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JetBlue

JetBlue — New York's Hometown Airline — was born at JFK in 1999 with the mission of bringing humanity back to air travel. It is now a leading carrier in NYC, Boston, Fort Lauderdale, Orlando, and San Juan, serving over 40 million customers annually. JetBlue offers low fares and award-winning service to more than 100 destinations across the Atlantic.

<p></p><div><div><b>Position Title: Manager Airports Duty JFK</b></div><div></div><div><b><br>
Position Summary:</b></div><div>
The Manager is responsible for all facets of day-to-day operational tasks. The Manager also ensures quality, efficiency and consistency in the execution and implementation of operational policies and standards. The manager is responsible for operational targets and goals and serves as the primary point of contact for ground operations, ticket counter, and/or gate and oversees the supervisors and Crewmembers in these areas.</div><div><b><br>
</b></div><div><b>Essential Responsibilities:</b></div><ul><li>
Ensure that quality of customer service is in-line with the high expectations Customers have for JetBlue</li><li>
Manage the daily operations of a shift, including payroll issues, safety, staffing and scheduling</li><li>
Manage the operational performance by overseeing the daily flight operation to meet or exceed the established performance goals</li><li>
Monitor TSA inline screening of baggage and ensures timely processing of baggage</li><li>
Resolve Crewmember and Customer issues</li><li>
Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers</li><li>
Manages all Business Partner relationships and monitors performance and compliance.</li><li>
Other duties as assigned
</li><li>Is accountable to senior management for ensuring the safety and security of ground handling operations</li><li>
Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement</li><li>
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards</li><li>
All other duties as assigned</li></ul><div><b><br>
</b></div><div><b>Minimum Experience and Qualifications:</b></div><ul><li>
High School Diploma or General Education Development (GED) Diploma
</li><li>Five (5) years of related experience</li><li>
Three (3) years prior Part 121 airline experience</li><li>
Able to travel and/or work flexible hours/shifts, including holidays and weekends
</li><li>Must be able to read, write, and speak English
</li><li>Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
</li><li>Proficient knowledge in Microsoft Services and Company required software and application Strong verbal and written communication skills</li><li>
Strong Customer Service Skills</li><li>
Ability to work independently with a sense of urgency and attention to detail</li><li>
Depending on location, may need to acquire and maintain a United States Customs Clearance</li><li>
Must possess and maintain a valid Driver&rsquo;s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards.</li><li>
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li><li>
Available for overnight travel (20%)</li><li>
Must pass a pre-employment drug test</li><li>
Legally eligible Must be legally eligible to work in the country in which the position is located</li><li>
Authorization to work in the US is required. This position is not eligible for visa sponsorship</li></ul><div></div><div><b><br>
Preferred Experience and Qualifications:</b></div><ul><li>
Bachelor&rsquo;s degree
</li><li>Two (2) years of prior operational experience</li></ul><div></div><div><b><br>
Crewmember Expectations:
</b></div><ul><li>Regular attendance and punctuality
</li><li>Potential need to work flexible hours and be available to respond on short-notice</li><li>
Able to maintain a professional appearance</li><li>
Be willing to travel as needed for training and company sponsored meetings.</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft</li><li>
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun</li><li>
Must fulfill safety accountabilities as prescribed by JetBlue&rsquo;s Safety Management System</li><li>
Promote JetBlue&rsquo;s #1 value of safety as a Safety Ambassador, supporting JetBlue&rsquo;s Safety Management System (SMS) components, Safety Policy and behavioral standards</li></ul><ul><li>
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue&rsquo;s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))</li><li>
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls</li><li>
Uphold JetBlue&rsquo;s safety performance metric goals and understand how they relate to their duties and responsibilities</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div><div><b><br>
Equipment:
</b></div><ul><li>Computer and other office equipment</li><li>
Tug, push back tractor, forklift, deicing vehicle and other ground service equipment</li></ul><div></div><div><b><br>
Work Environment:</b>
</div><ul><li>Airport environment</li><li>
Subject to weather and elevated noise levels within airports
</li><li>Ability to stand for an extended period of time</li><li>
High noise area (jet engines)</li><li>
Shift work and irregular hours due to irregular operations</li></ul><div></div><div><b><br>
Physical Effort:
</b></div><ul><li>Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.</li></ul><div><b><br>
</b></div><div><b>Compensation:</b></div><ul><li>
The base pay range for this position is between $81,000.00 and $136,200.00 per year.. Base pay is one component of JetBlue&rsquo;s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li></ul></div>

Manager Airport Duty

<div><div><b>Position Summary</b></div><div>
The Administrator, People Experience reports to the Senior Head of People and supports administrative and office functions within Paisly. In addition to optimizing the operational efficiency of our Executive Leadership Team (ELT) through calendar management, logistical coordination and high-level administrative oversight, this role also supports foundational Human Resources (HR) functions with the opportunity to take on increased HR responsibilities over time. This position is designed for a candidate seeking to grow within the HR field through organic development, providing exposure to core HR processes while contributing to broader people-related initiatives and business operations. Beyond executive and HR support, this role is the primary architect of the &quot;Paisly Experience,&quot; responsible for planning and executing a year-round calendar of engagement activities that foster a sense of community and fun for all crewmembers.</div><div></div><div><br>
The preferred candidate is self-motivated, highly organized and detail-oriented, with a strong desire to support others and meet evolving demands. They are comfortable working under pressure, managing time constraints and adapting to changing priorities. Strong communication skills, discretion and the ability to build relationships across all levels of the organization are essential for success in this role. If you have the talent and passion to help us elevate our mission of Connecting People &amp; Creating Memories, you will find a home here creating an unforgettable environment for our team.</div><div></div><div><b><br>
Essential Responsibilities</b></div><ul><li>
Maintain complex calendars and daily schedules of ELT while handling sensitive internal/external communications, meeting logistics and confidential administrative requirements to ensure operational efficacy.</li><li>
Own the end-to-end design and execution of Paisly&rsquo;s year-round crewmember engagement calendar, culture events and recognition initiatives to drive morale, connectivity and organizational support.</li><li>
Oversee the physical environment and general presentation of the Fort Lauderdale Inspiration Center (FLIC); manage space utilization, procurement of office supplies and event set-ups.</li><li>
Administer the People team budget by tracking expenditures and reconciling invoices.</li><li>
Manage executive travel arrangements and process expense reports for leadership and various senior leaders.</li><li>
HR responsibilities may include candidate scheduling and communication, pre-screening applicants and processing candidates within the Applicant Tracking System (ATS).</li><li>
Facilitate the crewmember lifecycle by supporting Paisly-specific onboarding and assisting with the administration of broader HR initiatives.</li><li>
Participate in cross-functional projects and execute other complex administrative duties as assigned to support the evolution of the Paisly brand.</li><li>
Other complex projects and duties as assigned.</li></ul><div></div><div><b><br>
Minimum Experience and Qualifications</b></div><ul><li>
High School Diploma or General Education Development (GED) Diploma.</li><li>
Two (2) years&rsquo; experience in an administrative role supporting executive leadership or facilitating people focused programs.</li><li>
One (1) year of experience in a HR role.</li><li>
Demonstrated experience in event planning or employee engagement programs.</li><li>
Proficient in Microsoft Office products including Outlook, Word, Excel, SharePoint, and PowerPoint, as well as Google Workspace tools such as Gmail, Docs, Sheets, Slides, and Drive.</li><li>
Experience working under executive leader and using correct interpersonal skills to keep them on track, managing multiple priorities.</li><li>
Experience organizing/coordinating projects while providing exceptional customer service.
</li><li>Ability to handle confidential information with professionalism and diplomacy.
</li><li>Must be comfortable in a demanding, fast paced environment.</li><li>
Attention to detail.</li><li>
Available for occasional overnight travel (up to 10%)</li><li>
Currently in possession of valid travel documents with the ability to travel in and out of the United States.</li><li>
Able to work flexible hours and be available for an emergency response on short notice.</li><li>
Must pass a ten (10) year background check.</li><li>
Must be legally eligible to work in the country in which the position is located.</li><li>
Authorization to work in the US is required. This position is not eligible for visa sponsorship.</li></ul><div></div><div><b><br>
Preferred Experience and Qualifications</b></div><ul><li>
Two (2) years&rsquo; prior exposure to HR operations with a basic understanding of HR practices and/or crewmember lifecycle support.</li><li>
Three (3) years&rsquo; experience in an administrative position.</li><li>
Proven ability to learn new systems quickly.</li><li>
Experience working with multiple schedules and coordinating meetings in Outlook.</li><li>
Demonstrates time and organizational management skills when dealing with constant time sensitive requests.</li></ul><div></div><div><b><br>
Crewmember Expectations</b></div><ul><li>
Regular attendance and punctuality.</li><li>
Potential need to work flexible hours and be available to respond on short-notice.</li><li>
Able to maintain a professional appearance.</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div><div><b><br>
Equipment</b></div><ul><li>
Computer and other office equipment.</li></ul><div></div><div><b><br>
Work Environment</b></div><ul><li>
Traditional office environment.</li><li>
This role is designated as in-office and is not eligible for remote or hybrid work arrangements.</li></ul><div></div><div><b><br>
Physical Effort</b></div><ul><li>
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)</li></ul></div>

Administrator, People Experience (Paisly)

<p></p><div><p><b>Position Title: Airport Operations Crew (BUF)</b></p><p></p><p><b><br>
Position Summary:
</b></p><p>The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers&rsquo; personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.</p><p></p><p><b><br>
Essential Functions:</b></p><ul><li><p>
Verify customers&rsquo; personal identification
</p></li><li><p>Tag, lift, and handle customer luggage</p></li><li><p>
Announce flight arrivals, departures, and pre-boarding information via the public address system</p></li><li><p>
Communicate with our customers to keep them constantly informed</p></li><li><p>
Offer ancillary products to our customers such as &ldquo;even more speed&rdquo; and &ldquo;even more space&rdquo;</p></li><li><p>
Coordinate various duties with coworkers and other departments to ensure proper handling of customers
</p></li><li><p>Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor</p></li><li><p>
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.</p></li><li><p>
Assist customers with special needs, e.g. customers who need assistance in boarding
</p></li><li><p>Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)</p></li><li><p>
Other duties as assigned</p></li></ul><p><br>
</p><p><b>Minimum Experience and Qualifications:</b></p><ul><li><p>
High School Diploma or General Education Development (GED) Diploma</p></li><li><p>
At least eighteen (18) years old</p></li><li><p>
One (1) year of customer service or sales experience
</p></li><li><p>Strong interpersonal and listening skills
</p></li><li><p>Complete fluency in written and spoken English</p></li><li><p>
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring</p></li><li><p>
Must be able to adhere to JetBlue Uniform Policy Manual Standards</p></li><li><p>
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</p></li><li><p>
Experience using a mouse, computer, keyboard and basic word processing, email and office applications</p></li><li><p>
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements</p></li><li><p>
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</p></li><li><p>
Experience performing under pressure and within fixed time constraints</p></li><li><p>
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways&rsquo; insurance standards</p></li><li><p>
Depending on location, may need to acquire and maintain a United States Customs Clearance</p></li><li><p>
Available for occasional overnight travel (10%)</p></li><li><p>
Able to make occasional trips to other locations for training or temporary assignment</p></li><li><p>
Must pass a pre-employment drug test</p></li><li><p>
Must be legally eligible to work in the country in which the position is located</p></li><li><p>
Authorization to work in the US is required, this position is not eligible for visa sponsorship</p></li><li><p>
For internal candidates, good standing in attendance performance and safety</p></li></ul><p></p><p><b><br>
Preferred Experience and Qualifications:</b></p><ul><li><p>
Two (2) years of customer service, volunteer experience or sales experience
</p></li><li><p>Knowledge of customer service principles and practices strongly
</p></li><li><p>Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)</p></li><li><p>
Previous airline experience
</p></li><li><p>Bilingual skills</p></li></ul><p></p><p><b><br>
Crewmember Expectations:</b></p><ul><li><p>
Regular attendance and punctuality</p></li><li><p>
Ability to work flexible hours including holidays/ weekends/ and overnight shifts</p></li><li><p>
Able to maintain a professional appearance</p></li><li><p>
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft</p></li><li><p>
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun</p></li><li><p>
Promote JetBlue&rsquo;s #1 value of safety as a Safety Ambassador, supporting JetBlue&rsquo;s Safety Management System (SMS) components, Safety Policy and behavioral standards</p></li><li><p>
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue&rsquo;s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
</p></li><li><p>Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
</p></li><li><p>Uphold JetBlue&rsquo;s safety performance metric goals and understand how they relate to their duties and responsibilities
</p></li><li><p>The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</p></li></ul><p></p><p><b><br>
Equipment:</b></p><ul><li><p>
Computer and other office equipment</p></li><li><p>
Public Address System</p></li><li><p>
Jet bridge and/or air stairs (customer enplaning/deplaning equipment)</p></li><li><p>
Handheld radios</p></li><li><p>
Free-standing computer kiosks used to identify and process customer reservations</p></li><li><p>
Light Emitting Diode (LED) screens and signs</p></li></ul><p></p><p><b><br>
Work Environment:</b></p><ul><li><p>
Airport environment</p></li><li><p>
Subject to weather and elevated noise levels within airports</p></li><li><p>
Ability to stand for an extended period of time</p></li><li><p>
Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days</p></li></ul><p></p><p><b><br>
Physical Effort:</b></p><ul><li><p>
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.</p></li></ul><p></p><p><b><br>
Compensation:</b></p><ul><li><p>
The base pay for this role starts at $18.15 per hour. Base pay is one component of JetBlue&rsquo;s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</p></li></ul></div>

Airport Operations Crew

Join JetBlue and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JetBlue

About Company

Manager Airport Duty

Administrator, People Experience (Paisly)

Airport Operations Crew