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JoulestoWatts Business Solutions Pvt Ltd

Job Title: Technical Support Engineer -AMSWork Location: Bangalore (Hybrid)Salary: Up to 5 LPA (based on current CTC &amp; relevant experience)About the RoleWe are looking for a dedicated and technically strong Technical Support Engineer &ndash; AMS to join our growing support operations. This role demands excellent troubleshooting skills, strong product knowledge, and the ability to support customers with professionalism and patience. If you enjoy solving technical issues and ensuring seamless user experience, this role is a great fit for you.You will be responsible for diagnosing computer hardware and operating system issues, providing resolutions, and guiding users through step-by-step solutions. You will work closely with internal teams to ensure consistent and high-quality support delivery.Key ResponsibilitiesTechnical SupportDiagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.Provide remote technical assistance through phone, email, or tickets.Guide users with step-by-step resolutions for both basic and advanced technical concerns.Document issues, resolutions, and escalations accurately in the ticketing system.Customer ExperienceCommunicate clearly and professionally with customers across different channels.Maintain strong customer satisfaction by ensuring timely and effective support.Collaborate with cross-functional teams for escalations and complex problem-solving.Shift &amp; Work FlexibilityAbility to work in AMS shift initially, with flexibility to adapt to any shift in the future based on business needs.Willingness to work in rotational shifts and accommodate weekly offs accordingly.Comfortable with a hybrid working model, with flexibility to operate from KTP or ECP depending on organizational requirements.Required QualificationsGraduatepreferably BCA or equivalent technical background.1 to 4 years of relevant experience in technical support or IT helpdesk roles.Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.Good English communication skills, both verbal and written.Ability to multitask and work in a fast-paced support environment.Preferred SkillsExperience working with ticketing tools (ServiceNow, Jira, Freshdesk, etc.)Knowledge of basic networking (LAN, Wi-Fi, IP configuration)Ability to follow SOPs, SLAs, and documentation standardsStrong problem-solving and analytical mindsetWhy Join Us?Opportunity to work in a dynamic and supportive teamExposure to a wide range of technical issues and real-time scenariosHybrid work environment for better work-life balanceGrowth opportunities based on performance and skill developmentInterested Candidates Kindly share your Updated Resume To jishnu.s@joulestowatts.coJob Type: Full-timePay: ₹300,000.00 - ₹520,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Technical Support Engineer L1

Join JoulestoWatts Business Solutions Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JoulestoWatts Business Solutions Pvt Ltd

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Technical Support Engineer L1