Qureos Mentor

Karban Environtech

Job Overview:We are looking for a soft-spoken, courteous, and customer-focused professional to join our team as a CRM Executive &ndash; Post-Sales Support. The ideal candidate will be responsible for engaging with customers/buyers, ensuring a smooth post-sales experience, resolving queries with empathy, and maintaining long-term relationships through clear and calm communication.Key Responsibilities:Customer Relationship Management:<ul><li>Build and maintain long-term relationships with customers.</li><li>Act as the primary point of contact for client communications and escalations.</li><li>Regularly check in with customers to ensure satisfaction and identify improvement opportunities.</li><li>Maintain a detailed customer database (interactions, purchase history, feedback).</li></ul>Customer Retention &amp; Loyalty:<ul><li>Develop and implement customer retention strategies.</li><li>Monitor churn rate and implement corrective actions.</li><li>Drive loyalty programs, referral schemes, and personalized engagement initiatives.</li><li>Conduct customer satisfaction surveys (NPS, CSAT, CES) and track improvement.</li></ul>Sales Support &amp; Revenue Growth:<ul><li>Collaborate with the sales team to upsell and cross-sell products/services.</li><li>Identify and nurture high-value accounts for long-term growth.</li><li>Track customer purchase cycles and recommend upgrades/renewals.</li><li>Contribute to achieving revenue targets from existing customers.</li></ul>Customer Service &amp; Issue Resolution:<ul><li>Ensure timely resolution of customer queries, complaints, and escalations.</li><li>Work with internal teams (tech, product, operations) to resolve issues.</li><li>Develop SLAs (Service Level Agreements) and ensure adherence.</li><li>Reduce average resolution time and improve first-contact resolution.</li></ul>Data &amp; Insights:<ul><li>Collect, analyze, and report customer data (behavior, feedback, engagement patterns).</li><li>Generate insights for product and marketing teams to improve offerings.</li><li>Use CRM tools (HubSpot, Salesforce, Zoho, Freshdesk, etc.) to track engagement and effectiveness.</li><li>Present monthly reports on customer health scores, churn, and satisfaction.</li></ul>Process Improvement &amp; Automation:<ul><li>Implement customer success automation workflows (email sequences, ticket routing).</li><li>Standardize onboarding, engagement, and support processes.</li><li>Recommend improvements to CRM systems and customer experience journeys.</li><li>Monitor performance against KPIs and suggest efficiency measures.</li></ul>Cross-Functional Collaboration:<ul><li>Work closely with product teams to communicate customer needs/feedback.</li><li>Support marketing in creating customer-centric campaigns.</li><li>Collaborate with R&amp;D to align features with customer requirements.</li><li>Partner with operations/logistics to ensure seamless delivery and post-sales service.</li></ul>Requirements:<ul><li>Bachelor's degree in business administration, Marketing, or a related field.</li><li>Experience in product-based industries such as electronics, appliances, healthcare, or e-commerce.</li><li>Familiarity with CRM platforms like Salesforce, Zoho CRM, or Freshdesk.</li><li>Prior experience in CRM, customer service, telesales, or post-sales support is preferred.</li><li>Soft-spoken, polite, and professional communication style.</li><li>Strong interpersonal skills and a customer-first attitude.</li><li>Comfortable using CRM tools and basic computer applications.</li><li>Fluency in English and Hindi is mandatory.</li><li>Ability to multitask and manage time effectively.</li></ul>Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:<ul><li>Competitive salary &amp; benefits.</li><li>Professional growth opportunities.</li><li>Inclusive &amp; collaborative culture.</li><li>Sick, casual and privilege leaves.</li></ul>Job Type: Full-timePay: &#8377;144,000.00 - &#8377;240,000.00 per yearWork Location: In person

Customer Relation Manager

Job Overview:We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring customer satisfaction by addressing and resolving inquiries and issues. The ideal candidate has strong communication skills, a passion for helping others, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:Deliver a Customer-First Experience:<ul><li>Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karban&rsquo;s values of innovation, reliability, and care.</li></ul>Multi-Channel Customer Support:<ul><li>Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms.</li></ul>Issue Understanding &amp; Resolution:<ul><li>Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.</li></ul>CRM Data Management:<ul><li>Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.</li></ul>Own Every Case:<ul><li>Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.</li></ul>Coordinating With Service Agencies:<ul><li>Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.</li></ul>Documentation &amp; Paperwork:<ul><li>Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.</li></ul>Customer Follow-Ups &amp; Satisfaction:<ul><li>Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.</li></ul>Maintain Service SLAs:<ul><li>Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.</li></ul>Internal Team Collaboration:<ul><li>Coordinate with product, logistics, sales, and R&amp;D teams to communicate customer issues and gather updates or solutions.</li></ul>Knowledge Sharing &amp; Learning:<ul><li>Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.</li></ul>Excel &amp; Data Reporting:<ul><li>Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.</li></ul>Support Customer Onboarding:<ul><li>Help new users understand product features, installation procedures, maintenance tips, and general product use.</li></ul>Track and Report Trends:<ul><li>Identify patterns in customer complaints and report them for product or process improvement.</li></ul>Proactive Communication:<ul><li>Send alerts or updates to customers regarding deliveries, installations, filter replacements, and AMC renewals via WhatsApp or email.</li></ul>Uphold Karban&rsquo;s Service Promise:<ul><li>Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.</li></ul>Requirements:<ul><li>High school diploma or equivalent; bachelor's degree preferred.</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>Customer-focused and ability to adapt/respond to different types of characters.</li><li>Proficiency in English.</li></ul>Working Conditions:Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.What we offer:<ul><li>Competitive salary &amp; benefits.</li><li>Professional growth opportunities.</li><li>Inclusive &amp; collaborative culture.</li><li>Sick, casual and privilege leaves.</li></ul>Job Type: Full-timePay: &#8377;300,000.00 - &#8377;420,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li></ul>

Customer Support Executive

Join Karban Environtech and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Karban Environtech

ABOUT_COMPANY

Customer Relation Manager

Customer Support Executive