Qureos Mentor

Johnstone Supply

<div><p>Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.</p><p><b>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p><div></div><div><br>
The Counter Sales Associate fulfills customer HVAC/R product needs by providing HVAC/R information, technical support, and special ordering for customers while maintaining a team working environment and store profitability. In this role, the employee stays apprised of all Johnstone sales and promotional programs with the goal to increase and strengthen the Company&rsquo;s partnership with its clients, increase sales, and increase profitability. The employee provides prompt, friendly, and professional service to Johnstone customers in-person and over the phone.</div><br>
<div></div><ul><li>
Greets customers who walk in the store; greets regular customers by name. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Develops good working relationships and rapport with customers.</li><li>
Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and resolves commonly encountered technical problems.</li><li>
Recommends and orders products for customers. Identifies alternative or substitute products to meet customer needs. Proactively recommends additional items a customer might need and promotions that might interest them. Recommends and orders products not listed in the Johnstone catalog. Recognizes products most commonly purchased by customers.</li><li>
Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, telephone, JXI, Neuco, and industry and store contacts. If a product is out-of-stock in their store, the employee researches where product is in-stock at neighboring branches and/or distribution centers, and coordinates transportation of product across branches to customer&rsquo;s desired pick-up location.</li><li>
Determines customer replacement HVAC parts according to inspection or verbal/description of the old part and customer requirements.</li><li>
Responds to incoming sales calls; makes outgoing customer sales or service calls; and addresses customer complaints. Resolves customer disputes in a timely, professional manner that balances customer requests with business needs.</li><li>
Processes customer transactions by researching, entering, and printing quotes; processes warranties; balances cash drawers; creates credit invoices; processes pick/pack orders; and processes will-call back-order notifications. Processes returns as needed. Completes all transactions and necessary paperwork accurately; maintains appropriate records as needed.</li><li>
Follows up promptly on all customer requests for information, quotes, bid follow-ups, alternative parts, and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Reaches out to customers who haven&rsquo;t picked up will-call orders yet.</li><li>
Maintains and increases the company&rsquo;s stature in the marketplace by maintaining the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Some examples of housekeeping include sweeping, mopping, cleaning bathrooms, and picking up trash.</li><li>
Conducts regular inventory counts of products on store shelves.</li><li>
Ensures desired level of profitability is obtained by consistently following the pricing structure established for the store; achieving sales targets; and following the sales process from start to finish in a desired manner as outlined by guidelines and standard operating procedures (SOP&rsquo;s).</li><li>
Maintains general knowledge of HVAC/R fundamentals and product lines by knowing the function of most products we carry, and where/how they are used; knowing the vendors we carry and their respective lines; knowing specific features and benefits of most commonly purchased products; staying informed of new products; and utilizing opportunities to further educate self, coworkers, and customers.</li><li>
Communicates sales lead information to outside sales staff and management.</li><li>
Communicates unexpected increases or decreases in product demand and inventory to management as applicable.</li><li>
Sustains a team-oriented work environment by treating fellow employees and customers with professionalism, respect, and attention to individual needs; effectively communicates customer needs, product requirements, sales opportunities, and personal issues to coworkers and management.</li><li>
Reports to work as scheduled, on time, every shift to support the high quality of customer service as required by company policy.
</li><li>Remains alert at all times for customer issues and concerns and takes action accordingly, referring to management as needed.
</li><li>Safeguards the cash and physical assets of the store. Reports fraud and/or related security concerns to management immediately.</li><li>
Assists in receiving, shipping, and general warehouse duties.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div><div><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required</i>:<ul><li>
High School Diploma or G.E.D.; 1+ years of related experience and/or training in a wholesale/retail environment; or equivalent combination of education and experience.</li><li>
Experience must include front line customer service.</li></ul></li><li><i>
Preferred</i>:
<ul><li>1+ years of experience in a wholesale/retail environment in the HVAC/R or related industry.</li><li>
Forklift experience preferred.</li></ul></li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations</i></b><b><i>:</i></b></div><ul><li>
There are no certificates, licenses, or registrations required for this role.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, &amp; Abilities:</i></b></div><ul><li>
General knowledge of HVAC/R products, concepts, and the industry as a whole, or ability to learn on the job.</li><li>
Demonstrated understanding and application of effective customer service techniques.</li><li>
Must be able to run a point-of-sale terminal, research HVAC/R items, and help prepare required sales and customer reports.</li><li>
Proficiency with computers to look up and cross-reference parts/equipment, and capacity to learn new software.</li><li>
Working knowledge of ERP systems and Microsoft Office Suite of products.</li><li>
Skill in operation of power equipment, including forklift, or ability to learn on the job.</li><li>
Ability to work independently and with teams.
</li><li>Demonstrated ability to multitask, manage, and prioritize multiple projects while working under pressure. Displays a sense of urgency when needed.</li><li>
Proactively seeks opportunities for optimizing processes and provides recommendations.
</li><li>Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.</li><li>
Strong interpersonal skills. Ability to meet, service, and build long-term relationships with customers.</li><li>
Ability to read and demonstrate basic math skills, including ability to add, subtract, multiply, divide.</li><li>
Polished and professional demeanor in person, online, and via phone.
</li><li>Excellent organizational skills.</li><li>
Ability to follow written instructions and documented procedures.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul></div>

Counter Sales Associate I

<div><p>Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.</p><p><b>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p><div></div><div><br>
The Driver is responsible for ensuring the safe transporting and arrival of products, in a timely manner, to our customers and other store locations. Responsibilities include driving, route sequencing, order verification, loading and unloading orders into company/customer vehicle, return service, sharing feedback from customers, as well as maintenance, upkeep, and repairs of the company vehicles and warehouse equipment. The Driver position is required to possess a valid drivers&rsquo; license at all times and must meet all state and federal driving regulations.</div><br>
<div></div><ul><li>
Maintains positive relationships with customers by providing exceptional service that includes accurate and timely delivery of products.</li><li>
Serves as a key field contact for gathering accurate customer service and delivery expectations.</li><li>
Safely operates company vehicles and equipment consistent with DOT, state, federal, and company standards.</li><li>
Maintains cleanliness of inside of truck, cab, box, and all assigned work areas.</li><li>
Performs routine inspections and preventative maintenance on assigned vehicle(s)/equipment; refers defects, issues, or needs for repairs to supervisor promptly.</li><li>
Loads and unloads trucks. Checks and verifies deliveries against sales and transfer orders.</li><li>
Prepares routes and follows schedules and deadlines for delivery, shipping, receiving, and other related tasks.</li><li>
Drives straight body vehicles including box truck to deliver supplies and equipment to customer&rsquo;s place of business, job site, or other Johnstone store locations.</li><li>
Maintains telephone or radio contact with supervisor to receive expedited delivery instructions, utilizing communication methods safely and in accordance with all requirements and expectations.</li><li>
Immediately communicates delivery, traffic, safety, and customer issues to supervisor.</li><li>
Record sales and/or delivery information as applicable. Completes manifest with pictures, signatures, and any returns by way of iPad or manual completion.
</li><li>Returns vehicle at end of day, verifying it is fully fueled; completes monthly driver log and any associated paperwork; ensures the vehicle is secured.
</li><li>Returns gas receipts, monies, vehicle inspection logs, and any other paperwork necessary.</li><li>
When not driving, shares day-to-day warehouse operations responsibilities as a material handler.</li><li>
May be assigned on-site inventory-related responsibilities at customer site.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div><div><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required</i>: High School Diploma/GED; 1+ years of truck driving experience (26 ft vehicle or larger) or 1 year operating Johnstone equipment/vehicles under supervision; or equivalent combination of education and experience.</li><li><i>
Preferred</i>:
</li></ul><ul><li>6+ months of experience in a warehouse and/or distribution facility, preferably in HVAC/R or related field.</li><li>
Experience with a picker, RF scanner, and inventory management systems.</li><li>
Experience driving a forklift.</li><li>
Knowledge of HVAC wholesale industry, principles, and practices.</li><li>
Previous experience with OSHA and safety regulations and procedures.</li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations:</i></b></div><ul><li>
Must have a valid drivers&rsquo; license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a commercial motor vehicle under applicable state and federal laws and FMCSA regulations.</li><li>
CDL preferred.</li><li>
Forklift certification preferred.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, and Abilities:</i></b></div><ul><li>
Ability to utilize necessary technology to complete tasks, GPS, mobile Proof of Delivery (POD) devices, RF equipment, and ERP software. Must be able to read a map and mapping applications accurately.</li><li>
Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to work safely in all job tasks.</li><li>
Skill in operation of delivery vehicles and power equipment, including forklift, pallet jack, and cherry picker; ability to operate a lift gate safely and effectively.</li><li>
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.</li><li>
Familiarity with warehouse or distribution center management systems and order picking processes.</li><li>
Must be able to perform all the duties of a Material Handler. Typically, this entails order filling, stock replenishment, will call, and inventory cycle counting.</li><li>
Ability to follow instructions and procedures.</li><li>
Ability to organize and prioritize work.</li><li>
Ability to attend to details.</li><li>
Ability to complete routine paperwork.</li><li>
Ability to work with others in a team-based environment.</li><li>
Strong customer service skills; ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.</li><li>
Excellent verbal and written communication skills.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul></div>

Driver

<div>Overview:
<p>
Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</p><p></p><p><b><br>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p>
Responsibilities:
<div>
Responsible for the smooth, safe, and efficient functioning of the warehouse. Performs or oversees all warehouse functions in a small warehouse or a subset of functions within a medium-to-larger sized warehouse. Directs the day-to-day activities of Material Handlers and Drivers in all or some warehouse functions such as receiving, inbound PO reconciliation, inventory control, cycle counting, picking, packing, shipping, customer deliveries, fleet management, and/or other warehouse operations to ensure that customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment. May assist Warehouse Manager, Branch Manager, or Regional Ops Manager by providing recommendations related to staffing, budget, and fulfillment of the warehouse&rsquo;s financial objectives.</div><div></div><div><b><br>
**This role is housed at the Fayetteville, NC branch***</b></div><br>
<div></div><ul><li>
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service.</li><li>
Monitors warehouse performance compared to goals and adjusts operating procedures as needed to meet objectives.</li><li>
Ensures products are accurately received into the warehouse system, labeled, and prepared for stocking by monitoring the daily processing workload and directing labor needs; ensures distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures customers receive the Right Product at the Right Time in the Right Condition by: monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; routing freight; coordinating emergency or unusual shipments; and ensuring distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures a safe work environment by observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean-as-you-work process; and participating as a member of Safety Committees or other safety related activities. Performs regular safety inspections of warehouse equipment and facility. Ensures all safety procedures are followed, and all equipment inspections and repairs are done in a timely manner. Models safe work practices to others.</li><li>
Maintains department staff by conducting interviews in the hiring process and making recommendations; conducts and/or ensures the training of new employees and ongoing training of existing employees; provides coaching, counseling, and disciplining for employees as necessary; and participates in and delivers mid-year and annual performance reviews.</li><li>
Communicates daily warehouse staffing with branch/ops leadership and makes recommendations for handling volume of work.</li><li>
Maintains branch security by following all appropriate procedures.</li><li>
Ensures all lift equipment drivers are tested and certified on the machinery prior to issuing use approval.</li><li>
Assists in maintaining accurate inventory counts by performing regular cycle counts of locations and parts; monitoring put-away activities; monitoring and maintaining data consistency between databases; and researching inventory discrepancies found during picking.</li><li>
Supervises and/or performs system adjustments based on cycle counts, short picks, or inventory audits.</li><li>
Assists in resolving receiving-related exceptions and discrepancies by: researching receipt problems; serving as liaison between parties to determine how to handle discrepancies; and monitoring problem receipts to ensure return authorizations are received in a timely manner.</li><li>
Maintains proficient level of skill in picking, stocking, and replenishment to perform duties and/or serve as backup when needed. Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.</li><li>
Will occasionally provide backup leadership support when Warehouse Manager or Branch Manager are away.</li><li>
May serve as backup driver as assigned.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required:</i><ul><li>
High school diploma or general education degree (G.E.D.); 3+ years related experience and/or training; or equivalent combination of education and experience.</li><li>
Minimum of 1 year working in a lead or supervisory capacity in a warehouse environment.</li><li>
Experience operating forklift and other warehouse equipment safely and competently.</li></ul></li></ul><ul><li>
Experience with inventory management systems.</li><li>
Experience with OSHA and safety regulations and procedures.</li><li><i>
Preferred:</i><ul><li>
Experience in the area of inventory control.</li><li>
Experience using ERP software in a warehouse environment.</li><li>
Knowledge of HVAC wholesale industry, principles, and practices.</li></ul></li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations</i></b><b><i>:</i></b></div><ul><li>
Must have a valid driver&rsquo;s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.</li><li>
Forklift certification required, or willingness to obtain on the job.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, and Abilities:</i></b></div><ul><li>
Knowledge of all warehouse operations, such as shipping, receiving, flow patterns, inventory control, and freight.</li><li>
Familiarity with inventory management systems and order picking processes.</li><li>
Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to work safely in all job tasks and model safe working practices for others. Familiarity with OSHA regulations for safe equipment operations.</li><li>
Skill in operation of power equipment, including forklift, electric pallet jacks, and cherry picker.</li><li>
Ability to operate a lift gate safely and effectively.</li><li>
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.</li><li>
Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment and ERP software.
</li><li>Must be able to work with minimal supervision under stressful conditions.</li><li>
Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.</li><li>
Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.</li><li>
Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.</li><li>
Ability to plan, organize, and direct the activities of subordinates.</li><li>
Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.</li><li>
Proactively seeks opportunities for optimizing processes and provides recommendations.</li><li>
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.</li><li>
Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.</li><li>
Ability to follow written instructions, complete paperwork, and write necessary documentation.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul>
Physical Demand:
<div>
While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.</div>
Company Values:
<p>
We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:</p><ul><li><b>
Safety: </b>Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused: </b>Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team: </b>We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It: </b>Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate: </b>Embrace and create change that drives continuous improvement and customer-valued solutions.</li></ul>
Benefit Overview:
<p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:</p><br>
<p></p><ul><li>
Competitive Paid Time Off (PTO)
</li><li>Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Paid Parental Bonding Time</li><li>
Employer subsidized medical, dental, and vision plans</li><li>
Employer paid life insurance and short-term disability</li><li>
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance</li><li>
24/7 Access to virtual care/telehealth options</li><li>
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)</li><li>
Wellbeing program with opportunity to earn reduced medical costs</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program
</li><li>Employee service milestone recognition program</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p></p><p><br>
EOE &amp; E-Verify Participating Employer.</p></div><div></div>

Warehouse Supervisor

<div>Overview:
<p>
Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</p><p></p><p><b><br>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p>
Responsibilities:
<div>
Responsible for the smooth, safe, and efficient functioning of the warehouse. Performs or oversees all warehouse functions in a small warehouse or a subset of functions within a medium-to-larger sized warehouse. Directs the day-to-day activities of Material Handlers and Drivers in all or some warehouse functions such as receiving, inbound PO reconciliation, inventory control, cycle counting, picking, packing, shipping, customer deliveries, fleet management, and/or other warehouse operations to ensure that customers receive the Right Product, at the Right Time, and in the Right Condition, in a clean, safe, and productive environment. May assist Warehouse Manager, Branch Manager, or Regional Ops Manager by providing recommendations related to staffing, budget, and fulfillment of the warehouse&rsquo;s financial objectives.</div><div></div><div><b><br>
**This role is housed at the Monroe, NC branch***</b></div><br>
<div></div><ul><li>
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service.</li><li>
Monitors warehouse performance compared to goals and adjusts operating procedures as needed to meet objectives.</li><li>
Ensures products are accurately received into the warehouse system, labeled, and prepared for stocking by monitoring the daily processing workload and directing labor needs; ensures distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures customers receive the Right Product at the Right Time in the Right Condition by: monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; routing freight; coordinating emergency or unusual shipments; and ensuring distribution standard operating procedures (SOP&rsquo;s) are followed.</li><li>
Ensures a safe work environment by observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean-as-you-work process; and participating as a member of Safety Committees or other safety related activities. Performs regular safety inspections of warehouse equipment and facility. Ensures all safety procedures are followed, and all equipment inspections and repairs are done in a timely manner. Models safe work practices to others.</li><li>
Maintains department staff by conducting interviews in the hiring process and making recommendations; conducts and/or ensures the training of new employees and ongoing training of existing employees; provides coaching, counseling, and disciplining for employees as necessary; and participates in and delivers mid-year and annual performance reviews.</li><li>
Communicates daily warehouse staffing with branch/ops leadership and makes recommendations for handling volume of work.</li><li>
Maintains branch security by following all appropriate procedures.</li><li>
Ensures all lift equipment drivers are tested and certified on the machinery prior to issuing use approval.</li><li>
Assists in maintaining accurate inventory counts by performing regular cycle counts of locations and parts; monitoring put-away activities; monitoring and maintaining data consistency between databases; and researching inventory discrepancies found during picking.</li><li>
Supervises and/or performs system adjustments based on cycle counts, short picks, or inventory audits.</li><li>
Assists in resolving receiving-related exceptions and discrepancies by: researching receipt problems; serving as liaison between parties to determine how to handle discrepancies; and monitoring problem receipts to ensure return authorizations are received in a timely manner.</li><li>
Maintains proficient level of skill in picking, stocking, and replenishment to perform duties and/or serve as backup when needed. Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.</li><li>
Will occasionally provide backup leadership support when Warehouse Manager or Branch Manager are away.</li><li>
May serve as backup driver as assigned.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><br>
Johnstone Supply believes that each employee&rsquo;s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.</div>
Qualifications:
<div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><i><br>
Education and/or Experience:</i></b></div><ul><li><i>
Required:</i><ul><li>
High school diploma or general education degree (G.E.D.); 3+ years related experience and/or training; or equivalent combination of education and experience.</li><li>
Minimum of 1 year working in a lead or supervisory capacity in a warehouse environment.</li><li>
Experience operating forklift and other warehouse equipment safely and competently.</li></ul></li></ul><ul><li>
Experience with inventory management systems.</li><li>
Experience with OSHA and safety regulations and procedures.</li><li><i>
Preferred:</i><ul><li>
Experience in the area of inventory control.</li><li>
Experience using ERP software in a warehouse environment.</li><li>
Knowledge of HVAC wholesale industry, principles, and practices.</li></ul></li></ul><div></div><div><b><i><br>
Certificates, Licenses, and Registrations</i></b><b><i>:</i></b></div><ul><li>
Must have a valid driver&rsquo;s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.</li><li>
Forklift certification required, or willingness to obtain on the job.</li></ul><div></div><div><b><i><br>
Job Knowledge, Skills, and Abilities:</i></b></div><ul><li>
Knowledge of all warehouse operations, such as shipping, receiving, flow patterns, inventory control, and freight.</li><li>
Familiarity with inventory management systems and order picking processes.</li><li>
Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li><li>
Ability to work safely in all job tasks and model safe working practices for others. Familiarity with OSHA regulations for safe equipment operations.</li><li>
Skill in operation of power equipment, including forklift, electric pallet jacks, and cherry picker.</li><li>
Ability to operate a lift gate safely and effectively.</li><li>
Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.</li><li>
Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment and ERP software.
</li><li>Must be able to work with minimal supervision under stressful conditions.</li><li>
Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.</li><li>
Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.</li><li>
Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.</li><li>
Ability to plan, organize, and direct the activities of subordinates.</li><li>
Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.</li><li>
Proactively seeks opportunities for optimizing processes and provides recommendations.</li><li>
Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.</li><li>
Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.</li><li>
Ability to follow written instructions, complete paperwork, and write necessary documentation.</li><li>
While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.</li></ul>
Physical Demand:
<div>
While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.</div>
Company Values:
<p>
We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:</p><ul><li><b>
Safety: </b>Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused: </b>Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team: </b>We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It: </b>Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate: </b>Embrace and create change that drives continuous improvement and customer-valued solutions.</li></ul>
Benefit Overview:
<p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:</p><br>
<p></p><ul><li>
Competitive Paid Time Off (PTO)
</li><li>Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Paid Parental Bonding Time</li><li>
Employer subsidized medical, dental, and vision plans</li><li>
Employer paid life insurance and short-term disability</li><li>
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance</li><li>
24/7 Access to virtual care/telehealth options</li><li>
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)</li><li>
Wellbeing program with opportunity to earn reduced medical costs</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program
</li><li>Employee service milestone recognition program</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p></p><p><br>
EOE &amp; E-Verify Participating Employer.</p></div><div></div>

<div>
 Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
 <br/>
 <br/>
 <strong>
  Now is the best time to join Johnstone Supply
 </strong>
 . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
 <strong>
  Johnstone is growing, and so can you.
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Data Analyst Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify relevant data required to effectively analyze and measure company performance.
  </li>
  <li>
   Identify relevant data required to effectively analyze and impact product sell pricing.
  </li>
  <li>
   Aggregate and organize data using Microsoft Excel functions.
  </li>
  <li>
   Create reports in Excel that are easily understandable by the senior management team, and provide relevant information needed for business decision making.
  </li>
  <li>
   Present objective information and data mining to make better decisions concerning the business and how the company will go to market.
  </li>
  <li>
   Serve a vital role in providing information in a way that allows us to make better decisions about the performance of our business.
  </li>
  <li>
   Formulate daily, monthly, and quarterly reporting to enhance the decision making of the average staff member to do his or her job with greater efficiency and productivity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General Results And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adheres to all company policies, procedures, standards, and business ethics codes.
  </li>
  <li>
   Maintains a helpful, courteous attitude, and professional communication when interacting with customers, coworkers, and outside agencies.
  </li>
  <li>
   Role models the Johnstone Supply organizational culture on daily a basis.
  </li>
  <li>
   Committed to the Two Pillars of Lean: Continuous Improvement, and Respect for People
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <strong>
  Education and/or Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two-year college degree.
  </li>
  <li>
   Three to five years related experience in a data analysis role.
  </li>
  <li>
   High level of computer literacy, and highly proficient in Excel.
  </li>
  <li>
   Experience with a POS or ERP database, with reporting functionality.
  </li>
  <li>
   Proficiency with pivot tables, charts and graphs in Excel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or advanced degree.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
  </li>
  <li>
   Strong statistical analysis skills.
  </li>
  <li>
   Ability to evaluate multiple levels of data and identify patterns.
  </li>
  <li>
   Ability to develop impactful charts and graphs to present findings.
  </li>
  <li>
   Highly proficient in all Microsoft Office Excel and related Office products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skill in using critical thought to identify the strengths and weaknesses of alternative solutions.
  </li>
  <li>
   Ability to follow instructions and procedures.
  </li>
  <li>
   Ability to organize and prioritize work.
  </li>
  <li>
   Ability to attend to details.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Strong presentation skills.
  </li>
  <li>
   Ability to network internally to accomplish business goals and projects
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Person-Organization Fit
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Skill in following through on commitments.
  </li>
  <li>
   Ability to work independently with some direction.
  </li>
  <li>
   Strong ability to multitask and skill in prioritizing work.
  </li>
  <li>
   Skill in using critical thought to identify the strengths and weaknesses of alternative solutions.
  </li>
  <li>
   Ability to complete routine paperwork.
  </li>
  <li>
   Ability to maintain a positive and friendly demeanor in a stressful and fast paced environment.
  </li>
  <li>
   Ability to follow instructions and procedures
  </li>
  <li>
   Ability to work efficiently and with a sense of urgency.
  </li>
  <li>
   Ability to work with others in a team-based environment.
  </li>
  <li>
   Ability to manage time in a deadline driven environment.
  </li>
  <li>
   Keeps the company&rsquo;s best interests in mind at all times.
  </li>
  <li>
   Maintains ethical standards at all times.
  </li>
  <li>
   Maintains a professional personal appearance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demand
  <br/>
  <br/>
 </strong>
 <strong>
  Physical
  <br/>
  <br/>
 </strong>
 While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to talk or hear. Specific vision requirements are close vision, distance vision, peripheral vision, and depth perception. All full-time employees are expected to work 40 hours in a week and overtime as workload dictates.
 <br/>
 <br/>
 <strong>
  Company Values
  <br/>
  <br/>
 </strong>
 We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
 <br/>
 <br/>
 <ul>
  <li>
   Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
  </li>
  <li>
   Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
  </li>
  <li>
   One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
  </li>
  <li>
   Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
  </li>
  <li>
   Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefit Overview
  <br/>
  <br/>
 </strong>
 At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive Paid Time Off (PTO)
  </li>
  <li>
   Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting
  </li>
  <li>
   Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year
  </li>
  <li>
   Paid Parental Bonding Time
  </li>
  <li>
   Employer subsidized medical, dental, and vision plans
  </li>
  <li>
   Employer paid life insurance and short-term disability
  </li>
  <li>
   Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
  </li>
  <li>
   24/7 Access to virtual care/telehealth options
  </li>
  <li>
   Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
  </li>
  <li>
   Wellbeing program with opportunity to earn reduced medical costs
  </li>
  <li>
   Employee Assistance Program (EAP) for you, and your family
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Employee referral bonus program
  </li>
  <li>
   Employee service milestone recognition program
   <br/>
   <br/>
  </li>
 </ul>
 We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.
 <br/>
 <br/>
 EOE &amp; E-Verify Participating Employer.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 $19-$22 Hour
</div>


Data Analyst

<div><p>Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.</p><p><b>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></p><div></div><div><br>
 <b>A day in the life:</b></div><ul><li><b>
Territory &amp; Sales Planning</b>: Researches and categorizes customers based on revenue potential, creditworthiness, and business needs. Develops and updates territory plans, sales forecasts, and goals.</li><li><b>
Customer Engagement &amp; Relationship Building</b>: Initiates and maintains relationships with key decision-makers, regularly engaging customers to understand needs, provide insights, and adjust programs accordingly. Acts as a trusted advisor.</li><li><b>
Sales Execution &amp; Consultative Selling</b>: Identifies customer needs, presents tailored product and service solutions, articulates value, and guides customers through the buying process to close deals.</li><li><b>
Internal Coordination &amp; Communication</b>: Shares customer insights with branch teams, ensures internal support for customer needs, and follows up on leads or issues uncovered by the team.</li><li><b>
Problem Resolution &amp; Customer Support</b>: Serves as the primary contact for addressing customer issues and ensuring satisfaction.</li><li><b>
Tracking, Reporting &amp; Market Awareness</b>: Inputs customer interactions into CRM, analyzes sales and buying behaviors, monitors industry trends, and maintains product knowledge through ongoing training.</li><li><b>
Company Representation</b>: Represents the company at industry events, trade shows, and customer-requested functions.</li></ul><div><br>
 <b>What we&rsquo;re looking for:</b></div><ul><li><b>
At least 2 years of direct sales experience: </b>is required, but this experience can come from a variety of different work experiences or educational background<b>.</b></li><li>
A High School Diploma or General Education Diploma (GED) is required.</li><li>
Must maintain a valid driver&rsquo;s license, and maintain a professional personal appearance</li><li><b>
HVAC-R Industry &amp; Technical Knowledge:</b> Knowledge of HVACR wholesale distribution, customer business operations, and profitability factors. Understanding of internal company operations, programs, and differentiators. Basic mechanical aptitude (helpful).</li><li><b>
Sales &amp; Analytical Skills</b>: Ability to develop customer expansion strategies and sales forecasts; skill in identifying high-value opportunities and uncovering business potential; skill in diagnosing problems and linking solutions to customer needs.</li><li><b>
Communication &amp; Interpersonal Skills</b>: Strong listening, questioning, and two-way communication skills; ability to present programs professionally; ability to influence, negotiate, and drive customer decision-making; skill in adapting to different personalities and diplomatically addressing issues.</li><li><b>
Organization Skills:</b> Ability to prioritize tasks and manage time effectively; skill in executing and implementing sales programs; ability to coordinate with stakeholders; experience using tracking systems to manage follow-ups and action items.</li><li><b>
Software &amp; Systems Skills:</b> Proficiency in CRM software, Excel, Word, PowerPoint, Outlook; ability to use data tracking, presentation, and Point-of-sale software.</li></ul><p><b>
#JSTNP6</b></p></div>

Territory Manager - Longview and Tyler

Join Johnstone Supply and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Johnstone Supply

About Company

Counter Sales Associate I

Driver

Warehouse Supervisor

Warehouse Supervisor

Driver

Data Analyst

Territory Manager - Longview and Tyler