Qureos Mentor

KELVIN CATERING SERVICES...

Key ResponsibilitiesOperational Excellence<ul><li>Oversee daily operations across multiple catering sites to ensure consistent service quality and food safety standards.</li><li>Implement company policies and operational SOPs aligned with contractual obligations.</li><li>Ensure compliance with QHSE standards, HACCP, and local municipality food safety regulations.</li><li>Monitor food, non-food, and payroll costs against budgets and implement corrective actions for variances.</li><li>Review monthly operational and financial performance reports and take proactive steps to address shortfalls.</li><li>Ensure all contracts are up to date and that site teams understand scope and deliverables.</li><li>Identify process improvements, technology use (e.g., digital reporting), and efficiency measures.</li></ul>Client &amp; Stakeholder Relations<ul><li>Maintain strong client relationships through regular meetings and feedback reviews.</li><li>Handle client complaints and service issues promptly, ensuring follow-up and preventive measures.</li><li>Support the business development team by identifying expansion or renewal opportunities.</li></ul>People Management<ul><li>Recruit, lead and develop Operation Support Managers, Site Managers, Chefs, and Supervisors through coaching and structured performance appraisals.</li><li>Ensure manpower planning, vacation scheduling, and succession planning are effectively managed.</li><li>Identify training needs and coordinate with HR and QHSE for upskilling and EFST compliance.</li><li>Promote a positive work environment that encourages teamwork, communication, and motivation.</li></ul>QHSE &amp; Compliance<ul><li>Ensure all operations comply with company and client QHSE policies.</li><li>Conduct site audits and safety inspections; ensure corrective actions are implemented.</li><li>Report incidents, accidents, or near-misses promptly and participate in investigations.</li><li>Drive a culture of safety, hygiene, and continuous improvement across all sites.</li></ul>Financial &amp; Administrative Control<ul><li>Monitor daily and monthly performance indicators (food cost %, waste control, headcount, overtime).</li><li>Liaise with Finance for budget adherence and with Procurement for cost optimization.</li><li>Maintain asset and equipment inventory records for each site.</li><li>Prepare regular operational summaries and reports for senior management.</li></ul>Job RequirementsEducation &amp; Qualifications<ul><li>Bachelor s Degree or Diploma in Hospitality Management, Hotel Management, or Catering Technology.</li><li>Professional certification in Food Safety, HACCP, or ISO 22000 preferred.</li><li>EFST (Essential Food Safety Training) certification as per UAE regulations.</li><li>Additional management or leadership certifications will be an advantage.</li></ul>Experience<ul><li>Minimum 10 15 years of progressive experience in industrial or institutional catering operations, including at least 5 years in a senior operations management role overseeing multiple sites.</li><li>Proven experience managing large-scale catering contracts (e.g., labor camps, remote sites, hospitals, or corporate clients).</li><li>Strong exposure to client interfacing, service delivery management, and multi-site supervision.</li><li>Experience in budgeting, cost control, and performance management within a catering business.</li></ul>Technical &amp; Functional Skills<ul><li>In-depth understanding of catering operations, menu planning, and food production systems.</li><li>Strong knowledge of QHSE, HACCP, EFST, and UAE Food Control Authority requirements.</li><li>Financial acumen with ability to analyze P&amp;L statements, forecast costs, and optimize resource allocation.</li><li>Proficiency in MS Office Suite, ERP systems, and catering management software.</li><li>Familiarity with local supplier markets and logistics coordination for food and non-food supplies.</li></ul>Leadership &amp; Behavioral Competencies<ul><li>Excellent leadership and people management skills; capable of handling diverse, multicultural teams.</li><li>Strong communication, negotiation, and client relationship-building abilities.</li><li>Analytical thinker with effective problem-solving and decision-making capabilities.</li><li>Ability to work under pressure, prioritize multiple tasks, and meet deadlines.</li><li>High level of integrity, professionalism, and accountability.</li></ul>Other Requirements<ul><li>Valid UAE Driving License (preferred).</li><li>Flexibility to travel frequently across multiple sites within the UAE.</li><li>Fluent in English (written and spoken); knowledge of Arabic is an added advantage.</li></ul>

Head Of Operations - Onshore

Join KELVIN CATERING SERVICES... and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

KELVIN CATERING SERVICES...

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Head Of Operations - Onshore