Qureos Mentor

JW Marriott

<div><p><b>Job Summary:</b></p><p>
Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, food quality and availability, safety, and wellbeing of guests. Complete work orders for maintenance repairs. Check stock and requisition necessary supplies. Ensure guest satisfaction and resolve any guest issue.</p><p>
 Assist management in motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p><p>
 <b>Job Family Core Work Activities</b></p><p>
 <b>Safety and Security</b></p><ul><li>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li><li>
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.</li><li>
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.</li><li>
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).</li><li>
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li><li>
Maintain awareness of undesirable persons on property premises.</li><li>
Complete appropriate safety training and certifications to perform work tasks.</li><li>
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.</li></ul><p>
 <b>Policies and Procedures</b></p><ul><li>
Protect the privacy and security of guests and coworkers.</li><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul><p>
 <b>Guest Relations</b></p><ul><li>
Address guests' service needs in a professional, positive, and timely manner.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Assist other employees to ensure proper coverage and prompt guest service.</li><li>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).</li></ul><p>
 <b>Communication</b></p><ul><li>
Speak to guests and co-workers using clear, appropriate and professional language.</li><li>
Provide assistance to coworkers, ensuring they understand their tasks.</li><li>
Talk with and listen to other employees to effectively exchange information.</li><li>
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).</li><li>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li></ul><p>
 <b>Assists Management</b></p><ul><li>
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.</li><li>
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.</li><li>
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.</li><li>
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.</li><li>
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).</li><li>
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.</li><li>
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.</li><li>
Coordinate tasks and work with other departments to ensure that the department runs efficiently.</li><li>
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).</li><li>
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).</li></ul><p>
 <b>Working with Others</b></p><ul><li>
Support all co-workers and treat them with dignity and respect.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li><li>
Partner with and assist others to promote an environment of teamwork and achieve common goals.</li><li>
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments.</li></ul><p>
 <b>Quality Assurance/Quality Improvement</b></p><ul><li>
Comply with quality assurance expectations and standards.</li><li>
Monitor the performance of others to ensure adherence to quality expectations and standards.</li><li>
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.</li></ul><p>
 <b>Physical Tasks</b></p><ul><li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li></ul><ul><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li></ul><p>
 <b>General Food and Beverage Services</b></p><ul><li>
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).</li><li>
Document any and all guest and employee incidents/accidents for management follow up.</li><li>
Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.</li><li>
Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.</li><li>
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.</li><li>
Assist your and other departments when needed to ensure optimum service to guests.</li><li>
Follow property key policies, including checking out and returning keys to appropriate departments.</li><li>
Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.</li><li>
Notify management of maintenance repairs issues.</li><li>
Monitor dining rooms for seating availability, service, safety, and well being of guests.</li><li>
Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.</li></ul><p>
 <b>Assists Management</b></p><ul><li>
Inspect grooming and attire of staff, and rectify any deficiencies.</li><li>
Communicate with guests, other employees, or departments to ensure guest needs are met.</li><li>
Ensure staff is working together as a team to ensure optimum service to guests.</li></ul><p>
 <b>Greeting and Seating</b></p><ul><li>
Thank every guest upon departure, invite them to return, and wish them a fond farewell.</li></ul><p>
 <b>Closing</b></p><ul><li>
Secure liquors, beers, wines, coolers, cabinets, and storage areas.</li><li>
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.</li></ul><p>
 <b>Cash/Bank Handling</b></p><ul><li>
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.</li><li>
Follow property control audit standards and cash handling procedures (e.g., blind drops).</li></ul><p>
 <b>Bartending</b></p><ul><li>
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).</li><li>
Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.</li><li>
Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.</li><li>
Communicate last call at designated closing time to guests, banquet manager/supervisor, night MOD (manager on duty), and/or servers.</li></ul><p>
 <b>Stock and Supplies</b></p><ul><li>
Check quality and quantity of all stock and supplies using checklist.</li></ul><p>
 <b>Education:</b></p><p>
High school diploma/G.E.D. equivalent</p><p></p><p><b><br>
Related Work Experience:</b></p><p>
At least 2 years of related work experience</p><p></p><p><b><br>
Supervisory Experience:</b></p><p>
At least 2 years of supervisory experience</p><p></p><p><b><br>
License:</b></p><p>
N/A</p></div>

RESTAURANT SUPERVISOR - Front of the House

<div><div><b>Position Title: Public Area (PA) Attendant</b></div><div><b>
Reports To: Public Area Supervisor</b></div><div><b>
Department: Housekeeping</b></div><div><b>
Shift: Day, Swing and Graveyard</b></div><div></div><div><b><br>
Role: </b>The Public Area Attendant is responsible for maintaining a clean, sanitary, and welcoming environment throughout all public areas. This includes responding promptly to requests such as drink spills, biohazards, or guest assistance. The attendant is expected to perform all duties in accordance with departmental standards and consistently meet or exceed performance expectations. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.</div><div></div><div><b><br>
Qualifications:</b></div><ul><li><b>
Education:</b> High School Diploma or GED</li><li><b>
Experience:</b> Previous housekeeping experience in a hotel, resort, or similar environment</li><li><b>
Skills:</b><ul><li>
Ability to verbally communicate effectively with guests and team members</li><li>
Strong attention to detail to ensure cleanliness standards are consistently met</li><li>
Effective time management, including the ability to prioritize tasks and work independently</li><li>
Dependability and strong work ethic, with the ability to follow established procedures</li><li>
Ability to work in a fast‑paced environment while maintaining a positive and professional demeanor</li><li>
Basic problem‑solving skills, especially when responding to spills, hazards, or guest needs</li><li>
Physical stamina, including the ability to stand, walk, bend, and lift as required for extended periods</li><li>
Teamwork skills to collaborate smoothly with housekeeping, maintenance, and other departments</li></ul></li><li><b>
Required:</b><ul><li>
Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted</li></ul></li></ul><div></div><div><b><br>
Required Work Cards needed:</b></div><ul><li>
N/A</li></ul><div></div><div><b><br>
Key Responsibilities: </b><i>Responsibilities include, but are not limited, to the following:</i></div><div><b>
Lobbies and Common Area:</b></div><div><ul><li>
Clean and sanitize all glass doors, handle doors, ADA bars, chairs, handrails, tables, and counters within Public Areas</li><li>
Clean finger prints, dirty and/or smudges on doors, glass, tables, and counters as often as need it.</li><li>
Vacuum all carpets as need it</li><li>
Dust mop and damp mop all tile flooring, always using caution signs to prevent any guest or associate injury.</li><li>
Clean and sanitize all 6 guest elevators as well as the 2 employee elevators (including elevator tracks)</li><li>
Dust all furniture including table and chairs legs,</li><li>
Clean phone booth areas, business center, computer desk (wipe phones, ledges, monitors, keyboards)</li><li>
Empty and clean all trashcans and replace plastic bag through all property</li><li>
Clean and refill ashtrays as needed.</li><li>
Report and/or address all maintenance issues or a safety hazard as appropriate
</li></ul></div><div><b>Grounds, Spa, Pool and Common Area:</b></div><div><ul><li>
Clean and sweep the pathways, pool bar, pool restrooms, pool deck, Ceres&rsquo;s patio, Parian patio.</li><li>
Clean and sanitize pool/spa restrooms, stools, toilets, doors, floors and showers</li><li>
Clean and sanitize waiting room, showers, toilets, sinks, sauna and steam room and Jacuzzi.</li><li>
Clean and sanitize fitness room (equipment, restrooms, furniture, pictures, etc.).</li><li>
Replenish restroom, pool, shower and fitness room supplies as needed, including: Towels, toilet paper, Kleenex, hand soap, personal product dispenser etc.</li><li>
Clean and empty the trashcans at pool, cabanas, pool deck, Jacuzzi, guest valet at both lobbies.</li><li>
Power wash pathways, cabanas, patios and all pool furniture</li><li>
Polish the Valencia escalator and check all stairwells</li><li>
Clean and sanitize furniture, floors, and all guest areas at the different restaurants.</li><li>
Follows the appropriate cleaning and disposal of Biohazard and/or Blood borne pathogens, following the OSHA regulations.</li><li>
Report and/or address all maintenance issues or a safety hazard as appropriate.</li></ul></div><div><b>
 Restrooms:</b></div><div><ul><li>
Clean and sanitize all restrooms areas in the Hotel including but not limited to the following:</li></ul></div><div><ul><li>
Toilets, rims, bases, bowls, seats, lids, hinges, pipes, tanks sinks, pipes under sinks, Urinals (when applicable)</li><li>
Floors sweep when needed and mop twice of day during the shift.</li><li>
Stalls, sides, fixtures, doors, door handles, hinges.</li><li>
All furniture, walls, art work</li><li>
Mirrors, doorway, door, threshold, handle, door jam</li></ul></div><div><ul><li>
Polish metals</li><li>
Dust high items, vents</li></ul></div><div><ul><li>
Replace restroom supplies as needed, including: paper towels, toilet paper, tissue, hand soap, personal product dispenser etc.</li><li>
Empty trash receptacles and replace trash bags</li><li>
Maintain restrooms sweep log</li><li>
Ensure all supply closets are clean and organize</li></ul></div><div></div><div><b><br>
The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.</b></div><div></div><div><b><br>
Essential Job Functions:</b></div><div>
The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.</div><div></div><div><br>
Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.</div><div></div><div><br>
<ul><li>
Interact professionally and courteously with management, fellow associates, and guests.</li><li>
Communicate effectively in verbal interactions with guests and coworkers.</li><li>
Sustain prolonged periods of standing and walking throughout the shift.</li><li>
Perform frequent bending, reaching, and other physical movements required for room cleaning.</li><li>
Transport, push, pull, and maneuver carts and equipment weighing up to 80 lbs.</li><li>
Lift and carry items weighing up to 80 lbs. as needed.</li><li>
Maintain coordination of eyes and hands to safely and efficiently perform cleaning tasks.</li><li>
Operate standard housekeeping tools, equipment, and cleaning machinery.</li><li>
Apply basic math skills for inventory counts and supply handling.</li><li>
Read and accurately distinguish letters, numbers, symbols, labels, and written instructions.</li><li>
Understand and comply with all Policies and Procedures, job expectations, daily memos, chemical labels (MSDS/SDS), and safety guidelines.</li><li>
Work safely with and around cleaning chemicals, following all proper handling and PPE protocols.</li></ul></div></div><p></p>

Public Area Attendant - Reserve

<div><div><div><div><div><div><div><b>Location: </b>JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA</div><div><b>
Compensation: </b>Salary</div><div><b>
Schedule: </b>Full-Time</div><div><b>
Position Type: </b>Management</div><div></div><p><b><br>
Benefits</b></p><ul><li>
Health Insurance</li><li>
Dental and Vision</li><li>
Paid Time Off</li><li>
401K</li><li>
Parking and Metro Reimbursement</li><li>
Travel Perks and Benefits</li><li>
Recognition and Rewards</li><li>
Growth Opportunities
</li><li>&hellip;and much more!</li></ul><p></p><p><b><br>
Job Summary</b></p><p>
Entry-level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. Position directs and works with associates to clean and maintain guestrooms and public spaces. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.</p><p></p><p><b><br>
Job Specific Tasks</b></p><ul><li><ul><li>
Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.</li><li>
Empowers associates to provide excellent customer service within guidelines.</li><li>
Supports training initiatives for all current and new associates.</li><li>
Participates as needed in the investigation of associate accidents.</li><li>
Communicates performance expectations to Housekeeping associates in accordance with job descriptions for each position and monitors progress.</li><li>
Coaches, counsels, and encourages associates.</li><li>
Manages payroll administration.</li><li>
Ensures all associates have proper supplies, equipment, and uniforms.</li><li>
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.</li><li>
Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li><li>
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li><li>
Assists in supervising an effective inspection program for all guestrooms and public space.</li><li>
Communicates areas in need of attention to staff and follows up to ensure understanding.</li><li>
Participates as needed in the interviewing and hiring of Housekeeping associate team members with the appropriate skills.</li><li>
Handles associate progressive disciplinary procedures as required.</li><li>
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.</li><li>
Supervises the Housekeeping shifts including &quot;breaking out the house.&quot;</li><li>
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li><li>
Works effectively with the Engineering department on guest room maintenance needs.</li><li>
Understands and complies with loss prevention policies and procedures.</li><li>
Sets a positive example for guest relations.</li><li>
Assists in the review of comment cards and guest satisfaction results with associates.</li><li>
Participates in the associate performance appraisal process, giving feedback as needed.</li><li>
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.</li><li>
Handles guest problems and complaints seeking assistance from supervisor as necessary.</li><li>
Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).</li><li>
Ensures knowledge and understanding of OSHA regulations are up to date.</li><li>
Oversees all lost and found procedures.</li><li>
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
</li><li>Inventories stock to ensure adequate supplies</li></ul></li></ul><p></p><p><b><br>
SOCIAL MEDIA SITES</b></p><div>
Marriott Careers: https://www.youtube.com/user/MarriottJobs</div><div></div><div><b><br>
JW Marriott Marquis Miami</b></div><div>
Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/</div><div>
Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en</div><div>
Facebook: https://www.facebook.com/JWMarriottMarquisMiami/</div><div>
Twitter: https://twitter.com/jwmm_miami?lang=en</div><div>
Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/</div></div></div></div></div></div></div><div></div>

ASSISTANT DIRECTOR OF SERVICES

Join JW Marriott and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JW Marriott

About Company

RESTAURANT SUPERVISOR - Front of the House

Public Area Attendant - Reserve

ASSISTANT DIRECTOR OF SERVICES