Qureos Mentor

Jack Henry & Associates

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
Jack Henry is seeking to hire a Technical Support Representative to join the CRM Synapsys team. In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation. You will support a variety of customer case needs while building strong, trusted customer relationships. The ideal candidate will have a technical aptitude and experience within a financial institution, and a proven ability to deliver excellent customer service and support.</p><p>
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Charlotte, NC; Louisville, KY; Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.</li><li>
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.</li><li>
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.</li><li>
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.</li><li>
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.</li><li>
Participates in training programs to continuously improve product knowledge and service skills.</li><li>
May manage hardware capacity and performance and assess hardware needs.</li></ul><div><ul><li>
May perform other job duties as assigned.</li></ul></div><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
Minimum of 18 months of experience in a financial institution in a customer service, technical support, or software implementation role.</li><li>
Must have experience working in the fintech, banking or at a credit union.</li></ul><div><ul><li>
Ability to serve in an after-hours on-call rotation.</li></ul></div><p><b>
What would be nice for you to have:</b></p><ul><li>
Excellent written and verbal communication skills.</li><li>
Experience with or knowledge of technical and system applications.</li><li>
Excellent troubleshooting skills.</li><li>
Experience with or knowledge with various JHA products and services.</li><li>
Knowledge of Microsoft SQL Studio Manager and connecting to SQL Servers.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo;</i> It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

Technical Support Representative II

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
We are looking for a Senior Software Engineer to join our Financial Crimes Defender R&amp;D team that focuses on building cloud-native containerized microservices and web applications. This is a dynamic, agile software delivery team that develops an application development platform and contributes to a mission-critical set of financial crimes fraud detection applications. As a Software Engineer, you will be responsible for the design and development of back-end services and web applications. You will be a part of the large project and will have the opportunity to collaborate with developers from multiple teams as product builds take shape and a chance to help us stretch our technical horizons as we refine best practices and incorporate new technology. The ideal candidate will need to be a technology expert who can take defined requirements and deliver a solution through acceptance while collaborating with all software delivery disciplines on the team. If you enjoy developing complex software systems that have a technical and social impact, this could be the role for you!</p><p>
This position offers remote flexibility within a 70-mile radius of any of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Monett, MO; Springfield, MO, or Louisville, KY.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity</p><p>
Must be able to travel up to 5% to attend onsite meetings or trainings.</p><p><b>
What you&rsquo;ll be responsible for:</b></p><div><ul><li>
Performs and may lead system analysis and programming activities which may require research and timely, effective, and quality delivery of software into production.</li><li>
Performs, and may lead, technical/engineering support for new and existing applications from code delivery until the retirement of the application.</li><li>
Develops, tests and reviews applications based on business requirements and industry best practices.</li><li>
Uses best practices and standard guidance to create and modify code.</li><li>
Considers how code changes will affect end users and internal teams. May review code created by less experienced team members.</li><li>
Collaborates with QA team to ensure timely delivery of high-quality products.</li><li>
Performs, and may lead, work with cross-team as projects dictate.</li><li>
Works on, and may lead, critical tasks and deliverables with no assistance, and sets and updates expectations on size, scope, and timelines.</li><li>
Participates in and may lead team in cross-functional meetings and discussions.</li><li>
Creates required technical documentation.</li><li>
Stays updated with emerging technologies and industry trends, recommending innovative solutions to improve software development processes.</li><li>
Adheres to documented departmental and corporate standards. Participates in the definition and documentation of standards.</li><li>
May lead unit tests and integration tests to ensure the reliability, security, and performance of developed software.</li><li>
Debugs and troubleshoots issues as they arise, providing timely resolutions.</li><li>
May contribute to product architecture.</li><li>
May perform other job duties as assigned.</li></ul></div><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
A minimum of 6 years of experience in .Net / C# software development.</li><li>
Demonstrated experience in user interface technologies (typescript, angular, reactjs).</li><li>
Experience building RESTful APIs.</li><li>
Experience with database technologies (SQL Server, Postgres, Spanner).</li><li>
Experience with Azure or GCP</li><li>
Experience in Agile or Scrum environments.</li><li>
Strong written, verbal, and interpersonal skills.</li></ul><div><b>
What would be nice for you to have:</b></div><ul><li>
Bachelor&rsquo;s degree in Software Engineering or Computer Science.</li><li>
Experience building out Cloud-native APIs</li><li>
Experience with GitHub / Azure DevOps GIT.</li><li>
Experience with CI/CD with GitHub actions or Azure DevOps pipelines.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we pride ourselves through our motto of, &quot;Do the right thing, do whatever it takes, and have fun.&quot; We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.</p><p>
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental &amp; financial well-being of our people is always met.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p><p></p><p><i><br>
#TECHInd</i></p></div>

Senior Software Engineer - Financial Crimes Solutions

<div><div><div><b>Job Function</b> Software Engineering
</div><div><b>Location</b> Allen, TX</div>
<div><b>Additional Location</b> Birmingham, Alabama; Cedar Falls, Iowa; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri; Springfield, Missouri</div>
<div><b>Workplace Type</b> Hybrid</div>
<div><b>Travel</b> 5%</div>
<div><b>Date Posted</b> 03/18/2026</div>
<div><b>Job ID</b> 16735</div></div><p></p><div><br>
</div><div><p>At Jack Henry, we&rsquo;re more than a technology company; we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we&rsquo;d love to meet you.</p><p>
The Internal Applications Development Service Team (IADS) has an opening for a Quality Assurance Analyst position. The QA Analyst role is to develop and establish quality assurance standards and measures for our DevOps team. The individual will gather and analyze data in support of business cases, proposed projects, and incidents. This will include writing test plans and scripts for tracking bugs and fixes within our software development life cycle. The QA Analyst will apply proven analytical and problem-solving skills to help validate not just the application but also the process. This individual will work closely with our developers to ensure the code they are producing is tested and changes to any to our configuration occur as planned.</p><p>
Working as part of the IADS, reporting to the Core Delivery Manager, this team is responsible for maintaining and developing internal applications for Jack Henry as well as many different integrations among others supporting Jack Henry applications.</p><p>
This is a remote position, but candidates must live within approximately a 70-mile radius of our office locations in: Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; and Springfield/Monett, MO. Travel up to 5% for meetings and trainings may be required.</p><p>
Salary range for this position is $48,000-75,000, depending on candidate experience and geographic location.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><p>
This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Executes and creates test plans and clear, concise test scripts for new products or enhancements to existing products.</li><li>
Defines moderate level scenarios and variations in data to adequately perform testing.</li><li>
Schedules and performs appropriate testing; submits errors and issues to development for correction, and retests once errors have been corrected following established procedures.</li><li>
Reports test results and status as appropriate. Tracks defects and causal analysis to closure.</li><li>
Reviews and provides feedback on requirements, design, and scope documents.</li><li>
Interacts with Subject Matter Experts (SMEs) and development teams to identify and refine test requirements.</li><li>
Coordinates and performs basic testing projects from initiation through delivery. Ensures that testing projects are completed on schedule.</li><li>
May submit test plans and test reports for review and feedback.</li><li>
May create and maintain test libraries, databases, and test environments.</li><li>
May assist with any software changes for documentation update or correction.</li><li>
May serve as liaison between technical and non-technical departments to ensure that all targets and requirements are met.</li><li>
May assist with alpha and beta testing; may prepare enhancement test plans used at beta site.</li><li>
May assist with education and training regarding software enhancements and conveying corrections to other employees.</li><li>
May perform other job duties as assigned.</li></ul><p><b>
What you&rsquo;ll need to have:</b></p><ul><li>
A minimum of 18 months of professional experience in software testing or QA.</li></ul><p><b>
What would be nice for you to have:</b></p><ul><li>
Experience with Azure DevOps or JIRA.</li><li>
Knowledge of Agile/Scrum principles.</li><li>
Experience with Salesforce or other CRM tools.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;Do the right thing, do whatever it takes, and have fun.&rdquo; It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div></div><p></p>

QA Analyst II

<div><p>At Jack Henry, we&rsquo;re more than a technology company; we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we&rsquo;d love to meet you.</p><p>
Jack Henry is looking for an entry level security professional with great future growth opportunity. In this role, you will provide security support through systems monitoring, physical security and notification of appropriate staff. You&rsquo;ll be expected to perform and provide professional responses based on published procedures for all assigned key and critical physical infrastructure systems for JH facilities and properties. You will also coordinate site visits with customers, handling communication and logistics and welcoming them when they arrive onsite.</p><p>
This position will be located on site at our Branson, MO location. Pay range for this position is $18-20/hr, depending on candidate experience.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Monitors multiple corporate security systems including but not limited to intrusion, fire, and BAS systems.</li><li>
Creates work orders for requests and tracks the work order to ensure a timely and accurate resolution.</li><li>
Responds to requests for access.</li><li>
May process daily, weekly, and monthly reports.</li><li>
May conduct foot patrols of company property to maintain employee safety, identify potential hazards and unsecured openings.</li><li>
May perform other job duties as assigned.</li></ul><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
Must have a minimum of 6 months of experience in any of the following: law enforcement, military, asset protection or security.</li><li>
Must be able to work the following shift: Sunday-Thursday 7am-3pm.</li><li>
Experience with Microsoft Office suite for customer communication.</li><li>
Ability to walk up to 5 miles during the course of a work shift.</li><li>
A valid driver&rsquo;s license.</li><li>
Ability to travel up to 5% for team meetings, trainings, and site visits.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;Do the right thing, do whatever it takes, and have fun.&rdquo; It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

Asset Protection Administrator I (Sun-Thu 7am-3pm)

<div><div><div><b>Job Function</b> Digital Banking Platform
</div><div><b>Location</b> Springfield, MO</div>
<div><b>Additional Location</b> Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Monett, Missouri</div>
<div><b>Workplace Type</b> Hybrid</div>
<div><b>Travel</b> 0%</div>
<div><b>Date Posted</b> 03/17/2026</div>
<div><b>Job ID</b> 16773</div></div><p></p><div><br>
</div><div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
Jack Henry is seeking to hire a Technical Support Representative to join the CRM Synapsys team. In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation. You will support a variety of customer case needs while building strong, trusted customer relationships. The ideal candidate will have a technical aptitude and experience within a financial institution, and a proven ability to deliver excellent customer service and support.</p><p>
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Charlotte, NC; Louisville, KY; Cedar Falls, AI; Lenexa, KS; Springfield, MO; or Monett, MO.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Provides level one troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem.</li><li>
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.</li><li>
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.</li><li>
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level.</li><li>
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.</li><li>
Participates in training programs to continuously improve product knowledge and service skills.</li><li>
May manage hardware capacity and performance and assess hardware needs.</li></ul><div><ul><li>
May perform other job duties as assigned.</li></ul></div><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
Minimum of 18 months of experience in a financial institution in a customer service, technical support, or software implementation role.</li><li>
Must have experience working in the fintech, banking or at a credit union.</li></ul><div><ul><li>
Ability to serve in an after-hours on-call rotation.</li></ul></div><p><b>
What would be nice for you to have:</b></p><ul><li>
Excellent written and verbal communication skills.</li><li>
Experience with or knowledge of technical and system applications.</li><li>
Excellent troubleshooting skills.</li><li>
Experience with or knowledge with various JHA products and services.</li><li>
Knowledge of Microsoft SQL Studio Manager and connecting to SQL Servers.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo;</i> It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div></div><p></p>

Technical Support Representative II- CRM Synapsys

<div><p>At Jack Henry, we&rsquo;re more than a technology company, we&rsquo;re a force for good in financial services. We&rsquo;re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we&rsquo;d love to meet you.</p><p>
We are seeking an Applications Analyst to join our Enterprise Payment Solutions organization. In this role, you will be responsible for working to complete installation and maintenance requests from our customers utilizing our SmartPay platform that provides a suite of products for electronic payment options to users.</p><p>
This position may be worked remotely within the United States, with the exception of California.</p><p>
The salary range for this position is $38,650- $50,000 and will be determined based on location and experience level.</p><p>
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.</p><div><b>
What you&rsquo;ll be responsible for:</b></div><ul><li>
Manage a high volume of tasks with precision and efficiency.</li><li>
Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.</li><li>
Execute repetitive tasks consistently and accurately.</li><li>
Maintain composure and effectiveness in a high-pressure, fast-paced environment.</li><li>
Maintain performance targets while ensuring daily volume and task completion meet established performance standards.</li><li>
Providing remote software installation services for the SmartPay platform and ensuring software applications are installed and fully functional.</li><li>
Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.</li><li>
May analyze payment transaction processing.</li><li>
Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalate if necessary, to the appropriate resource.</li><li>
May perform other job duties as assigned.</li></ul><div><b>
What you&rsquo;ll need to have:</b></div><ul><li>
Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.</li><li>
Must be able to work an on-call rotation with the ability to work an on call rotation 1 week every month.
</li><li>Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.</li><li>
Ability to navigate through different software platforms to process configuration updates to existing accounts, profiles and products.</li><li>
Embraces change to support business needs with a professional and positive attitude.</li><li>
Must be willing to work the hours of 8:00am - 5:00pmCST, with the ability to work an on-call rotation of 1 week each month, depending on business needs.</li></ul><div><b>
What would be nice for you to have:</b></div><ul><li>
Bachelor&rsquo;s degree.</li><li>
Understanding of the payments industry.</li></ul><p>
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We&rsquo;re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.</p><p><b>
Why Jack Henry?</b></p><p>
At Jack Henry, we live by the motto: &ldquo;<i>Do the right thing, do whatever it takes, and have fun.&rdquo;</i> It&rsquo;s more than a tagline, it&rsquo;s the foundation of our culture. We recognize that our associates are the key to our success, and we&rsquo;re deeply committed to their wellbeing. That&rsquo;s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.</p><p>
We&rsquo;re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.</p><p><b>
Culture of Commitment</b></p><p>
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It&rsquo;s this shared commitment that drives our success. We&rsquo;re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they&rsquo;re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.</p><p><b>
Equal Employment Opportunity</b></p><p>
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.</p><p>
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.</p><p><i>
Requests for full corporate job descriptions may be requested through the interview process at any time.</i></p></div>

Applications Analyst II: Enterprise Payment Solutions

Join Jack Henry & Associates and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.