Qureos Mentor

Kaseya

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
<h2 class="jobSectionHeader">
Role Summary</h2>

The Senior Strategic Analyst, Customer Experience &amp; Voice of the Customer, will play a pivotal role in shaping how Kaseya listens to, understands, and acts on customer feedback across the customer lifecycle. This role blends analytical rigor, CX strategy, and executive‑level storytelling to turn customer signals into actionable insights that improve customer outcomes and drive business decisions.

The ideal candidate is data‑driven, comfortable operating independently, and skilled at synthesizing qualitative and quantitative customer feedback into clear, leadership‑ready recommendations. This role will work closely with Customer Experience, Customer Success, Support, Product, and executive stakeholders to mature Kaseya's VoC program and embed customer insights into decision‑making.

<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Lead Voice of the Customer (VoC) analytics and strategic initiatives, synthesizing feedback from surveys, customer interactions, and operational data to inform leadership decisions</li>
<li>Develop and maintain CX KPI frameworks (e.g., NPS, CSAT, CES, sentiment, driver analysis) and connect them to customer lifecycle and business outcomes</li>
<li>Build executive‑ready narratives and presentations that translate customer feedback into clear themes, insights, and prioritized actions for SVP and C‑level audiences</li>
<li>Partner cross‑functionally with Customer Experience, Product, Support, Customer Success, Finance, and Sales Ops to align on customer insights and improvement initiatives</li>
<li>Own portions of the CX operating rhythm, including VoC readouts, QBR inputs, executive reviews, and governance forums</li>
<li>Support CX program transformation efforts, including VoC maturity, closed‑loop feedback processes, and rollout of new listening mechanisms</li>
<li>Drive root‑cause and driver analysis to understand what is influencing customer satisfaction, loyalty, retention, and expansion</li>
<li>Maintain a strong understanding of the end‑to‑end customer journey, segmentation, personas, and key moments that matter</li>
</ul><h2 class="jobSectionHeader">Required Skills &amp; Experience</h2>
<ul><li>5+ years of experience in Strategy, Analytics, Operations, CX, Consulting, or a related field</li>
<li>Strong executive communication and storytelling skills; ability to simplify complex customer data into clear insights and recommendations</li>
<li>Experience working with customer feedback and CX metrics (e.g., NPS, CSAT, CES, surveys, sentiment analysis)</li>
<li>Proficiency with BI tools (Power BI, Sigma, Tableau, or similar)</li>
<li>Strong Excel or Google Sheets modeling skills for analysis and synthesis</li>
<li>Strong PowerPoint skills with experience building full executive‑level decks</li>
<li>Experience in SaaS, subscription businesses, or customer‑centric operating models</li>
<li>Ability to work autonomously, manage multiple workstreams, and prioritize in a fast‑paced environment</li>
</ul><h2 class="jobSectionHeader">Success Metrics</h2>

Quality &amp; Timeliness of Deliverables 
Delivers accurate, leadership‑ready CX and VoC analyses, models, and presentations on time with minimal revision cycles required

Influence on CX &amp; Business Decisions 
Produces customer insights that directly shape CX, Product, Support, or CS decisions &mdash; reflected by adoption of recommendations and recurring inclusion in leadership forums

VoC Program Impact &amp; Maturity 
Strengthens Kaseya's VoC program by improving insight clarity, actionability, and follow‑through, resulting in clearer ownership and measurable improvements to customer experience

Stakeholder Satisfaction &amp; Cross‑Functional Partnership 
Earns strong feedback from CX, Product, Support, CS, and executive stakeholders for responsiveness, clarity, and effectiveness

Process &amp; Insight Improvements 
Drives measurable improvements in CX reporting, feedback synthesis, and insight workflows &mdash; reducing manual effort and increasing speed‑to‑insight through standardization and better tooling
<div>
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Sr. Strategic Customer Success Analyst

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
We are looking for an experienced Lead Software Engineer to drive technical excellence across architecture, development, and team leadership. This role combines strategic architectural ownership, hands-on software development, and technical team leadership.

As a Lead Engineer, you will define and evolve system architecture, ensure engineering best practices, and remain deeply involved in designing and building scalable, high-performance systems. You will play a critical role in shaping the technical direction of the platform while mentoring engineers and fostering a culture of ownership and quality.

Working closely with Product, DevOps, and other engineering teams, you will translate business requirements into robust, cloud-native solutions built on Java and AWS. This role requires someone who can think strategically, act decisively, and still enjoy writing high-quality production code.

If you are passionate about architecture, thrive in complex distributed systems, and enjoy leading engineers while staying hands-on, this is the role for you.

Key Responsibilities:

Architecture &amp; Technical Strategy
<ul>
<li>Own and lead the design of scalable, resilient, and maintainable system architectures</li>
<li>Define architectural standards, engineering best practices, and technology direction</li>
<li>Ensure alignment between system architecture and long-term business objectives</li>
<li>Drive architectural reviews and make high-impact technical decisions</li>
</ul>
Hands-On Development
<ul>
<li>Actively contribute to the codebase in Java (Spring Boot, microservices)</li>
<li>Design and implement high-performance, fault-tolerant distributed systems</li>
<li>Lead by example through clean code, code reviews, and engineering discipline</li>
<li>Troubleshoot and resolve complex production and scalability challenges</li>
</ul>
Cloud &amp; Platform Engineering
<ul>
<li>Architect and build cloud-native solutions on AWS (ECS, EC2, SQS, DynamoDB, RDS)</li>
<li>Design scalable database solutions (MySQL/PostgreSQL) with a focus on performance and optimization</li>
<li>Guide containerization and orchestration strategies (Docker, Kubernetes)</li>
</ul>
Technical &amp; Team Leadership
<ul>
<li>Provide technical leadership and mentorship to engineers across the team</li>
<li>Support career growth and elevate engineering standards</li>
<li>Lead technical planning, estimation, and execution</li>
<li>Foster a culture of accountability, collaboration, and continuous improvement</li>
<li>Partner with Product and stakeholders to shape technical solutions</li>
</ul>
Operational Excellence
<ul>
<li>Ensure reliability, observability, and performance through monitoring and alerting solutions (e.g., Prometheus, Grafana, CloudWatch)</li>
<li>Promote DevOps practices and maintain robust CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins)</li>
<li>Drive engineering quality, scalability, and operational readiness</li>
</ul>
Key Skills and Qualifications
<ul>
<li>7+ years of hands-on experience in Java development (Spring, Hibernate, J2EE)</li>
<li>Proven experience leading system architecture in distributed/microservices environments</li>
<li>Strong expertise in AWS-based cloud-native application development</li>
<li>Deep understanding of relational databases (MySQL/PostgreSQL) and system scaling strategies</li>
<li>Strong experience with microservices architecture, Docker, and Kubernetes</li>
<li>Demonstrated experience leading engineers or technical initiatives</li>
<li>Excellent problem-solving skills with the ability to operate at both strategic and implementation levels</li>
<li>Strong communication skills and ability to influence cross-functional stakeholders</li>
<li>Degree in Computer Science or equivalent practical experience</li>
</ul>
Nice to Have
<ul>
<li>Experience operating large-scale, production-grade distributed systems</li>
<li>Strong background in observability and performance optimization</li>
<li>Experience driving architectural transformations or modernization initiatives</li>
</ul><div>
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Lead Software Engineer

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>
Lead QA Automation Engineer

Job Summary:
<ul>
<li>We are seeking a detail-oriented, proactive and experienced lead QA Automation Engineer to join our team</li>
<li>In this role, you will be responsible for identify and mitigate the main risks of our products by defining test Automation plans and strategies, always generating and analyzing product quality metrics</li>
<li>Besides, we are looking for a hands-on lead, who can define and improve our TAF (Test Automation Frameworks), learn and understand the whole picture of the business and technical architecture to prioritize, from the business and technical perspective, the main activities of the QA Automation team members</li>
<li>The candidate must have broader experience in test automation levels techniques and tools. You will work closely with the development and product team members to prevent, identify and resolve issues, ensuring that our products meet the highest standards of quality</li>
</ul>
 Key Responsibilities:
<ul>
<li>Identify and Manage the Product Risks to prioritize testing efforts accordingly</li>
<li>Implement and Maintain Automated test cases</li>
<li>Data creation/preparation for testing purposes</li>
<li>Data analysis and results interpretation</li>
<li>Design, develop, and execute test plans, test cases, and test scripts</li>
<li>Perform manual and automated UI and API testing to identify defects and ensure product quality</li>
<li>Collaborate with engineering teams to define quality standards and testing requirements</li>
<li>Participate in code reviews and provide feedback on quality and testability</li>
<li>Design and execute test plans, test cases, and test scripts</li>
<li>Conduct regression testing to ensure resolved issues do not reoccur</li>
<li>Identify, document, and track defects using bug tracking tools</li>
<li>Assist with monitoring and analyzing quality metrics, identify trends, and implement corrective actions to continuously improve product quality</li>
<li>Ensure compliance with industry standards, regulations, and best practices</li>
<li>Drive continuous improvement initiatives to enhance QA processes and practices</li>
<li>Stay up to date with industry trends and best practices in quality assurance</li>
<li>Raise product alerts</li>
<li>Distribute the workload between the QA Automation team members</li>
<li>To define Automation QA team priorities</li>
<li>To collect, consolidate and share QA Automation team results</li>
<li>Lead, Mentor and Manage QA Automation Team members</li>
<li>Provide technical guidance and training to team members</li>
</ul>
 Qualifications:
<ul>
<li>Bachelor's degree in computer science, Information Technology, or a related field</li>
<li>10+ years of experience in software quality assurance and Test Automation</li>
<li>Understanding of QA methodologies, tools, and processes, including manual and automated testing practices</li>
<li>Experience with test automation tools and frameworks (e.g., Playwright, Selenium, JIRA, TestRail, etc.)</li>
<li>Experience with software development life cycle (SDLC), software testing life cycle (STLC), Agile/Scrum methodologies and DevOps practices</li>
<li>Excellent problem-solving skills and attention to detail</li>
<li>Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams</li>
<li>Programing Skills and OOP experience</li>
<li>Required English level B2+</li>
<li>Proven experience in leading QA Automation Teams and managing projects</li>
<li>Strong communication and interpersonal skills</li>
<li>Knowledge and experience in other automation levels and tools like Component (BE and FE), Contract, Mutation Test, etc</li>
</ul>
 Hands-on experience with:
<ul>
<li>Version control systems (GitHub / Bitbucket, etc)</li>
<li>API testing tools (Retrofit / Micronaut HTTP client / REST Assured, etc)</li>
<li>UI testing frameworks such as Selenium, Selenide, or Playwright; strong XPath knowledge</li>
<li>Understanding of test runners (JUnit / TestNG), build tools (Gradle / Maven)</li>
<li>CI/CD tools and processes (TeamCity / Jenkins)</li>
<li>Docker</li>
<li>Familiarity with DI frameworks (Micronaut / Spring, etc)</li>
<li>Use of AI and Vibe Coding experience</li>
</ul>
 Preferred Qualifications and Tools:
<ul>
<li>Familiarity with cloud platforms, CI/CD pipelines, and DevOps practices</li>
<li>Knowledge of performance testing, security testing, and usability testing</li>
<li>Experience in Web Applications</li>
<li>Knowledge and experience of Cloud technologies and databases</li>
<li>Preferred experience with Playwright, Selenium, Cypress or TestCafe for UI Automation</li>
<li>Postman, Restassured for API testing</li>
<li>Familiar with GenAI Tools for testing and automation purposes</li>
<li>Self-Managed</li>
<li>Leadership Experience</li>
</ul>
Key Skills and Behaviors:
<ul>
<li>System Thinking</li>
<li>Agile Mindset</li>
<li>Critical Thinking</li>
<li>Understanding of levels of testing, test design techniques and defect taxonomy</li>
<li>Proactive communication</li>
<li>Customer Centric perspective</li>
<li>Time Management and Prioritization</li>
<li>Resilience and Perseverance</li>
<li>Advocacy for Quality</li>
</ul><div>
Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Lead QA Automation Engineer

<div><div>Kaseya&reg; is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.</div>

Job Description 


The Billing Analyst plays a critical role in delivering accurate and timely billing that supports the organization's customer experience. This role is responsible for managing daily billing operations, validating invoices, processing RMAs, and ensuring all activities meet internal SLAs and audit standards. The ideal candidate will be detail‑oriented, process‑driven, and comfortable collaborating with cross‑functional teams to resolve discrepancies and drive continuous improvement. This position offers the opportunity to contribute directly to revenue accuracy, operational efficiency, and overall customer satisfaction. 


Key Responsibilities
<ul>
<li>Manage daily billing queues in Salesforce, Credit/debit adjustments, ensure all cases are completed within SLA timelines.</li>
<li>Perform end-to-end processing of RMAs, including verification, approvals follow‑up, and system entry.</li>
<li>Track RMA status, resolve pending approvals, and escalate ageing cases proactively, Identify discrepancies and ensure resolution before billing release.</li>
<li>Maintain dashboards/trackers for: Productivity, RMA status updates, Billing accuracy and QC results.</li>
<li>Maintain adherence to compliance requirements, audit expectations, and internal SLAs.</li></ul> 


Key Skills &amp; Competencies
<ul>
<li>Strong attention to detail and high accuracy standards</li>
<li>Good understanding of billing operations and financial processes</li>
<li>Analytical mindset with basic Excel/Sheets reporting skills</li>
<li>Strong communication and stakeholder management</li>
<li>Time management and ability to work during month-end or bill‑run peaks</li>
</ul>
<div>Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information 
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</div></div>

Billing Analyst - 260130-12

Join Kaseya and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kaseya

About Company

Sr. Strategic Customer Success Analyst

Lead Software Engineer

Lead QA Automation Engineer

Billing Analyst - 260130-12