Qureos Mentor

JCPenney

<div>Overview 
Job Title: Senior Analyst 
Location: JCPSI, Bangalore 
Job Department: Digital Operation 
Role Summary: 
The Senior Analyst drives data-led insights across six brands to enhance digital commerce performance. This role combines technical expertise, analytical problem-solving, and business acumen to identify trends, mitigate risks, and optimize category outcomes across multiple categories and brand experiences . Responsibilities include delivering actionable insights, tracking cross-brand KPIs, and influencing strategic decisions to improve sales, conversion, and customer experience at scale. 
Key Responsibilities:<ul><li>
Utilize Adobe Analytics, SQL, and Tableau to create insightful reports and dashboards.</li><li>
Leverage business and analytical expertise to proactively identify and solve problems&mdash;even those not yet recognized by stakeholders.</li><li>
Analyze web analytics, customer behavior, and related data to identify trends, generate actionable insights, and optimize digital merchandising strategies</li><li>
Play a critical role in delivering accurate, data-driven analysis to support decision-making across the organization.</li><li>
Track and evaluate KPIs, enhance customer journeys, and present findings that drive conversion rate optimization and sales growth.</li><li>
Use statistical rigor to solidify validity of findings and be able to explain those concepts to non-experts</li><li>
Collaborate with business, technology, and analytics teams to define data requirements and establish effective data collection processes.</li><li>
Partner with multiple brand teams to implement digital strategies across Catalyst Brand homepages, campaigns, and category pages.</li><li>
Drive automation initiatives for dashboards, competitive analysis, and industry trend reporting.</li><li>
Serve as a subject matter expert, mentor junior analysts, and support executive-level reviews.</li><li>
Ensure operational readiness during high-priority events, including providing weekend and off-hour support when needed.</li></ul>
Qualifications:<ul><li>
4&ndash;6 years&rsquo; experience in eCommerce or Retail Website Analysis/Campaign Management, preferably multi-brand</li><li>
Expertise in web analytics and reporting tools (Adobe Analytics, Google Analytics, Tableau, etc.).</li><li>
Ability to derive actionable insights from data and effectively guide decision-making</li><li>
Understanding of Digital and Ecommerce terminology</li><li>
Knowledge of statistical testing methodologies</li><li>
Strong communication, problem-solving, and ability to influence stakeholders.</li><li>
Proven ability to work independently in fast-paced, matrixed environments.</li><li>
Track record of process automation and strategic insights.</li></ul>
 
Pay Range 
 
INR ₹0.00 - INR ₹0.00 /Yr.</div>

Senior Analyst

<div>General Description
 
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities:<ul>
<li>Customer Service &amp; Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
</li><li>Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
</li><li>Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.</li>
<li>Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.</li>
<li>Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,</li>
<li>Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.</li></ul>
Core Competencies: 
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization 
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. 
Pay Range 
 
USD $20.00/Hr -USD $25.00/Hr.</div>

Sales Floor Supervisor - Valley West Mall

<div>Overview
Our Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers.
<h2 class="jobSectionHeader">Who You Are:</h2><ul>
<li>Engaging personality who provides great service.</li>
<li>Excited to meet new people.</li>
<li>Thoughtful with a desire to make others feel good about themselves and their individual style.</li></ul>
<h2 class="jobSectionHeader">Responsibilities</h2>
As a Sales Associate you will:<ul>
<li>Engage and connect with customers to create an amazing shopping experience.</li>
<li>Achieve and exceed sales goals by executing our selling strategy.</li>
<li>Share product knowledge with customers to maximize sales.</li>
<li>Engage with customers to build relationships and brand loyalty by using company tools.</li>
<li>Show understanding of customer's personal style when offering fashion advice.</li>
<li>Inspire customers with your product knowledge to cater to their needs.</li>
<li>Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store.</li>
<li>Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc.</li>
<li>Remain positive and professional, working together with the team to make a great environment for our customers and each other.</li>
<li>Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.</li></ul>
<h2 class="jobSectionHeader">Qualifications</h2><ul>
<li>Flexible availability to meet the needs of the business (including evenings and weekends).</li></ul>
<h2 class="jobSectionHeader">Other Requirements</h2><ul>
<li>Bend, lift, open and move product and fixtures up to 50 lbs., as needed.</li></ul>
<h1 class="jobSectionHeader">** REASONABLE ACCOMMODATION</h1>
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA). 
Pay Range 
 
USD $12.00/Hr -USD $15.00/Hr.</div>

Sales Associate (Full-time/Part-time) - Mill Creek Mall

<div>Overview
Our Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is to share your love of fashion and do whatever it takes to create an amazing shopping experience for our customers.
<h2 class="jobSectionHeader">Who You Are:</h2><ul>
<li>Engaging personality who provides great service.</li>
<li>Excited to meet new people.</li>
<li>Thoughtful with a desire to make others feel good about themselves and their individual style.</li></ul>
<h2 class="jobSectionHeader">Responsibilities</h2>
As a Sales Associate you will:<ul>
<li>Engage and connect with customers to create an amazing shopping experience.</li>
<li>Achieve and exceed sales goals by executing our selling strategy.</li>
<li>Share product knowledge with customers to maximize sales.</li>
<li>Engage with customers to build relationships and brand loyalty by using company tools.</li>
<li>Show understanding of customer's personal style when offering fashion advice.</li>
<li>Inspire customers with your product knowledge to cater to their needs.</li>
<li>Assist with daily opening and closing tasks to maintain a clean, neat, and tidy store.</li>
<li>Complete assigned job responsibilities such as floor sets, filling the floor, ringing up customers, etc.</li>
<li>Remain positive and professional, working together with the team to make a great environment for our customers and each other.</li>
<li>Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.</li></ul>
<h2 class="jobSectionHeader">Qualifications</h2><ul>
<li>Flexible availability to meet the needs of the business (including evenings and weekends).</li></ul>
<h2 class="jobSectionHeader">Other Requirements</h2><ul>
<li>Bend, lift, open and move product and fixtures up to 50 lbs., as needed.</li></ul>
<h1 class="jobSectionHeader">** REASONABLE ACCOMMODATION</h1>
The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA). 
Pay Range 
 
USD $14.00/Hr -USD $17.50/Hr.</div>

Sales Associate (Full-time/Part-time) - Boynton Beach Mall

Overview Join our dynamic team as a Fine Jewelry Lead, where your passion for exquisite craftsmanship and exceptional customer service will shine. In this pivotal role, you will oversee the daily operations of our fine jewelry department, ensuring an elevated shopping experience for our clients while managing inventory, merchandising, and team leadership. Your expertise will drive sales growth, foster a welcoming environment, and uphold the highest standards of product knowledge and store presentation. This is an exciting opportunity to lead with energy, enthusiasm, and a keen eye for detail in a vibrant retail setting.Responsibilities<ul><li>Lead and motivate the fine jewelry team to achieve sales targets through effective coaching, training, and development.</li><li>Manage inventory control, including purchasing, stock replenishment, and merchandising to maximize visual appeal and product availability.</li><li>Oversee all aspects of store operations such as cash handling, POS transactions, and cashiering to ensure accuracy and efficiency.</li><li>Conduct employee orientation sessions, interviews, and ongoing training to build a knowledgeable and customer-focused team.</li><li>Implement sales strategies by leveraging retail math skills, pricing techniques, and marketing initiatives to enhance store performance.</li><li>Maintain excellent customer service standards by addressing client inquiries with professionalism and personalized attention.</li><li>Supervise shift management duties including scheduling, supervising staff performance, and ensuring compliance with company policies.</li><li>Utilize strong communication skills to coordinate with vendors, manage purchasing processes, and oversee jewelry repairs or special orders.</li><li>Uphold organizational standards by managing payroll records, bookkeeping tasks, and administrative responsibilities efficiently.</li><li>Foster a positive work environment through leadership in employee orientation, team management, and conflict resolution.</li></ul>Skills<ul><li>Proven experience in retail management or supervisory roles within jewelry or luxury retail environments.</li><li>Strong negotiation skills combined with excellent communication abilities to engage clients and negotiate sales effectively.</li><li>Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively.</li><li>Extensive knowledge of inventory management systems (POS), merchandising techniques, pricing strategies, and retail math.</li><li>Demonstrated leadership in recruiting, training &amp; development, employee orientation, and supervising teams.</li><li>Skilled in cash handling procedures, payroll processing, bookkeeping practices, and store administrative tasks.</li><li>Exceptional organizational skills with the ability to manage multiple priorities such as stock control, marketing initiatives, and customer service standards.</li><li>Experience in marketing strategies specific to jewelry retail including visual merchandising and promotional campaigns.</li><li>Strong interpersonal skills for customer service excellence and building lasting client relationships.</li><li>Ability to adapt quickly in a fast-paced environment while maintaining attention to detail in all aspects of store operations. Embark on a rewarding career where your expertise will elevate our fine jewelry department&rsquo;s success! We are committed to supporting your growth through comprehensive training programs and leadership development opportunities&mdash;helping you shine as part of our vibrant retail family!</li></ul>Job Types: Full-time, Part-timePay: From $15.00 per hourWork Location: In person

Fine jewelry lead

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.Primary Responsibilities:<ul><li>Customer Service &amp; Sales &ndash; Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.</li><li>Checkout Standards &ndash; Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.</li><li>General Operations &ndash; Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes</li><li>Performance Standards &ndash; Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company&rsquo;s iCAP program, product and service sales, customer service, profit, productivity, and attendance.</li></ul>Core Competencies &amp; Accomplishments: To achieve success at JCPenney, a Cashier will possess the following:<ul><li>Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.</li><li>Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes</li><li>Proactively find ways to improve the customer experience; show the confidence and courage to do what&rsquo;s right; take action with energy and urgency</li><li>Results &ndash; Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude</li><li>Ownership &ndash; Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes</li><li>Intensity &ndash; Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency</li></ul>About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It&rsquo;s a place that&rsquo;s meant for you.If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.Job Title: Cashier - Florence Mall Location: Florence, KY, United States - Florence Mall 6000 Florence Mall Job ID: 1096457J.C. Penney Company Inc. Plano, TexasJob Type: Part-timeSalary: From $12.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Shift:<ul><li>Day shift</li><li>Night shift</li></ul>Weekly day range:<ul><li>Monday to Friday</li><li>Weekend availability</li></ul>Work Location: In personJob Type: Part-timePay: From $13.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In person

Evening Cashier/Customer Service

<div>Overview:

Job Title: Change Manager - Business Analyst 2 
J.C. Penney Company, Inc. 
Bangalore, India 
About Catalyst Brands: 
Catalyst Brands is a leading U.S. retail company formed through the merger of JCPenney and SPARC Group. We bring together iconic names such as A&eacute;ropostale, Brooks Brothers, Eddie Bauer, Lucky Brand, Nautica, and JCPenney under one powerful platform. With nearly 1,800 stores, a strong e-commerce presence, and a customer base of over 60 million, we are redefining modern retail through scale, innovation, and heritage. Backed by industry 
leaders, Catalyst Brands offers a dynamic environment where talent can thrive and help shape the future of fashion and retail. 
Role Overview: 
The Change Manager Business Analyst role will use ITIL methodologies to review, analyze, evaluate, and participate in all Change processes necessary to achieve required goals. Core ITSM processes are matured and designed specifically to support our environment. The qualified candidate will be asked to maintain existing practices while using their education and experience to enhance processes as opportunities exist. This individual will establish themselves as a strong team member that can quickly adapt to their surroundings, adhere to our highly collaborative team dynamics, and follow/grow the existing process. 
Role Specific Responsibilities:<ul><li>
Maintain and enforce the existing Change Management processes and procedures based on industry best practices</li><li>
Continued Service Improvement - Identify process improvements and execute improvement action plans</li><li>
Host CAB activities as chair lead including auxiliary CAB events (Technical and Security CABs)</li><li>
Review change requests to ensure compliance, prioritization, and scheduling</li><li>
Provide guidance on the Change Management process to all key stakeholders and assist in their training and knowledge development</li><li>
Participate in annual compliance audits</li><li>
Provide metrics and KPI reports related to change status, scheduling, and success</li><li>
Partner with offshore counterparts to ensure processes and procedures are followed globally</li><li>
Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.</li><li>
Participate in the Major Incident (Crisis) Management on call rotation</li></ul>
Skills &amp; Experiences:<ul><li>
Strong team collaboration &ndash; both local and offshore</li><li>
5+ recent years of demonstrable experience with Change Management ITIL processes, preferably within retail industry</li><li>
Well-rounded experience with ITIL methodologies at various levels of maturity</li><li>
Clear understanding of ITIL&rsquo;s best practice for Change Management as well as other core area (Incident, Problem, Knowledge, Request)</li><li>
Excellent verbal and written communication skills with the ability to transfer information easily to team members, stakeholders, and senior leadership</li><li>
Working knowledge of the Remedy ITSM Platform or other similar ITSM tool</li><li>
Broad understanding of IT concepts, development practices, and architectures</li><li>
ITIL Foundation Certificate or higher</li><li>
CI/CD, DevOps, Agile experience a plus</li></ul>
Pay Range: INR ₹0.00 - INR ₹0.00 /Yr.</div>

Analyst 2

Join JCPenney and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.