Qureos Mentor

IZILCosmeticsTrading LLC

Role Overview The Spa Attendant is responsible for ensuring a seamless and luxurious guest experience at Izil Moroccan Beauty Spa. This role requires maintaining cleanliness, assisting therapists, managing inventory, and providing excellent customer service. The Spa Attendant must uphold the highest hygiene and service standards while working in line with the company&rsquo;s values and goals.Key Responsibilities Guest Experience &amp; Customer Service<ul><li>Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.</li><li>Maintain a warm, friendly, and professional demeanor at all times.</li><li>Provide information about spa treatments, services, and packages to guests.</li><li>Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.</li><li>Ensure a professional and thorough follow-up with guests post-treatment.</li></ul>Facility &amp; Hygiene Maintenance <ul><li>Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.</li><li>Ensure that treatment rooms and common areas are impeccably maintained at all times.</li><li>Replenish towels, bathrobes, and linens as needed between treatments.</li><li>Monitor and restock spa supplies, including massage oils, skincare products, and amenities.</li><li>Assist in maintaining proper inventory control and reporting discrepancies.</li><li>Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.</li></ul>Operational &amp; Administrative Support <ul><li>Assist massage therapists and aestheticians with setting up and preparing for sessions.</li><li>Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.</li><li>Process guest payments and assist with product purchases as required.</li><li>Promote and recommend spa products and services to guests.</li><li>Support the spa receptionist and team in ensuring smooth daily operations.</li><li>Be knowledgeable about all spa services, treatments, and operational standards.</li></ul>Team Collaboration &amp; Compliance <ul><li>Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.</li><li>Attend and actively participate in team meetings and training sessions.</li><li>Adhere to timekeeping and attendance policies.</li><li>Follow emergency and evacuation procedures as outlined by management.</li><li>Maintain a professional appearance, complying with company grooming and uniform standards.</li><li>Always maintain discretion and confidentiality regarding guest information.</li></ul>Performance &amp; Key Result Areas Key Performance Indicators (KPIs) <ul><li>Customer Satisfaction: Based on guest feedback and ratings.</li><li>Cleanliness &amp; Hygiene: Evaluated through routine inspections and audits.</li><li>Punctuality &amp; Reliability: Adherence to work schedules and responsibilities.</li><li>Product Knowledge: Awareness of spa services and ability to recommend suitable treatments.</li></ul>Work Schedule<ul><li>Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.</li><li>Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.</li></ul>Job Type: Full-time

Spa Attendant Female

Job Summary As a Hairdresser at Izil, you play a pivotal role in providing high-quality hair services while ensuring an exceptional customer experience. This role requires expertise in hair styling, cutting, and treatment techniques, along with a strong ability to consult with clients and recommend suitable hairstyles based on their preferences, hair type, and facial features. Your commitment to professionalism, customer satisfaction, and adherence to hygiene standards will contribute to the salon&rsquo;s reputation for excellence.Key Responsibilities Client Consultation &amp; Hair Services <ul><li>Welcome clients warmly, confirm appointments and assess their haircare needs.</li><li>Provide expert consultation, offering personalized recommendations based on hair type, lifestyle, and desired results.</li><li>Execute precision haircuts, trims, and shapes according to client preferences.</li><li>Perform shampooing, conditioning, and blow-drying while ensuring optimal client comfort.</li><li>Offer a variety of hairstyling services, including straightening, curling, setting, and updos using professional styling tools.</li><li>Conduct specialized hair treatments after confirming any allergies or sensitivities.</li><li>Stay updated with the latest hair trends, techniques, and industry innovations.</li></ul>Salon Operations &amp; Hygiene Compliance <ul><li>Maintain impeccable hygiene and sterilization standards for all hairdressing tools and workstations.</li><li>Ensure adherence to health and safety regulations to provide a safe salon environment.</li><li>Keep track of hair product inventory, ensuring necessary supplies are always available.</li><li>Assist with salon maintenance, ensuring a clean, organized, and welcoming atmosphere.</li><li>Process customer payments efficiently when required.</li></ul>Professional Development &amp; Team Collaboration <ul><li>Engage in ongoing training and development programs to enhance skills and service quality.</li><li>Participate actively in team meetings and collaborate with colleagues to ensure seamless operations.</li><li>Provide support and mentorship to junior staff when necessary.</li><li>Contribute ideas for improving salon services and enhancing the customer experience.</li></ul>Required Skills &amp; Attributes <ul><li>Strong knowledge of hairdressing techniques, products, and styling trends.</li><li>Excellent customer service skills with a friendly and professional demeanor.</li><li>Ability to listen attentively and communicate effectively with clients to understand their needs.</li><li>Detail-oriented with a commitment to delivering high-quality results.</li><li>Strong time management skills, ensuring appointments are handled efficiently.</li><li>Ability to work independently and as part of a team in a dynamic environment.</li><li>Punctual, reliable, and committed to maintaining high grooming standards.</li></ul>Job Type: Full-time

Hairdresser Female

Join IZILCosmeticsTrading LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IZILCosmeticsTrading LLC

ABOUT_COMPANY

Spa Attendant Female

Hairdresser Female