Qureos Mentor

justclean

Job SummaryThe Regional Partner Success Officer is responsible for ensuring operational success and order fulfillment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergencies.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthLicense/Certification:<ul><li>Driving licence (Preferred)</li><li>Employment visa (Preferred)</li></ul>

Sales & Operation Officer

The City Manager will be responsible for overseeing all aspects of justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfillment, and maintaining the highest standards of brand representation.The City Manager will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per month

City Manager

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Requirements:<ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li><li>Bilingual (Arabic/English) abilities are a Must.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

Join justclean and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

justclean

ABOUT_COMPANY

Sales & Operation Officer

City Manager

Call Center Agent