Qureos Mentor

JoVE

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 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As a Customer Success Specialist, you will work with leading universities and research institutions across Egypt to help professors use JoVE video resources to improve teaching, and support student success. You&rsquo;ll play a key role in bridging science and education by ensuring our users get the most value from their JoVE subscription.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Develop relationships with key decision makers (Head of Departments, Dean of Faculties, Librarians, etc.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 demo meetings, emails).
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 Customer-facing role focused on engaging with Professors to integrate JoVE resources into their curriculum and increase usage at existing customer institutions.
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 Delivering product awareness within new and ongoing customer Universities and Research Institutes.
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 Product presentations delivery and webinars organization at (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits.
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 Provide customer feedback to sales, product, and marketing teams.
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 Maintain positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention.
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 Requirements:
 
 
 
 
 
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 A master's degree or PhD in Life Science disciplines.
 
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 1-3 years of experience in customer facing roles is preferred.
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 Fluent communication skills in Arabic &amp; English.
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 Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
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 Strong interpersonal skills with a passion for remote relationship-building.
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 Possess excellent listening skills and attention to detail.
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 Experience in networking using cold calling is preferred.
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 Please share your resume in English.
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
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 You can expect compensation package competitively placed within the local market.
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 You will make a direct impact in accelerating science research and in improving student learning in science education.
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 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
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 Our strong promotion from within culture draws a clear path to advance your career with us.
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 </ul>
 
 
</div>

Customer Success Specialist, Life Sciences

<div>
 
 JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 We are seeking a detail-oriented Quality Control (QC) Manager to oversee the end-to-end review of our animated educational video collections across disciplines such as business, mathematics, physical sciences, and life sciences. As QC Manager, you will manage the quality review of video collections and will coordinate closely with the content development and production teams to ensure accuracy, clarity, and on-time delivery. You will also hire, guide, and manage freelance subject matter expert (SME) reviewers to maintain the highest standards of quality and academic rigor.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
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 Review animated educational concept videos for academic accuracy, conceptual clarity, animation&ndash;script alignment, and pedagogical value.
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 Understand and comment meaningfully on a variety of 2D visual representations, such as animated characters, abstract icons, graphs, and metaphoric visuals.
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 Ensure all videos meet JoVE&rsquo;s standards for scientific/academic quality, accessibility, and instructional coherence.
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 Collaborate with both the content and production teams to resolve feedback and maintain quality through iterations.
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 Track progress across multiple active video collections simultaneously in the Google ecosystem (Google Sheets and Docs), managing timelines, assignments, review status, and QC progress.
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 Lead the recruitment, onboarding, and performance management of freelance SME reviewers, ensuring consistent standards and turnaround times.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
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 A Master&rsquo;s or Ph.D in STEM, business, or education.
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 3&ndash;6 years of experience in academic content QC or educational video production.
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 Proven ability to manage multiple short-term projects in parallel using Excel or other tracking tools.
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 Exceptional attention to detail, with the ability to spot both content errors and production glitches.
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 Excellent communication skills&mdash;must be able to give constructive feedback clearly.
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 Strong working knowledge of Google Workspace (Docs, Sheets, Drive, etc.)
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 Familiarity with 2D animation formats and ability to give feedback on visual storytelling and pacing.
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 Experience working with cross-functional creative teams, managing timelines and content revisions.
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 Ability to work independently in a fast paced environment.
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 </ul>
 
 
 
 
 
 
 
 
 Why Join JoVE?
 
 
 
 
 
 <ul>
 <li>
 When working with JoVE, you can expect salary and benefit package competitively placed within the local market.
 </li>
 <li>
 You will make a direct impact in accelerating science research and in improving student learning in science education.
 </li>
 <li>
 Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
 </li>
 <li>
 Our strong promotion from within culture draws a clear path to advance your career with us.
 </li>
 </ul>
 
 
</div>

Content Quality Manager

Join JoVE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JoVE

ABOUT_COMPANY

Customer Success Specialist, Life Sciences

Content Quality Manager