Qureos Mentor

Kentro

Kentro specializes in digital transformation for federal agencies, focusing on modernizing missions and optimizing outcomes through innovative technology solutions. Their services include infrastructure modernization, data management, human capital transformation, cybersecurity, and health solutions, all tailored to meet the specific needs of government organizations. Kentro is committed to aligning technology with mission priorities to enhance efficiency and effectiveness in agency operations.

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.<br>
</div><div></div><div>By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is hiring for an experienced Sr. Application &amp; Packaging Integration Engineer to support our VA-ESOM End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. .</div><div></div><div><b><br>
Location: </b>This position can be performed remotely supported Eastern Time hours or work onsite at 55 Elk Street,3rd Floor, Albany, NY 12210</div><div></div><div><b><br>
Core </b><b>Hours</b><b>:</b> Ranges between 7:30am - 5pm EST Monday to Friday</div><div></div><div><b><br>
Salary Range:</b> $117k-133k. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.</div><div></div><div><br>
This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. Vaccine requirements may include COVID-19, Influenza, Measles Mumps &amp; Rubella (MMR), Hepatitis B, and/or Varicella. Testing requirements may include Tuberculosis.</div>
Responsibilities:
<ul><li>Maintain responsibility for coordinating deployments, support, software upgrades, and integrations of new products into a customer environment.</li><li>
Perform hands-on engineering work as well as provide coordination and leadership of engineering resources from other engineering.</li><li>
Become familiarized with the customer's technical environment and act as a point of contact between the agency and technical resources internal to the program.</li><li>
Maintain access to customer sites and learn new solutions as they enter the customer.</li><li>
Apply thought leadership in a highly collaborative and innovative work environment to solve complex technical and non-technical challenges. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.</li></ul>
Qualifications:
<ul><li>Bachelors' degree in Computer Science, Math, or technical equivalent with 5 years of relevant experience or a total of 13 years of experience in lieu of education</li><li>
5+ years of experience with performing systems administration in Microsoft Windows environments, including performing installation and configuration of application packages, monitoring system performance and availability, performing upgrades, and troubleshooting</li><li>
Experience troubleshooting Windows operating systems (OS), specifically Windows 10 and Windows 11</li><li>
Experience in documentation of application installation and OS configuration items</li><li>
Experience with a variety of software packaging programs, tools, and languages</li><li>
Experience developing and testing GPOs, Baseline Desktop OS Images and application packages</li><li>
Experience building baselines leveraging Microsoft OSD task sequences, documenting</li><li>
the design and implementation of package builds, and baseline images</li><li>
Experience analyzing and detecting problems with an application deployed against an existing baseline image and provide rapid response to mitigate critical issues and provide recommendations to prevent issues in the future with little to no supervision.</li><li>
Experience with assessing and testing hardware, baseline and application packages, bug fixes, as well as preparing baselines for field testing in a remote or in-person capacity.</li><li>
Experience field testing application packages, working with requestors to resolve any issues discovered during testing, implementation, and deployment</li><li>
Extensive IT experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software. Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record. Must be able to evaluate cost factors and risk.</li></ul><div></div><div><br>
 <b>Preferred Qualifications:</b></div><ul><li>
Experiencedwith the Veteran Affairs</li><li>
Networking</li><li>
SCCM</li><li>
Knowledge of HCL BigFix fixlet&rsquo;s</li><li>
UEFI Bios</li><li>
PXEBoot toolset</li><li>
Imaging process</li><li>
Imaging hardware set-up (power, racks, cabling, and server/network connections)</li><li>
Imaging packages for custom software load optimization</li></ul><div><b>
Clearance Requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to obtain and maintain Public Trust Clearance</li><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents<ul><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.</div></div>

Sr. Applications & Packaging Integration Engineer

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Harry S. Truman Memorial</b></div>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-</div><div>
#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Midwest)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite </b><b>Hershel &ldquo;Woody&rdquo; Williams VAMC (Huntington, WV)</b></div><br>
<p></p>
Responsibilities:
<div><b>
Personnel Management:</b></div><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul><div><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</div><div></div><div><b><br>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</div><div></div><div><b><br>
Technical Support and Management:</b></div><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul><div><b>
Communication &amp; Interpersonal Skills:</b></div><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul><div><b>
Customer-Centric Mindset:</b></div><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-BK1</div></div>

Site Lead - EUO Onsite Support (VA ESOM Mid Atlantic)

<div>Overview:
<div>
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.</div><div></div><div><br>
Kentro is seeking a <b>Site Lead</b> to support our VA - ESOM- End Point Support and Operations Monitoring (ESOM) contract, serving as the Contractor primary IT Lead and Supervisor at specified VA facilities. The Site Lead is responsible for providing personnel oversight for five (5) or more IT Customer Service Engineers (CSEs), providing mentoring, guidance, management, and oversight of daily tasks. Leveraging their IT expertise, the ideal candidate will be expected to support daily IT operations, via the ServiceNow ticketing queue. The ideal candidate will also be responsible for cultivating a productive relationship with local VA Leadership (VA Area Managers &amp; IT Supervisors.</div><div></div><div><b><br>
Location: Onsite Rocky Mountain VAMC</b></div><p><b>
Compensation: $70,000-78,000/annually. </b>Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate.</p>
Responsibilities:
<ul><li><b>Personnel Management:</b><ul><li>
Lead a team of Customer Service Engineers (CSE) in the day-to-day supervision of CSE assignments, ensuring adherence to project goals and deliverables.</li><li>
Oversee attendance and workplace behavior at the assigned facilities to ensure a professional and productive environment and identify areas of improvement</li><li>
Review and approve timesheets in a timely manner.</li><li>
Resolve interpersonal conflicts and issues among CSEs immediately to maintain team cohesion and morale.</li><li>
Directly observe and coach CSEs to enhance their performance and service delivery.</li><li>
Address minor infractions (counseling level items) directly and inform District Project Manager of outcome.</li><li>
Identify and escalate more severe personnel or behavioral issues (requiring a Letter of Warning or Performance Improvement Plan) with appropriate documentation to the District Project Manager.</li><li>
Act as the primary point of contact between the District Project Manager, on-site personnel, VA Site Supervisors, and VA Area Managers, ensuring clear communication of project expectations and roles.</li><li>
Conduct regular performance reviews with CSEs, providing feedback and guidance to enhance service delivery.</li></ul></li><li><b>
Hiring, Onboarding and Training:</b> Support hiring and onboarding processes for new personnel, inclusive of start date confirmation; upon onboarding, provide ongoing training and development for existing staff.</li><li><b>
Standard Operating Procedure Support:</b> Support the execution of standard operating procedures to streamline operations; collaborate with counterparts and District Project Managers.</li><li><b>
Technical Support and Management:</b><ul><li>
Leveraging ServiceNow: If authorized assign SNOW tickets to CSE&rsquo;s per the AM guidance, assist in tracking incidents and tasks, ensuring timely resolutions and proper documentation of issues.</li><li>
Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.</li><li>
Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.</li><li>
Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.</li><li>
Maintain staffing rosters and ensure adequate coverage for all onsite operational needs, including managing PTO, schedules and workloads.</li><li>
Monitor service metrics and operational performance, identifying areas for improvement and elevate corrective actions as necessary to the District PM.</li><li>
Identify potential risks associated with operations onsite and work collaboratively with the District Project Manager to mitigate risk.</li><li>
Prepare and submit regular reports for onsite activities, personnel performance, and service metrics as directed by the District Project Manager.</li><li>
Notify the District Project Manager and local VA leadership of any critical onsite issues.</li></ul></li><li><b>
Communication &amp; Interpersonal Skills:</b><ul><li>
Active listening: Understand customer needs and concerns fully before responding.</li><li>
Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.</li><li>
Empathy: Show understanding and patience with frustrated or non-technical customers.</li><li>
Relationship building: Develop trust and rapport with customers and colleagues.</li><li>
Professional demeanor: Represent the company with courtesy and confidence in all interactions.</li></ul></li><li><b>
Customer-Centric Mindset:</b><ul><li>
Proactive attitude: Anticipate customer needs before they escalate into issues.</li><li>
Continuous improvement: Seek feedback to improve both personal performance and customer experience.</li><li>
Ownership: Take responsibility for resolving issues from start to finish.</li></ul></li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, electronics engineering or other engineering or technical discipline is required.</li><li>
5 years of experience; 8 years of additional relevant experience may be substituted for education.</li><li>
Previous experience in a supervisory role within IT service management or a related field.</li><li>
Strong understanding of customer relationship management principles and practices.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proven ability to manage personnel and track performance metrics.</li><li>
Ability to identify and mitigate risks effectively.</li><li>
Well-versed in IT Service Management and customer relationship management.</li><li>
Experience with IT incident and service request ticketing systems, such as ServiceNow.</li><li>
Must possess oral and written communication skills to convey issues, reports, and other deliverables clearly and effectively.</li></ul><div><b>
Preferred Skills:</b></div><ul><li>
ITIL Foundation certified or equivalent IT service management certified- preferred, or relevant experience.</li><li>
Site specific experience preferred</li><li>
Located in the region for ease of travel to sites within the region when necessary.</li></ul><div><b>
Clearance requirement:</b></div><ul><li>
US Citizen or Green card holder</li><li>
Willing and able to get a Public Trust Suitability clearance</li><li><ul><li>
Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents</li><li>
If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.</li></ul></li></ul><div><b>
Health Requirements:</b></div><div>
This Kentro position provides on-site support for the Department of Veterans Affairs. The Department of Veterans Affairs has facility-specific vaccination and testing requirements (please see the bulleted examples below). If chosen for this role, candidates may be required to show proof that their vaccinations and testing are current. The Kentro Suitability team will provide guidance on what the facility-specific health requirements for this position are, any documents needed, and how to request reasonable accommodation.</div><ul><li>
Yearly Flu Vaccination</li><li>
Tuberculosis testing with a negative result</li><li>
Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella</li></ul>
Benefits:
<div><b>
The Company</b></div><div>
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let&rsquo;s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.</div><div></div><div><br>
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.</div><div></div><div><b><br>
Industry Recognition</b></div><div>
Growth | Inc 5000&rsquo;s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.</div><div>
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner &ndash; Mid-Size Companies, Companies Owned by People of Color; Department of Labor&rsquo;s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award</div><div></div><div><b><br>
Benefits</b></div><div>
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees &ndash; Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.</div><div>
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities &ndash; virtual and in-person &ndash; e.g., we host happy hours, holiday events, fitness &amp; wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.</div><div></div><div><b><br>
Commitment Equal Opportunity Employment &amp; VEVRAA
</b></div><div>Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.</div><div>
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.</div><div>
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.</div><div>
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.</div><div>
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.</div><div></div><div><b><br>
How to Apply</b></div><div>
To apply to Kentro Positions- Please click on the job link and then click the blue &ldquo;Apply&rdquo; button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.</div><div><br>
</div><div><b>Accommodations</b></div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.
</div><div>#LI-BK1</div></div>

Mid Software Engineer (SFA)

Join Kentro and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kentro

About Company

Sr. Applications & Packaging Integration Engineer

Site Lead - EUO Onsite Support (VA ESOM Midwest)

Site Lead - EUO Onsite Support (VA ESOM Mid Atlantic)

Site Lead - EUO Onsite Support (VA ESOM Continental)

Mid Software Engineer (SFA)