Qureos Mentor

Kenan Advantage Group

<div><div><div>This position is a fully on‑site role based in our North Canton, Ohio office. Our campus offers a welcoming and convenient work environment, including an onsite cafeteria with hot meals, a coffee caf&eacute;, and an on‑site gym for employees. Please note that sponsorship and relocation are not available for this position.</div></div>
Position Summary
This position primary function is to resolve calls and support tickets. Shift: 1:30pm - 10:30pm - Wednesday - Sunday
Essential Functions
<ul><li>Answer calls and respond to tickets and emails</li><li>
Quickly and accurately determine incident scope and impact.</li><li>
Provide support and resolve problems to the end users satisfaction</li><li>
Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email</li><li>
Monitor tickets assigned to the queue and process first-in first-out based on priority</li><li>
Troubleshoot issues with end-users and work toward first call resolution</li><li>
Deliver high quality assistance to on-site and remote personnel</li><li>
Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership</li><li>
Document all information according to standard operating procedures</li><li>
Install, test and configure new workstations, peripheral equipment and software</li><li>
Maintain inventory of all equipment, software and software licenses</li><li>
Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software</li><li>
Setup new employees / consultants / Vendors information into Active Directory</li><li>
Assign users and computers to proper groups in Active Directory</li><li>
Perform timely workstation hardware and software upgrades / break fix as required</li><li>
Identify and Escalate problems as required to support teams.</li><li>
Act as a liaison between customers and technical escalation teams.</li><li>
Update the internal knowledgebase with issue resolution details</li><li>
Support computers, laptops, tablets, smart phones and applications</li><li>
Assist users in detecting and removing viruses, spy ware, and other malicious software</li></ul>
Qualifications
<ul><li>High School diploma or equivalent</li><li>
2 years of related work experience</li><li>
Knowledgeable on Windows operating systems &amp; Office suite, Citrix, VPN access, printer &amp; copier configuration</li></ul>
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:<ul><li>
Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.</li><li>
Provide constructive guidance to other employees and representatives of third parties.</li><li>
Contribute to providing the highest quality of products and services to customers.</li></ul>
#LI-ONSITE
#LI-CS1</div>

Support Center Representative I (Onsite)

<div>Shift Monday to Friday 8-5 with rotating weekends and nights on call
Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions<ul><li>
Assess customer needs and timing of deliveries</li><li>
Manage daily delivery schedule for drivers</li><li>
Provide frontline customer service for existing accounts</li><li>
Answer all incoming phone calls promptly and courteously</li><li>
Monitor e-mail for incoming orders, inventory updates, and communication between team members</li><li>
Solicit freight from customers</li><li>
Create loads in dispatch system</li><li>
Divide dispatch responsibilities with other team members</li><li>
On-call duties as needed</li></ul>
Qualifications
<ul><li>High school diploma or equivalent</li><li>
Excellent conflict resolution and skills</li><li>
Effective oral, written and interpersonal communication skills</li></ul>
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:<ul><li>
Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.</li><li>
Provide constructive guidance to other employees and representatives of third parties.</li><li>
Contribute to providing the highest quality of products and services to customers.</li></ul><div><div>
#LI-ONSITE 
#LI-KR1 
#NDLP</div></div></div>

Dispatcher I

Join Kenan Advantage Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kenan Advantage Group

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Support Center Representative I (Onsite)

Dispatcher I