Qureos Mentor

Iyrix Technologies

We're looking for a Live Chat Support Intern to be the first line of trust for our customers. You'll help resolve technical issues, email deliverability problems, DNS misconfigurations, inbox setup errors, quickly, clearly, and with the support of our team behind you. If you get satisfaction from turning a frustrated customer into a happy one, this role is for you.The details<ul><li>Onsite, Johar Town, Lahore</li><li>Hours: 6:00 PM &ndash; 3:00 AM PKT, Monday to Saturday</li><li>Internship stipend (based on experience)</li></ul>What you'll do<ul><li>Handle inbound customer queries via live chat and email under guidance, troubleshoot, escalate, and follow up on tickets</li><li>Support customers through onboarding, domain setup, and basic DNS configuration (SPF, DKIM, DMARC)</li><li>Help identify and log email deliverability issues, bounce rates, blacklisting, warm-up problems, and authentication failures</li><li>Escalate complex issues to senior support/technical team with clear, detailed context</li><li>Help maintain the knowledge base: help articles, setup guides, and FAQs</li><li>Follow up post-resolution to confirm issues are fully closed and customers are satisfied</li><li>Flag recurring customer pain points to the team</li></ul>What we're looking for<ul><li>Strong written English, you can explain things clearly and simply</li><li>Interest in email infrastructure, SaaS, or technical support as a career path</li><li>Comfortable learning new tools quickly, support platforms, DNS basics, Google Workspace/Microsoft 365</li><li>Calm, organised, and proactive, you don't wait to be told what's next</li><li>Comfortable on video calls and recording quick Loom walkthroughs when needed</li></ul>Bonus points if you have<ul><li>Any prior exposure to customer support, chat support, or helpdesk tools (Intercom, Crisp, Freshdesk, Zendesk)</li><li>Basic understanding of domains, DNS, or hosting</li><li>Familiarity with tools like Instantly.ai, Smartlead, or Apollo.io</li><li>Coursework or self-learning in SaaS, tech support, or web infrastructure</li></ul>Why join us?<ul><li>You'll get hands-on training in a genuinely technical product, email infrastructure for B2B businesses. Strong performers have a clear path to a full-time Technical Support role as the team scales.</li></ul>Ready to apply?Apply now or DM us directly. Send your CV to careers@iyrix.com with the subject line &quot;Live Chat Support Intern &ndash; Application&quot;, or apply directly through LinkedIn. We review every application and will be in touch if there's a match. Good luck!#HiringNow #InternshipsInPakistan #CustomerSupport #Lahore #SaaS #JobsInPakistan #EmailMarketing #ColdEmailPay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in live chat or technical support?</li><li>Can you work onsite at Johar Town near Emporium, Lahore from 6:00 PM &ndash; 3:00 AM PKT, Monday to Saturday?</li><li>We're looking to have someone start from July 10, 2026. Can you join by then?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Live Chat Support (Intern)

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

Join Iyrix Technologies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Iyrix Technologies

About Company

Live Chat Support (Intern)

Chat & Technical Support Specialist (70k - 100k)