Qureos Mentor

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 31 May 2026
 
 
 
 Department:
 
 Human Resources &amp; Training
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 Compensation:
 
 ر.ق0 / month
 
 
 
 
 Description
 
 
 
 The HR Director supports the General Director in all decision relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of
 
 Quality
 
 (through effective recruitment, development, and engagement of capable and motivated team members),
 
 Performance
 
 (through robust performance management, reward and recognition), and
 
 Compliance
 
 (through compliant and efficient HR Operations, policies &amp; procedures).
 
 
 
 
 Key Responsibilities
 
 
 
 ● As a
 
 Business Partner
 
 to the hotel's General Director and
 
 trusted advisor
 
 to the management team, support the delivery of the ambitious business objectives of the hotel by locally delivering the strategic
 
 
 HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
 
 
 ●
 
 Support and coach the leadership team
 
 in any organizational and people topics, to help them achieve their guest service and business objectives.
 
 
 ●Maintain and develop a strong
 
 employer brand in the local market
 
 and beyond, implement effective and innovative
 
 search
 
 and
 
 selection
 
 for senior as well as volume recruitment through a variety of sources, as well as an effective
 
 onboarding
 
 process.
 
 
 ●Drive strong colleague
 
 engagement
 
 through employee
 
 communication
 
 and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively
 
 
 ● Understand the
 
 competitive positioning
 
 of the hotel as an employer in the market and create appropriate
 
 compensation &amp; benefits
 
 structures based on market and internal benchmarking
 
 
 ●Plan and implement an
 
 annual budget and manning
 
 guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports
 
 
 ●Ensures that corporate and local
 
 policies &amp; procedures
 
 are communicated and implemented.
 
 
 ●Ensure an efficient and compliant
 
 HR administration
 
 according to Kempinski standards and local requirements, including supervision of internal and external payroll services.
 
 
 ● Ensure compliance with local
 
 labour and immigration law
 
 and handle any legal issues including staff disciplinary actions.
 
 
 ●Effectively
 
 lead the HR team
 
 including recruiting, HR administration, and staff accommodation functions
 
 
 ● Implement
 
 global performance management and talent management
 
 and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments
 
 
 ●Project manage the roll-out of new
 
 global initiatives
 
 at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems
 
 
 Additional responsibilities and tasks can be added at any time according to the needs of the business.
 
</div>

Director of Human Resources

<div>
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Saudi Arabia - Al Khobar
 
 
 
 
 Description
 
 
 
 The Banquet Coordinator is in charge of the office and operation organisation. Assists in all administrative and operational matters related to the Banquet section.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 to assist the Banquet team with management of all aspects of banqueting events from enquiry to conclusion of banqueting events
 
 </li>
 </ul>
 <ul>
 <li>
 ensuring compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.
 
 </li>
 </ul>
 <ul>
 <li>
 to manage and co-ordinate food and drinks/beverages preparation and Fixture, Fittings and Equipment list
 
 </li>
 </ul>
 <ul>
 <li>
 to assist in quality management of food and drinks/beverages and Fixture, Fittings and Equipment
 
 </li>
 </ul>
 <ul>
 <li>
 to assist the Banquet Manager to investigate and resolve customer complaints
 
 </li>
 </ul>
 <ul>
 <li>
 to assist in managing customers&rsquo; expectations and deal and resolve with all concerns/queries
 
 
 </li>
 <li>
 maintaining accurate records and accounts as required and reporting as agreed
 
 
 </li>
 <li>
 help set an example for team members of commitment, work ethic and habits and personal character
 
 
 </li>
 <li>
 adhere to all organisation policies and procedures
 
 </li>
 </ul>
 <ul>
 <li>
 Manage all event operations (preparing venue, invitations etc.)
 
 </li>
 </ul>
 <ul>
 <li>
 Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
 
 </li>
 </ul>
 <ul>
 <li>
 Oversee event happenings and act quickly to resolve problems
 
 </li>
 </ul>
 <ul>
 <li>
 Evaluate event&rsquo;s success and submit reports
 
 </li>
 </ul>
 <ul>
 <li>
 From time to time you may be expected to be part of special projects as are reasonably required of your job role.
 
 </li>
 </ul>
 <ul>
 <li>
 You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.
 
 </li>
 </ul>
 <ul>
 <li>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 
 
 
 
 
 </li>
 </ul>
</div>

Banquet Coordinator (Only Saudis)

<div>
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Saudi Arabia - Al Khobar
 
 
 
 
 Description
 
 
 
 The Master Barista is responsible for assisting the Beverage Manager coordinating all phases of restaurant/outlets/bars/banquet beverage operations in the Hotel; coordinate these activities on a daily basis; assist in program planning and quality control.
 
 
 This position is Critical for F&amp;B Operations to ensure that Guests have a unique and memorable experience with regards to Coffee presentations.
 
 
 Maintain the services and reputation of the Hotel and act as a management representative
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Barista should be able to provide The Perfect Cup of Coffee as well as Perfect Cappuccinos and Lattes and other Coffee Drink Recipes
 </li>
 <li>
 To do this the Barista must be able to produce a Perfect Espresso/Coffee Shot.
 </li>
 <li>
 Barista Espresso Machine Skills-A Barista will generally learn the difference between the various types of espresso machines which are used to provide the proper pressure for extraction by forcing hot water at high pressure through tamped and roasted, ground coffee.
 </li>
 <li>
 In addition a great Barista is a &ldquo;people person&rdquo; who wants to give customers a great coffee experience so they come back again and again.
 </li>
 <li>
 A Barista Should Know About Coffee &ndash; the World&rsquo;s Three Main Growing Regions.
 
 
 </li>
 <li>
 Working the Counter &ndash; The Master Coffee Barista.
 
 </li>
 </ul>
 <ul>
 <li>
 A Barista often works the whole front counter area of the coffee shop and may participate in serving food items as well as various coffee drinks, tea and other beverages.
 
 
 </li>
 <li>
 A good team player &ndash; &ldquo;works well with others.&rdquo;
 </li>
 <li>
 A master Barista is a multi-task expert, taking care of numerous things in the proper order with the goal of providing supreme customer service and exceptional specialty coffee drinks.
 </li>
 <li>
 Ability to multi-tasked requires the Barista to think of what needs to be done at the particular moment and constantly prioritize items for the best efficiency.
 </li>
 <li>
 The ability to multi-task requires that you do more than just work fast, and it also does not include being hyper-active or extra speedy without purpose.
 
 
 </li>
 <li>
 An experienced Barista knows that the customer always comes first because your whole purpose is to give them a wonderfully positive experience in your coffee creations.
 
 
 </li>
 <li>
 Barista Knowledge About the World&rsquo;s Finest Coffees
 </li>
 <li>
 A Barista should also know something about the world&rsquo;s finest premium gourmet coffees &ndash; just some basic knowledge about taste profiles and how the coffees are processed, perhaps where they are grown and their most redeeming qualities.
 </li>
 <li>
 For example you should know about how a Jamaican Blue Mountain Coffee differs from an Ethiopian Harrar Coffee, and some of the overall qualities including body, sweetness/bitterness, acidity, aroma, and also the aftertaste. Attend a coffee cupping (professional coffee tasting) to learn more about coffee and advance your Barista knowledge.
 </li>
 <li>
 A great Barista will know how a Yemen Mocha Coffee differs from a Ethiopian Sidamo Coffee or a Kenyan Coffee, and which work best in the various Coffee Recipes.
 </li>
 <li>
 Barista should know the basic differences between Robusta and Arabica coffee beans.
 </li>
 <li>
 A professional Barista should also know about Grinding and Roasting Coffee including Grinding Coffee for Espresso.
 </li>
 <li>
 Keep a Neat Workplace and a Neat Appearance
 </li>
 <li>
 Cleanliness is clearly next to godliness when it comes to being a Barista. Not only must you keep your brewing equipment clean and your work area spotless, you must also maintain a neat physical appearance.
 </li>
 <li>
 Treats all Team Members fairly, with respect.
 </li>
 <li>
 Sets high standards for appropriate team behavior on shift.
 </li>
 <li>
 Is capable of handling irate customers with a friendly/calm attitude.
 </li>
 <li>
 Ensures product quality and great service.
 </li>
 <li>
 Shows enthusiasm about guest within the restaurant &amp; bars.
 </li>
 <li>
 Is flexible in dealing with changes/problems (e.g., being short staffed).
 </li>
 <li>
 Shifts priorities and goals as work demands change.
 
 
 </li>
 <li>
 Prioritizes tasks effectively to ensure most important tasks are completed on time.
 
 
 </li>
 <li>
 Delegates and follows-up effectively.
 
 
 </li>
 <li>
 Seeks, listens and responds to Guest feedback.
 
 
 </li>
 <li>
 Coaches team on how to exceed Guest expectations.
 
 
 </li>
 <li>
 Does not blame others; takes accountability for problems.
 
 
 </li>
 <li>
 Training and continuing education- Support members of the division training team in the role of teacher.
 
 
 </li>
 <li>
 Participating in all levels of division training update meetings.
 
 
 </li>
 <li>
 Identify skill gaps within beverage and partnering to customize learning solutions.
 
 
 </li>
 <li>
 Assist in the positions specific training.
 
 
 </li>
 <li>
 Evaluate recipe inconsistencies and coach on proper procedures.
 
 
 </li>
 <li>
 Organizes and conduct monthly training classes covering, service and overall product knowledge.
 
 
 </li>
 <li>
 Oversee all the new trainees through the process, conduct end of training certification.
 
 
 </li>
 <li>
 Supports food &amp; beverage outlets by preparing specialty coffee menus themed to the operation.
 
 
 </li>
 <li>
 Pair coffee with food selection at the fine dining outlet.
 
 
 </li>
 <li>
 Present recipe selection for review four times annually.
 
 
 </li>
 <li>
 Evaluate and review all new products with Beverage Manager for possible placement in outlets.
 
 
 </li>
 <li>
 Creates a positive team atmosphere among Team Members.
 
 </li>
 </ul>
 <ul>
 <li>
 Provides feedback and coaching to the Team regularly.
 
 
 </li>
 <li>
 Understands building capability through Cross training.
 
 
 </li>
 <li>
 Ensures new products are executed properly following roll-out.
 
 
 </li>
 <li>
 Ensures product quality and great service.
 
 
 </li>
 <li>
 Shows enthusiasm about guest within the restaurant/bars.
 
 
 </li>
 <li>
 Taking Ownership of issues or tasks and also give detail update of the Beverage Manager.
 
 </li>
 </ul>
 <ul>
 <li>
 Effectively identifies restaurant/bars problems through reports and can ideate &amp; execute to resolve
 
 </li>
 </ul>
 <ul>
 <li>
 Assist in planning regular and special event Menu.
 
 </li>
 </ul>
 <ul>
 <li>
 Stock the service bar and lobby bar as needed.
 
 </li>
 </ul>
 <ul>
 <li>
 Take an alcohol and mixer inventory on the first of every month. Reconcile the inventory with purchases to insure all is accounted for.
 
 </li>
 </ul>
 <ul>
 <li>
 Direct responsibility for training the staff for all coffee service.
 
 </li>
 </ul>
 <ul>
 <li>
 Creates a positive team atmosphere among Team Members.
 
 </li>
 </ul>
 <ul>
 <li>
 Maintains records of staff periodic manner and operating costs.
 
 </li>
 </ul>
 <ul>
 <li>
 Provides feedback and coaching to the Team regularly.
 
 </li>
 </ul>
 <ul>
 <li>
 Understands building capability through Cross training
 
 </li>
 </ul>
 <ul>
 <li>
 Treats all Team Members fairly, with respect.
 
 
 </li>
 <li>
 Sets high standards for appropriate team behavior on shift.
 
 </li>
 </ul>
 <ul>
 <li>
 Works with beverage staff to ensure proper food presentation and proper food-handling procedures.
 
 </li>
 </ul>
 <ul>
 <li>
 Handle guest complaints in restaurants &amp; bars.
 
 
 </li>
 <li>
 Schedules periodic beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
 
 
 </li>
 <li>
 Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
 
 
 </li>
 <li>
 Meet with sales representatives to order supplies such as glassware, utensils, and cleaning items. Arrange for maintenance and repair of equipment and other services.
 
 
 </li>
 <li>
 Ensures new products are executed properly following roll-out.
 
 </li>
 </ul>
 <ul>
 <li>
 Is capable of handling irate customers with a friendly/calm attitude.
 
 </li>
 </ul>
 <ul>
 <li>
 Is flexible in dealing with changes/problems (e.g., being short staffed).
 
 </li>
 </ul>
 <ul>
 <li>
 Has effectively forecasted restaurants &amp; bar needs.
 
 </li>
 </ul>
 <ul>
 <li>
 Shifts priorities and goals as work demands change.
 
 </li>
 </ul>
 <ul>
 <li>
 Prioritizes tasks effectively to ensure most important tasks are completed on time.
 
 </li>
 </ul>
 <ul>
 <li>
 Delegates and follows-up effectively.
 
 </li>
 </ul>
 <ul>
 <li>
 Attendance and participation of weekly F &amp; B meeting and Department Head meeting
 
 
 </li>
 </ul>
 <ul>
 <li>
 Proficiency in Point of sale (POS) software, inventory software, Restaurant &amp; Bars guest satisfactory tracking software etc.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Assure completion of requisitions where deemed necessary.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Assure the completion of weekly schedule and shift duties
 
 </li>
 </ul>
 <ul>
 <li>
 Maintaining a labor cost.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Completion of monthly inventory.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Minimize number of customer complaints.
 
 </li>
 </ul>
 <ul>
 <li>
 Ensure a professional attitude and proper business attire when on property, ready to meet or service a client at any time.
 
 </li>
 </ul>
 <ul>
 <li>
 Staff professional attitude and proper meeting Company appearance and uniform standards.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Teamwork-Relations with co-workers and management.
 
 </li>
 </ul>
 <ul>
 <li>
 Responsible for staff training and development.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Ensure all staff received the appropriate training.
 
 </li>
 </ul>
 <ul>
 <li>
 Personnel selection.
 
 </li>
 </ul>
 <ul>
 <li>
 Proper hiring procedures followed.
 
 </li>
 </ul>
 <ul>
 <li>
 P&amp;L monthly meeting.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Personal development and growth.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Discipline of personnel when required.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Assist all scheduling within the department.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Participation towards overall Hotel Maintenance and cleanliness.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Achieving service that exceeds expectations.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Assisting in the overall maintenance of the operation at a level in keeping with the standards prescribed.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Minimize the number of Workmen's Compensation claims.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Report any deficiencies in equipment and facilities.
 
 </li>
 </ul>
 <ul>
 <li>
 Required to be present to serve VIP&rsquo;s during Operations.
 
 
 </li>
 </ul>
 <ul>
 <li>
 Must have flexible availability due to needs of our VIP guests
 
 </li>
 </ul>
 <ul>
 <li>
 Able to independently manage and be responsible for high value coffee and equipment
 
 
 </li>
 </ul>
 <ul>
 <li>
 Able to manage multiple outlet coffee inventory and par levels
 
 </li>
 </ul>
 <ul>
 <li>
 Develop SOPs from extensive knowledge and experience
 
 </li>
 </ul>
 <ul>
 <li>
 Train multiple outlets in coffee preparation, latte art and sales
 
 </li>
 </ul>
 <ul>
 <li>
 Work with procurement all necessary items related to their operations
 
 
 </li>
 </ul>
 <ul>
 <li>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 </li>
 </ul>
</div>

Barista

<div>
 
 
 Department:
 
 Kitchen
 
 
 
 Location:
 
 United Arab Emirates - Dubai
 
 
 
 
 Description
 
 
 
 The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
 </li>
 <li>
 Ensure that the place of work and surrounding area is kept clean and organized at all times.
 </li>
 <li>
 Execute and demand the team to execute the highest level of service and set up standards at all times.
 </li>
 <li>
 Be knowledgeable of all services and products offered by the hotel.
 </li>
 <li>
 Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
 </li>
 <li>
 Ensurre that the place of work and surrounding area is kept clean and organized at all times.
 </li>
 <li>
 Perform general cleaning duties as assigned by the Head of Department.
 </li>
 <li>
 Report failures and malfunctioning equipment directly and act responsibly with all provided operating equipment and machinery.
 </li>
 <li>
 Understand and strictly adhere to the rules &amp; regulations established in the hotel&rsquo;s policy manual and the hotel&rsquo;s policy on fire, hygiene, health &amp; safety.
 </li>
 <li>
 Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate safety shoes and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
 </li>
 <li>
 Undertake reasonable tasks and secondary duties as assigned by the Department Head.
 </li>
 <li>
 Respond to any changes in the department as dictated by the hotel management.
 </li>
 <li>
 Assist in carrying out scheduled inventories of products and operating equipment.
 </li>
 <li>
 Clean and wash dishes according to the established standards of performance.
 </li>
 <li>
 Clean and wash pots, pans and other kitchen equipment according to the established standards of performance.
 </li>
 <li>
 Ensure that all garbage regulations i.e separation of items as well as the assigned garbage runs.
 </li>
 <li>
 Have the knowledge of all cleaning procedures, use of dishwashing machines and the type of chemicals being used.
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 To fill the position, the following is required:
 <ul>
 <li>
 Experience in a Stewarding role.
 </li>
 <li>
 Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
 </li>
 <li>
 Excellent organizational and time management skills .
 </li>
 <li>
 Applies a professional, confidential and ethical approach at all times.
 </li>
 <li>
 Works in a safe, prudent and organized manner.
 
 
 </li>
 </ul>
 
 About Kempinksi
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Steward

<div>
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Oman - Muscat
 
 
 
 
 Description
 
 
 
 The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 All rules &amp; regulations are strictly adhered within the hotel including hotel&rsquo;s policy on fire and safety as well as hygiene regulations including HACCP.
 </li>
 <li>
 The service team is well managed, having delegated the appropriate tasks to the team members.
 </li>
 <li>
 The sales are driven to the outlet&rsquo;s full potential and that budget is adhered to.
 </li>
 <li>
 A High quality of product and service is maintained in the outlet.
 </li>
 <li>
 The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
 
 
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Room Service Order Taker