Qureos Mentor

Johnstone Supply

<div>Overview:
<p>
Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</p><p></p><p><b><br>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p>
Responsibilities:
<div>
Responsible for the smooth, safe, and efficient functioning of the warehouse. Performs or oversees all warehouse functions in a small warehouse or a subset of functions within a medium-to-larger sized warehouse. Directs the day-to-day activities of Material Handlers and Drivers in all or some warehouse functions such as receiving, inbound PO reconciliation, inventory control, cycle counting, picking, packing, shipping, customer deliveries, fleet management, and/or other warehouse operations to ensure that customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment. May assist Warehouse Manager, Branch Manager, or Regional Ops Manager by providing recommendations related to staffing, budget, and fulfillment of the warehouse&rsquo;s financial objectives.</div><div></div><div><b><br>
**This role is housed at the Fayetteville, NC branch***</b></div><br>
<div></div><ul><li>
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service.</li><li>
Monitors warehouse performance compared to goals and adjusts operating procedures as needed to meet objectives.</li><li>
Ensures products are accurately received into the warehouse system, labeled, and prepared for stocking by monitoring the daily processing workload and directing labor needs; ensures distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures customers receive the Right Product at the Right Time in the Right Condition by: monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; routing freight; coordinating emergency or unusual shipments; and ensuring distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures a safe work environment by observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean-as-you-work process; and participating as a member of Safety Committees or other safety related activities. Performs regular safety inspections of warehouse equipment and facility. Ensures all safety procedures are followed, and all equipment inspections and repairs are done in a timely manner. Models safe work practices to others.</li><li>
Maintains department staff by conducting interviews in the hiring process and making recommendations; conducts and/or ensures the training of new employees and ongoing training of existing employees; provides coaching, counseling, and disciplining for employees as necessary; and participates in and delivers mid-year and annual performance reviews.</li><li>
Communicates daily warehouse staffing with branch/ops leadership and makes recommendations for handling volume of work.</li><li>
Maintains branch security by following all appropriate procedures.</li><li>
Ensures all lift equipment drivers are tested and certified on the machinery prior to issuing use approval.</li><li>
Assists in maintaining accurate inventory counts by performing regular cycle counts of locations and parts; monitoring put-away activities; monitoring and maintaining data consistency between databases; and researching inventory discrepancies found during picking.</li><li>
Supervises and/or performs system adjustments based on cycle counts, short picks, or inventory audits.</li><li>
Assists in resolving receiving-related exceptions and discrepancies by: researching receipt problems; serving as liaison between parties to determine how to handle discrepancies; and monitoring problem receipts to ensure return authorizations are received in a timely manner.</li><li>
Maintains proficient level of skill in picking, stocking, and replenishment to perform duties and/or serve as backup when needed. Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.</li><li>
Will occasionally provide backup leadership support when Warehouse Manager or Branch Manager are away.</li><li>
May serve as backup driver as assigned.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required:</i><ul><li>
High school diploma or general education degree (G.E.D.); 3+ years related experience and/or training; or equivalent combination of education and experience.</li><li>
Minimum of 1 year working in a lead or supervisory capacity in a warehouse environment.</li><li>
Experience operating forklift and other warehouse equipment safely and competently.</li></ul></li></ul><ul><li>
Experience with inventory management systems.</li><li>
Experience with OSHA and safety regulations and procedures.</li><li><i>
Preferred:</i><ul><li>
Experience in the area of inventory control.</li><li>
Experience using ERP software in a warehouse environment.</li><li>
Knowledge of HVAC wholesale industry, principles, and practices.</li></ul></li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations</i></b><b><i>:</i></b></div><ul><li>
Must have a valid driver&rsquo;s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.</li><li>
Forklift certification required, or willingness to obtain on the job.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, and Abilities:</i></b></div><ul><li>
Knowledge of all warehouse operations, such as shipping, receiving, flow patterns, inventory control, and freight.</li><li>
Familiarity with inventory management systems and order picking processes.</li><li>
Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to work safely in all job tasks and model safe working practices for others. Familiarity with OSHA regulations for safe equipment operations.</li><li>
Skill in operation of power equipment, including forklift, electric pallet jacks, and cherry picker.</li><li>
Ability to operate a lift gate safely and effectively.</li><li>
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.</li><li>
Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment and ERP software.
</li><li>Must be able to work with minimal supervision under stressful conditions.</li><li>
Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.</li><li>
Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.</li><li>
Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.</li><li>
Ability to plan, organize, and direct the activities of subordinates.</li><li>
Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.</li><li>
Proactively seeks opportunities for optimizing processes and provides recommendations.</li><li>
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.</li><li>
Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.</li><li>
Ability to follow written instructions, complete paperwork, and write necessary documentation.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul>
Physical Demand:
<div>
While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.</div>
Company Values:
<p>
We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:</p><ul><li><b>
Safety: </b>Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused: </b>Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team: </b>We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It: </b>Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate: </b>Embrace and create change that drives continuous improvement and customer-valued solutions.</li></ul>
Benefit Overview:
<p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:</p><br>
<p></p><ul><li>
Competitive Paid Time Off (PTO)
</li><li>Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Paid Parental Bonding Time</li><li>
Employer subsidized medical, dental, and vision plans</li><li>
Employer paid life insurance and short-term disability</li><li>
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance</li><li>
24/7 Access to virtual care/telehealth options</li><li>
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)</li><li>
Wellbeing program with opportunity to earn reduced medical costs</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program
</li><li>Employee service milestone recognition program</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p></p><p><br>
EOE &amp; E-Verify Participating Employer.</p></div><div></div>

Warehouse Supervisor

<div>Overview:
<p>
Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</p><p></p><p><b><br>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p>
Responsibilities:
<div>
Responsible for the smooth, safe, and efficient functioning of the warehouse. Performs or oversees all warehouse functions in a small warehouse or a subset of functions within a medium-to-larger sized warehouse. Directs the day-to-day activities of Material Handlers and Drivers in all or some warehouse functions such as receiving, inbound PO reconciliation, inventory control, cycle counting, picking, packing, shipping, customer deliveries, fleet management, and/or other warehouse operations to ensure that customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment. May assist Warehouse Manager, Branch Manager, or Regional Ops Manager by providing recommendations related to staffing, budget, and fulfillment of the warehouse&rsquo;s financial objectives.</div><div></div><div><b><br>
**This role is housed at the Monroe, NC branch***</b></div><br>
<div></div><ul><li>
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service.</li><li>
Monitors warehouse performance compared to goals and adjusts operating procedures as needed to meet objectives.</li><li>
Ensures products are accurately received into the warehouse system, labeled, and prepared for stocking by monitoring the daily processing workload and directing labor needs; ensures distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures customers receive the Right Product at the Right Time in the Right Condition by: monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; routing freight; coordinating emergency or unusual shipments; and ensuring distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures a safe work environment by observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean-as-you-work process; and participating as a member of Safety Committees or other safety related activities. Performs regular safety inspections of warehouse equipment and facility. Ensures all safety procedures are followed, and all equipment inspections and repairs are done in a timely manner. Models safe work practices to others.</li><li>
Maintains department staff by conducting interviews in the hiring process and making recommendations; conducts and/or ensures the training of new employees and ongoing training of existing employees; provides coaching, counseling, and disciplining for employees as necessary; and participates in and delivers mid-year and annual performance reviews.</li><li>
Communicates daily warehouse staffing with branch/ops leadership and makes recommendations for handling volume of work.</li><li>
Maintains branch security by following all appropriate procedures.</li><li>
Ensures all lift equipment drivers are tested and certified on the machinery prior to issuing use approval.</li><li>
Assists in maintaining accurate inventory counts by performing regular cycle counts of locations and parts; monitoring put-away activities; monitoring and maintaining data consistency between databases; and researching inventory discrepancies found during picking.</li><li>
Supervises and/or performs system adjustments based on cycle counts, short picks, or inventory audits.</li><li>
Assists in resolving receiving-related exceptions and discrepancies by: researching receipt problems; serving as liaison between parties to determine how to handle discrepancies; and monitoring problem receipts to ensure return authorizations are received in a timely manner.</li><li>
Maintains proficient level of skill in picking, stocking, and replenishment to perform duties and/or serve as backup when needed. Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.</li><li>
Will occasionally provide backup leadership support when Warehouse Manager or Branch Manager are away.</li><li>
May serve as backup driver as assigned.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required:</i><ul><li>
High school diploma or general education degree (G.E.D.); 3+ years related experience and/or training; or equivalent combination of education and experience.</li><li>
Minimum of 1 year working in a lead or supervisory capacity in a warehouse environment.</li><li>
Experience operating forklift and other warehouse equipment safely and competently.</li></ul></li></ul><ul><li>
Experience with inventory management systems.</li><li>
Experience with OSHA and safety regulations and procedures.</li><li><i>
Preferred:</i><ul><li>
Experience in the area of inventory control.</li><li>
Experience using ERP software in a warehouse environment.</li><li>
Knowledge of HVAC wholesale industry, principles, and practices.</li></ul></li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations</i></b><b><i>:</i></b></div><ul><li>
Must have a valid driver&rsquo;s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.</li><li>
Forklift certification required, or willingness to obtain on the job.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, and Abilities:</i></b></div><ul><li>
Knowledge of all warehouse operations, such as shipping, receiving, flow patterns, inventory control, and freight.</li><li>
Familiarity with inventory management systems and order picking processes.</li><li>
Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to work safely in all job tasks and model safe working practices for others. Familiarity with OSHA regulations for safe equipment operations.</li><li>
Skill in operation of power equipment, including forklift, electric pallet jacks, and cherry picker.</li><li>
Ability to operate a lift gate safely and effectively.</li><li>
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.</li><li>
Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment and ERP software.
</li><li>Must be able to work with minimal supervision under stressful conditions.</li><li>
Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.</li><li>
Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.</li><li>
Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.</li><li>
Ability to plan, organize, and direct the activities of subordinates.</li><li>
Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.</li><li>
Proactively seeks opportunities for optimizing processes and provides recommendations.</li><li>
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.</li><li>
Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.</li><li>
Ability to follow written instructions, complete paperwork, and write necessary documentation.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul>
Physical Demand:
<div>
While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.</div>
Company Values:
<p>
We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:</p><ul><li><b>
Safety: </b>Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused: </b>Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team: </b>We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It: </b>Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate: </b>Embrace and create change that drives continuous improvement and customer-valued solutions.</li></ul>
Benefit Overview:
<p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:</p><br>
<p></p><ul><li>
Competitive Paid Time Off (PTO)
</li><li>Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Paid Parental Bonding Time</li><li>
Employer subsidized medical, dental, and vision plans</li><li>
Employer paid life insurance and short-term disability</li><li>
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance</li><li>
24/7 Access to virtual care/telehealth options</li><li>
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)</li><li>
Wellbeing program with opportunity to earn reduced medical costs</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program
</li><li>Employee service milestone recognition program</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p></p><p><br>
EOE &amp; E-Verify Participating Employer.</p></div><div></div>

<div><p><b>Johnstone Supply</b> is seeking a passionate <b>Counter Sales Associate</b> to join our team <b>full-time</b> in Sterling, VA. With <b>competitive pay</b> and <b>great benefits and perks</b> such as medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, paid time off, and a supportive work environment, this is your opportunity to thrive in a role where you can make a real difference. Join us and become part of our family!</p><p><b><br>
ABOUT US:</b></p><p>
Johnstone Supply is a one-stop shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.</p><p>
With a <b>friendly, fun, and team-oriented environment</b>, our employees know that they are not just a number. We value their hard work and show it through our <b>bonuses, competitive pay, and great benefits</b>.</p><p><b><br>
YOUR TYPICAL DAY AS A COUNTER SALES ASSOCIATE:</b></p><p>
In this rewarding role, your morning kicks off with a flurry of activity as you assist customers with their inquiries, provide expert product recommendations, and process transactions with ease. Throughout the day, you lead by example, mentoring your team members and ensuring that our counter area is organized and stocked. As the day winds down, you reflect on the meaningful connections you've made with customers and the satisfaction of helping them find the perfect solutions for their needs.</p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
High school diploma or equivalent</li><li>
2+ years related experience and/or training in the HVAC/R industry, or an equivalent combination of education and experience</li></ul><p><b>
Preferred:</b> 2 years of experience as a sales and service associate in the HVAC/R or similar industry.</p><p><b><br>
WORK SCHEDULE:</b></p><p>
This is a full-time position with a typical schedule of Monday through Friday, 7:00 AM to 4:30 PM. Occasional after-hours or weekend work may be required based on business needs.</p><p><b>
Are you ready to embark on an exciting new career journey?</b> Applying is easy and takes just 3 minutes with our mobile-friendly initial application process. Join us as a Counter Sales Associate and let's achieve greatness together.</p></div>

Counter Sales Associate

<div><p><b>Johnstone Supply</b> is seeking to hire an enthusiastic <b>full-time Branch Manager</b> to help maintain the highest levels of customer satisfaction and continued growth at our <b>Reading, PA</b> branch location. Are you ready to take your operations management <b>career to the next level</b>? Do you want to provide leadership in a <b>family-focused environment</b> where <b>employees are treated with respect</b> and tend to stay a long time? If so, please read on!</p><p>
This management position earns <b>a competitive salary - </b>base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for <b>generous full-time benefits</b>, including <b>monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, and paid time off (PTO)</b>. If this sounds like the right operations management opportunity for you, apply today!</p><p><b><br>
ABOUT JOHNSTONE SUPPLY</b></p><p>
Johnstone Supply is a one-stop-shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.</p><p>
With a <b>friendly, fun, and team-oriented environment</b>, our employees know that they are not just a number. We value their hard work and show it through our <b>employee recognition program, bonuses, competitive pay, and great benefits</b>. We also offer <b>training through Johnstone University</b> both online and in the classroom. Come join our family!</p><p><b><br>
A DAY IN THE LIFE OF A BRANCH MANAGER</b></p><p>
As a Branch Manager for one of our locations, you are responsible for coordinating and overseeing all operations, including the hiring, training, and supervision of branch staff. Under your exceptional leadership, all counter sales, warehouse, and delivery staff are inspired to take pride in their work and provide above-and-beyond customer service. As a hands-on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk-in customers. Your style of performance fosters teamwork, respect, cooperation, accountability, and trust.</p><p>
As a strategic leader, you also come up with appropriate strategies to increase productivity and performance levels. You are goal-oriented and continually achieve your branch's financial targets. You resolve customer complaints and dispute effectively. With attention to detail and efficiency, you accurately complete transactions and paperwork. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You feel great about the important role you play in driving our success as well as that of the HVAC businesses we serve!</p><p><b><br>
QUALIFICATIONS FOR A BRANCH MANAGER</b></p><ul><li>
High school diploma or equivalent</li><li>
Management experience in operations</li><li>
Ability to learn and effectively use our point-of-sale computer system</li><li>
Ability to pass a drug screen</li><li>
Business acumen</li><li>
Consistent customer service skills</li><li>
Leadership skills</li></ul><p>
HVAC/R industry experience or training is preferred but multiple factors will be taken into consideration. General knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shippingreceiving, and sales are preferred, but <b>we are willing to train the right person</b>.</p><p>
Do you work efficiently and with a sense of urgency? Are you able to prioritize multiple tasks and delegate effectively? Do you enjoy coaching and mentoring others? Are you an empathetic listener with exceptional problem-solving skills? If so, you might just be perfect for this HVAC/R supply store management position!</p><p><b><br>
READY TO JOIN OUR TEAM?</b></p><p>
If this HVAC/R supply store management position sounds right for you, please complete our initial <b>3-minute, mobile-friendly application</b>. We look forward to meeting you!</p><p><br>
Location: 19605</p></div>

Branch Manager

<div><p><b>Job Responsibilities
</b></p><ul><li>Answers incoming telephone calls and greets customers who walk in the store.
</li><li>Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>Develops good working relationships and rapport with customers. Greets regular customers by name.</li><li>Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.</li><li>Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.</li><li>Follows company pricing and credit guidelines</li></ul><div><b><br>
Sales Results and Responsibilities</b><br>
<ul><li>Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li></ul></div><p><b><br>
Requirements</b></p><div>
Language Proficiencies:<br>
<ul><li>Proficient conversational English skills.</li><li>The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.</li><li>Conversational fluency in Spanish.</li></ul></div><div>
Education and Experience<br>
Required:
<br>
<ul><li>High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.</li></ul>
Preferred:
<br>
<ul><li>2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.</li></ul></div></div>

Bilingual Counter Sales

<div><p><b>Job Responsibilities
</b></p><ul><li>Answers incoming telephone calls and greets customers who walk in the store.
</li><li>Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>Develops good working relationships and rapport with customers. Greets regular customers by name.</li><li>Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.</li><li>Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.</li><li>Follows company pricing and credit guidelines</li></ul><div><b><br>
Sales Results and Responsibilities</b><br>
<ul><li>Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li></ul></div><p></p><p><b><br>
Requirements</b></p><div>
Language Proficiencies:<br>
<ul><li>Proficient conversational English skills.</li><li>The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.</li><li>Conversational fluency in Spanish.</li></ul></div><div>
Education and Experience<br>
Required:
<br>
<ul><li>High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.</li></ul>
Preferred:
<br>
<ul><li>2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.</li></ul></div><p>
ID 158</p></div>

<div></div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Who is Johnstone?</b><br>
</h2></div><div>
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. We are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.</div><div></div><div><b><br>
Position responsibilities</b>:<br>
</div><div><b><i>
Customer Service</i></b></div><ul><li>
Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>
Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>
Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>
Develops good working relationships and rapport with customers. Greets regular customers by name.</li></ul><div><b><i>
Sales</i></b></div><ul><li>
Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>
Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>
Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>
Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li><li>
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.</li></ul><div><b>
Position requirements</b>:</div><ul><li>
High school diploma or general education degree (GED); at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales &amp; Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.</li><li>
Ability to provide consistent, professional customer service.</li><li>
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.</li><li>
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.</li><li>
Demonstrated understanding and application of effective sales strategies and techniques.</li><li>
Skill in building long term customer relationships.</li><li>
Ability to maintain a positive and friendly demeanor.</li><li>
General knowledge of HVACR products, concepts and the industry as a whole.</li><li>
 Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.</li><li>
Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.</li><li>
Skill in using point-of-sale computer systems to locate information and process transactions.</li><li>
Skill in using web-based tools to research product and information.</li><li>
Ability to work productively in teams with a wide range of people.</li></ul><div><b>
Benefits:</b></div><p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:</p><ul><li>
Paid Time Off (PTO) &ndash; 3 weeks of PTO for individual contributors and 4 weeks for leaders</li><li>
Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediately vests</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Employer subsidized medical, dental, and vision plans.</li><li>
Employer paid life insurance and long-term disability</li><li>
Voluntary short-term disability, accident and critical illness insurance</li><li>
24/7 Access to virtual care/telehealth options, and Parental Time Off</li><li>
Flexible spending accounts (FSA)</li><li>
$100 wellness reward for completing annual health check-up</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Coverage for chiropractic, acupuncture, and massage therapy services</li><li>
Tuition reimbursement, up to $5,250 per year</li><li>
Employee referral bonus program &ndash; earn up to $4,000 per year</li><li>
Employee service milestone recognition program</li><li>
Employee discounts on products &amp; retail discounts</li><li>
Variety of incentive plans for employees</li><li>
Bi-weekly pay days on every other Friday</li></ul><p>
The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience.</p></div></div></div></div></div></div></div></div><p></p>

Counter Sales Specialist

Join Johnstone Supply and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Johnstone Supply

About Company

Warehouse Supervisor

Warehouse Supervisor

Counter Sales Associate

Branch Manager

Bilingual Counter Sales

Bilingual Counter Sales

Counter Sales Specialist