Qureos Mentor

JCPenney

We are currently unable to provide a shopping experience for this country. Please check back later to continue shopping with us.

<div>Overview 
Sr. Specialist &ndash; Enterprise Fulfillment 
The Sr. Specialist, Enterprise Fulfillment drives key fulfillment initiatives that improve speed, cost efficiency, and customer experience. This high-impact role focuses on analyzing and optimizing programs critical to customer experience such as Ship-from-Store, Same-Day Pickup, and fulfillment sourcing logic, translating insights into actionable strategies in partnership with cross-functional teams. This role blends strategy, analytics, and continuous test and learn to drive measurable business outcomes.<div> 
What Success Looks like: 
<ul><li>Improved fulfillment speed and customer satisfaction</li><li>Increased efficiency in sourcing and inventory management</li><li>Data-driven recommendations that influence key business decisions</li></ul></div><div> 
Primary Responsibilities: 
<ul><li>Analyze pre-season, in-season, and post-season performance to identify risks and opportunities that improve sales</li></ul></div><div>
 and customer experience 
<ul><li>Translate data insights into actionable strategies that optimize fulfillment speed and cost efficiency</li><li>Execute system adjustments in partnership with global teams to support evolving business needs and improve</li></ul></div><div>
 operational efficiency 
<ul><li>Lead cross-functional alignment across merchandising, digital, supply chain, and technology teams to ensure</li></ul></div><div>
 successful execution of fulfillment initiatives 
<ul><li>Conduct deep-dive analyses using transactional and item-level data to inform decision-making</li><li>Monitor customer feedback and key operational KPIs to identify trends and drive continuous improvement in</li></ul></div><div>
 fulfillment performance 
<ul><li>Assess business impact of system and process changes to support effective change management</li><li>Partner with product, engineering, and design teams to launch new fulfillment capabilities</li></ul></div><div> 
Core Competencies &amp; Accomplishments: 
<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>4+ years of experience in retail, eCommerce, fulfillment, planning, or supply chain</li><li>Strong understanding of eCommerce KPIs, fulfillment strategies, and supporting technologies</li><li>Advanced analytical skills with the ability to interpret complex data sets and generate actionable insights</li><li>Proven ability to manage multiple priorities and navigate ambiguity in a fast-paced environment</li><li>Strong organizational and time-management skills</li><li>Excellent written and verbal communication skills</li><li>Ability to collaborate effectively with cross-functional and external teams</li><li>Proactive, curious mindset with strong problem-solving capabilities</li></ul></div> 
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.yourjcpbenefits.com. 
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company&rsquo;s product assortment meets customers&rsquo; everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop &ndash; from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. 
 
Pay Range 
 
USD $48,000.00 - USD $80,000.00 /Yr.</div>

Sr. Specialist – Enterprise Fulfillment

<div>General Description
 
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities:<ul>
<li>Customer Service &amp; Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
</li><li>Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
</li><li>Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.</li>
<li>Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.</li>
<li>Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,</li>
<li>Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.</li></ul>
Core Competencies: 
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization 
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. 
Pay Range 
 
USD $19.00/Hr -USD $23.75/Hr.</div>

Sales Floor Supervisor - Jacksonville Mall

Join JCPenney and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JCPenney

About Company

Sr. Specialist – Enterprise Fulfillment

Sales Floor Supervisor - Jacksonville Mall