Qureos Mentor

KCM Appliances Private Limited

About the Role :We are seeking a highly motivated and experienced Branch Service In-Charge to oversee service operations across our branch in Kannur. This role is key to ensuring exceptional customer service and efficient management of branch service teams.Key Responsibilities:<ul><li>Lead and manage branch service teams to ensure timely and effective service delivery.</li><li>Oversee the installation, maintenance, and repair of home appliances and electronics.</li><li>Ensure adherence to service quality standards and customer satisfaction.</li><li>Monitor inventory levels and spare parts availability at each branch.</li><li>Resolve customer complaints and ensure prompt issue resolution.</li><li>Implement service process improvements and best practices.</li><li>Prepare and analyze service performance reports and present to senior management.</li><li>Train and mentor service staff to enhance technical skills and knowledge.</li><li>Collaborate with the Head Office to align branch service operations with company objectives.</li></ul>Qualifications and Skills :<ul><li>Bachelor&rsquo;s degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.</li><li>Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics.</li><li>Proven leadership and team management skills.</li><li>Excellent communication, problem-solving, and customer service skills.</li><li>Proficiency in MS Office and service management software.</li><li>Willingness to travel across branch locations as required.</li></ul>Perks and Benefits:<ul><li>Salary : best in the industry</li><li>Health Insurance</li><li>PF</li></ul>Job Type: PermanentPay: &#8377;20,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer Service Support in Electronics or Home Appliances: 1 year (Required)</li></ul>Work Location: In person

Branch Service In-charge

Join KCM Appliances Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KCM Appliances Private Limited

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Branch Service In-charge