Qureos Mentor

Johnston County

JOB
 Johnston County Department of Social Services has an immediate opening for an Income Maintenance Caseworker III. The Income Maintenance Caseworker III supports the intake supervisor and intake team by providing direct assistance to customers throughout the application and recertification process. This includes collecting, reviewing, and verifying required documentation to send to the processing and recertification teams for Food and Nutrition Services (FNS) and Medicaid, while ensuring compliance with program policies and procedures. This position reports to the Intake Supervisor, Economic Services Program Manager and the Economic Services Division Director.This postion will remain open until filled.
 
EXAMPLE OF DUTIES
 The primary purpose of the Income Maintenance Case Worker III position is to serve as a subject matter expert to Income Maintenance workers and assist the Income Maintenance supervisor with taking applications and recertifications for FNS and Medicaid, keying the information into NCFAST, receive verifications for both programs, answer customer questions, follow policies, procedures and federal guidelines for both programs.This position must have thorough knowledge of the NC FAST system, policy knowledge of Food and Nutrition Services and Medicaid.This position supports the intake team by answering questions, handling complex application and recertification issues.This position must review and monitor case accuracy, timeliness, and documentation to maintain program integrity and compliance.This position will assist the front desk staff by answering questions and assisting with assigning customers.Pull and analyze reports to monitor caseload trends and program performance.Assist the supervisor by working closely with the team, working with customers and answering questions.Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.
 
SUPPLEMENTAL INFORMATION
 Two years of experience as a caseworker or investigator in an income maintenance program; or an equivalent combination of training and experience.Please document all work history relevant to the position for which you are applying. Qualification for the position and salary determination are based on years of experience. Failure to document your complete work history may affect the qualification determination and salary. Electronic applications cannot be amended once submitted.

Income Maintenance Caseworker III (Intake)

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Johnston County

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Income Maintenance Caseworker III (Intake)