Qureos Mentor

<div>Job Description:
SUMMARY
The Technical Services Specialist is responsible for providing advanced technical support, conducting product and equipment research, and supporting validation and training efforts for the Automotive Aftermarket channel customers. This role requires strong organizational skills, independent project management, and the ability to analyze and resolve technical inquiries through calls and emails. The ideal candidate has extensive hands-on automotive experience and a strong understanding of diagnostic and testing equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Manage and prioritize multiple research and technical service projects, ensuring timely completion with minimal supervision</li><li>
Conduct in-depth research and analysis of automotive products, tools, and equipment to assess compatibility with ICE, EV, and hybrid vehicle platforms, and produce trend reports, market maps, and competitor comparisons</li><li>
Provide expert technical support related to product usage, equipment operation, and troubleshooting in field and on site</li><li>
Manage and resolve technical inquiries via phone and email from customers including distributors, dealerships and other types of service providers</li><li>
Perform tool testing and design verification to ensure product performance and quality standards</li><li>
Support cross-functional team on Innovation projects with new product testing</li><li>
Prepare detailed product validation and research reports</li><li>
Assist with virtual training initiatives and technical education efforts</li></ul>
Supervisory Responsibilities<ul><li>
This position has no supervisory responsibilities.
</li></ul>QUALIFICATIONS<ul><li>
Minimum of five (5) years of hands-on experience as an automotive technician; Bachelors in Industrial / Mechanical Engineering preferred</li><li>
ASE Certification (Automotive Service Excellence)</li><li>
Proven ability to diagnose and repair a wide range of vehicle systems</li><li>
Strong knowledge of precision measurement tools, diagnostic scanners, and automotive test equipment</li><li>
Excellent research, analytical, and problem-solving skills</li><li>
Strong written and verbal communication skills</li><li>
Ability to work independently, prioritize workload, and manage multiple projects simultaneously</li></ul>
Preferred Skills<ul><li>
Experience supporting dealership and field staff technical operations</li><li>
Background in product testing, validation, or quality assurance</li><li>
Familiarity with virtual training platforms or technical instruction</li></ul>
ITW is an equal opportunity employer. We value our colleagues&rsquo; unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.</div>

Technical Support Specialist

<div>Job Description:
Founded in 1912, ITW (NYSE: ITW) is a global industrial company built around a differentiated and proprietary business model. The company&rsquo;s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW&rsquo;s approximately 45,000 dedicated colleagues around the world thrive in the company&rsquo;s decentralized, entrepreneurial culture.
ITW Deltar Fasteners serves all the major OEMs and their tier suppliers with plastic fasteners totaling approximately $280M in revenues. Units include: Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI.
The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW&rsquo;s industry leading research and development capabilities, ITW Deltar Fasteners enhance our customers&rsquo; competitive advantage by:<ul><li>
Maintaining advanced engineering and manufacturing facilities in NA.</li><li>
Exchanging product, process and benchmarking information with sister units worldwide.</li><li>
Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.</li></ul>
Position Summary:
Trainer&ndash; Deltar Fasteners reports to the Manufacturing Manager &ndash; Deltar Fasteners. The major area of responsibility is overseeing facility wide instruction including developing, maintaining, and training curriculum. This role has an emphasis on training new General Technicians - how to perform the tasks by maintaining production, safety, and quality demands.
Primary Responsibilities<ul><li>
Train all new employees on:<ul><li>
Understanding and obeying all safety protocols, housekeeping standards, and environmental policies</li><li>
Basic computer navigation skills</li></ul></li><li>
Teach New Hire General Technicians core job responsibilities including:<ul><li>
Operate 14-16 injection molding machines for production cell &ndash; walking/standing/squatting &ndash; 98% required</li><li>
Operate assembly and auxiliary equipment</li><li>
Inspect product as per work instructions including<ul><li>
Visual and gage checks</li><li>
SPC measurements</li><li>
Extraction testing</li></ul></li><li>
Label and package product in compliance with work instructions and customer requirements</li><li>
Other tasks and duties as assigned, may include ladder climbing &ndash; 5% required</li><li>
Use multiple training techniques including repetition to ensure employee retains learned knowledge to make high quality parts safely</li></ul></li><li>
Audit manufacturing processes and employees and provide feedback to ensure standards are consistently met</li><li>
Monitor and follow up on employee development. Identify and address opportunities for improvement. Communicate to leadership as appropriate.</li><li>
Develop and maintain training curriculum, job aids and competency checklists to improve the training program overtime as needed</li><li>
Understand and apply our quality process</li></ul>
Secondary Responsibilities:<ul><li>
Coordinate training opportunities with off-site courses and on-site guest trainers</li><li>
Develop and train the business on topics such as:<ul><li>
New program roll outs</li><li>
Leadership development</li><li>
Safety training</li><li>
Cultural awareness</li><li>
Advanced skills training</li><li>
Facilitate department and shift team building</li><li>
These topics will evolve as the culture and business evolves</li></ul></li></ul>
Position Skills and Experience Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
High school diploma or equivalent required.</li><li>
Experience in Adult Learning a plus.</li><li>
Ability to present information in multiple ways, to meet the needs of individual learners</li><li>
OSHA safety compliance trained (training provided)</li><li>
Forklift training certification (training provided)</li><li>
Results-driven and highly motivated; committed to achieving goals and passionate about furthering the ITW Deltar Fasteners mission</li><li>
Basic computer knowledge including Word, PowerPoint, Excel</li><li>
Ability to read and understand written procedures and instructions</li><li>
Demonstrated organizational skills with strong attention to detail</li><li>
Able to work with multiple department leaders</li><li>
Self-motivated and responsible, ability to work without direct supervision</li><li>
Demonstrated leadership and problem-solving skills</li><li>
Strong communications skills both verbal and written</li><li>
Knowledge of quality control and quality assurance</li><li>
Flexibility with change</li><li>
Ability to lift up to 55 lbs.</li><li>
Good Housekeeping &ndash; 5S</li><li>
Solid work record and positive, can-do attitude</li><li>
Continuous improvement mindset</li></ul>
ITW is an equal opportunity employer. We value our colleagues&rsquo; unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.</div>

General Technician Trainer

Join ITW and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ITW

About Company

Technical Support Specialist

General Technician Trainer