Qureos Mentor

Kavak

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>01/20/2026
</div></div><div><p>Job Type</p>
<div>Temporary
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>We are seeking a true builder, an entrepreneurial leader to serve as the founding member of this new venture. This is a unique &quot;startup within a company&quot; opportunity to build a multi-million dollar business line from the ground up, with the full backing and resources of an established market leader. You will be the architect of our new financial services arm, responsible for everything from initial strategy and regulatory compliance to operational launch and long-term growth.</p><p><b><br>
Key Responsibilities:<br>
</b><br>
</p><p>As a <b>Finance &amp; Business Intern</b>, you&rsquo;ll gain hands-on experience supporting the development and operations of our automotive financing division in the UAE. You will work closely with senior leaders and cross-functional teams, learning how a finance business operates from strategy to execution.</p><p><b><br>
Support Strategy &amp; Business Analysis</b></p><ul><li><p><br>
Assist in market research and competitor analysis for auto financing products in the UAE.</p></li><li><p><br>
Help prepare financial analyses, dashboards, and reports to support decision-making.</p></li><li><p><br>
Support the creation of presentations for internal teams and leadership.</p></li></ul><p><b><br>
Operations &amp; Compliance Exposure</b></p><ul><li><p><br>
Learn about loan application, underwriting, and servicing processes.</p></li><li><p><br>
Assist in coordinating with internal teams and external partners, including legal and compliance advisors.</p></li><li><p><br>
Support testing and documentation for financial systems, including loan management platforms.</p></li></ul><div><b><br>
Project &amp; Launch Support</b><br>
</div><ul><li><p>
Help track project timelines and milestones for financing initiatives.</p></li><li><p><br>
Collaborate with teams across Sales, Marketing, IT, and Operations to support smooth execution.</p></li><li><p><br>
Contribute ideas and insights from data and process observations.</p></li></ul><p><b><br>
Performance Tracking &amp; Analysis</b></p><ul><li><p><br>
Assist in monitoring key metrics such as loan origination volumes and portfolio performance.</p></li><li><p><br>
Support basic financial and operational reporting.</p></li><li><p><br>
Learn how to identify trends and insights that help improve business performance.</p></li></ul><div></div><p><br>
Requirements</p><p><b>
Skills and Qualifications:</b></p><ul><li><p><br>
Bachelor's or Master&rsquo;s degree in Finance, Business, Economics or a related field.</p></li><li><p><br>
Strong interest in finance, fintech, lending, or the automotive industry.</p></li><li><p><br>
Good analytical skills and comfort with Excel or Google Sheets; familiarity with financial modeling is a plus.</p></li><li><p><br>
Eager to learn, proactive, and comfortable working in a fast-paced environment.</p></li><li><p><br>
Strong organizational and communication skills, with the ability to collaborate across teams.</p></li><li><p><br>
Any prior internship, academic project, or exposure to finance, data analysis, or fintech is a plus, but not required.<br>
<br>
</p></li></ul><div>Do you want to be part of this story?<b> </b><b>Apply now!</b></div></div></div></div><p></p>

Finance & Business Internship

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>01/20/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>The Customer Experience Manager is a strategic role responsible for driving the digital transformation of our customer contact channels. Your mission is to optimize operational efficiency and enhance customer experience by implementing and managing AI-powered solutions (e.g., Voicebots, Chatbots) and maximizing the utility of our Customer Service processes.</p><p><br>
While leading a team of Customer Service Representatives, your primary focus will be on leveraging technology and data analytics to scale support, improve automation rates, and ensure the seamless operation of human agents and digital channels within defined processes.</p><p><b><br>
Key Responsibilities:</b></p><p><b>
Digital Channel Optimization &amp; AI Implementation (Primary Focus)</b></p><br>
<ul><li>
Lead the strategic implementation and deployment of conversational AI tools (Chatbots, Voicebots) and automated routing systems to maximize first-contact resolution through digital channels.<br>
</li><li>
Monitor and analyze automated channel performance metrics and implement continuous iteration strategies to enhance AI accuracy and effectiveness.<br>
</li><li>
Collaborate closely with Product and IT teams to translate operational needs into technical requirements for CRM, ACD, and AI feature development.</li></ul><p><b><br>
Data-Driven Performance &amp; Systems Management</b></p><br>
<ul><li>
Utilize advanced analytics from CRM and Call Detail Records (CDR) to identify systemic bottlenecks and drive efficiencies.<br>
</li><li>
Define and audit Quality Assurance (QA) standards for both human agents and automated outputs, ensuring compliance and high data quality across all interactions.<br>
</li><li>
Track and evaluate key operational KPIs, focusing on metrics impacted by technology deployment and human actions.</li></ul><p><b><br>
Team Leadership &amp; Agent Enablement</b></p><br>
<ul><li>
Supervise, mentor, and motivate a team of CSRs, shifting the focus from transactional management to complex problem resolution and technical troubleshooting.<br>
</li><li>
Lead training initiatives focused on agent-technology operation, ensuring the team is expert at utilizing and troubleshooting contacts initiated or supported by AI/automation.<br>
</li><li>
Execute weekly coaching sessions that focus on data interpretation, service recovery, and utilizing CRM/knowledge bases efficiently.<br>
</li><li>
Manage day-to-day team logistics, ensuring optimal staffing to handle volume overflow and complex escalated cases.</li></ul><p><br>
Requirements</p><p><b>
Skills and Qualifications:<br>
</b><br>
</p><p>5+ years of operational experience in a Contact Center, Service Delivery, or Customer Experience (CX) role, with a strong emphasis on technology.</p><p><br>
Minimum 2 years of direct people-management or lead experience focused on system administration, quality assurance, or technology adoption.</p><p><br>
Required: High School Diploma or GED equivalent.<b>Preferred: </b>Bachelor&rsquo;s Degree in Business, Computer Science, Data Analytics, or a related technical field.<br>
<br>
</p><p><b>Key Skills &amp; Technical Competencies:</b></p><br>
<ul><li>
Deep expertise in Contact Center technology infrastructure: CRM administration (e.g.,Salesforce, Zendesk), and workforce management (WFM) tools.<br>
</li><li>
Proven hands-on experience implementing, operating, and optimizing conversational AI/Bots (Chatbots, Voicebots) and Autodialer/Dialer logic.<br>
</li><li>
Strong analytical skills with the ability to interpret complex data sets (SQL knowledge or advanced Excel/data visualization proficiency is a plus).<br>
</li><li>
Working knowledge of the automotive industry and associated customer journeys.<br>
</li><li>
Excellent leadership skills with the ability to drive technical change and manage team adoption of new platforms.</li></ul><p><b><br>
Key Performance Indicators (KPIs)</b></p><ul><li>
Success in this role will be measured by performance against these operational metrics:<br>
</li><li>
Funnel conversions (Scheduling, Visits)<br>
</li><li>
Average Handling Time (AHT)<br>
</li><li>
Customer Satisfaction (CSAT)</li></ul><div></div><p><br>
Benefits</p><ul><li><p>
Health insurance</p></li><li><p><br>
Life insurance</p></li><li><p><br>
Preferential price for retail cars upon completion of probation period</p></li></ul><p><br>
Do you want to be part of this story? Apply now!</p></div></div></div><p></p>

Customer Experience Manager

<div><div><p>Job Information</p>
<ul><div><p>Date Opened</p>
<div>01/30/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Automotive
</div></div><div><p>State/Province</p>
<div>Punjab
</div></div><div><p>City</p>
<div>Lahore
</div></div><div><p>Zip/Postal Code</p>
<div>54000
</div></div><div><p>Country</p>
<div>Pakistan
</div></div></ul></div><div><p>About Us</p>
<div><div><b>Who WE are?</b><br>
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We<b> </b><b>work smart and make things happen,</b> offering the<b> </b><b>easiest, safest and most transparent experience to buy or sell a car</b>.<br>
<br>
But our journey doesn't stop there: at KAVAK our goal is global! Now <b>our footprint extends to the vibrant GCC region</b><b> </b>as part of our expansion into the Middle East, in the pursuit of our one and only goal: <b>to transform the automotive market around the world.</b><br>
<br>
Today we have more than 180 Kavakees on the GCC team and growing, <b>surrounding ourselves with the best talent</b> to continue <b>building the technology, processes, and products</b> that make us the <b>number one player in the pre-owned car market</b>.<br>
<br>
Wanna join us on this exciting ride?</div><br>
</div><p></p><p>Job Description</p>
<div><p>Key Responsibilities:</p><ul><li><p><br>
Design and iterate prompts and prompt chains for large language models (GPT-4, Claude, Mistral, etc.)</p></li></ul><ul><li><p><br>
Collaborate with product and tech teams to develop emotionally intelligent, clinically sound interactions</p></li></ul><ul><li><p><br>
Evaluate LLM responses for accuracy, tone, safety, and customer experience using metrics, product feedback, and business goals..</p></li></ul><ul><li><p><br>
Prototype intelligent conversational flows and decision trees for both customers and contact center agents.</p></li></ul><ul><li><p><br>
Use retrieval-augmented generation (RAG), vector databases, and feedback loops to improve model performance</p></li></ul><ul><li><p><br>
Help document best practices, prompt libraries, and internal tools for scalable deployment</p></li></ul><div></div><p><br>
Requirements</p><p>
Skills and Qualifications:</p><ul><li><p><br>
Strong understanding of how large language models work and how to guide them through effective prompting</p></li></ul><ul><li><p><br>
Proficiency in Python (3+ years) and experience working with LLM APIs (OpenAI, Anthropic, Hugging Face, etc.)</p></li></ul><ul><li><p><br>
Experience with LangChain, vector databases (like Pinecone or Weaviate), and RAG pipelines</p></li></ul><ul><li><p><br>
Comfort working with structured data formats (JSON, YAML) and REST APIs in building testable prompt frameworks.</p></li></ul><ul><li><p><br>
Ability to think both creatively (language, UX) and analytically (model behavior, logic)</p></li></ul><ul><li><p><br>
Bonus: Exposure to AI voicebots + chatbots</p></li></ul><p></p><div><br>
Do you want to be part of this story?<b> </b><b>Apply now!</b></div></div></div></div><p></p>

AI Prompt Engineer

Join Kavak and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kavak

About Company

Finance & Business Internship

Customer Experience Manager

AI Prompt Engineer