Qureos Mentor

Job Portal - dinCloud Pakistan

<div>About the Role
We are seeking an experienced Azure Cloud Engineer to design, implement, migrate and manage scalable, secure, and high-performing cloud solutions on Microsoft Azure. The ideal candidate will have deep expertise in cloud architecture, infrastructure as code (IaC), networking, security, DevOps, and modern application hosting patterns. You will serve as a technical leader, guiding both internal teams and clients through their cloud transformation journey.
What You Will Do
Design and Implement Azure Cloud Solutions<ul>
<li>Develop end-to-end Azure solutions that meet business, performance, and security objectives.</li>
<li>Align architectural designs with enterprise standards and operational requirements.</li>
<li>Ensure scalability, availability, and reliability across deployed cloud services.</li></ul>
Architect Cloud-Native and Hybrid Applications<ul>
<li>Design and deploy applications using Azure PaaS, IaaS, and SaaS offerings.</li>
<li>Integrate on-premises and cloud systems to support hybrid environments.</li>
<li>Apply modern application architecture principles, including microservices and containers.</li></ul>
Ensure Security, Compliance, and Governance<ul>
<li>Implement Azure Policy, RBAC, and identity management using Azure AD or Entra ID.</li>
<li>Enforce compliance frameworks and data protection standards.</li>
<li>Apply zero-trust principles and proactive threat mitigation strategies.</li></ul>
Evaluate and Integrate Third-Party Tools<ul>
<li>Assess and select compatible third-party services to enhance Azure capabilities.</li>
<li>Integrate managed services and marketplace solutions into Azure ecosystems.</li>
<li>Ensure compatibility, scalability, and security of integrated solutions.</li></ul>
Lead Cloud Migration Projects<ul>
<li>Plan and execute cloud migration strategies from assessment to implementation.</li>
<li>Manage migration timelines, risk assessments, and resource coordination.</li>
<li>Ensure minimal disruption to operations during migration activities.</li></ul>
Stay Current with Azure Innovations<ul>
<li>Continuously research and adopt emerging Azure technologies and tools.</li>
<li>Align architectural decisions with the latest Microsoft and industry best practices.</li>
<li>Participate in Azure community discussions, certifications, and events to maintain expertise.</li></ul>
What Qualifies You
Education and Experience<ul>
<li>Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li>
<li>5+ years of experience in IT infrastructure and cloud engineering, with a focus on Microsoft ecosystems.</li>
<li>Proven experience designing and managing solutions in Azure</li>
<li>Expertise in VMware (vSphere, NSX) and Citrix (XenApp, XenDesktop).</li>
<li>Experience with AWS</li></ul>
Certifications (Preferred but Not Required)<ul>
<li>Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate</li>
<li>VMware Certified Professional (VCP)</li>
<li>Citrix Certified Expert (CCE-V)</li></ul>
Technical Skills
Cloud Architecture &amp; Design<ul>
<li>Azure Resource Manager (ARM), Azure Blueprints, and Landing Zones</li>
<li>Well-Architected Framework principles</li>
<li>Hybrid cloud and multi-cloud design patterns</li></ul>
Infrastructure &amp; Networking<ul>
<li>Virtual Networks (VNet), Subnets, NSGs, VPN Gateway, ExpressRoute, Azure Firewall</li>
<li>Load balancing, Application Gateway, Front Door, and CDN</li>
<li>DNS, IP management, and routing principles</li></ul>
Compute &amp; Storage<ul>
<li>Virtual Machines, VM Scale Sets, Azure Kubernetes Service (AKS)</li>
<li>App Services, Functions, and Logic Apps</li>
<li>Azure Storage (Blob, Files, Disks), Azure SQL, Cosmos DB</li></ul>
Security &amp; Compliance<ul>
<li>Azure Active Directory (Entra ID), Conditional Access, MFA, Managed Identities</li>
<li>Key Vault, Defender for Cloud, Security Center, Sentinel</li>
<li>Zero Trust principles, encryption, and network segmentation</li></ul>
Automation &amp; DevOps<ul>
<li>Infrastructure as Code (IaC) using Terraform, Bicep, or ARM Templates</li>
<li>CI/CD with Azure DevOps or GitHub Actions</li>
<li>Scripting with PowerShell and Python</li></ul>
Monitoring &amp; Operations<ul>
<li>Azure Monitor, Log Analytics, Application Insights</li>
<li>Backup, Site Recovery, and Disaster Recovery planning</li>
<li>Cost management and FinOps principles</li></ul>
Application &amp; Integration<ul>
<li>API Management, Service Bus, Event Grid, Event Hub</li>
<li>Containerization (Docker, Kubernetes, AKS)</li>
<li>Serverless computing and microservices architecture</li></ul>
Soft Skills<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication and presentation abilities</li><li>
Ability to collaborate with cross-functional teams and stakeholders</li><li>
Leadership and mentoring capabilities</li><li>
Strategic thinking and decision-making skills</li></ul></div>

Sr. Azure Cloud Engineer

<div><h2 class="jobSectionHeader">About the Role
</h2>As a Service Desk Specialist, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a white glove customer experience.
<h2 class="jobSectionHeader">What You Will Do
</h2><ul><li>Provide customer end user technical support via phone, email, chat, and self-service portals</li><li>
Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications</li><li>
Assist end users with password resets, account unlocks, and access requests</li><li>
Provide remote assistance when applicable</li><li>
Troubleshoot network connectivity issues (e.g., internet access, VPN connections)</li><li>
Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Adhere to service level agreements (SLAs) and meet performance targets</li><li>
Utilize the internal knowledge base to resolve common issues and improve efficiency</li><li>
Drive customer satisfaction through proactive communication and first call resolution</li><li>
Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude</li><li>
Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps</li></ul><h2 class="jobSectionHeader">
What Qualifies You
</h2><ul><li>2+ years of service desk experience in an MSP environment
</li><li>Excellent verbal and written communication skills</li><li>
Strong interpersonal skills</li><li>
Excellent problem-solving and analytical skills</li><li>
Customer-centric approach with a focus on service excellence</li><li>
Ability to work effectively under pressure and manage multiple priorities</li><li>
Continuous improvement mindset
</li><li>Incident and request management experience
</li><li>Must be a team player and collaborative.</li><li>
Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
</li><li>Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
</li><li>Technical Certifications: CompTIA, A+, MSCE are a plus
</li><li>Experience using ServiceNow ticketing system is preferred</li><li>
Experience using remote assistance tools
</li><li>Excellent time management skills</li><li>
A bachelors degree or equivalent in Computer Science, Information Systems, or related field
</li><li>Strong technical background</li><li>
Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment</li></ul>
XTIUM is an equal opportunity employer.</div>

Service Desk Engineer

Join Job Portal - dinCloud Pakistan and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Job Portal - dinCloud Pakistan

About Company

Sr. Azure Cloud Engineer

Service Desk Engineer