Qureos Mentor

Jaidah Group

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 Responsibilities
 
 
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 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
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 Ensure high first call resolution by resolving queries effectively.
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 Follow structured complaint handling protocols to ensure a seamless resolution process.
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 Collaborate with internal teams to enhance customer journeys and service efficiency.
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 Maintain accurate CRM records in our system.
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 Support quality assurance compliance and policies.
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 Participate in quarterly training programs to develop CX skills and knowledge.
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 Qualifications
 
 
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 1-3 years' experience in a customer service sales or contact center role.
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 Previous experience in automotive, retail or hospitality industries is a plus.
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 Required Skills
 
 
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 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
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 Understanding of lead qualification and customer engagement techniques.
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 Knowledge of service booking management and retention techniques.
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 Familiarity with quality assurance standards and compliance protocols.
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 Basic understanding of automotive industry processes.
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 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
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 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
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 Strong negotiation and persuasion abilities to improve conversion rates.
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 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
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CUSTOMER EXPERIENCE AGENT

Join Jaidah Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Jaidah Group

ABOUT_COMPANY

CUSTOMER EXPERIENCE AGENT