Qureos Mentor

Kempinski Hotels

<div>
 
 
 Department:
 
 Revenue &amp; Reservations
 
 
 
 Location:
 
 United Arab Emirates - Dubai
 
 
 
 
 Description
 
 
 
 The Global Revenue Strategy team is responsible for providing guidelines, standards, structure, tools and support for Regions and hotels in the field of Revenue Management and commercial distribution. This includes supporting the Revenue Management talent recruitment process, creating and expanding dashboards, reports and tools in our Business Intelligence platform, and managing relationships with external vendors, distribution partners, suppliers and more. Additionally, the team prepares performance updates and conducts analysis on various KPIs and projects.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Safeguard the Kempinski standards impacting revenues across our hotels on multiple levels such as room type change, upselling, competitive sets, market segmentation, account production tracking as well as ensuring the BI data is accurate and up to date.
 </li>
 <li>
 Assist in the set up and maintenance of Revenue related brand standard and guidelines, such as tools and SOPs (e.g. revenue meeting, rate strategy tool etc) and ensure these are uploaded on mykempinski extranet.
 </li>
 <li>
 Work closely with the regional teams to further improve the current processes, tools and guidelines
 </li>
 <li>
 Provide monthly reporting results to the CCO including - but not limited to - Market segmentation, Source Market, Channel + OTA and Wholesale partners production and brand contribution report.
 </li>
 <li>
 Provide ad hoc analysis (at property, regional or corporate level) using multiple 3rd party data sources such as STR, Travelclick, Rateshopping or OTA data.
 </li>
 <li>
 Help define and review performance of corporate offers, commercial actions and campaigns.
 </li>
 <li>
 Monitor rate integrity helping understand the root of rate parity issues and setup strategies to resolve them
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 2 years experience in Hotel Revenue Management
 </li>
 <li>
 Proficiency in Microsoft Office Suite/Google Suite, particularly Excel and PowerPoint, along with strong keyboarding skills, is essential.
 </li>
 <li>
 RMS knowledge, preferably with Duetto or EZRMS
 </li>
 <li>
 Excellent command of the English language, both written and verbal
 </li>
 <li>
 Articulate thoughts and ideas clearly, fluently, and persuasively.
 </li>
 <li>
 Ability to analyse complex data and draw conclusions from the results.
 </li>
 <li>
 Perform duties in a detail-oriented manner.
 </li>
 <li>
 Ability to come up with own ideas, to formulate these and show a certain level of initiative.
 </li>
 <li>
 Team oriented mindset with strong interpersonal skills
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm
 </li>
 <li>
 Ability to work under short deadlines in a dynamic international environment.
 </li>
 <li>
 Ability to work independently, often remotely from direct supervisor.
 
 </li>
 </ul>
</div>

Senior Revenue Management Analyst

<div>
 
 Department:
 
 Revenue &amp; Reservations
 
 
 
 Location:
 
 Egypt - Safaga
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Kempinski Reservation standards are implemented and complied to.
 </li>
 <li>
 All relevant data is entered and maintained in the systems in a timely and accurate manner.
 </li>
 <li>
 Data is reviewed on an ongoing basis.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
 </li>
 <li>
 Ensure clients&rsquo; satisfaction and adherence to Kempinski service standards.
 </li>
 <li>
 Follow internal credit policy.
 </li>
 <li>
 Follow up on lost business and bring information about them to the knowledge of the department superiors.
 </li>
 <li>
 Spot-check reservations made the previous day and check all VIP arrivals
 </li>
 <li>
 Test calls LQA / IFH results &gt; 85%.
 </li>
 <li>
 Follow the internal up-sell programme for Reservations department.
 </li>
 <li>
 Perform any other duties as assigned to them by management.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Expertise
 
 
 
 <ul>
 <li>
 Opera central systems knowledge.
 </li>
 <li>
 Knowledge of Opera PMS is imperative.
 </li>
 <li>
 Excellent MS Office knowledge.
 </li>
 <li>
 Knowledge of revenue management reports and market performance reports.
 </li>
 <li>
 Ability to maintain the highest standards of professionalism, ethics, grooming, and attitude.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English - excellent oral and written skills.
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Reservation Agent (Egyptian Only)

<div>
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 United Arab Emirates - Dubai
 
 
 
 
 Description
 
 
 
 The Lady in Red is an iconic symbol of Kempinski and is in essence the Residence Ambassador (or First Lady). As an extended arm of the Residence Manager she welcomes, meets and farewells residents and guests and is responsible for the communication with all residents and guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents and guest well-being.
 
 
 
 Key Responsibilities
 
 
 
 Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.
 <ul>
 <li>
 Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests.
 </li>
 <li>
 Substitutes the Front Office Duty Manager in their absence
 </li>
 <li>
 Handles all residents &amp; guests&rsquo; comments &amp; complaints, as well as following up on resolving those.
 </li>
 <li>
 Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.
 </li>
 <li>
 Supports and assists all departments.
 </li>
 <li>
 Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.
 </li>
 <li>
 Inform and co-ordinate with other operating departments matters which may concern them.
 </li>
 <li>
 Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.
 </li>
 <li>
 Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
 </li>
 <li>
 Ensures that all residence information is kept accurately and up to date.
 </li>
 <li>
 Promotes in house sales and facilities to maximize residence revenues.
 </li>
 <li>
 Understands and carries out duties in line with Residence Emergency Procedures.
 </li>
 <li>
 Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.
 </li>
 <li>
 Inspects outside areas on a daily basis.
 </li>
 <li>
 Co-ordinates/assists security personnel in all related matters.
 </li>
 <li>
 Responds promptly to any operational requests from residence sections.
 </li>
 <li>
 Attends to referred and unsolved problematic situations.
 </li>
 <li>
 Conduct efficient hand-over with coming team member.
 </li>
 <li>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Eligible for a working permit in country of hire
 </li>
 <li>
 Higher College and or Hotel Management
 </li>
 <li>
 Minimum 2 years Front Office supervisory position
 </li>
 <li>
 Preferably within a 5-star property or residences
 </li>
 <li>
 Proven track record with good progression.
 </li>
 <li>
 Mature &amp; Customer focused.
 </li>
 <li>
 Ability to work and communicate in a multinational environment
 </li>
 <li>
 Fluent in English &amp; Russian (verbally and written)
 </li>
 <li>
 Any additional language is a plus
 
 
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Lady in Red

<div>
 
 
 Application Deadline:
 
 31 March 2026
 
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 United Arab Emirates - Dubai
 
 
 
 
 Description
 
 
 
 The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski&rsquo;s DNA values in order to encourage sales and maximize guest satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 A courteous, professional and efficient service is provided at all times.
 </li>
 <li>
 All duties and tasks are performed as per the tasks required at the outlet.
 </li>
 <li>
 Be knowledgeable of all services and products offered by the hotel.
 </li>
 <li>
 Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
 </li>
 <li>
 Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
 </li>
 <li>
 Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
 </li>
 <li>
 Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
 </li>
 <li>
 Communicate order details to the Kitchen Staff
 </li>
 <li>
 Serve food and drink orders
 </li>
 <li>
 Arrange table settings and maintain a tidy dining area
 </li>
 <li>
 Deliver checks and collect bill payments
 </li>
 <li>
 Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
 </li>
 <li>
 Ensure that the place of work and surrounding area is kept clean and organized at all times.
 </li>
 <li>
 Successfully perform opening and closing procedures established for the assigned outlet
 </li>
 <li>
 Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
 </li>
 <li>
 Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
 
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Desired Skills &amp; Qualifications:
 
 <ul>
 <li>
 Minimum of 1 to 2 years&rsquo; experience in a similar position
 </li>
 <li>
 Preferably in an international, luxury five-star hotel
 </li>
 <li>
 English - excellent communication skills
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Restaurant Waiter - Brunello Restaurant

<div>
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Safaga
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for checking in and checking out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
 
 
 
 Key Responsibilities
 
 
 
 The job of a
 
 Receptionist
 
 is executed satisfactorily when:
 <ul>
 <li>
 Up-selling is focused on and executed in order to increase room revenues.
 </li>
 <li>
 Shift closing is done properly.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% or above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on average with &ldquo;5&rdquo; or above.
 </li>
 <li>
 Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
 </li>
 <li>
 Ensure that LQA results are above 85%.
 </li>
 <li>
 Upon check-in, register the guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest&rsquo;s method of payment and follow established credit-checking procedures, or refer cash handling payment to cashiers.
 </li>
 <li>
 Upon the departure of guests, process the guest checkout procedures. Inquire about last-minute charges. Receive payment from guests. Settle the guest account and give a copy of the invoice.
 </li>
 <li>
 Handle all front office cashiers&rsquo; transactions, such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
 </li>
 <li>
 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be, and not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
 </li>
 <li>
 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
 </li>
 <li>
 Keep themselves informed of product and service knowledge as well as the hotel's daily and meeting activities.
 </li>
 <li>
 Possess a working knowledge of the room reservation procedures.
 </li>
 <li>
 Maintain the neatness of his/her working area.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 <ul>
 <li>
 Minimum of 1 year experience in a Front Office position, preferably in an international five-star hotel
 </li>
 <li>
 Advanced knowledge of Opera.
 </li>
 <li>
 Basic knowledge of Micros.
 </li>
 <li>
 Ability to maintain the highest standards of professionalism, ethics, grooming, and attitude.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English - excellent oral and written skills.
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Receptionist