Qureos Mentor

J. J. Keller & Associates, Inc

<div><p><b>Requisition #: </b>20821
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<b>Functional Area:</b> Client Service
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<b>Employment Type:</b> Full-Time
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<b>Work Options:</b> In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
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<b>Work Hours:</b> M-F 9:30am-6:00pm CST</p>
<div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2>
</div><div><p>J. J. Keller is looking for a Technical Support Specialist to join our Technology Solutions team! J. J. Keller was <b>founded over 70 years ago</b> and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing.</p><br>
<p></p><p>The Technical Support Specialist provides high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Why J. J. Keller?</b></h2>
</div><div><ul><li>Starting pay of $22/hr.</li>
<li>17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday</li>
<li>Annual Reviews + Merit Increases + Quarterly Bonus Program</li>
<li>New Hire On-the-Job Training</li>
<li>Career Growth Opportunities</li>
<li>Medical + Dental + Vision Insurance</li>
<li>Free Onsite Wellness Clinic for those associates near our corporate office</li>
<li>Free onsite fitness center + access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs</li>
<li>401(k) with Employer Match + Company-funded Profit Sharing</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2>
</div><div><ul><li>Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc.</li>
<li>Provides guidance to customers on the use of software applications and hardware devices.</li>
<li>Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.</li>
<li>Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.</li>
<li>Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software.</li><br>
</ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
</div><div><p>Education and Experience</p>
<ul><li>High School Graduate or General Education Degree (GED).</li>
<li>1+ year of customer service experience, preferably in a high-volume, service environment.</li>
<li>Experience supporting mobile applications or cloud-based applications a plus.</li>
<li>Ability to learn and utilize a variety of software applications.</li>
<li>Experience with smartphone applications.</li>
<li>Strong technical aptitude and interest.</li>
</ul><p>Other Requirements:</p>
<ul><li>Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications.</li>
<li>Ability to utilize a variety of applications and connected devices.</li>
<li>Commitment to providing outstanding client service.</li>
<li>Quality minded and detail oriented.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Strong problem-solving skills.</li>
<li>Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.</li>
<li>Empathy and de-escalation skills.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Requirements</b></h2>
</div><div><p>Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.</p>
</div></div></div><p><b>We Protect People &amp; The Businesses They Run&trade;</b></p><br>
<p></p><p>Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.</p><br>
<p></p>
<p></p><p>If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.</p><br>
<p></p>
<p></p><p><i>J. J. Keller &amp; Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.</i></p><br>
<p><br>
<b>Nearest Major Market: </b>Oshkosh
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<b>Nearest Secondary Market: </b>Appleton
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<b>Job Segment: </b>Technical Support, Cloud, Compliance, Consulting, Social Media, Technology, Legal, Marketing</p></div>

Technical Support Specialist

<div><p><b>Requisition #:</b> 19953<br>
<b>Functional Area:</b> Business Analysis; Information Technology<br>
<b>Employment Type:</b> Full-Time<br>
<b>Work Options:</b> Remote / Work from Home in the US #LI-Remote<br>
<b>Work Hours:</b> Standard business hours</p><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2></div><div><p>
J. J. Keller is seeking a <b>Business Analyst &ndash; SAP</b> to join our Information Technology team. In this role, you&rsquo;ll collaborate closely with business stakeholders and technology teams to analyze, implement, and continuously improve business operations through effective use of SAP and related technologies.</p><p></p><p><br>
This is an excellent opportunity for someone who enjoys problem-solving, optimizing processes, and driving meaningful improvements across an organization. You&rsquo;ll develop deep expertise in SAP&rsquo;s core functions and play a key role in identifying inefficiencies, enhancing productivity, and supporting strategic initiatives.</p><p></p><p><i><br>
Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.</i></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><ul><li>
Identifies, analyzes and facilitates the implementation of new and enhanced technology to support SAP:<ul><li>
Work with business unit analysts to define business needs, project requirements, system specifications, and deliverables.</li><li>
Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.</li><li>
Coordinates decisions based on business requirements, system functionality, and best business practices.</li><li>
Participates in system configuration, data conversion, and testing processes.</li></ul></li><li>
Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls. Analyzes trends and develops recommendations to resolve recurring issues.</li><li>
Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.</li><li>
Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.</li><li>
Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).</li><li>
Develops and maintains project plans in line with department and corporate objectives.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p><b>
Experience:</b></p><ul><li>
2+ years' experience working with SAP Sales and Distribution as an analyst or super user.</li><li>
Process or systems analysis experience.</li><li>
Formal project methodology experience a plus (Agile, Waterfall, etc.)</li></ul><p></p><p><b><br>
Education:</b></p><ul><li>
Bachelor's Degree in Business, Technology or Project Management related field.<ul><li>
In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.</li></ul></li><li>
Project Management Professional (PMP), Certified Scrum Master certification or other related project management certification desirable.</li></ul><p></p><p><b><br>
Computer Skills:</b></p><ul><li>
Proficiency with standard office software applications (Microsoft Word, Excel, Atlassian Confluence).</li><li>
SAP System implementation and configuration experience a plus.</li><li>
Experience with project management tracking software, Jira Service Module preferred.</li></ul><p></p><p><b><br>
Other Requirements:</b></p><ul><li>
Strong analytical and problem solving skills.</li><li>
Effective written and verbal communication skills, including the ability to communicate with both technical and non-technical users at all levels of the organization.</li><li>
Strong technical aptitudes.</li><li>
Strong time management skills.</li><li>
Knowledge of formal project management concepts and methodologies.</li></ul><p></p><p><i><br>
Internal J. J. Keller experience requirements may vary from those for external candidates, with consideration given to demonstrated performance, institutional knowledge, and career progression within the organization.</i></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2></div><div><p>
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.</p></div></div></div><p><b>
We Protect People &amp; The Businesses They Run&trade;</b></p><p></p><p><br>
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.</p><p></p><p><b><br>
J. J. Keller History:</b> November 1, 2023, marked 70 years of business for J. J. Keller &amp; Associates, Inc. Click HERE to take a tour through three generations of this family-owned business &ndash; from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.</p><p></p><p><b><br>
J. J. Keller Career Stories</b>: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.</p><p></p><p><b><br>
J. J. Keller Earns 8th Great Place to Work Certification&trade;:</b> Click HERE to find out what makes J. J. Keller great.</p><p></p><p><b><br>
J. J. Keller Certified as a Top 100 Most Loved Workplace&reg; in America:</b> Click HERE to find out why our associates LOVE working at J. J. Keller.</p><p></p><p><b><br>
2024 Top Company for Women to Work for in Transportation:</b> Click HERE to learn more about this prestigious recognition.</p><p><br>
J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is $70,000.00 to $80,000.00 which varies depending on factors including, but not limited to, a candidate&rsquo;s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California.</p><p></p><p><br>
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.</p><p></p><p><b><br>
Professional Referral Program: </b>Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program<b> </b>and you will earn a <b>cash payment </b>if your referral is hired.</p><p></p><p><i><br>
J. J. Keller &amp; Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.</i></p></div>

Business Analyst - SAP

Join J. J. Keller & Associates, Inc and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

J. J. Keller & Associates, Inc

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Technical Support Specialist

Business Analyst - SAP