Qureos Mentor

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.
This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.</li>
<li>Provide detailed information about our property management services, leasing options, and amenities.</li>
<li>Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.</li>
<li>Maintain accurate records of customer interactions and update the CRM system as needed.</li>
<li>Collaborate with other departments to ensure customer requests are met in a timely manner.</li>
<li>Provide feedback on customer interactions to improve service delivery and customer experience.</li>
<li>Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.</li>
<li>Assist in developing and implementing customer service initiatives to enhance overall customer engagement.</li>
<li>Stay informed about industry trends and developments to better assist customers.</li>
</ul>Requirements
Education &amp; Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.
Experience: Customer service experience (real estate/property management preferred).
Skills:
<ul><li>Proficient in Arabic and English (written and spoken).</li>
<li>Good with Microsoft Office (especially Excel) and CRM software.</li>
<li>Strong organizational, problem-solving, and interpersonal skills.</li>
</ul>Qualities:
<ul><li>Self-motivated team player interested in new technology.</li>
<li>Able to work well in a fast-paced environment, anticipate issues, and offer solutions.</li>
<li>Detail-oriented and professional.</li>
</ul>CAN JOIN IMMEDIATELY.</div>

Customer Service Representative - Emirati Talent

<div>KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.
Kaizen is seeking a highly motivated and experienced Community Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li><ul>
<li>Community management, including financial management, maintenance, and customer experience.</li>
&#65279;&#65279;<li>Ensure compliance with all relevant laws, regulations, and owners association bylaws.</li>
&#65279;&#65279;<li>Ensure service providers compliance with company SLAs and KPIs.</li>
&#65279;&#65279;<li>Develop and implement strategies to grow and optimize the buildings under management.</li>
&#65279;&#65279;<li>Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.</li>
&#65279;&#65279;<li>Drive initiatives related to sustainability, environmental stewardship, and technology integration.</li>
&#65279;&#65279;<li>Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities.</li>
&#65279;&#65279;<li>Regularly assess the performance and efficiency of building operations.</li>
&#65279;&#65279;<li>Prepare and present reports to senior management and clients.</li>
&#65279;&#65279;<li>Stay informed about industry trends, best practices, and legal developments.</li>
</ul></li></ul>Requirements<ul><li><ul>
<li>Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).</li>
&#65279;&#65279;<li>Minimum of 5 years of experience in owners association management.</li>
&#65279;&#65279;<li>certification in property management or owners association management (e.g., CMCA, M100, PCAM).</li>
&#65279;&#65279;<li>Strong knowledge of local laws and regulations related to owners' associations.</li>
&#65279;&#65279;<li>Exceptional communication and interpersonal abilities.</li>
&#65279;&#65279;<li>Proficiency in financial management and reporting.</li>
&#65279;&#65279;<li>Commitment to sustainability and environmental stewardship.</li>
&#65279;&#65279;<li>Technologically sawy with experience in property management software.</li></ul></li></ul></div>

Senior Experience Manager

Join Kaizen Asset Management Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kaizen Asset Management Services

ABOUT_COMPANY

Customer Service Representative - Emirati Talent

Senior Experience Manager