Qureos Mentor

Job Portal - dinCloud Pakistan

<div>About the Role
Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution. 
 
What You Will Do
Essential Job Functions:
<ul><li>Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li><li>
Excellent time management &amp; organizational skills</li><li>
A friendly, positive, and customer-driven attitude</li></ul></div>

Service Support Engineer

<div>About the Role
The Network Engineer is a technical role that is responsible for the implementation, support, maintenance, and optimization of our customers network infrastructure in vendor neutral environments. The Network Engineer also provides Tier 2 escalation support for our Associate Network Engineer and Network Operations Center (NOC)team for customer network issues and outages. The Network Engineer works to resolve customer issues directly or in partnership with vendors, channels, and Field Services team. This role utilizes documented customer procedures, ITIL best practices, technical skillsets, and soft skills in order to provide an excellent customer experience through network issue resolution as well as network configuration activities. 
 
What You Will Do
<ul><li>Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.</li><li>
Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.</li><li>
Complete service requests, network implementations, migrations, and other change management engineering activities.</li><li>
Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.</li><li>
Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.</li><li>
Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.</li><li>
Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.</li><li>
Act as a technical mentor to NOC, Associate Network Engineers and peers.</li><li>
Provide on-call support for Tier 2 technical issues.</li></ul>
What Qualifies You<ul><li>
Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.</li><li>
Highly organized with the ability to execute on multiple technical tasks simultaneously.</li><li>
5-plus years experience working in a technical environment as a Network Engineer.</li><li>
Demonstrated aptitude as a network engineer in a Managed Services or hosted environment.
</li><li>Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
</li><li>Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.</li><li>
Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.</li><li>
Ability to educate, train, and mentor others on Network technologies.</li><li>
Possess strong written, verbal, and presentation communication skills.
</li><li>Ability to follow, document, and author standard processes and procedures.</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
</li><li>Ability to work assigned shift and on call rotation.
</li><li>Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.</li></ul></div>

Sr. Network Engineer (Tier 2)

<div>About the Role
The Senior Python Developer is a technical role responsible for the design, development, and optimization of scalable applications and APIs using Python 3.x, Django, and Django Rest Framework (DRF). The engineer ensures high performance, security, and reliability while integrating with third-party services and managing MySQL/PostgreSQL databases. This role involves Linux server deployment, CI/CD pipeline implementation, and collaboration with cross-functional teams (Product, DevOps, Design) to deliver robust solutions.
By leveraging best practices in software architecture, automated testing, and documentation, the Senior Software Engineer drives efficient problem resolution and maintains high code quality. This position plays a critical role in customer satisfaction and product success through timely delivery, scalable design, and adherence to security and performance standards.
Essential Job Functions:<ul><li>
Develop and maintain robust, scalable web applications using Python 3.x, Django, and Django Rest Framework (DRF).</li><li>
Develop and maintain micro services in Python 3.x</li><li>
Design, implement, and manage RESTful APIs for internal and external integrations.</li><li>
Optimize application performance and ensure secure, maintainable code.</li><li>
Work with MySQL and PostgreSQL databases for schema design, data migration, and query optimization.</li><li>
Deploy, monitor, and troubleshoot applications on Linux servers.</li><li>
Set up and manage CI/CD pipelines to streamline development and deployment.</li><li>
Collaborate closely with cross-functional teams including DevOps, Product, and QA.</li><li>
Integrate third-party APIs and cloud services to extend platform capabilities.</li><li>
Contribute to architectural discussions and provide innovative technical solutions.</li><li>
Stay up to date with industry trends, tools, and technologies.</li><li>
AI/ML agent integration or development.</li><li>
Deploy and monitor the code with Docker, Kubernetes.</li></ul>
What Qualifies You<ul><li>
Comfortable with debugging, troubleshooting, and optimizing performance in complex systems.</li><li>
Experience working through the entire software development lifecycle, from design to deployment and support.</li><li>
Solid understanding of software development principles, including design patterns, data structures, and object-oriented programming.</li><li>
Comfortable working in agile environments with continuous delivery and integration cycles.</li><li>
Experience with Docker, Kubernetes, or other container/orchestration tools.</li><li>
Proficiency in asynchronous programming (asyncio, Celery).</li><li>
Self-starter: uses an appropriate sense of urgency and has capability of resolving complex technical problems and works both independently and collaboratively with a team</li><li>
Willingness and desire to continue advancing technical expertise in collaboration with Engineers and Architects through the pursuit of technical certifications.</li><li>
Have strong communication skills (written, verbal, presentation)</li><li>
Ability to follow and document standard processes and procedures</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies</li><li>
Open to feedback and continuously looking for ways to improve systems, processes, and yourself.</li></ul></div>

Sr. Python Developer

Join Job Portal - dinCloud Pakistan and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Job Portal - dinCloud Pakistan

ABOUT_COMPANY

Service Support Engineer

Sr. Network Engineer (Tier 2)

Sr. Python Developer