Abrar Admin

Jodnutech LLC

Looking to grow your career in IT while staying close to both technology and people? This Tech Support Coordinator role offers a strong mix of technical exposure and coordination responsibilities. You&rsquo;ll be at the center of support operations&mdash;helping resolve issues, improving processes, and ensuring users have a smooth, reliable tech experience.Salary, Benefits &amp; Perks<ul><li>Competitive salary (based on experience and technical skills)</li><li>Performance-based incentives</li><li>Health and wellness benefits</li><li>Paid time off and holidays</li><li>Ongoing technical training and certifications support</li><li>Career growth opportunities within IT and operations</li><li>Collaborative and supportive work environment</li></ul>Work Schedule<ul><li>Full-time position</li><li>Standard business hours with occasional shifts or on-call support as needed</li><li>Flexible scheduling based on operational requirements</li></ul>Key Responsibilities<ul><li>Coordinate daily IT support requests and service tickets</li><li>Act as the first point of contact for technical issues (hardware, software, network)</li><li>Assign and track tickets to ensure timely resolution</li><li>Maintain and update IT support documentation and knowledge base</li><li>Monitor system performance and escalate complex issues when needed</li><li>Assist with onboarding/offboarding by setting up user accounts and equipment</li><li>Collaborate with IT teams, vendors, and internal departments</li><li>Ensure compliance with IT policies, security protocols, and best practices</li></ul>Skills for This Role<ul><li>Strong technical troubleshooting skills (hardware, software, basic networking)</li><li>Familiarity with helpdesk/ticketing systems (e.g., ServiceNow, Zendesk, Jira)</li><li>Knowledge of operating systems (Windows, macOS)</li><li>Basic understanding of networking concepts (DNS, TCP/IP, VPN)</li><li>Excellent communication and customer support skills</li><li>Time management and task prioritization</li><li>Attention to detail and documentation skills</li><li>Problem-solving and critical thinking</li><li>Ability to work independently and in a team environment</li></ul>Basic Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (preferred)</li><li>1&ndash;3 years of experience in IT support, helpdesk, or coordination roles is an advantage</li><li>Entry-level candidates with relevant certifications or training are encouraged to apply</li></ul>About the CompanyJodnutech LLC is a technology-driven company focused on delivering reliable IT solutions and support services. The company values innovation, efficiency, and continuous improvement, creating an environment where employees can grow and make a meaningful impact.Why Work With Us<ul><li>Gain hands-on experience with real-world IT systems and support operations</li><li>Work in a collaborative, inclusive, and growth-focused environment</li><li>Access continuous learning and certification opportunities</li><li>Be part of a company that values innovation and employee development</li><li>Clear pathways for career progression in the tech field</li></ul>الراتب المدفوع: QAR٣٢٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Tech Support Coordinator

Join Jodnutech LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Jodnutech LLC

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Tech Support Coordinator