Qureos Mentor

JW Marriott Bengaluru Prestige Golfshire Resort & Spa

<div>
 
 
 Leading Food and Beverage Team
 
 
 
 &bull; Manages the Food and Beverage departments (not catering sales).
 
 
 &bull; Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 
 
 &bull; Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 
 
 &bull; Oversees all culinary, restaurant, beverage and room service operations.
 
 
 &bull; Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
 
 
 &bull; Provides excellent customer service to all employees.
 
 
 &bull; Responds quickly and proactively to employee's concerns.
 
 
 &bull; Provides a learning atmosphere with a focus on continuous improvement.
 
 
 &bull; Provides proactive coaching and counseling to team members.
 
 
 &bull; Encourages and builds mutual trust, respect, and cooperation among team members.
 
 
 &bull; Monitors and maintains the productivity level of employees.
 
 
 &bull; Develops specific goals and plans to prioritize, organize, and accomplish work.
 
 
 &bull; Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 
 
 &bull; Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
 
 
 
 
 
 Ensuring Exceptional Customer Service
 
 
 
 &bull; Provides excellent customer service.
 
 
 &bull; Responds quickly and proactively to guest's concerns.
 
 
 &bull; Understands the brand's service culture.
 
 
 &bull; Drives alignment of all employees, team leaders and managers to the brand's service culture.
 
 
 &bull; Sets service expectations for all guests internally and externally.
 
 
 &bull; Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
 
 
 &bull; Verifies all banquet functions are up to standard and exceed guest's expectations.
 
 
 &bull; Provides services that are above and beyond for customer satisfaction and retention.
 
 
 &bull; Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 
 
 &bull; Serves as a role model to demonstrate appropriate behaviors.
 
 
 &bull; Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
 
 
 
 
 
 Managing and Conducting Human Resource Activities
 
 
 
 &bull; Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 
 
 &bull; Conducts performance reviews in a timely manner.
 
 
 &bull; Promotes both Guarantee of Fair Treatment and Open Door policies.
 
 
 &bull; Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 
 
 &bull; Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 
 
 &bull; Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
 
 
 
</div>

Food and Beverage Manager

Join JW Marriott Bengaluru Prestige Golfshire Resort & Spa and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

JW Marriott Bengaluru Prestige Golfshire Resort & Spa

ABOUT_COMPANY

Food and Beverage Manager