></div>

Program Manager - ISV Solutions Dynamics 365 Business Central

<div>ITC Worldwide
Experience Level: Senior (7- 10+ years)
ITC Worldwide is a leading provider of innovative business solutions, specializing in Microsoft Dynamics 365 Business Central. We are committed to delivering exceptional training and consultancy services to our clients, helping them optimize their business processes and achieve their goals.
Job Description:
We are seeking a highly experienced and certified MB-800 Functional Consultant Trainer to join our dynamic team. The ideal candidate will have a deep understanding of Microsoft Dynamics 365 Business Central and a proven track record of delivering high-quality training and consultancy services. This role requires a blend of technical expertise, excellent communication skills, and a passion for teaching and mentoring.
Key Responsibilities:<ul><li>
Conduct comprehensive training sessions on Microsoft Dynamics 365 Business Central, focusing on functional aspects.</li><li>
Develop and deliver customized training programs tailored to client needs.</li><li>
Provide expert consultancy services to clients, helping them implement and optimize Dynamics 365 Business Central solutions.</li><li>
Mentor and guide junior consultants and trainers, fostering a collaborative and supportive learning environment.</li><li>
Stay updated with the latest developments and updates in Dynamics 365 Business Central and incorporate them into training materials.</li><li>
Collaborate with the sales and marketing teams to promote training programs and consultancy services.</li><li>
Assist in the development of training materials, manuals, and documentation.</li><li>
Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.</li><li>
Develop course materials and curricula for training programs.</li><li>
Design and administer examinations and assessments to evaluate trainee performance.</li></ul>
Required Skills and Qualifications:<ul><li>
MB-800 certification in Microsoft Dynamics 365 Business Central.</li><li>
Minimum of 10 years of experience as a functional consultant and trainer in Dynamics 365 Business Central.</li><li>
Proven experience in implementing Dynamics 365 Business Central solutions.</li><li>
Strong understanding of business processes and how they can be optimized using Dynamics 365 Business Central.</li><li>
Excellent presentation and communication skills.</li><li>
Proven ability to develop and deliver engaging training programs.</li><li>
Experience in mentoring and guiding junior consultants and trainers.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Willingness to travel as required.</li><li>
Undergraduate degree in Accounting, Finance, or a related field.</li><li>
Professional qualifications such as CPA, CFA, ACCA, or CIMA.</li><li>
Specific software knowledge required:<ul><li>
Familiarity with ISV solutions and their integration with Dynamics 365 Business Central.</li><li>
Experience with popular ISV products such as Jet Reports, Continia Document Capture, and Tasklet Factory.</li><li>
Understanding of ISV compliance and compatibility standards.</li></ul></li><li>
Experience in course development, examination, and assessment.</li></ul>
Preferred Skills:<ul><li>
Experience with other Microsoft Dynamics certifications.</li><li>
Knowledge of additional ERP systems.</li><li>
Familiarity with project management methodologies.</li><li>
Ability to create interactive and multimedia training materials.</li><li>
Strong analytical skills and ability to interpret data.</li></ul></div>

Microsoft Dynamics 365 Business Central Functional & MCT

<div><h3 class="jobSectionHeader">Cloud Migration Engineer (Oracle to Azure Workloads)</h3>
Position Overview: We are seeking a skilled Cloud Migration Engineer to join our team and lead the migration of Oracle workloads to Azure. The ideal candidate will have extensive experience with Azure cloud services, networking, and active directory, as well as proficiency in scripting languages and Infrastructure as Code (IaC). This role requires a deep understanding of network security, cost management tools, and strategies to ensure a seamless and efficient migration process.
Key Responsibilities:<ul><li>
Lead the migration of Oracle databases and applications to Azure cloud.</li><li>
Design and implement Azure cloud solutions, ensuring high availability, scalability, and security.</li><li>
Configure and troubleshoot network security settings to protect data and applications.</li><li>
Utilize Infrastructure as Code (IaC) tools to automate deployment and management of cloud resources.</li><li>
Develop and maintain scripts using PowerShell to streamline migration and management tasks.</li><li>
Collaborate with cross-functional teams to ensure successful migration and integration of Oracle workloads.</li><li>
Monitor and optimize cloud resources to manage costs effectively.</li><li>
Provide technical support and troubleshooting for post-migration issues.</li><li>
Ensure compliance with industry standards and best practices for cloud security and data protection.</li></ul>
Required Skills and Qualifications:<ul><li>
Azure Cloud Proficiency: Extensive experience with Azure cloud services, including virtual machines, storage, networking, and active directory.</li><li>
Networking: Strong understanding of networking concepts, including VPN, VNet, and firewall configurations.</li><li>
Active Directory: Experience with Azure Active Directory and its integration with on-premises AD.</li><li>
Network Security: Proven ability to configure and troubleshoot network security settings, including NSGs, ASGs, and Azure Firewall.</li><li>
Infrastructure as Code (IaC): Familiarity with IaC tools such as ARM templates, Terraform, or Azure Bicep.</li><li>
Cost Management: Knowledge of Azure cost management tools and strategies to optimize cloud spending.</li><li>
Scripting Languages: Proficiency in scripting languages, particularly PowerShell, for automation and management tasks.</li><li>
Oracle Database: Experience with Oracle database administration and migration.</li><li>
Problem-Solving: Strong analytical and problem-solving skills to address migration challenges.</li><li>
Communication: Excellent communication skills to collaborate with technical and non-technical stakeholders.</li></ul>
Preferred Qualifications:<ul><li>
Microsoft Certifications:<ul><li>
Azure Fundamentals (AZ-900)</li><li>
Azure Administrator Associate (AZ-104)</li><li>
Azure Solutions Architect Expert (AZ-305)</li><li>
Azure Security Engineer Associate (AZ-500)</li><li>
DP 600 Required</li></ul></li><li>
Oracle Certifications:<ul><li>
Oracle Database Administrator Certified Professional</li><li>
Oracle Cloud Infrastructure Architect Associate</li><li>
Oracle Database@Azure Specialist</li></ul></li></ul></div>

Cloud Migration Engineer

<div>Sr. Microsoft Dynamics Business Central / NAV Developer to our team in a remote capacity. This role works closely with the other members of our Professional Services team to perform development activities for new and existing Microsoft Dynamics Business Central customers. The primary focus of the role will be Dynamics Business Central Development. 
Required - MB-820 
What You Will Be Doing 
 
Our Microsoft Dynamics BC Developers are specifically accountable for:<ul>
<li>Analyzing and estimating client modification requests</li>
<li>Writing code to extend all functional areas of Business Central</li>
<li>Testing functionality developed by the implementation team against business requirements</li>
<li>Delivering modifications to clients</li>
<li>Providing pre-go-live and post-go-live end-user support</li>
<li>Serving as the lead technical expert on the implementation team</li>
<li>Developing modifications and creating outputs as defined by standard system design lifecycles</li>
<li>Assisting sales with modification estimates and presales demos in pursuit of new business</li></ul>
We are seeking candidates with the following requirements:<ul>
<li>5 or more years of experience as a software developer working with Dynamics Business Central / NAV, at least 3 of which must be with the AL programming language</li>
<li>Experience with Business Central 15 and above is required, specifically with using events to perform modifications. Additional experience with prior NAV versions is highly desirable.</li>
<li>Hands-on experience working with clients with at least one of the following: Power Automate, Power Apps, Power BI, Azure Development</li>
<li>Experience extending common third-party add-on solutions highly desired</li>
<li>Experience with automated testing desired</li>
<li>Candidates experienced with Docker, Git, and Azure DevOps will receive particular preference</li>
<li>Nice to have certifications:</li>
<li><ul><li>MB-800 Microsoft Dynamics 365 Business Central Functional Consultant</li>
<li>AZ-204 Developing Solutions for Microsoft Azure</li>
<li>AZ 800/900 Certificates</li>
<li>DP 600 a plus</li></ul></li></ul></div>

Dynamics 365 Business Central Technical Developer

<div><ul><li>The Integrations Developer is responsible for designing and developing secure, scalable solutions that facilitate seamless information exchange between different applications.</li><li>
This role includes managing and improving existing integration solutions while developing new functionalities within the integration landscape.</li><li>
The Integrations Developer is expected to continually update their knowledge of new patterns, frameworks, and technologies relevant to their work.</li><li>
By working closely with Application Consultants and Solution Architects, the Integrations Developer gains a deep understanding of business requirements and implements the necessary modifications and integrations to meet those needs.</li><li>
They may also be tasked with preparing detailed technical documentation (e.g., Technical Design) for customizations and integrations.</li><li>
The Integrations Developer will provide technical guidance to the testing team to plan, build, and execute tests based on technical insights.</li><li>
Additionally, they will assist other developers with tasks such as code reviews and brainstorming sessions.</li></ul>
Soft Skills<ul><li>
Ability to work independently, prioritize tasks, and proactively solve problems</li><li>
Strong focus on meeting deadlines and deliverables</li><li>
Ability to think abstractly</li><li>
Excellent problem-solving and troubleshooting skills</li><li>
Open to utilizing both new and existing technologies to integrate solutions effectively</li></ul>
Desired Skills &amp; Requirements:
5 or more years of development experience in Dynamics 365 experience and a strong background in F&amp;O integration. Our ideal candidate possesses the following qualifications:<ul><li>
Microsoft Certifications: MB-300, MB-500, AZ-102, AZ-104, AZ-204, DP-100, DP-203, DP-300, AZ-305, AZ-400</li><li>
Proficiency in C# and .NET development</li><li>
Expertise in Azure cloud services (Azure DevOps, Azure App Services, CI/CD pipelines, and overall Azure components)</li><li>
Strong knowledge of SQL Server and T-SQL</li><li>
Proficient in XML and JSON formats</li><li>
Experience with REST API integration</li><li>
Knowledge of XSLT and X++ (optional)</li><li>
Experience with Dynamics 365 F&amp;O, BC, or CE (optional)</li><li>
Understanding of the FastTracks Best Practice implementation strategy, including key activities and deliverables for client engagements and internal projects</li><li>
Proficient in Visual Studio for development</li><li>
Familiar with the Fast Tracks Best Practice Development Guidelines and any project-specific add-ons</li><li>
Experience with JIRA and VSTS, including code review tools</li></ul>
Responsibilities<ul><li>
Provide estimates for development tasks</li><li>
Collaborate with consultants and architects to draft functional and technical design documents</li><li>
Review design documentation and provide input on related estimates</li><li>
Customize products to meet customer requirements, as specified by the Application Consultant</li><li>
Integrate solutions with the customers legacy systems and databases</li><li>
Document custom functionality according to best practices and documentation standards</li><li>
Implement third-party add-ons and code</li><li>
Perform initial testing of developed functionality</li><li>
Conduct functional testing with support from consultants</li><li>
Carry out data migration development and testing</li><li>
Support integrated testing</li><li>
Address customization requests during the deployment phase, following the defined change request process</li><li>
Resolve any outstanding issues</li><li>
Finalize documentation</li><li>
Build strong customer relationships by maintaining close communication with clients</li></ul></div>

Dynamics 365 F&O Intergration Engineer

<div><h4 class="jobSectionHeader">About the job Dynamics 365 Business Central Technical Developer - Expert</h4>
Sr. Microsoft Dynamics Business Central / NAV Developer to our team in a remote capacity. This role works closely with the other members of our Professional Services team to perform development activities for new and existing Microsoft Dynamics Business Central customers. The primary focus of the role will be Dynamics Business Central Development.
Required - MB-820 
What You Will Be Doing 
 
Our Microsoft Dynamics BC Developers are specifically accountable for:<ul><li>
Analyzing and estimating client modification requests</li><li>
Writing code to extend all functional areas of Business Central</li><li>
Testing functionality developed by the implementation team against business requirements</li><li>
Delivering modifications to clients</li><li>
Providing pre-go-live and post-go-live end-user support</li><li>
Serving as the lead technical expert on the implementation team</li><li>
Developing modifications and creating outputs as defined by standard system design lifecycles</li><li>
Assisting sales with modification estimates and presales demos in pursuit of new business</li></ul>
We are seeking candidates with the following requirements:<ul><li>
5 or more years of experience as a software developer working with Dynamics Business Central / NAV, at least 3 of which must be with the AL programming language</li><li>
Experience with Business Central 15 and above is required, specifically with using events to perform modifications. Additional experience with prior NAV versions is highly desirable.</li><li>
Hands-on experience working with clients with at least one of the following: Power Automate, Power Apps, Power BI, Azure Development</li><li>
Experience extending common third-party add-on solutions highly desired</li><li>
Experience with automated testing desired</li><li>
Candidates experienced with Docker, Git, and Azure DevOps will receive particular preference</li><li>
Nice to have certifications:<ul><li>
MB-800 Microsoft Dynamics 365 Business Central Functional Consultant</li><li>
AZ-204 Developing Solutions for Microsoft Azure</li><li>
AZ 800/900 Certificates</li><li>
DP 600 a plus</li><li>
PL 500</li></ul></li></ul>
Extra Nice to have added Certification:<ul><li>
Exam DP-300: Administering Relational Databases on Microsoft Azure</li><li>
Microsoft Certified: Azure Solutions Architect Expert</li><li>
Exam AZ-303: Microsoft Azure Architect Technologies</li><li>
Exam AZ-304: Microsoft Azure Architect Design</li><li>
Microsoft Certified: Azure Data Engineer Associate</li><li>
Exam DP-200: Implementing an Azure Data Solution</li><li>
Exam DP-201: Designing an Azure Data Solution</li></ul></div>

Microsoft Dynamics 365 Business Central Developer - Expert

<div><h3 class="jobSectionHeader">JIRA IT Help Desk - ACP120+</h3> 
ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.
 As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
ITC CORE VALUES<ul>
<li>Be Open: Be accessible, candid, collaborative and transparent in the work we do.</li>
<li>Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.</li>
<li>Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.</li>
<li>Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.</li>
<li>Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.</li></ul>
Responsibilities<ul>
<li>Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.</li>
<li>Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.</li>
<li>Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.</li>
<li>Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.</li>
<li>Serve as the liaison between team members, client management, and company management.</li>
<li>Develop processes and documentation for help desk procedures.</li>
<li>Evaluate user satisfaction and service delivery processes to identify areas of improvement.</li>
<li>Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.</li>
<li>Prepare reports on help desk metrics and present them to management to inform business decisions.</li>
<li>Perform other duties as assigned.</li></ul> 
We'll be a great match if you also have:
<ul><li>Experience leading teams of technical IT staff</li>
<li>Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud</li>
<li>Knowledge of IT hardware and software troubleshooting</li>
<li>Knowledge of End user hardware software and operating systems</li>
<li>Knowledge of industry standards surrounding help desk reporting</li>
<li>Ability to analyze data and communicate metrics related to help desk</li>
<li>Ability to communicate effectively in written and oral communications</li>
<li>Ability to manage time and effectively delegate tickets based on priorities</li></ul><h1 class="jobSectionHeader">
Microsoft Certification (required)</h1><ul><li>
AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,</li><li>
AZ-801: Configuring Windows Server Hybrid Advanced Services.</li><li>
AZ-500: Microsoft Azure Security Technologies; and,
</li><li>SC-200: Microsoft Security Operations Analyst; or</li><li>
SC-400: Microsoft Information Protection Administrator; and, also</li><li>
AZ-700: Designing and Implementing Microsoft Azure Networking Solutions</li></ul><h1 class="jobSectionHeader">
Jira Service Management (required)</h1><ul><li>
ACP-120 Jira Administration for Cloud Certification</li></ul>
Required: PMP (PMI) | ITIL v4
Proci+ | CSAM</div>

Jira ITSM Help Desk II

<div>ITC is in search of a highly skilled business manager to join our team and help build a tradition of unparalleled client, customer, and employee satisfaction. The ideal candidate will have a track record of outstanding management of day-to-day operations, including production, human resources, and accounting processes. This person will be a motivated leader who thrives on creating and sustaining a climate of inclusion, trust, and productivity. Ultimately, the business manager will be responsible for maintaining successful daily business practices and ushering in a new era of growth. 
Objectives of this role<ul>
<li>Strategize, implement, and oversee processes for increased productivity and growth</li>
<li>Design daily operational programs that achieve organizational objectives</li>
<li>Manage employee activities, providing suitable resources</li>
<li>Establish and grow relationships with relevant partners</li>
<li>Establish cost parameters and manage overall P&amp;L for company</li>
<li>Maintain plan for forecasting, targeting, and attaining sales</li>
<li>Collaborating with department heads to define Key Performance Indicators (KPIs) and reports.</li>
<li>Developing an understanding of business operations and contributing departments.</li>
<li>Implementing and maintaining reports and dashboards using reporting software.</li>
<li>Conducting ad-hoc analyses to support internal decision-making.</li></ul>
Responsibilities<ul>
<li>Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines</li>
<li>Provide data analytics of sales, distributors, and partners to relevant management teams</li>
<li>Work with assistant managers to develop long-term strategic initiatives</li>
<li>Create and maintain rolling three-month plan for forecasting, targeting, and attaining sales</li>
<li>Participate in development of competitor analyses and pricing strategy</li>
<li>Support customer-facing operations, including sales, marketing, and public relations</li>
<li>Adherence to SLAs</li></ul>
Required skills and qualifications<ul>
<li>Three or more years of experience in a business management or similar role</li>
<li>Experience in developing business strategy</li>
<li>Strong ability with financial and budgetary processes</li>
<li>Superior leadership skills, with focus on employee coaching and development</li>
<li>Up-to-date knowledge of relevant industry trends</li></ul>
Preferred skills and qualifications<ul>
<li>Materss degree (or equivalent) in business, management, or related field</li>
<li>Strong ability with database and information systems software</li>
<li>Experience in data analysis with Power BI</li>
<li>IT Technical Recruitment (Attract, Retention)</li>
<li>Microsoft Applications: SaaS Product Line Licensure</li>
<li>Microsoft Modern Workplace plays
</li><li>Dynamics 365 ERP/CRM Pre &amp; Post sales</li><li>
SAP/NetSuite (a plus!)</li></ul></div>

Operations Business Manager - MSP

Join ITC Worldwide and explore 10 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.