Qureos Mentor

Kaseya

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>

Technical Support Engineer &ndash; L1

Job Title: Technical Support Engineer- L1

Experience Required: 3 &ndash; 4 Years

Location &amp; Mode: Bengaluru &ndash; On-Site

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate &ndash; 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Company Description.

Kaseya is the leading cloud provider of IT systems management software, offering a

complete IT management solution delivered both via cloud and on-premise. Kaseya

technology empowers MSPs and mid-sized enterprises to proactively manage and

control their IT environments remotely, easily, and efficiently from a single platform.

Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety

of industries, including retail, manufacturing, healthcare, education, government,

media, technology, finance, and more. Kaseya has a presence in over 20 countries. To

learn more, please visit http://www.kaseya.com.

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer &ndash; L1

with strong and proven customer service experience in the IT market to be based in our

Bangalore, India office.

As a Technical Support Engineer &ndash; L1, you will build and expand upon our professional

excellence in support service to all Kaseya customers, ensuring customer delight by

meeting or exceeding internal KPI targets and expectations. With your expertise and

passion for problem-solving, you'll play a pivotal role in keeping businesses running

smoothly &amp; securely while building lifelong relationships. The successful candidate is

expected to maintain a professional, courteous, and customer-first attitude while

working on chats, phones &amp; tickets. If you are an overachiever with proven technical

support experience who thrives in a fast-paced environment, we want to speak with

you.

Required Skills
<ul><li>Working knowledge of major OS - Linux/UNIX systems, Windows OS &amp; macOS.</li></ul>

Virtualization technologies - VMware and Hyper-V.
<ul><li>Experience with BIOS/UEFI troubleshooting and system boot diagnostics.</li></ul>
<ul><li>Hands-on experience with Linux commands &amp; troubleshooting using PuTTY/SSH.</li></ul>
<ul><li>Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).</li></ul>
<ul><li>Windows server and workstation hardware troubleshooting.</li></ul>
<ul><li>Windows Server Core management &amp; Administration skills (roles and features,</li></ul>

disk management).
<ul><li>Active Directory permissions (ACLs) &amp; Group Policy.</li></ul>
<ul><li>Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage</li></ul>

concepts.
<ul><li>Understanding of file systems (NTFS, FAT, ext4), permissions, backup &amp; recovery</li></ul>

concepts and methodologies
<ul><li>Basic Knowledge of MS Exchange Server, MS SQL &amp; Oracle DB commands.</li></ul>
<ul><li>Familiar with the OSI model &amp; experience with troubleshooting Network stack -</li></ul>

TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap,

traceroute, etc).
<ul><li>Firewall rule configuration and troubleshooting ports block, identifying latency &amp;</li></ul>

packet loss.
<ul><li>Excellent written and verbal communication skills.</li></ul>

Preferred
<ul><li>Industry-accepted certifications or equivalent work experience in one or</li></ul>

more of the following areas:

1. CompTIA A+

2. CompTIA Network+

3. CompTIA Server+

4. CompTIA Security+

5. Microsoft Certified Azure Administrator

6. Red Hat Linux

7. VMware VCP

8. AWS Certified Solutions Architect

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants

without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national

origin, citizenship status, physical or mental disability, veteran status, marital status, or

any other characteristic protected by applicable law.
<div>
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Technical Support Expert - Level 1

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
Job Title: Technical Support Expert - L1

Experience Required: 3 &ndash; 4 Years

Location Mode: Bengaluru &ndash; On-Site

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate &ndash; 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Keywords - Windows, Mac, Office 365 backup, Microsoft 365 Backup, GCP Backup, Google Cloud Backup, SaaS Backup, Salesforce Backup, SaaS Platform Backup. 

<h3 class="jobSectionHeader">
Job Description</h3>

To enhance our global support team, we are hiring a Technical Support Engineer &ndash; L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer &ndash; L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
<h3 class="jobSectionHeader">
Required Skills</h3>
<ul><li>Excellent knowledge of major operating systems - Windows, macOS C</li>
<li>Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).</li>
<li>Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption</li>
<li>Basic Windows Administration, including Active Directory C Group</li>
<li>Hands-on experience with Patch Management, Application C System performance</li>
<li>Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).</li>
<li>Ability to read/write SQL</li>
<li>Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and</li>
<li>Familiar with Windows firewall concepts, including rule</li>
<li>Excellent written and verbal communication</li></ul> 

<h3 class="jobSectionHeader">
Preferred</h3>
<h4 class="jobSectionHeader">Industry-accepted certifications or equivalent work experience in one or more of the following areas:</h4>
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>CompTIA Server+</li>
<li>CompTIA Security+</li>
<li>MCP, MCTS, or MCIT</li>
<li>CCNA</li></ul><div> 
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Technical Support Engineer - L1 (SAAS Protection)

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div> 


Job Title: Technical Support Engineer- L1

Experience Required: 3 &ndash; 4 Years

Location s Mode: Bengaluru &ndash; On-Site

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate &ndash; 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Key Skills - VMWare, Backup &amp; Recovery, Storage, RAID, Linux, Active Directory, SAN, NAS, RAID, Backup Configuration, Backup Scheme, Disaster Recovery 

<h3 class="jobSectionHeader">
Job Description</h3>

To enhance our global support team, we are hiring a Technical Support Engineer &ndash; L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office.

As a Technical Support Engineer &ndash; L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by

meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
<h3 class="jobSectionHeader">
Required Skills</h3>
<ul><li>Working knowledge of major OS - Linux/UNIX systems, Windows OS C Virtualization technologies - VMware and Hyper-V.</li>
<li>Experience with BIOS/UEFI troubleshooting and system boot</li>
<li>Hands-on experience with Linux commands C troubleshooting using PuTTY/SSH.</li>
<li>Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).</li>
<li>Windows server and workstation hardware</li>
<li>Windows Server Core management C Administration skills (roles and features, disk management).</li>
<li>Active Directory permissions (ACLs) C Group</li>
<li>Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage</li>
<li>Understanding of file systems (NTFS, FAT, ext4), permissions, backup C recovery concepts and methodologies</li>
<li>Basic Knowledge of MS Exchange Server, MS SQL C Oracle DB</li>
<li>Familiar with the OSI model C experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).</li>
<li>Firewall rule configuration and troubleshooting ports block, identifying latency C packet</li>
<li>Excellent written and verbal communication</li></ul> 

<h3 class="jobSectionHeader">
Preferred</h3>
<ul><li>Industry-accepted certifications or equivalent work experience in one or more of the following areas:
<div><ul><li>CompTIA A+</li></ul>
<ul><li>CompTIA Network+</li></ul>
<ul><li>CompTIA Server+</li></ul>
<ul><li>CompTIA Security+</li></ul>
<ul><li>Microsoft Certified Azure Administrator</li></ul>
<ul><li>Red Hat Linux</li></ul>
<ul><li>VMware VCP</li></ul>
<ul><li>AWS Certified Solutions Architect</li></ul></div></li></ul> 


<div>Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Technical Support Engineer - L1 (Backup & Recovery)

Technical Support Engineer - L1

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
Job Title: Senior Engineer NOC Services

 Location: Bengaluru, Karnataka

Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-inbreed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over twenty countries across a wide variety of industries and manages over 15 million endpoints worldwide.

To learn more about our company and our award-winning solutions, go to https://www.kaseya.com/. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

WHAT WE ARE LOOKING FOR

We are currently in the process of recruiting a seasoned Senior Engineer IMS with 6-8 years of relevant experience. The primary responsibility of this role is to ensure that our customers extract the utmost value from Kaseya's products and services. The ideal candidate should exhibit strong technical capabilities in network IT and remote Windows system infrastructure. Additionally, exceptional English fluency and the ability to troubleshoot effectively are crucial for this role.

REQUIRED SKILLS

The candidate should have 6-8 years of relevant experience in a senior technical support or systems administration role, with a focus on network IT, remote Windows systems, and NOC environments. They should have a proven track record of successfully troubleshooting and resolving a wide range of complex technical issues. They should possess a deep understanding of Windows Server operating systems, including aspects such as configuration, security, automation, and patch management. They should have a strong grasp of network IT concepts, including network protocols, routing, switching, and security best practices. They should demonstrate expertise in using remote Windows system infrastructure management tools (e.g., Kaseya Products) for efficient monitoring and management. They should have in-depth knowledge of Network Operation Center (NOC) best practices and procedures for incident management and resolution. They should exhibit excellent communication and interpersonal skills to effectively collaborate with customers, internal teams, and junior engineers. They should possess strong leadership skills with the ability to mentor and guide junior team members. They should have the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment. They should demonstrate a commitment to providing exceptional customer service and maintaining high levels of professionalism. They should be willing to work in a 24/7 environment with rotational shifts. This role requires a 100% in-office presence and involves 24*7 shift work at our Bengaluru office location in India.

WHAT YOU'LL DO

As a Senior Engineer NOC Services, it is imperative to ensure compliance with service level objectives (SLOs) and maintain comprehensive case and Root Cause Analysis (RCA) documentation. The role involves adhering to Standard Operating Procedures (SOPs) and escalation instructions while simultaneously assisting multiple customers and environments. It is crucial to understand the impact of issues on customers and prioritize or escalate them as needed. A high degree of professionalism must be maintained in every customer interaction. The role requires you to act as the primary owner for all endpoint issues and alerts triggered from managed machines or internal servers. This involves performing alert verification, troubleshooting, and management for systems, and closing tickets within defined processes. Updating the internal knowledge base with added support solutions as required is also part of the role. Tasks assigned by Tech Leads/Managers on customer-facing issues need to be completed promptly. The role involves managing multiple tickets/tasks across server, desktop, and application issues and resolving them based on priority. Providing mentorship to junior team members and offering technical guidance as needed is also a key aspect of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

&#61623; Lead and oversee the daily operations of the IMS environment, ensuring optimal performance, stability, and security.

&#61623; Proactively identify, troubleshoot, and resolve complex technical issues across servers, workstations, and network devices.

&#61623; Analyze system logs, event data, crash dumps, and other application logs to pinpoint root causes of problems.

&#61623; Develop and implement efficient troubleshooting procedures and best practices for the NOC environment.

&#61623; Create and maintain clear and concise documentation of incidents, resolutions, and root cause analysis (RCA) to ensure knowledge transfer.

&#61623; Adhere to established Service Level Agreements (SLAs) for exceptional customer support.

&#61623; Manage and escalate critical customer issues effectively through established runbooks and procedures.

&#61623; Provide technical support and guidance to customers experiencing complex IT problems.

&#61623; Mentor and guide junior team members, fostering their technical skills and knowledge.

&#61623; Participate in continuous learning activities to stay up to date on the latest technologies and best practices.

&#61623; Contribute to the continuous improvement of the IMS environment through automation and optimization initiatives. WHAT YOU'LL BRING

&#61623; 6-8 years of relevant work experience in the field of network IT and remote Windows system infrastructure.

&#61623; Demonstrated experience in adhering to Service Level Objectives (SLOs) and maintaining clear case and Root Cause Analysis (RCA) documentation.

&#61623; Proficiency in following multiple Standard Operating Procedures (SOPs) and escalation instructions.

&#61623; Excellent skills in prioritization and escalation based on customer impact.

&#61623; High level of professionalism in interactions with customers.

&#61623; Strong leadership skills with the ability to mentor and guide junior team members.

&#61623; Exceptional troubleshooting skills for a variety of system issues.

&#61623; Effective verbal and written communication skills.

&#61623; Willingness to work in a 24x7 environment with rotational shifts.

YOUR REWARD

Join the fastest growing tech company in India. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career! Our benefits package includes:

&#61623; 100% Health premiums covered for employees.

&#61623; Company-provided breakfast &amp; dinner facilities.

&#61623; Pluxee Meal Card.

&#61623; Company-provided transportation facility to and from work.

&#61623; Paid holidays and generous PTO.

&#61623; Fun and exciting work environment If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you! Join the Kaseya growth rocket ship! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Join the Kaseya growth rocket ship and see how we are #ChangingLives!<div>
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Sr. Engineer, NOC Services

Join Kaseya and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kaseya

ABOUT_COMPANY

Technical Support Expert - Level 1

Technical Support Engineer - L1 (SAAS Protection)

Technical Support Engineer - L1 (Backup & Recovery)

Technical Support Engineer - L1

Sr. Engineer, NOC Services