Qureos Mentor

Juut SalonSpa

<div>NOTE: Hybrid schedule, however, the successful candidate will reside in the Twin Cities metro area. MUST have Monday-Saturday availability.
A Reservations Specialist provides exceptional customer service by efficiently managing scheduling, addressing client inquiries, and ensuring a seamless experience for guests and artists. This role includes booking appointments through multiple avenues (text, call and email), maintaining accurate guest records, offering product and service recommendations, and supporting guest engagement.
Key Responsibilities:<ul><li>
Respond to calls and texts to answer customer inquiries and book appointments</li><li>
Recommend add-ons and services to enhance the client&rsquo;s experience</li><li>
Manage appointment reminders, rescheduling, and cancellations</li><li>
Stay knowledgeable about services, products, and artists to answer questions and successfully maximize the schedule</li><li>
Assist with guest referral emails, social media, and appointment follow up</li></ul>
Qualifications:<ul><li>
Strong customer service and communication skills (both verbal and written)</li><li>
Proficient in office technologies (slack, teams, outlook, internet, etc.)</li><li>
Ability to multitask in a fast-paced environment with attention to detail</li><li>
Typing speed of 35+ WPM</li><li>
Team-oriented with a positive attitude</li></ul>
Education &amp; Experience:<ul><li>
3+ years of customer service experience/retail</li><li>
Experience in hospitality, salon, or call center environments a plus</li></ul>
Working Conditions:<ul><li>
Ability to sit and use computers for extended periods</li><li>
Open office or call center environment - this position requires on-site training</li><li>
Availability for evening and weekend shifts</li></ul> 
Note: This job description is not exhaustive. Reasonable accommodation may be provided for individuals with disabilities.</div>

Reservation Specialist

Join Juut SalonSpa and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Juut SalonSpa

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Reservation Specialist