Qureos Mentor

JobStack, Inc.

<div><ul><li>Security Systems Support Engineer (DFW)</li>
<li>Video Analytics - VMS - Intrusion - Ai SaaS</li>
<li>Advanced security technology platforms for enterprise applications</li>
</ul>
 
Job Title: Security Systems Support Engineer (DFW) 
 
 
About the Company: Our client delivers a turnkey experience in selecting, deploying, and optimizing security and business-intelligence solutions. Their service suite spans design &amp; presales engineering, implementation &amp; deployment, maintenance, training, and distribution &mdash; complemented by 24/7 dedicated support and a white-glove service philosophy. 
 
Position Summary: As a Security Systems Support Engineer (DFW), you will play a key role in ensuring that our clients' security and business-intelligence systems operate at peak efficiency. You will work across the full lifecycle of solutions&mdash;from design and deployment through ongoing support and maintenance&mdash;ensuring client satisfaction and system reliability. 
 
Key Responsibilities: 
<ul><li>Provide technical support and troubleshooting for security systems (e.g., video surveillance, access control, AI-based analytics) and associated infrastructure.</li>
<li>Collaborate in the design and presales engineering phase: assist in solution architecture, requirements gathering, and technical specification development.</li>
<li>Participate in the implementation and deployment of security systems: perform installations, configurations, integrations, and verify performance against client expectations.</li>
<li>Manage maintenance activities: proactively monitor system health, apply updates, perform diagnostics, and escalate issues as needed to maintain optimal performance.</li>
<li>Deliver training sessions to clients (and internal teams) so users can effectively operate the security systems; develop documentation and training materials.</li>
<li>Uphold the company's &quot;white-glove service&quot; ethos: deliver superior customer service, respond to 24/7 support requests, maintain strong communication and documentation.</li>
<li>Work closely with distribution and product teams to ensure seamless access to high-quality components and support logistics as required.</li>
<li>Contribute to continuous improvement initiatives: identify opportunities to optimize system design, deployment processes, support workflows, and client use-cases.</li>
</ul>Qualifications &amp; Skills: 
<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology or a related field (or equivalent experience).</li>
<li>Proven experience (3+ years) in security or physical-security systems support (video surveillance, access control, intrusion detection, analytics).</li>
<li>Strong technical knowledge of system deployment, integration, configuration and troubleshooting.</li>
<li>Ability to work across the full lifecycle from design to deployment to maintenance.</li>
<li>Excellent customer service orientation; able to respond to urgent issues and handle 24/7 support responsibilities.</li>
<li>Effective communication skills&mdash;for both technical and non-technical stakeholders.</li>
<li>Comfortable delivering training and creating technical documentation.</li>
<li>Ability to work both independently and as part of multi-disciplinary teams.</li>
<li>Flexibility to travel (onsite deployments) and work non-standard hours (for 24/7 support).</li>
<li>Certifications in relevant technologies/manufacturers (desirable) and familiarity with AI-enhanced security/analytics solutions would be a plus.</li>
</ul>What We Offer: 
<ul><li>Opportunity to work with cutting-edge security and AI solutions in mission-critical deployments.</li>
<li>A collaborative, service-oriented environment that emphasizes both technical excellence and customer success.</li>
<li>Ongoing career development including training and exposure to full solution lifecycle work.</li>
<li>Competitive salary and benefit package.</li></ul></div>

Security Systems Support Engineer

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JobStack, Inc.

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Security Systems Support Engineer