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Kedia Hardware Pvt Ltd

Pay: &#8377;15,000.00 - &#8377;20,000.00 per monthJob description:Job Title: Customer Relations ExecutiveLocation: Kolkata Experience: 1&ndash;3 Years&rsquo; Salary: &#8377;15,000 &ndash; &#8377;20,000 per month Qualification: Bachelor&rsquo;s degree in Business Administration, Commerce or a related field.Job Summary:We are seeking a proactive and customer-focused Customer Relations Executive to manage client communications regarding pending orders, payments, and other customer concerns. The ideal candidate will act as a bridge between the company and clients, ensuring smooth transactions, resolving issues, and maintaining strong customer relationships.Key Responsibilities:&middot; Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.&middot; Coordinate with internal teams (Sales, Accounts, and Logistics) to resolve customer issues and provide accurate updates.&middot; Maintain and update records of customer interactions, transactions, and discussions.&middot; Send reminders and notifications regarding due payments and order status.&middot; Address customer complaints and escalate complex issues to the appropriate department.&middot; Assist in processing orders, invoices, and payment confirmations.&middot; Ensure customer satisfaction by providing timely and professional responses.&middot; Build strong relationships with clients to enhance customer retention and loyalty.&middot; Identify opportunities to improve customer service processes and recommend solutions.Required Skills:<ul><li>Bachelor's degree in Business Administration, Commerce, or a related field.</li><li>1-3 years of experience in customer service, sales coordination, or accounts receivable roles.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving abilities and attention to detail.</li><li>Ability to manage multiple client accounts and prioritize tasks efficiently.</li><li>Proficiency in MS Office (Excel, Word, Outlook) and CRM software.</li><li>Knowledge of invoicing, payment follow-ups, and sales support operations is a plus.</li><li>Ability to work independently as well as in a team.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Opportunity to work with innovative tools and real-time data</li><li>Growth opportunities within the company</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timeBenefits:<ul><li>Cell phone reimbursement</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Schedule:<ul><li>Day shift</li></ul>Supplemental Pay:<ul><li>Yearly bonus</li></ul>Work Location: In personJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relation Executive

Join Kedia Hardware Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kedia Hardware Pvt Ltd

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Customer Relation Executive