Qureos Mentor

KAYALI

<div>Who We Are 
 
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles. 
 
Our Mission 
 
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. 
 
Summary
We are looking for a talented New Product Development Assistant Manager to join our Supply Chain team. The NPD Assistant Manager will have a big impact by coordinating the product development processes from &ldquo;blue sky&rdquo; to shipment i.e. the Conceptual, Evaluation and Execution phases. They do not develop products, but they coordinate and manage projects and all the tasks associated with the launch across the organization. As a result, the NPD Assistant Manager will ensure that Kayali supplies its customers with new innovative products on time and in full, at the targeted KPI&rsquo;s and quality levels and at the quickest speed to market within the industry.
Essential Duties and Responsibilities:
<ul><li>Responsible for the overall project management of new product development projects from concept generation to launch, ensuring timing, quantity and KPIs targets are achieved
</li><li>Work in collaboration with key departments involved in product launches such as Supply Chain, Product Development, Packaging, Quality, Regulatory, Purchasing, Finance, Regional Markets, S&amp;OP, Logistics
</li><li>Help in building the Kayali 24-month launch calendar in conjunction with the brand leaders
</li><li>Provide the product development team with launch feasibility and scenarios as and when requested using project management tools that vary in duration and need to be adapted according to product specification and complexity
</li><li>Build detailed timelines for each launch with key development milestones and proactively track and manage the adherence to the timelines
</li><li>Regularly update the timelines based on project evolution, suppliers feedback and launch calendar changes
</li><li>Lead project meetings to closely follow the evolution of each project with the relevant teams, ensuring successful completion of all tasks, and provide agendas and recaps for those
</li><li>Consistently challenge and reduce the development lead-times by ensuring appropriate balanced risks are factored into the original time plans, whilst ensuring all service requirements are achieved/exceeded
</li><li>Work closely with suppliers and contract manufacturers all along the development of newness, ensuring our projects are on track and orders are delivered on time and up to our quality standards
</li><li>Be able to anticipate potential risks and issues linked to development, production, shipment and proactively look for solutions when they occur
</li><li>Develop contingency plans where required and implement risk mitigation strategies
</li><li>Ensure information is forwarded in a timely manner and made more accurate all along the development process e.g. Specifications, BOM&rsquo;s, Quantities, Shipping plans according to company&rsquo;s standards
</li><li>Provide timely and effective communication of the risks and corrective actions required to ensure perfect execution and encourage an environment of full transparency via the use of project meeting action plans, &ldquo;red flag&rdquo; alerts to senior management and other similar tools
</li><li>Manage the forecasting process ensuring launch forecast are submitted for each launch by collaborating with the Regional Markets and the Demand Planning team and place orders of all components and finished goods for launch
</li><li>Check against KPIs that are in place and used effectively to measure and improve the effectiveness of the key elements of launch management process and overall NPD performance</li>
</ul>Requirements<ul>
<li>3-5 years of experience ideally in NPD project management within the beauty industry with a solid grasp on product development &amp; supply chain terminology</li>
<li>Excellent communication skills and cross functional collaboration</li>
<li>Strong planning and organizational skills, with a great ability to multi-task while staying rigorous</li>
<li>Proficiency in project management tools (e.g. Asana, Microsoft Project Plan, etc) to build and manage complex timelines</li>
<li>Good knowledge of the entire supply chain processes</li>
</ul>Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave
</li><li>Employee discounts Kayali products</li>
<li>Product gifting</li>
Egg Freezing Benefits 
<li>
</li></ul>Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</div>

Assistant NPD Manager (Accessories)

<div>
 
 Who We Are
 
 
 
 Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona
 
 
 Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience
 
 
 inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest
 
 
 ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers
 
 
 through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 KAYALI is seeking a talented UX/UI Designer to build digital content for the e-commerce business. This is an opportunity for the right individual to develop a wide range of skills and gain experience working for a fast-growing online business with considerable creative freedom and strong ambitions. This role will report into the E-commerce Director and work closely with the E-commerce and Marketing Teams.
 
 
 
 KPIs:
 
 Brand website conversion rate, user engagement (time spent, bounce rate), emails open/click rates, paid media campaigns performance.
 
 
 
 Key Responsibilities:
 
 
 
 Website Design:
 
 
 <ul>
 <li>
 Design and develop a visually captivating and responsive e-commerce website that aligns with the brand's identity
 </li>
 <li>
 Ensure the website design reflects the uniqueness, sophistication, and exclusivity of the brand
 </li>
 <li>
 Optimize the website for a seamless user experience across all devices (desktop, mobile, tablet)
 
 
 </li>
 </ul>
 User Experience (UX) and Interface (UI) Design:
 
 
 <ul>
 <li>
 Develop intuitive navigation and interface designs that enhance user engagement and drive conversions
 </li>
 <li>
 Conduct user research and usability testing to inform design decisions
 </li>
 <li>
 Ensure the website is user-friendly, focusing on ease of navigation and a streamlined checkout process
 
 
 </li>
 </ul>
 Branding across Website, e-mailings and media campaigns:
 
 
 <ul>
 <li>
 Maintain and enhance the brand's visual identity across digital platforms and communication tools such as the brand website, the e-mailings/newsletters, and assets for paid media campaigns
 </li>
 <li>
 Create and implement design elements that convey the brand's heritage and message
 </li>
 <li>
 Collaborate with the marketing team to ensure consistency in brand messaging across all online touchpoints
 
 
 </li>
 </ul>
 Content Creation and Management:
 
 
 <ul>
 <li>
 Work with content creators to integrate high-quality images, videos, and graphics that showcase the quality of the products and offers
 </li>
 <li>
 Assist the e-commerce team to regularly update the website and digital campaigns with content for new products &amp; promotions, following the website animation plan
 
 
 </li>
 </ul>
 Performance Monitoring and Optimization:
 
 
 <ul>
 <li>
 Monitor website performance, including load times, responsiveness, and overall user engagement
 </li>
 <li>
 Use analytics tools to track customer behaviour and optimize the website for higher conversion rates
 </li>
 <li>
 Implement A/B testing to refine design elements and improve user experience
 
 
 </li>
 </ul>
 Collaboration and Project Management:
 
 
 <ul>
 <li>
 Collaborate with the e-commerce product manager and the tech teams/agencies to implement design concepts and ensure functionality
 </li>
 <li>
 Work closely with the marketing team to support digital campaigns and promotions and ensure brand consistency
 </li>
 <li>
 Manage multiple projects simultaneously, ensuring timely delivery of all web design tasks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Web Design, Graphic Design, or a related field
 </li>
 <li>
 Proven experience in web design, preferably within the beauty or fragrance industry
 </li>
 <li>
 Strong portfolio showcasing high-end web design projects
 </li>
 <li>
 Proficiency in design software such as Adobe Creative Suite, Sketch, Figma, or similar
 </li>
 <li>
 Understanding of front-end development and responsive design principles
 </li>
 <li>
 Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce
 </li>
 <li>
 Good understanding of UX/UI principles and best practices
 </li>
 <li>
 Strong attention to detail and a keen eye for aesthetics
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Passion for premium branding and a deep appreciation for design
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 
 
 </li>
 </ul>
 Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
</div>

UX UI Designer

<div>Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona
Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience
inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest
ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers
through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
KAYALI is seeking a talented UX/UI Designer to build digital content for the e-commerce business. This is an opportunity for the right individual to develop a wide range of skills and gain experience working for a fast-growing online business with considerable creative freedom and strong ambitions. This role will report into the E-commerce Director and work closely with the E-commerce and Marketing Teams.
KPIs: Brand website conversion rate, user engagement (time spent, bounce rate), emails open/click rates, paid media campaigns performance.
Key Responsibilities:
Website Design:<ul>
<li>Design and develop a visually captivating and responsive e-commerce website that aligns with the brand&rsquo;s identity.</li>
<li>Ensure the website design reflects the uniqueness, sophistication, and exclusivity of the brand.</li>
<li>Optimize the website for a seamless user experience across all devices (desktop, mobile, tablet).</li>
</ul>User Experience (UX) and Interface (UI) Design:<ul>
<li>Develop intuitive navigation and interface designs that enhance user engagement and drive conversions.</li>
<li>Conduct user research and usability testing to inform design decisions.</li>
<li>Ensure the website is user-friendly, focusing on ease of navigation and a streamlined checkout process.</li>
</ul>Branding across Website, e-mailings and media campaigns:<ul>
<li>Maintain and enhance the brand&rsquo;s visual identity across digital platforms and communication tools such as the brand website, the e-mailings/newsletters, and assets for paid media campaigns.</li>
<li>Create and implement design elements that convey the brand&rsquo;s heritage and message.</li>
<li>Collaborate with the marketing team to ensure consistency in brand messaging across all online touchpoints.</li>
</ul>Content Creation and Management:<ul>
<li>Work with content creators to integrate high-quality images, videos, and graphics that showcase the quality of the products and offers.</li>
<li>Assist the e-commerce team to regularly update the website and digital campaigns with content for new products &amp; promotions, following the website animation plan.</li>
</ul>Performance Monitoring and Optimization:<ul>
<li>Monitor website performance, including load times, responsiveness, and overall user engagement.</li>
<li>Use analytics tools to track customer behaviour and optimize the website for higher conversion rates.</li>
<li>Implement A/B testing to refine design elements and improve user experience.</li>
</ul>Collaboration and Project Management:<ul>
<li>Collaborate with the e-commerce product manager and the tech teams/agencies to implement design concepts and ensure functionality.</li>
<li>Work closely with the marketing team to support digital campaigns and promotions and ensure brand consistency.</li>
<li>Manage multiple projects simultaneously, ensuring timely delivery of all web design tasks.</li>
</ul>Requirements<ul><li>
Bachelor&rsquo;s degree in Web Design, Graphic Design, or a related field.</li></ul><ul>
<li>Proven experience in web design, preferably within the beauty or fragrance industry.</li>
<li>Strong portfolio showcasing high-end web design projects.</li>
<li>Proficiency in design software such as Adobe Creative Suite, Sketch, Figma, or similar.</li>
<li>Understanding of front-end development and responsive design principles.</li>
<li>Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce.</li>
<li>Good understanding of UX/UI principles and best practices.</li>
<li>Strong attention to detail and a keen eye for aesthetics.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
<li>Passion for premium branding and a deep appreciation for design.</li>
</ul>Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Products gifting</li>
</ul>Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</div>

<div>
 
 Who We Are
 
 
 
 Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 As a Social Media Manager, you will play a key role in developing and executing our KAYALI social media strategies that enhance our brand visibility, engagement, and growth across multiple platforms. You will lead a team of social media specialists, foster a culture of innovation, and ensure all social media activities align with our business objectives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Strategic Planning: Develop and implement comprehensive social media strategies to drive engagement and brand awareness across platforms like Instagram, TikTok, Snapchat, LinkedIn and YouTube, as well as microblogging platforms like Whatsapp, Threads and Broadcast. This includes for Mona Kattan, KAYALI as well as other supporting social media handles.
 </li>
 <li>
 Team Leadership: Lead and mentor a team of social media specialists, providing guidance on content creation and campaign execution. Foster a collaborative environment that encourages creativity and growth.
 </li>
 <li>
 Content Oversight: Oversee the creation and curation of engaging content that aligns with brand messaging and resonates with our audience.
 </li>
 <li>
 Performance Analysis: Monitor and analyze social media metrics to optimize campaigns and enhance brand presence. Provide regular reports on performance and insights to inform future strategies, including social listening
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with marketing, sales, paid media. PR, influencer and product development teams to ensure seamless integration of social media efforts with broader business initiatives.
 </li>
 <li>
 Social Media Experimentation: Pilot new formats, trends, and emerging platforms to ensure the brand stays ahead of digital shifts.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in Marketing, Communications, or a related field.
 </li>
 <li>
 Bachelor's degree in Marketing, Communications, or a related field.
 </li>
 <li>
 At least 5 years of experience in social media management with a proven track record of developing and executing successful social media strategies within the fragrance, fast-moving, luxury field.
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of social media platforms and management tools (e.g., Hootsuite, Sprinkler, Sprout Social).
 </li>
 <li>
 Excellent leadership and team management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple projects simultaneously.
 </li>
 <li>
 Experience with influencer marketing and content creation (text, image, video).
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Engagement metrics
 </li>
 <li>
 Follower growth rate
 </li>
 <li>
 Campaign ROI
 </li>
 <li>
 Brand awareness and reputation management
 </li>
 <li>
 Team performance and development
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Quarterly product gifting
 </li>
 </ul>
</div>

Social Media Manager

<div>Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
As a Social Media Manager, you will play a key role in developing and executing our KAYALI social media strategies that enhance our brand visibility, engagement, and growth across multiple platforms. You will lead a team of social media specialists, foster a culture of innovation, and ensure all social media activities align with our business objectives. 
Responsibilities:<ul><li>
Strategic Planning: Develop and implement comprehensive social media strategies to drive engagement and brand awareness across platforms like Instagram, TikTok, Snapchat, LinkedIn and YouTube, as well as microblogging platforms like Whatsapp, Threads and Broadcast. This includes for Mona Kattan, KAYALI as well as other supporting social media handles.</li><li>
Team Leadership: Lead and mentor a team of social media specialists, providing guidance on content creation and campaign execution. Foster a collaborative environment that encourages creativity and growth.</li><li>
Content Oversight: Oversee the creation and curation of engaging content that aligns with brand messaging and resonates with our audience.</li><li>
Performance Analysis: Monitor and analyze social media metrics to optimize campaigns and enhance brand presence. Provide regular reports on performance and insights to inform future strategies, including social listening</li><li>
Cross-Functional Collaboration: Work closely with marketing, sales, paid media. PR, influencer and product development teams to ensure seamless integration of social media efforts with broader business initiatives.</li><li>
Social Media Experimentation: Pilot new formats, trends, and emerging platforms to ensure the brand stays ahead of digital shifts.</li></ul> 
Requirements 
<ul><li>
Education: Bachelor's degree in Marketing, Communications, or a related field.</li><li>
Bachelor's degree in Marketing, Communications, or a related field.</li><li>
At least 5 years of experience in social media management with a proven track record of developing and executing successful social media strategies within the fragrance, fast-moving, luxury field.</li></ul> 
Skills:<ul><li>
Strong knowledge of social media platforms and management tools (e.g., Hootsuite, Sprinkler, Sprout Social).</li><li>
Excellent leadership and team management skills.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work under pressure and manage multiple projects simultaneously.</li><li>
Experience with influencer marketing and content creation (text, image, video).</li></ul> 
Key Performance Indicators (KPIs):<ul>
<li>Engagement metrics</li>
<li>Follower growth rate</li>
<li>Campaign ROI</li>
<li>Brand awareness and reputation management</li>
<li>Team performance and development</li>
</ul>Benefits<ul>
<li>Premium Medical/Dental/Vision coverage
</li><li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Quarterly product gifting</li></ul></div>

<div>
 
 Who We Are
 
 
 
 Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
 
 
 Key Responsibilities:
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support
 </li>
 <li>
 Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved
 </li>
 <li>
 Implement service-focused strategies that drive customer satisfaction and loyalty
 </li>
 <li>
 Manage escalated customer concerns and implement root-cause analysis for long-term solutions
 </li>
 <li>
 Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice
 
 
 </li>
 </ul>
 Supply Chain &amp; Logistics
 
 
 <ul>
 <li>
 Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment
 </li>
 <li>
 Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness
 </li>
 <li>
 Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers
 </li>
 <li>
 Develop and implement strategic initiatives to enhance operational performance and customer satisfaction
 </li>
 <li>
 Lead process improvement projects to streamline workflows, reduce costs, and improve service levels
 </li>
 <li>
 Ensure full compliance with customs, international shipping regulations, and best practices in global logistics
 </li>
 <li>
 Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.)
 
 
 </li>
 </ul>
 Leadership &amp; Performance
 
 
 <ul>
 <li>
 Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance
 </li>
 <li>
 Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities
 </li>
 <li>
 Track and report on key performance metrics, offering insights and action plans to senior leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
 </li>
 <li>
 10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors
 </li>
 <li>
 Proven experience managing international supply chains, 3PLs, and customer service operations
 </li>
 <li>
 Strong analytical, strategic planning, and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills with the ability to influence cross-functional stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 </li>
 </ul>
</div>

Customer Service and Logistics Manager

<div>Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
Key Responsibilities:
Customer Service &amp; Experience<ul><li>Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support.</li><li>Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved.</li><li>Implement service-focused strategies that drive customer satisfaction and loyalty.</li><li>Manage escalated customer concerns and implement root-cause analysis for long-term solutions.</li><li>Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice.</li></ul>
Supply Chain &amp; Logistics<ul><li>Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment.</li><li>Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness.</li><li>Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers.</li><li>Develop and implement strategic initiatives to enhance operational performance and customer satisfaction.</li><li>Lead process improvement projects to streamline workflows, reduce costs, and improve service levels.</li><li>Ensure full compliance with customs, international shipping regulations, and best practices in global logistics.</li><li>Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.).</li></ul>
Leadership &amp; Performance<ul><li>Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance.</li><li>Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities.</li><li>Track and report on key performance metrics, offering insights and action plans to senior leadership.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Logistics, or related field.</li><li>10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors.</li><li>Proven experience managing international supply chains, 3PLs, and customer service operations.</li><li>Strong analytical, strategic planning, and problem-solving skills.</li><li>Excellent communication and leadership skills with the ability to influence cross-functional stakeholders.</li></ul>
Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Products gifting</li></ul></div>

Join KAYALI and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KAYALI

ABOUT_COMPANY

Assistant NPD Manager (Accessories)

UX UI Designer

UX UI Designer

Social Media Manager

Social Media Manager

Customer Service and Logistics Manager

Customer Service and Logistics Manager