Qureos Mentor

IZILCosmeticsTrading LLC

Role OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management<ul><li>Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-quality service.</li><li>Oversee spa treatments, ensuring they comply with company standards and legislation.</li><li>Assist in payroll duties, attendance tracking, and scheduling staff shifts.</li><li>Manage bookings, payments, and consultation processes to enhance the guest experience.</li><li>Assist the Spa Manager in stock control, including weekly and monthly inventory checks.</li><li>Monitor spa equipment and materials, ensuring proper use and maintenance.</li><li>Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.</li></ul>Guest Experience &amp; Customer Relations<ul><li>Ensure guests receive a high standard of service, addressing inquiries and concerns professionally.</li><li>Handle customer feedback efficiently, escalating issues where necessary to improve products and services.</li><li>Train and mentor staff to provide an exceptional guest experience.</li><li>Promote spa services and products to enhance sales and client engagement.</li></ul>Staff Training &amp; Development<ul><li>Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments.</li><li>Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products.</li><li>Lead by example and foster a positive work environment for staff development.</li><li>Establish and maintain effective employee relations to promote teamwork and efficiency.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with spa security, fire, health, and safety regulations.</li><li>Monitor cleanliness and hygiene standards across all spa areas.</li><li>Oversee the proper sanitization of equipment and treatment rooms.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute.</li><li>CIDESCO/CIDTAC or equivalent qualification in spa supervision.</li><li>A management course in team leadership and customer service is a plus.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and communication skills.</li><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Hands-on experience in managing day-to-day spa operations.</li><li>Knowledge of spa treatments, retail sales, and product promotions.</li><li>Proficient in computer operations for booking systems and inventory management.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving and decision-making skills.</li></ul>Personal Attributes<ul><li>Positive Attitude: Maintains an approachable and professional demeanor.</li><li>Customer-Focused: Passion for providing a luxury guest experience.</li><li>Adaptability: Flexible to handle different work situations and responsibilities.</li><li>Professionalism: High grooming and presentation standards.</li><li>Time Management: Ability to multitask and prioritize responsibilities effectively.</li><li>Self-Motivated: Works proactively with minimal supervision.</li></ul>Job Type: Full-time

Female Spa Supervisor (Arabic and English)

Role OverviewThe Massage Therapist is responsible for providing professional and high-quality massage treatments to clients, helping them relieve pain, reduce stress, and enhance overall wellness. This role requires strong technical skills, excellent customer service, and adherence to hygiene and safety standards.Key ResponsibilitiesMassage &amp; Client Care<ul><li>Perform a range of massage treatments as outlined in the spa menu, ensuring a personalized experience for each guest.</li><li>Consult with clients to assess their needs and recommend appropriate treatments.</li><li>Ensure a relaxing and professional spa atmosphere, enhancing guest comfort and satisfaction.</li><li>Accompany clients to and from treatment rooms, offering exceptional customer service.</li></ul>Spa Hygiene &amp; Facility Maintenance<ul><li>Maintain a clean, safe, and organized work environment.</li><li>Set up spa and treatment stations before each session and maintain tidiness throughout the shift.</li><li>Sterilize massage tools and equipment after each session in compliance with health and safety regulations.</li><li>Ensure that linens and towels are cleaned, changed, and stocked as needed.</li></ul>Professionalism &amp; Compliance<ul><li>Adhere to all applicable spa standards, policies, and procedures.</li><li>Maintain accurate client records, including treatment details and preferences.</li><li>Stay updated on the latest massage techniques and industry trends through training and professional development.</li><li>Uphold high standards of personal grooming and professional appearance.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>Certification or diploma in massage therapy from a recognized institution.</li><li>Knowledge of various massage techniques and their therapeutic benefits.</li></ul>Skills &amp; Competencies<ul><li>Minimum of 3-5 years of hands-on experience as a Massage Therapist.</li><li>Strong interpersonal and communication skills.</li><li>Ability to tailor treatments to individual client needs.</li><li>Dexterity and physical stamina to perform massages for extended periods.</li><li>Comfortable working with a diverse clientele.</li></ul>Technical Proficiency<ul><li>Basic computer skills for record-keeping and appointment scheduling.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your nationality?</li><li>Do you currently hold a transferable IQAMA? (Preferred)</li></ul>

Female Spa Therapist

Role OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management<ul><li>Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-quality service.</li><li>Oversee spa treatments, ensuring they comply with company standards and legislation.</li><li>Assist in payroll duties, attendance tracking, and scheduling staff shifts.</li><li>Manage bookings, payments, and consultation processes to enhance the guest experience.</li><li>Assist the Spa Manager in stock control, including weekly and monthly inventory checks.</li><li>Monitor spa equipment and materials, ensuring proper use and maintenance.</li><li>Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.</li></ul>Guest Experience &amp; Customer Relations<ul><li>Ensure guests receive a high standard of service, addressing inquiries and concerns professionally.</li><li>Handle customer feedback efficiently, escalating issues where necessary to improve products and services.</li><li>Train and mentor staff to provide an exceptional guest experience.</li><li>Promote spa services and products to enhance sales and client engagement.</li></ul>Staff Training &amp; Development<ul><li>Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments.</li><li>Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products.</li><li>Lead by example and foster a positive work environment for staff development.</li><li>Establish and maintain effective employee relations to promote teamwork and efficiency.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with spa security, fire, health, and safety regulations.</li><li>Monitor cleanliness and hygiene standards across all spa areas.</li><li>Oversee the proper sanitization of equipment and treatment rooms.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute.</li><li>CIDESCO/CIDTAC or equivalent qualification in spa supervision.</li><li>A management course in team leadership and customer service is a plus.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and communication skills.</li><li>Minimum of 3 years of supervisory experience in the spa industry.</li><li>Hands-on experience in managing day-to-day spa operations.</li><li>Knowledge of spa treatments, retail sales, and product promotions.</li><li>Proficient in computer operations for booking systems and inventory management.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving and decision-making skills.</li></ul>Personal Attributes<ul><li>Positive Attitude: Maintains an approachable and professional demeanor.</li><li>Customer-Focused: Passion for providing a luxury guest experience.</li><li>Adaptability: Flexible to handle different work situations and responsibilities.</li><li>Professionalism: High grooming and presentation standards.</li><li>Time Management: Ability to multitask and prioritize responsibilities effectively.</li><li>Self-Motivated: Works proactively with minimal supervision.</li></ul>Job Type: Full-timeExperience:<ul><li>2year: 1 year (Preferred)</li></ul>

Female Spa Supervisor ( Arabic and English )

Role OverviewThe Spa Receptionist is the first point of contact for clients, responsible for providing a warm welcome, handling reservations, and ensuring a seamless guest experience. This role requires strong customer service skills, organization, and the ability to manage administrative tasks efficiently. The Spa Receptionist will contribute to maintaining the spa&rsquo;s professional image and delivering an outstanding client experience.Key ResponsibilitiesGuest Relations &amp; Customer Service<ul><li>Greet clients warmly and confirm their scheduled treatments or services.</li><li>Provide guidance on spa procedures and answer client inquiries in a professional manner.</li><li>Inform clients about promotions, discounts, and new beauty products available.</li><li>Obtain and document guest feedback regarding treatments and overall experience.</li><li>Assist in resolving customer complaints and escalate issues as needed.</li></ul>Front Desk &amp; Administrative Duties<ul><li>Open and close the spa at designated times.</li><li>Maintain a clean and organized reception area.</li><li>Handle incoming calls, provide accurate information, and confirm appointments.</li><li>Manage the visitor register to track daily spa visitors.</li><li>Schedule and update client appointments, ensuring smooth workflow for service providers.</li><li>Notify spa staff of last-minute cancellations or walk-in clients.</li><li>Maintain an up-to-date register of loyal and long-term clients.</li></ul>Financial &amp; Inventory Management<ul><li>Process client payments for services and products.</li><li>Handle petty cash requests and deposits as needed.</li><li>Ensure proper handover of cash, client records, and shift reports before leaving work.</li><li>Check inventory levels and place orders with the Inventory Controller when necessary.</li></ul>Marketing &amp; Promotions<ul><li>Assist in developing and implementing promotional events to attract new clients.</li><li>Educate clients on beauty products and recommend suitable treatments based on their needs.</li><li>Promote available spa services and loyalty programs to enhance customer engagement.</li></ul>Compliance &amp; Team Collaboration<ul><li>Attend and actively participate in staff meetings and training sessions.</li><li>Maintain punctuality for appointments, meetings, and team functions.</li><li>Adhere to company grooming and uniform standards.</li><li>Follow standard operating procedures (SOP) and ensure compliance with company policies.</li></ul>Qualifications &amp; ExperienceEducation &amp; Certifications<ul><li>High school diploma or equivalent (additional qualifications in hospitality or administration are a plus).</li><li>Knowledge of spa or wellness services is an advantage.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and communication skills.</li><li>Excellent organizational and time management abilities.</li><li>Ability to multitask and work efficiently under pressure.</li><li>Proficiency in using appointment booking software and Microsoft Office applications.</li><li>Self-motivated and able to work independently or as part of a team.</li></ul>Personal Attributes<ul><li>Positive Attitude: Approachable and friendly demeanor.</li><li>Customer-Focused: Passion for delivering high-quality service.</li><li>Adaptability: Ability to respond to different work situations effectively.</li><li>Professionalism: High grooming and presentation standards.</li><li>Team Player: Works collaboratively with colleagues to ensure smooth operations.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience working at a front desk or in a receptionist role?</li><li>Have you worked in a spa, salon, hotel, or similar environment?</li><li>Are you familiar with any spa or salon booking software (e.g., Mindbody, Fresha, Booker)?</li><li>Are you willing to relocate?</li></ul>

Female Spa Receptionist (Arabic and English )

Department Role: The department should ensure the spa is a welcoming environment, including making sure all hygiene procedures are followed, and all equipment is functional. The department should ensure that the business runs smoothly and provides an optimal experience for all guests.Key Responsibilities:<ul><li>Spa &amp; Store managers lead, monitor, and analyze the daily operations of the Spa &amp; Store.</li><li>Handling employee scheduling to ensure there are enough service providers to meet customer demand considering peak times and seasonality.</li><li>Plan, strategizes, and meet the Store and Spa sales target and profitability.</li><li>Ensure all your team members are meeting their individual monthly targets.</li><li>Build strong sales and customer service relationships with clients through inspiring and motivating the team into action.</li><li>Ensure consistent execution of Izil Spa and Store policies and procedures.</li><li>Ensure merchandising and visual standards are organized, clean and presentable.</li><li>Always maintain hygienic and clean work areas and ensure that the Store and Spa follow the standard guidelines of Dubai Municipality.</li><li>Ensure that you represent the Store and Spa to the highest level of professionalism and are always in uniform attire.</li><li>Maintain staff records, including Sales reports, working schedules, Attendance, Visa, ID for Municipality check, Hygiene training etc.</li><li>Ensure proper use and care of all products, equipment, and tools of the Spa &amp; Store.</li><li>Ensure a weekly or monthly inventory check along with other departments as per company SOP.</li><li>Measure the productivity and evaluate all Spa &amp; Store staff on a Quarterly basis using a performance appraisal form.</li><li>Arrange regular maintenance services for all Machines &amp; equipment.</li><li>Handles the reception, customer complaints and other customer related concerns.</li><li>Proactively participate in any marketing / sales initiatives. These initiatives could include special promotions and events.</li><li>Contribute to the development and improvement of the Spa &amp; Store.</li><li>A commitment to ensuring the health and safety of the work environment through compliance with the occupational health and safety practices of the company.</li><li>All other duties as required by the spa &amp; store manager from time to time within the ambit of a Spa and Store manager role.</li><li>Conduct daily, monthly, and weekly briefings with all staff members.</li><li>Go through all treatment, Service, and Operational SOP and provide feedback.</li><li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li><li>Monitors and manages the payroll function.  Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.</li><li>Manages Spa controllable expenses such as guest amenities, linen expenses, professional salon products, plants, decorations, and paper supplies to achieve or exceed budgeted goals.</li><li>Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li><li>Empowers employees to provide excellent customer service.</li><li>Strives to improve service performance.</li><li>Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.</li><li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li><li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li><li>Report feedback on the monthly Rota, and ensure the staffing level are sufficient</li><li>Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members.</li></ul>Job Type: Full-time

Female Store and Spa Manager (Arabic and English)

Job SummaryAs a Hairdresser at Izil, you play a pivotal role in providing high-quality hair services while ensuring an exceptional customer experience. This role requires expertise in hair styling, cutting, and treatment techniques, along with a strong ability to consult with clients and recommend suitable hairstyles based on their preferences, hair type, and facial features. Your commitment to professionalism, customer satisfaction, and adherence to hygiene standards will contribute to the salon&rsquo;s reputation for excellence.Key Responsibilities Client Consultation &amp; Hair Services <ul><li>Welcome clients warmly, confirm appointments and assess their haircare needs.</li><li>Provide expert consultation, offering personalized recommendations based on hair type, lifestyle, and desired results.</li><li>Execute precision haircuts, trims, and shapes according to client preferences.</li><li>Perform shampooing, conditioning, and blow-drying while ensuring optimal client comfort.</li><li>Offer a variety of hairstyling services, including straightening, curling, setting, and updos using professional styling tools.</li><li>Conduct specialized hair treatments after confirming any allergies or sensitivities.</li><li>Stay updated with the latest hair trends, techniques, and industry innovations.</li></ul>Salon Operations &amp; Hygiene Compliance<ul><li>Maintain impeccable hygiene and sterilization standards for all hairdressing tools and workstations.</li><li>Ensure adherence to health and safety regulations to provide a safe salon environment.</li><li>Keep track of hair product inventory, ensuring necessary supplies are always available.</li><li>Assist with salon maintenance, ensuring a clean, organized, and welcoming atmosphere.</li><li>Process customer payments efficiently when required.</li></ul>Professional Development &amp; Team Collaboration <ul><li>Engage in ongoing training and development programs to enhance skills and service quality.</li><li>Participate actively in team meetings and collaborate with colleagues to ensure seamless operations.</li><li>Provide support and mentorship to junior staff when necessary.</li><li>Contribute ideas for improving salon services and enhancing the customer experience.</li></ul>Required Skills &amp; Attributes <ul><li>Strong knowledge of hairdressing techniques, products, and styling trends.</li><li>Excellent customer service skills with a friendly and professional demeanor.</li><li>Ability to listen attentively and communicate effectively with clients to understand their needs.</li><li>Detail-oriented with a commitment to delivering high-quality results.</li><li>Strong time management skills, ensuring appointments are handled efficiently.</li><li>Ability to work independently and as part of a team in a dynamic environment.</li><li>Punctual, reliable, and committed to maintaining high grooming standards</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your nationality?</li><li>Is your IQAMA transferable? (Required / Preferred)</li></ul>

Female Hairdresser

The Sales Advisor plays a key role in supporting the Store Manager and Senior Sales Advisor in creating an exceptional shopping experience for customers. This position is responsible for maintaining high-quality standards aligned with IZIL Cosmetics Trading LLC, ensuring outstanding customer service, and contributing to the overall success of the store. The Sales Advisor fosters a welcoming environment, engages with customers professionally, and drives sales through product knowledge and personalized recommendations.Key Responsibilities The responsibilities of this role include, but are not limited to, the following:Customer Engagement &amp; Sales <ul><li>Assist customers by providing product information and recommendations based on their needs.</li><li>Approach customers proactively, offering expert advice and personalized service to encourage sales.</li><li>Handle customer inquiries, process transactions, and manage returns professionally and efficiently.</li><li>Resolve customer complaints with patience and a problem-solving mindset, ensuring customer satisfaction.</li><li>Maintain an in-depth understanding of the product range, promotions, and company policies.</li></ul>Store Operations &amp; Merchandising <ul><li>Arrange and maintain merchandise displays based on popularity, trends, and company guidelines.</li><li>Ensure shelves are stocked, clean, and visually appealing to enhance the customer experience.</li><li>Monitor inventory levels, report stock shortages, and assist in unloading new shipments.</li><li>Accurately process sales transactions using the point-of-sale system and handle daily revenue closing.</li></ul>Administrative &amp; Team Support<ul><li>Record customer orders and update relevant details in the company database.</li><li>Assist in maintaining an organized and hygienic store environment in compliance with company standards.</li><li>Collaborate with team members to meet sales targets and contribute to overall store success.</li><li>Demonstrate a commitment to continuous learning, staying updated on industry trends and company policies.</li></ul>Skills &amp; Qualifications <ul><li>Strong communication and interpersonal skills with a customer-focused approach.</li><li>Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced retail environment.</li><li>Proficiency in handling sales transactions and working with computer-based systems.</li><li>Problem-solving skills and a proactive attitude to drive sales and enhance customer satisfaction.</li><li>Previous experience in retail, cosmetics, or customer service is a plus.</li></ul>Job Type: Full-time

Bilingual(Arabic and English) Female Sales Advisor

Join IZILCosmeticsTrading LLC and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.