Qureos Mentor

Johnstone Supply

<div>Overview:
<div>
Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for an<b> AR Specialist</b> to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.</div><div></div><div><b><br>
Now is the best time to join Johnstone Supply</b>. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. <b>Johnstone is growing, and so can you.</b></div>
Responsibilities:
<div>
Responsible for accuracy in processing, monitoring and safeguarding customer payments to the correct invoices/customer account, resolve payment discrepancies, maintain customer records in accordance with company procedures and policies.</div><div></div><div><br>
Core responsibilities:<br>
<ul><li>Investigate, research, and resolve payment discrepancies and related concerns.</li><li>Communicate questionable or high-risk account activity to management.</li></ul></div><ul><li>Respond to incoming inquiries from internal and external customers regarding accounts receivable and payments.</li><li>Maintain accurate and organized accounts receivable customer files and records.</li><li>Assist with audit support, including gathering and extracting required documentation.</li><li>Perform additional duties and special projects as assigned by management.</li><li>Provide support to other AR team members (e.g., Cash Application / Credit functions) as needed.</li><li>Ensure adherence to all Accounts Receivable policies, procedures, and internal controls.</li><li>Perform special projects, audits, and analytics at the branch level, including developing and presenting recommendations.</li></ul><div></div><div><br>
Adjacent responsibilities dependent on business unit, department, location, and/or manager:<br>
<ul><li>Review customer invoices and monthly statements for accuracy.</li><li>Apply customer payments, including credit card transactions.</li><li>Proactively contact customers to resolve payment discrepancies.</li><li>Review aging reports to identify accounts at risk for delayed or non-payment.</li><li>Assist management in evaluating customer creditworthiness and credit extension decisions.</li><li>Post daily cash receipts (ACH, checks) to customer accounts with a high degree of accuracy.</li><li>Partner with GL/accounting teams to review and reconcile bank statements.</li><li>Collaborate cross-functionally with collections, sales, and customers to resolve payment issues.</li></ul></div>
Qualifications:
<ul><li>High school diploma or general education degree (GED); At least five years of related experience or training; or equivalent combination of education and experience.</li><li><i>
Certificates, Licenses, and Registrations: </i>There are no certificates, licenses, or registrations required for this role.</li><li>
Strong computer skills; including proficiency in Microsoft Office programs (Word, Excel, Outlook).</li><li>
Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, rate, ratio, and percentage.</li><li>
Ability to consistently follow company standard operating procedures.</li><li>
Ability to do repetitive work and work under tight deadline pressures.</li><li>
Ability to maintain organized work processes, materials, and files.
</li><li>Ability to self-start and maintain a high degree of attention to detail.</li><li>
Ability to recognize priorities and organize workload accordingly.</li><li>
Strong Interpersonal Skills: Ability to listen and converse in a clear, concise, and professional manner.</li><li>
Ability to demonstrate considerable tact and diplomacy in dealing with others.</li><li>
Ability to work within a team-based environment, and work independently.</li></ul>
Company Values:
<p>
We&rsquo;re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:</p><ul><li><b>
Safety: </b>Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.</li><li><b>
Customer Focused: </b>Take the perspective of those we serve, anticipate their needs, and responding quickly.</li><li><b>
One Team: </b>We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.</li><li><b>
Own It: </b>Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.</li><li><b>
Innovate: </b>Embrace and create change that drives continuous improvement and customer-valued solutions.</li></ul><br>
<div></div>
Benefit Overview:
<p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:</p><br>
<p></p><ul><li>
Competitive Paid Time Off (PTO)
</li><li>Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediate vesting</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Paid Parental Bonding Time</li><li>
Employer subsidized medical, dental, and vision plans</li><li>
Employer paid life insurance and short-term disability</li><li>
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance</li><li>
24/7 Access to virtual care/telehealth options</li><li>
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)</li><li>
Wellbeing program with opportunity to earn reduced medical costs</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program
</li><li>Employee service milestone recognition program</li></ul><p></p><p><br>
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement &amp; investment in our people is only matched by our commitment to superior customer experience.</p><p></p><p><br>
EOE &amp; E-Verify Participating Employer.</p></div><div></div>

AR Specialist

<div><p><b>Johnstone Supply</b> is seeking a passionate <b>Counter Sales Associate</b> to join our team <b>full-time</b> in Sterling, VA. With <b>competitive pay</b> and <b>great benefits and perks</b> such as medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, paid time off, and a supportive work environment, this is your opportunity to thrive in a role where you can make a real difference. Join us and become part of our family!</p><p><b><br>
ABOUT US:</b></p><p>
Johnstone Supply is a one-stop shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.</p><p>
With a <b>friendly, fun, and team-oriented environment</b>, our employees know that they are not just a number. We value their hard work and show it through our <b>bonuses, competitive pay, and great benefits</b>.</p><p><b><br>
YOUR TYPICAL DAY AS A COUNTER SALES ASSOCIATE:</b></p><p>
In this rewarding role, your morning kicks off with a flurry of activity as you assist customers with their inquiries, provide expert product recommendations, and process transactions with ease. Throughout the day, you lead by example, mentoring your team members and ensuring that our counter area is organized and stocked. As the day winds down, you reflect on the meaningful connections you've made with customers and the satisfaction of helping them find the perfect solutions for their needs.</p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
High school diploma or equivalent</li><li>
2+ years related experience and/or training in the HVAC/R industry, or an equivalent combination of education and experience</li></ul><p><b>
Preferred:</b> 2 years of experience as a sales and service associate in the HVAC/R or similar industry.</p><p><b><br>
WORK SCHEDULE:</b></p><p>
This is a full-time position with a typical schedule of Monday through Friday, 7:00 AM to 4:30 PM. Occasional after-hours or weekend work may be required based on business needs.</p><p><b>
Are you ready to embark on an exciting new career journey?</b> Applying is easy and takes just 3 minutes with our mobile-friendly initial application process. Join us as a Counter Sales Associate and let's achieve greatness together.</p></div>

Counter Sales Associate

<div><p><b>Johnstone Supply</b> is seeking to hire an enthusiastic <b>full-time Branch Manager</b> to help maintain the highest levels of customer satisfaction and continued growth at our <b>Reading, PA</b> branch location. Are you ready to take your operations management <b>career to the next level</b>? Do you want to provide leadership in a <b>family-focused environment</b> where <b>employees are treated with respect</b> and tend to stay a long time? If so, please read on!</p><p>
This management position earns <b>a competitive salary - </b>base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for <b>generous full-time benefits</b>, including <b>monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, and paid time off (PTO)</b>. If this sounds like the right operations management opportunity for you, apply today!</p><p><b><br>
ABOUT JOHNSTONE SUPPLY</b></p><p>
Johnstone Supply is a one-stop-shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.</p><p>
With a <b>friendly, fun, and team-oriented environment</b>, our employees know that they are not just a number. We value their hard work and show it through our <b>employee recognition program, bonuses, competitive pay, and great benefits</b>. We also offer <b>training through Johnstone University</b> both online and in the classroom. Come join our family!</p><p><b><br>
A DAY IN THE LIFE OF A BRANCH MANAGER</b></p><p>
As a Branch Manager for one of our locations, you are responsible for coordinating and overseeing all operations, including the hiring, training, and supervision of branch staff. Under your exceptional leadership, all counter sales, warehouse, and delivery staff are inspired to take pride in their work and provide above-and-beyond customer service. As a hands-on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk-in customers. Your style of performance fosters teamwork, respect, cooperation, accountability, and trust.</p><p>
As a strategic leader, you also come up with appropriate strategies to increase productivity and performance levels. You are goal-oriented and continually achieve your branch's financial targets. You resolve customer complaints and dispute effectively. With attention to detail and efficiency, you accurately complete transactions and paperwork. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You feel great about the important role you play in driving our success as well as that of the HVAC businesses we serve!</p><p><b><br>
QUALIFICATIONS FOR A BRANCH MANAGER</b></p><ul><li>
High school diploma or equivalent</li><li>
Management experience in operations</li><li>
Ability to learn and effectively use our point-of-sale computer system</li><li>
Ability to pass a drug screen</li><li>
Business acumen</li><li>
Consistent customer service skills</li><li>
Leadership skills</li></ul><p>
HVAC/R industry experience or training is preferred but multiple factors will be taken into consideration. General knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shippingreceiving, and sales are preferred, but <b>we are willing to train the right person</b>.</p><p>
Do you work efficiently and with a sense of urgency? Are you able to prioritize multiple tasks and delegate effectively? Do you enjoy coaching and mentoring others? Are you an empathetic listener with exceptional problem-solving skills? If so, you might just be perfect for this HVAC/R supply store management position!</p><p><b><br>
READY TO JOIN OUR TEAM?</b></p><p>
If this HVAC/R supply store management position sounds right for you, please complete our initial <b>3-minute, mobile-friendly application</b>. We look forward to meeting you!</p><p><br>
Location: 19605</p></div>

Branch Manager

<div><p><b>Job Responsibilities
</b></p><ul><li>Answers incoming telephone calls and greets customers who walk in the store.
</li><li>Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>Develops good working relationships and rapport with customers. Greets regular customers by name.</li><li>Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.</li><li>Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.</li><li>Follows company pricing and credit guidelines</li></ul><div><b><br>
Sales Results and Responsibilities</b><br>
<ul><li>Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li></ul></div><p><b><br>
Requirements</b></p><div>
Language Proficiencies:<br>
<ul><li>Proficient conversational English skills.</li><li>The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.</li><li>Conversational fluency in Spanish.</li></ul></div><div>
Education and Experience<br>
Required:
<br>
<ul><li>High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.</li></ul>
Preferred:
<br>
<ul><li>2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.</li></ul></div></div>

Bilingual Counter Sales

<div><p><b>Job Responsibilities
</b></p><ul><li>Answers incoming telephone calls and greets customers who walk in the store.
</li><li>Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>Develops good working relationships and rapport with customers. Greets regular customers by name.</li><li>Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.</li><li>Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.</li><li>Follows company pricing and credit guidelines</li></ul><div><b><br>
Sales Results and Responsibilities</b><br>
<ul><li>Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li></ul></div><p></p><p><b><br>
Requirements</b></p><div>
Language Proficiencies:<br>
<ul><li>Proficient conversational English skills.</li><li>The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.</li><li>Conversational fluency in Spanish.</li></ul></div><div>
Education and Experience<br>
Required:
<br>
<ul><li>High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.</li></ul>
Preferred:
<br>
<ul><li>2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.</li></ul></div><p>
ID 158</p></div>

<div></div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Who is Johnstone?</b><br>
</h2></div><div>
Johnstone Supply is a wholesale distributor catering to professional HVACR contractors, offering the industry's largest selection of equipment and genuine OEM parts. We are dedicated to our work and believe in the power of growing together. By fostering partnerships with our employees, customers, and the community, we help each other thrive and achieve success.</div><div></div><div><b><br>
Position responsibilities</b>:<br>
</div><div><b><i>
Customer Service</i></b></div><ul><li>
Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.</li><li>
Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.</li><li>
Research and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
</li><li>Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.</li><li>
Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.</li><li>
Develops good working relationships and rapport with customers. Greets regular customers by name.</li></ul><div><b><i>
Sales</i></b></div><ul><li>
Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply</li><li>
Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
</li><li>Uncovers and communicates sales lead information to outside sales staff and management.</li><li>
Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.</li><li>
Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.</li><li>
Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory representatives.</li></ul><div><b>
Position requirements</b>:</div><ul><li>
High school diploma or general education degree (GED); at least 2 years of related experience and/or training in the HVAC/R industry; or equivalent combination of education and experience. Previous experience as a Sales &amp; Service Associate in the HVAC-R or similar industry is preferred, but not required for this role.</li><li>
Ability to provide consistent, professional customer service.</li><li>
Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.</li><li>
Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.</li><li>
Demonstrated understanding and application of effective sales strategies and techniques.</li><li>
Skill in building long term customer relationships.</li><li>
Ability to maintain a positive and friendly demeanor.</li><li>
General knowledge of HVACR products, concepts and the industry as a whole.</li><li>
 Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.</li><li>
Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.</li><li>
Skill in using point-of-sale computer systems to locate information and process transactions.</li><li>
Skill in using web-based tools to research product and information.</li><li>
Ability to work productively in teams with a wide range of people.</li></ul><div><b>
Benefits:</b></div><p>
At Johnstone Supply, we recognize that our employees&rsquo; growth, well-being, and success drives the company&rsquo;s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:</p><ul><li>
Paid Time Off (PTO) &ndash; 3 weeks of PTO for individual contributors and 4 weeks for leaders</li><li>
Safe Harbor 401(k) &ndash; 100% employer match up to 5% of base pay and immediately vests</li><li>
Holiday pay &ndash; we recognize and pay our employees for 7.5 holidays per year</li><li>
Employer subsidized medical, dental, and vision plans.</li><li>
Employer paid life insurance and long-term disability</li><li>
Voluntary short-term disability, accident and critical illness insurance</li><li>
24/7 Access to virtual care/telehealth options, and Parental Time Off</li><li>
Flexible spending accounts (FSA)</li><li>
$100 wellness reward for completing annual health check-up</li><li>
Employee Assistance Program (EAP) for you, and your family</li><li>
Coverage for chiropractic, acupuncture, and massage therapy services</li><li>
Tuition reimbursement, up to $5,250 per year</li><li>
Employee referral bonus program &ndash; earn up to $4,000 per year</li><li>
Employee service milestone recognition program</li><li>
Employee discounts on products &amp; retail discounts</li><li>
Variety of incentive plans for employees</li><li>
Bi-weekly pay days on every other Friday</li></ul><p>
The compensation range shared on this job posting is based on a number of different factors including geographical location and may vary depending on knowledge, skills, abilities, and experience.</p></div></div></div></div></div></div></div></div><p></p>

Counter Sales Specialist

<div><p><b>Johnstone Supply</b> is seeking a driven <b>full-time Counter Sales Associate</b> to join our thriving team in Rochester, NY! With <b>competitive compensation </b>of<b> $21.00 to $26.00, depending on experience</b> and <b>exceptional benefits</b>, including medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, paid time off, and a supportive team environment, this is your opportunity to excel in a role where your sales expertise shines. Join us and let's embark on a journey of success together!</p><p><b><br>
WHAT YOU CAN EXPECT:</b></p><p>
As the Counter Sales Team Lead - Sales Associate, you're at the forefront of our operation. Your day is a whirlwind of activity, from engaging customers with expert product knowledge to driving sales and exceeding targets. As a natural leader, you inspire your team to deliver exceptional service while ensuring our counter area is organized and efficient. Every interaction is an opportunity to showcase your sales prowess and make a lasting impression on our valued customers.</p><p><b><br>
WHAT WE NEED FROM YOU:</b></p><p><b>
Minimum:</b></p><ul><li>
High school diploma or equivalent</li><li>
2+ years related experience and/or training in the HVAC/R industry, or an equivalent combination of education and experience</li></ul><p><b>
Preferred:</b></p><ul><li>
2+ years of experience as a sales and service associate in the HVAC/R or similar industry</li></ul><p><b><br>
SCHEDULE:</b></p><p>
This is a full-time position with a typical schedule of Monday through Friday, 7:00 AM to 4:30 PM. Occasional after-hours or weekend work may be required based on business needs.</p><p><b><br>
GET TO KNOW OUR COMPANY:</b></p><p>
Johnstone Supply is a one-stop shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish.</p><p>
With a <b>friendly, fun, and team-oriented environment</b>, our employees know that they are not just a number. We value their hard work and show it through our <b>bonuses, competitive pay, and great benefits</b>.</p><p><b><br>
ARE YOU READY TO TAKE YOUR SALES CAREER TO THE NEXT LEVEL?</b></p><p>
Don't miss out on this exciting opportunity! Applying is quick and easy, taking just 3 minutes with our mobile-friendly initial application process. Let's elevate the HVAC/R industry together and pave the way for unparalleled success. Apply to be a Counter Sales Team Lead - Sales Associate today!</p></div>

Join Johnstone Supply and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Johnstone Supply

About Company

AR Specialist

Counter Sales Associate

Branch Manager

Bilingual Counter Sales

Bilingual Counter Sales

Counter Sales Specialist

Counter Sales Associate