Qureos Mentor

K Group Companies

<div></div><div><div><b>Systems Engineer II Overview:</b></div><div>
The <b>Systems Engineer II</b> plays a pivotal role in delivering exceptional service to our customer accounts by ensuring the seamless operation of technical systems. This position requires a proactive approach in analyzing service tickets, problem-solving, and investigating issues to maintain and enhance system performance. Responsibilities include addressing customer complaints, as well as installing and updating both hardware and software components.</div><div>
</div><div><b>
Systems Engineer II Core Functions:
</b></div><ul><li> <b>Project Management:</b> Lead projects from inception to completion, ensuring quality and timely delivery</li><li> <b>Customer Relations:</b> Serve as the primary customer liaison, building strong relationships and providing regular updates</li><li> <b>Technical Ownership:</b> Take ownership of duties, proactively seek improvements, and mentor junior staff</li><li> <b>Success Driver:</b> Contribute to customer satisfaction and operational efficiency through a combination of technical expertise, project management, and leadership</li></ul><div><b>
</b></div><div><b>
Systems Engineer II Responsibilities:</b></div><ul><li> Leads and owns new project deployments both onsite and remotely</li><li> Works alongside the project resources to ensure project completion and expectations</li><li> Implements upgrades and updates to systems for customers</li><li> Engages in thorough troubleshooting and oversees customer-facing tasks with limited guidance</li><li> Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods</li><li> Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly</li><li> Recognizes chances for upselling throughout the lifecycle of service tickets</li></ul><div><b>
</b></div><div><b>
Systems Engineer II Qualifications:
</b></div><ul><li>Strong working knowledge of computer systems, hardware, and software, with specific, demonstrable experience in:
</li><li>Network Infrastructure: Configuration, management, and troubleshooting of Juniper routers, switches, and firewalls (Junos OS/MIST experience highly preferred).</li><li>Security Solutions: Deployment and administration of Barracuda products (e.g., Email Security Gateway, CloudGen Firewall, Web Application Firewall, Backup).</li><li>VoIP/Communication Systems: Implementation and support of 3CX and/or RingCentral phone systems.</li><li>Minimum 3-5 years of relevant IT experience required.</li><li>Strong troubleshooting skills with the ability to identify and resolve complex technical problems across diverse systems.</li><li>Ability to work collaboratively in cross-functional teams and communicate effectively technical information to both technical and non-technical stakeholders.</li><li>Proven ability to meet deadlines and handle multiple tasks, particularly in managing concurrent deployment or support projects involving our core technology stack.</li><li>A relentless focus on providing excellent customer service.</li></ul><div></div><div><b><br>
About K Group Companies<br>
</b></div><div></div><br>
<div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><ul><li> Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

System Engineer II (Managed Service Provider)

<div></div><div><div><b>Sales Intelligence Analyst</b> <b>Overview:</b></div><div></div><div><br>
As a Sales Intelligence Analyst, you will play a pivotal role in shaping our business strategy by analyzing customer behavior, preferences, and trends. You'll leverage AI-driven analytics and online research methodologies to uncover actionable insights that optimize customer experiences, enhance engagement, and drive business growth. Additionally, you will identify and source leads that match the ideal customer profile, supporting targeted outreach and conversion strategies.</div><div></div><div><b><br>
Sales Intelligence Analyst</b> <b>Responsibilities:</b></div><div></div><ul><li><br>
Utilize AI-driven analytics platforms to extract insights from customer data, including behavior, sentiment, and purchasing trends.</li><li>Conduct online research to monitor industry trends, competitive benchmarks, and emerging technologies impacting customer engagement.</li><li>Develop predictive models and segmentation strategies using AI to anticipate customer needs and preferences.</li><li>Identify and source leads that align with the company&rsquo;s ideal customer profile, using AI-powered tools and market research.</li><li>Collaborate with marketing, sales, and product teams to integrate AI-powered insights into business strategies.</li><li>Create and maintain and presentations to communicate finds effectively.</li><li>Advocate for the ethical use of AI in customer analytics, ensuring compliance with privacy and security standards.</li></ul><div></div><div><b><br>
Sales Intelligence Analyst Qualifications:</b></div><div></div><ul><li><br>
Bachelor&rsquo;s degree in Business, Marketing or a related field.</li><li>Strong proficiency in leading sourcing techniques, online research methodologies, including AI-powered analytics tools, intelligence and trend forecasting.</li><li>Ability to translate complex AI-driven insights into clear, actionable recommendations.</li><li>Excellent communication skills to engage stakeholders and present data effectively.</li><li>Strategic thinking with a problem-solving mindset and attention to detail.</li></ul><div></div><div><b><br>
About K Group Companies</b></div><div>
K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.</div><div></div><div><b><br>
Why Work Here?</b></div><div>
&ldquo;Great, focused, team environment.&rdquo;</div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><ul><li>Competitive base salary based on experience</li><li>Bonus and commission programs</li><li>Paid Time Off (PTO)</li><li>Volunteer Paid Time Off (VTO)</li><li>100% employer paid family health insurance premium</li><li>100% employer paid disability insurance</li><li>100% employer paid dental &amp; vision insurance</li><li>401k with Safe Harbor contributions from company annually</li><li>Profit sharing opportunities</li></ul></div><div></div>

Sales Intelligence Analyst (IT Solutions)

<div><div><b>Sales Development Representative Overview:
</b></div><div><b>
</b></div><div>The <b>Sales Development Representative</b> (SDR) plays a pivotal role in driving the growth of a small tech company, acting as a cornerstone for building new business opportunities. This is a dynamic position tailored for someone eager to embrace their entrepreneurial spirit.
</div><div>In this role, you'll be responsible for generating and nurturing sales leads, setting up first-time appointments, and building lasting client relationships. You&rsquo;ll identify and target prospective clients, create innovative outreach campaigns, and determine ideal-fit customers to drive meaningful conversations. Beyond lead generation, you&rsquo;ll actively contribute to refining processes and strategies to help scale the sales function.</div><div>
</div><div>
Success in this role demands strong communication, negotiation skills, and the ability to adapt quickly in a fast-paced environment. Collaboration with cross-functional teams is crucial to meeting sales goals, fostering innovation, and accelerating our company's growth.</div><div>
</div><div><b>
Sales Development Representative Responsibilities:
</b></div><div>
</div><ul><li> Identify new target clients for business opportunities and proactively reach out to potential customers through various sales channels, such as cold calling, networking events, and referrals.</li><li> Conduct contact campaigns with presentations and demonstrations to educate prospective clients on the features and benefits of our products/services.</li><li> Develop and maintain a deep understanding of our products/services, as well as the industry trends and competitors, to effectively position our offerings.</li><li> Create customized sales campaigns to contact new client&rsquo;s terms that align with both the client's needs and company objectives.</li><li> Build and maintain strong relationships with customers through regular follow-ups and excellent customer service.</li><li> Collaborate with the internal teams to ensure smooth and successful client hand-offs through the sales lead process.</li><li> Meet or exceed monthly and quarterly sales targets set by the company.</li><li> Continuously update and maintain accurate sales records and CRM database.</li><li> Stay updated on market trends, industry news, and competitors' activities.</li></ul><div>
</div><div><b>
Sales Development Representative Required Skills and Qualifications:</b></div><div><b>
</b></div><ul><li> Familiarity with CRM platforms</li><li> Previous experience in sales and customer service</li><li> Ability to multitask and work well under pressure</li><li> Professional and detail oriented with excellent organizational skills</li><li> Deadline and detail-oriented
</li><li> Strong organizational skills
</li><li> Ability to build rapport with clients
</li><li> Strong computer skills</li></ul><div>
</div><div><b>
About K Group Companies
</b></div><div><b>
</b></div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div><b>
Compensation and Benefits</b></div><div><b>
</b></div><ul><li> Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

Sales Development Representative (IT Solutions)

<div><div><b>PreSales Engineer Physical Security Overview:<br>
</b></div><div></div><br>
<div>The <b>PreSales Engineer for Physical Security </b>is responsible for on-site and remote pre-sales technical assessments, the creation of bill of materials and related specifications, develops detailed scopes of work documents, drafting of project hand-off documentation, and maintains continuity throughout the projects for our customers.</div><div></div><div><b><br>
PreSales Engineer Physical Security Responsibilities:</b></div><div></div><ul><li><br>
 Provide the effective and comprehensive communications and documentation from the time of assignment through to a Project or Service hand-off, ensuring a clean execution and excellent experience for all involved</li><li> Support the Sales representative in consistently moving Opportunities forward
</li><li> Excellence in the experience, thoroughness, accuracy, and timeliness of assigned site assessments. Experience of owner and sales representative will be surveyed and measured from time to time</li><li> Listen, understand, and document customer or prospect needs and requirements</li><li> Become proficient in CWM Opportunities, Sell proposal application and pre-sales processes</li><li> Maintains expert level of RSI product and service knowledge and their applications</li><li> Assists the Sales representative with technical knowledge pertaining to the products and services offered by the company</li><li> Perform technical presentations that demonstrate how the products and services benefit and meet customer and prospect needs and requirements</li><li> Supports the Sales representative with frequent updates through excellent communication and detailed notes within ConnectWise</li><li> Interpret blueprints, diagrams, submittals, specifications, and schematics</li><li> Follow and support electrical codes, industry best practices and company standards</li><li> Become proficient in recording time efficiently and accurately within the sales cycle</li><li> Job duties other than those detailed above may be assigned for the ordinary conduct of business and may become a permanent element of this job description</li><li> Assist service team with advanced technical knowledge</li><li> Assess the strengths and limitations of current technology stack, as it relates to product offerings</li><li> Assist with the creation of technical best practice guides to serve the service team</li><li> Assist the sales representative(s) by maintaining margin in both product and service to deliver solutions within budget</li></ul><div></div><div><b><br>
PreSales Engineer Physical Security Qualifications:<br>
</b></div><div></div><br>
<ul><li> Physical Security field experience is required</li><li> Strong working knowledge of computer systems, hardware&rsquo;s, and software</li><li> Associate degree or 4 years&rsquo; experience preferred</li><li> Strong troubleshooting skills with the ability to identify and resolve complex technical problems</li><li> Ability to work collaboratively in cross-functional teams and communicate effectively</li><li> Proven ability to meet deadlines and handle multiple tasks</li><li> Familiarity with low voltage cabling and video monitoring solutions preferred</li></ul><div>
</div><div><b>
About K Group Companies
</b></div><div><b>
</b></div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><div></div><ul><li><br>
 Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities</li></ul></div>

PreSales Engineer - (Physical Security )

<div></div><div><div><b>Field Service Technician Level II Overview:</b></div><div></div><div><br>
We are seeking a dedicated <b>Field Service Technician II</b> to join our team and serve our clients in the <b>Des Moines, Iowa </b>area!
</div><div>The <b>Field Service Technician Level II </b>will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.<br>
</div><div></div><br>
<div><b>Field Service Technician Level II Responsibilities:</b></div><div></div><ul><li><br>
Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service</li><li>Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments</li><li>Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results</li><li>Assume leadership responsibilities by delegating tasks within the team&rsquo;s capabilities, fostering a collaborative environment that encourages growth and productivity</li><li>When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement</li><li>Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution</li><li>Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects</li><li>Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team</li><li>Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards</li><li>Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions</li><li>Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description</li></ul><div>
</div><div><b>
Field Service Technician Level II Qualifications:</b></div><div></div><ul><li><br>
Minimum 2 years with a previous construction trade</li><li>Advance knowledge of electricity (high and/or low voltage)</li><li>Hands-on/field experience from previous work experience</li><li>Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)</li><li>Ability to identify and use common low voltage cabling</li><li>Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
</li><li>Ability to read architectural drawings
</li><li>Team management/supervisor experience</li><li>Previous experience completing projects within scope
</li><li>Previous experience with service ticketing processes
</li><li>Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems</li><li>Excellent communication skills</li><li>Must have valid US Driver&rsquo;s license
</li></ul><div>
</div><div><b>About K Group Companies
</b></div><div>
</div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div>
</div><div><b>
Compensation and Benefits</b></div><div>
</div><ul><li>Competitive base salary based on experience</li><li>Bonus and commission programs</li><li>Paid Time Off (PTO)</li><li>Volunteer Paid Time Off (VTO)</li><li>100% employer paid family health insurance premium</li><li>100% employer paid disability insurance</li><li>100% employer paid dental &amp; vision insurance</li><li>401k with Safe Harbor contributions from company annually</li><li>Profit sharing opportunities.</li></ul></div>

Field Service Technician Level II – Des Moines, Iowa

<div></div><div><div><b>Field Service Technician Level II Overview:</b></div><div></div><div><br>
We are seeking a dedicated <b>Field Service Technician II</b> to join our team and serve our clients in the<b> Indianapolis, Indiana </b>area!
</div><div>The <b>Field Service Technician Level II </b>will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.<br>
</div><div></div><br>
<div><b>Field Service Technician Level II Responsibilities:</b></div><div></div><ul><li><br>
Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service</li><li>Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments</li><li>Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results</li><li>Assume leadership responsibilities by delegating tasks within the team&rsquo;s capabilities, fostering a collaborative environment that encourages growth and productivity</li><li>When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement</li><li>Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution</li><li>Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects</li><li>Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team</li><li>Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards</li><li>Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions</li><li>Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description</li></ul><div>
</div><div><b>
Field Service Technician Level II Qualifications:</b></div><div></div><ul><li><br>
Minimum 2 years with a previous construction trade</li><li>Advance knowledge of electricity (high and/or low voltage)</li><li>Hands-on/field experience from previous work experience</li><li>Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)</li><li>Ability to identify and use common low voltage cabling</li><li>Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
</li><li>Ability to read architectural drawings
</li><li>Team management/supervisor experience</li><li>Previous experience completing projects within scope
</li><li>Previous experience with service ticketing processes
</li><li>Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems</li><li>Excellent communication skills</li><li>Must have valid US Driver&rsquo;s license
</li></ul><div>
</div><div><b>About K Group Companies
</b></div><div>
</div><div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div>
</div><div><b>
Compensation and Benefits</b></div><div>
</div><ul><li>Competitive base salary based on experience</li><li>Bonus and commission programs</li><li>Paid Time Off (PTO)</li><li>Volunteer Paid Time Off (VTO)</li><li>100% employer paid family health insurance premium</li><li>100% employer paid disability insurance</li><li>100% employer paid dental &amp; vision insurance</li><li>401k with Safe Harbor contributions from company annually</li><li>Profit sharing opportunities.</li></ul></div><div></div>

Field Service Technician Level II – Indianapolis, Indiana

<div><div><b>Field Service Technician Level II Overview:</b></div><div></div><div><br>
We are seeking a dedicated <b>Field Service Technician II</b> to join our team and serve our clients in the <b>Columbus, Ohio</b> area!<br>
</div><div></div><br>
<div>The <b>Field Service Technician Level II </b>will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.<br>
</div><div></div><br>
<div><b>Field Service Technician Level II Responsibilities:</b></div><div></div><ul><li><br>
 Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service</li><li> Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments</li><li> Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results</li><li> Assume leadership responsibilities by delegating tasks within the team&rsquo;s capabilities, fostering a collaborative environment that encourages growth and productivity</li><li> When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement</li><li> Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution</li><li> Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects</li><li> Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team</li><li> Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards</li><li> Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions</li><li> Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description</li></ul><div></div><div><b><br>
Field Service Technician Level II Qualifications:</b></div><div></div><ul><li><br>
 Minimum 2 years with a previous construction trade</li><li> Advance knowledge of electricity (high and/or low voltage)</li><li> Hands-on/field experience from previous work experience</li><li> Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)</li><li> Ability to identify and use common low voltage cabling</li><li> Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
</li><li> Ability to read architectural drawings
</li><li> Team management/supervisor experience</li><li> Previous experience completing projects within scope
</li><li> Previous experience with service ticketing processes
</li><li> Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems</li><li> Excellent communication skills</li><li> Must have valid US Driver&rsquo;s license<br>
</li></ul><div></div><br>
<div><b>About K Group Companies<br>
</b></div><div></div><br>
<div>K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.
</div><div>
</div><div><b>Why Work Here?</b></div><div><i>
&ldquo;Great, focused, team environment.&rdquo;</i></div><div>
For more than 40 years, K Group Companies has been one of West Michigan&rsquo;s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.</div><div>
As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers &ndash; and each other!</div><div>
Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!</div><div></div><div><b><br>
Compensation and Benefits</b></div><div></div><ul><li><br>
 Competitive base salary based on experience</li><li> Bonus and commission programs</li><li> Paid Time Off (PTO)</li><li> Volunteer Paid Time Off (VTO)</li><li> 100% employer paid family health insurance premium</li><li> 100% employer paid disability insurance</li><li> 100% employer paid dental &amp; vision insurance</li><li> 401k with Safe Harbor contributions from company annually</li><li> Profit sharing opportunities.</li></ul></div>

Field Service Technician Level II - Columbus, Ohio

Join K Group Companies and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.