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JR Peters, Inc.

JOB PURPOSE: This role is more than just a job&mdash;it&rsquo;s your first step into the technical support world of Jack&rsquo;s Fertilizers, where our team is what sets us apart from being &lsquo;just a bag of fertilizer&rsquo;. As a Tech Specialist, you&rsquo;ll gain foundational fertility knowledge and hands-on lab experience evaluating plant health and performance. You&rsquo;ll learn from experienced team members while supporting our customers via email, phone, virtual meetings, and in-person visits. It&rsquo;s fun, it&rsquo;s challenging, and the end result is a more confident and knowledgeable YOU!JOB RESPONSIBILITIES:1.)Get to know our Jack&rsquo;s family of fertilizers<ul><li>Gain a comprehensive understanding of all Jack&rsquo;s blends, across multiple product lines, focusing on Directions for Use and mixing rates, to confidently guide customers in feeding their plants</li><li>Engage in meaningful conversations with growers, helping them understand and trust our products to enhance their growing success</li><li>Learn to tailor your communication to meet each customer&rsquo;s needs, whether through email, phone, in person or virtual meetings, ensuring they can effectively use our products</li></ul>2.)Administrative Support for Tech Specialists<ul><li>This in-office position plays a crucial role in supporting both the Technical and Sales teams&mdash;boots on the ground is what makes the magic happen out in the field</li><li>Being at headquarters also means you're a vital connection point for supporting our remote team members, helping everyone stay aligned and empowered to serve our customers</li><li>Support preparation and execution of training materials, presentations, laboratory documents, tradeshow materials, online order support, and product trial material organizations as requested by Technical Specialists</li></ul>3.)Technical Support for Jack&rsquo;s Growers<ul><li>Get comfortable using HubSpot, our customer relationship management (CRM) system&mdash;track communications, create support tickets, and organize customer information for efficient follow-up</li><li>Learn to ask the right questions to understand the full context of each grower&rsquo;s situation&mdash;crop type, growing environment, goals, and challenges&mdash;to better support their success</li><li>Approach every interaction as a learning opportunity&mdash;for both you and the customer&mdash;and work toward providing friendly, thoughtful, and knowledgeable support</li><li>Complete Jack&rsquo;s Fundamentals Short Course including Basic Fertilizer Knowledge, Jack&rsquo;s Classic, Intro to Jack&rsquo;s Professional, Intro to Jack&rsquo;s Nutrients, Intro to Laboratory Analysis</li></ul>4.)Be a Fertilizer Mathematician<ul><li>Fertilizer math is not for everyone, it can be confusing and frustrating, help communicate the benefits, efficiencies, and use of our products for many different crops</li><li>While fertilizer calculations can seem complex at first, your role will be to break down those numbers into simple, helpful guidance for Jack&rsquo;s Growers of all levels</li></ul>5.)Technical Support for Laboratory Inquiries<ul><li>Help our customers make sense of all the useful information our lab provides &ndash; be able to answer customer questions forwarded to the lab about samples and results</li><li>Begin developing the skills to interpret lab results with guidance from senior team members</li><li>Collaborate closely with the Tech Team to ensure consistent, science-backed support and grow your confidence in making informed recommendations over time</li></ul>CORE TASKS TO LEARN:<ul><li>Master HubSpot&mdash;efficiently communicate with customers, track interactions, and manage support tickets to ensure timely, professional responses and a seamless customer experience.</li><li>Actively participate in team meetings to discuss customer cases, share learnings, and stay aligned on best practices for recommendations.</li><li>Develop technical confidence by responding to customer inquiries, leveraging guidance from senior team members and the Jack&rsquo;s Fundamentals resource book, with the goal of providing reliable, high-quality support that exceeds customer expectations.</li></ul>If interested, please send resume and cover letter to: Kaitlyn Sterner, Director of Technical Support at ksterner@jrpeters.comPay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Horticulture or Plant Science: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Allentown, PA 18106 (Required)</li></ul>Work Location: In person

Technical Support Specialist

Join JR Peters, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JR Peters, Inc.

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Technical Support Specialist