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Kanza Mental Health and Guidance Center

<div>POSITION TITLE: Crisis Liaison Case Manager
REPORTS TO: Clinical Crisis Manager
DIRECT REPORTS: None
FLSA STATUS: Non-exempt; regular full-time; employment-at-will position.
SCHEDULE: The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule to be performed within the Center&rsquo;s hours of operation.
PURPOSE: Crisis Liaison Case Manager is responsible for assisting the Crisis Team and Case Managers, and other support staff in providing crisis services within a multi-disciplinary treatment team. The Crisis Liaison Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza&rsquo;s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Triage crisis phone calls and coordinate needed services.
</li><li>Assist Crisis Team, QMHPs and other involved staff in coordinating state or acute psychiatric hospitalizations or crisis/respite bed facility admissions and discharges.
</li><li>Assist Crisis Services Manager, QMHPs and other involved staff by providing supportive interaction with clients in crisis to maintain safety.
</li><li>Communicate and work with community partners (hospital ER, primary care physician, law enforcement, and school staff) as needed to keep informed of crisis status.
</li><li>Crisis Liaison fulfills the duties and responsibilities as Hospital Liaison for the state hospital.
</li><li>Crisis Liaison will fulfill the duties of the PRTF Coordinator. This will require coordination, phone calls, and discharge planning with PRTF where the client is placed.
</li></ul><ul><li>There may be times when work outside of the regular job hours are required but are occasional and compensated as overtime.
</li><li>Other duties as assigned.</li></ul>
The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Bachelor&rsquo;s degree (BA/BS) or four years of equivalent education and/or experience working in the human services field.
</li><li>Certification in the State of Kansas to provide the service, which includes criminal, abuse/neglect registry, and professional background checks.
</li><li>Completion of a training program approved by KDADS within 6 months of hiring.
</li><li>Experience using Electronic Medical Record preferred.
</li><li>Must be proficient in the English Language.
</li></ul>PHYSICAL DEMANDS:
<ul><li>Remaining stationery, such as standing or sitting, for prolonged periods.
</li><li>Frequently moving from one worksite to another to accomplish tasks.
</li><li>Lifting, adjusting or moving objects up to 25 pounds in any direction.
</li><li>Repeating motions that may include the wrists, hands or fingers.
</li><li>Communicating with others to exchange information.
</li></ul>WORKING ENVIRONMENT: The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting, and traditional office equipment. This position may require travel to multiple worksites including other offices. Ability to be emotionally responsive.
CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.
SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.
PRIMARY LOCATION: Hiawatha Main Office</div>

Crisis Liaison Case Manager - Crisis, 1st Shift, FT, FTE 1.00

<div>POSITION TITLE: Crisis Case Manager, 3rd Shift
REPORTS TO: Clinical Crisis Manager
DIRECT REPORTS: None
Job Type: Full-Time, Nights, Non-Exempt
PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza&rsquo;s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.
ESSENTIAL JOB FUNCTIONS:
<ul><li>Provide crisis stabilization support and observation as part of a crisis team.
</li><li>Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers &amp; precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms.
</li><li>Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified.
</li><li>Respond to crisis situations calmly &amp; non-reactively by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing crisis debriefings with individuals after crisis events are resolved.
</li><li>Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws.
</li><li>Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
</li><li>Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals.
</li><li>Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe.
</li><li>Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift.
</li><li>Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness.
</li><li>Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect.
</li><li>Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
</li><li>Consistently demonstrate effective communication skills with individuals, coworkers and supervisors.
</li><li>Assure compliance with program policies and procedures.
</li><li>Maintain agency and department training on an annual basis.</li><li>
Other duties as assigned.
</li></ul>The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
<ul><li>Bachelor&rsquo;s degree in human services preferred or with other significant relevant human services experience. Alternatively, four years of education/experience in the human services field.
</li><li>Must be at least 21 years of age; Proficient in the English language; Able to pass pre-employment background and drug screening; Have completed or is able to complete within the first 30 days of employment crisis case management and crisis training as required by the State of Kansas.
</li><li>Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorders (SUD) is preferred.
</li><li>Proficient in the use of computers and electronic health record systems.
</li><li>Required to maintain professional boundaries and confidentiality.
</li><li>Individuals must be physically capable of operating a company vehicle safely, possess a valid driver&rsquo;s license, and have an acceptable driving record.
</li></ul>PHYSICAL DEMANDS:
<ul><li>Remaining stationary, such as standing or sitting, for prolonged periods.
</li><li>Consistently moving from one worksite to another to accomplish tasks.
</li><li>Adjusting or moving objects up to 10 pounds in any direction.
</li><li>Repeating motions that may include the wrists, hands or fingers.
</li><li>Communicating with others to exchange information.
</li><li>Withstanding outdoor elements such as temperature, participation, and wind.
</li><li>Must be able to communicate effectively in person and by telephone, including hearing and responding to alarms, alerts, or emergency calls.
</li><li>This position requires the use of a company vehicle. Frequent travel to community outreach settings, such as hospitals or client homes, in the Kanza service region of Brown, Doniphan, Jackson, and Nemaha Counties is required.
</li></ul>WORKING ENVIRONMENT: The environment requires frequent movement around different settings including office, community, and home settings. This position may require the use of a company vehicle for crisis transportation. Crisis Case Managers may be exposed to all low socio-economic homes as well as aggressive situations. 
 
CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.</div>

Case Manager - Crisis, 3rd Shift, FT, FTE 1.00

<div>POSITION TITLE: Crisis Case Manager
REPORTS TO: Clinical Crisis Manager
DIRECT REPORTS: None
Job Type: Full-Time, Weekends, Non-Exempt
PURPOSE: The Crisis Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza&rsquo;s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings. 
 
ESSENTIAL JOB FUNCTIONS:<ul><li>
Provide crisis stabilization support and observation as part of a crisis team.
</li><li>Manage crisis situations effectively using positive approaches and maintain a therapeutic setting while assessing triggers &amp; precursors to symptoms and risk factors to assist in stabilizing their crisis symptoms.
</li><li>Demonstrate knowledge of program protocols and behavior management in carrying out suicide precautions, welfare checks, detox protocol, and general treatment models as identified.
</li><li>Respond to crisis situations calm &amp; non-reactive by utilizing non-physical de-escalation techniques to intervene with in crisis in a safe manner to de-escalate situations whenever possible. Assists in facilitating and processing crisis debriefings with individuals after crisis events are resolved.
</li><li>Collaborate with medical and law enforcement personnel as needed while protecting confidentiality in accordance with state and federal laws.
</li><li>Participate as a member of a multidisciplinary treatment team, working in conjunction with therapists, case managers, peer support specialists, medication providers, and crisis care staff.
</li><li>Assist with the admissions, discharges, frequent safety checks, appointments and transport of individuals.
</li><li>Follow safety guidelines and provide training when providing observation and support in both the office and community settings to keep the individual, yourself, and other staff safe.
</li><li>Complete all paperwork required, (i.e., progress notes, incident reports, timesheets, mileage, etc.) by the end of each shift.
</li><li>Timely attendance and punctuality to all scheduled shifts, trainings, supervision etc. Provide appropriate notice and follow program protocol on notification prior to absence and tardiness.
</li><li>Establish appropriate and professional boundaries with individuals and community partners Treat individuals and community partners with dignity and respect.
</li><li>Consistently demonstrate the ability to work positively and effectively within a team as well as individually.
</li><li>Consistently demonstrate effective communication skills with individuals, coworkers and supervisors.
</li><li>Assure compliance with program policies and procedures.
</li><li>Maintain agency and department training on an annual basis.
</li><li>Other duties as assigned.</li></ul>
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Bachelor&rsquo;s degree in human services preferred or with other significant relevant human services experience. Alternatively, four years of education/experience in the human services field.
</li><li>Must be at least 21 years of age; Proficient in the English language; Able to pass pre-employment background and drug screening; Have completed or is able to complete within the first 30 days of employment crisis case management and crisis training as required by the State of Kansas.
</li><li>Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), or Substance Use Disorders (SUD) is preferred.
</li><li>Proficient in the use of computers and electronic health record systems.
</li><li>Required to maintain professional boundaries and confidentiality.
</li><li>Individuals must be physically capable of operating a company vehicle safely, possess a valid driver&rsquo;s license, and have an acceptable driving record.
</li></ul>PHYSICAL DEMANDS:<ul><li>
Remaining stationery, such as standing or sitting, for prolonged periods.</li><li>
Consistently moving from one worksite to another to accomplish tasks.</li><li>
Adjusting or moving objects up to 10 pounds in any direction.</li><li>
Repeating motions that may include the wrists, hands or fingers.</li><li>
Communicating with others to exchange information.</li><li>
Withstanding outdoor elements such as temperature, participation, and wind.</li><li>
Must be able to communicate effectively in person and by telephone, including hearing and responding to alarms, alerts, or emergency calls.</li><li>
This position requires the use of a company vehicle. Frequent travel to community outreach settings, such as hospitals or client homes, in the Kanza service region of Brown, Doniphan, Jackson, and Nemaha Counties is required.
</li></ul>WORKING ENVIRONMENT: The environment differs based on the client&rsquo;s needs, and while some care will be provided in a typical office environment, care is often provided in the client&rsquo;s home or another community setting. This position will require the use of a company vehicle for business and requires travel to multiple worksites including other offices, residences, and various places around the community. The Crisis Case Manager may be exposed to low socio-economic homes as well as aggressive situations and needs to be comfortable utilizing de-escalation techniques.
CONFIDENTIALITY: All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.
SALARY RANGE FOR THIS POSITION: Salary commensurate with experience and Kanza MHGC salary structure.
PRIMARY LOCATION: Hiawatha Main Office - may travel to other offices as needed.</div>

Case Manager - Crisis, Weekend, FT, FTE 0.80

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Kanza Mental Health and Guidance Center

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Crisis Liaison Case Manager - Crisis, 1st Shift, FT, FTE 1.00

Case Manager - Crisis, 3rd Shift, FT, FTE 1.00

Case Manager - Crisis, Weekend, FT, FTE 0.80