Urwah Admin

Keolis

<div><p>The purpose of this position is to lead a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers and Car Park Attendants to deliver a safe, reliable, world class and customer focused station environment.</p><br>
<p></p>
<p></p><p><b>MAIN RESPONSIBILITIES;</b></p>
<ul><li>Lead and motivate a team of Station Agents and Customer Service Agents to deliver a safe, reliable, world class and customer focused station services.</li>
<li>Shift / duty &lsquo;landlord&rsquo; of a station and all persons working in a station are subject to his/her authority.</li>
<li>Ensuring that the station facilities are in a safe and good working order.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Deliver public announcements and ensure all train and station information is correct, clear and up to date.</li>
<li>Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency situations.</li>
<li>Monitor and maintain station operational status and ensure the safety and comfort of passenger movement within the station premise;
</li><li>Undertake a comprehensive checking it all station equipment and facilities to ensure that they are in good order and all staff are smartly presented and fully briefed prior to the start of shift.</li>
<li>Control and avoid overcrowding in station and platforms and to ensure that passengers are entering/exiting the station in an orderly fashion.</li>
<li>Deliver essential messages to passenger via audio or visual means in a timely and proactive manner to avoid confusion, frustration and anger.</li>
<li>Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of emergency.</li>
<li>Provide ticket sales, train services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials and handle lost property.</li>
<li>Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety.</li>
<li>Managing and overseeing cash collection, management and reconciliation in the station when required.
</li><li>Reporting faults and informing the Fault Controller (FC) of and any malfunction and failure of equipment.
</li><li>Reporting faults and informing Train Controller of any occurrences which may have an impact on train operation</li>
<li>Prepare incident/accident reports and inform concern authorities</li>
<li>Maintaining the DM001-OPE-STA-FO-00039 Station Logbook with details of all issues and incidents.
</li><li>Meet and greet customers and provide a high level of customer service.</li>
<li>Conducts Performance Review for the Station Agents and Customer Service Agents within the assigned stations.</li>
<li>Perform shift and emergency duties when required; and carry out other duties as instructed / directed by the Group Station Supervisor, Passenger Services Manager, Passenger Services Manager, Assistant Passenger Services Manager.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p>
<ul><li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRMENT</b></p>
<ul><li>Excellent knowledge of the station environment;
</li><li>Thorough understanding of station operations and associated activities;</li>
<li>Awareness and understanding of the relevant work instructions and procedures.</li><br>
</ul>
<p></p><p><b>EXPERIENCES</b></p>
<ul><li>Preferably 3 years (minimum 2 years) experience in supervising a team of front line staff delivering customer services in a metro station or equivalent.</li></ul><br>
<p>
</p><p><b>EDUCATIONNAL QUALIFCATIONS</b></p>
<ul><li><p>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</p></li></ul></div>

Station Master (UAE National)

<p></p><div><p>The purpose of this position is to provide effective engineering and maintenance services covering the rolling stock and maintenance vehicle for Dubai Metro</p><br>
<p></p>
<p><b>MAIN RESPONSIBILITIES</b></p>
<ul><li>Assist the Rolling Stock Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on rolling stock including passenger service vehicles, engineering support vehicles, shunting vehicles and wagons.</li>
<li>Carry out routine vehicle inspections, inspecting parts for surface defects, changing of consumable items, perform minor repairs and technical cleaning.</li>
<li>Perform roles necessary for the management of the safe system of works, including to meet<br>
tight maintenance schedules.</li>
<li>Test functional performance of electromechanical assemblies using various test instruments, replace, install electrical and electronic parts and hardware in housings or assemblies, align, fit, and assemble component parts, using electronics tools, hand tools, power tools, fixtures, templates, and microscopes.</li>
<li>Operate metalworking machines, repair, rework, and calibrate hydraulic and pneumatic assemblies and systems, verify dimensions and clearances of parts to ensure conformance to specifications and to meet operational specifications and tolerances.</li>
<li>Perform time sensitive fault diagnostics and component replacement (repair in situ or inside depot) on the rolling stock.</li>
<li>Follow the appropriate maintenance procedures and instructions, operating rules and procedures to ensure compliance with the required requirements.</li>
<li>Carry out wheel truing of the rolling stock annually or as required using under-floor wheel lathe, perform bogie overhaul at every four and eight years by inspecting and repairing major bogie components such as traction motors, gear-boxes, wheel-sets, and axle boxes in special purpose built workshops.</li>
<li>Assist the Rolling Stock Team Leader and/ or other technical support staff to implement complex systems or new projects.</li>
<li>To be assigned and rotated to the First Line Response Technicians team when required.</li>
<li>Produce and maintain accurate maintenance records of rolling stock, tools and plant machinery performance, work accomplished and other information using a computerized maintenance management system.</li>
<li>Perform and carry out duties as instructed/ directed by the Rolling Stock Team Leader and other senior Rolling Stock Maintenance staff</li>
<li>Implement and follow Permit To Work process.</li>
<li>Perform shift and emergency duties when required.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRED</b></p>
<ul><li>Working knowledge in maintaining and repairing car body, bogies and suspension, couplers and draft gears, operators' control, propulsion system, friction brakes, batteries, auxiliary power supply and electrical equipment, car doors and doors control, ventilation and air-conditioning components, train control and monitoring system for rolling stock is desirable.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p>
<ul><li>Must have good eyesight and normal colour vision.</li>
<li>Strong mechanical mind, and ability to grasp the complexity of inner workings of rolling stock.</li>
<li>Ability to use and calibrate various electrical, electronic and mechanical test equipment and PC for the maintenance of rolling stock.</li>
<li>Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Preferably holds a valid UAE driving license with good driving skill and experience.</li></ul><br>
<p>
</p><p><b>EXPERIENCE</b></p>
<ul><li>Prior experience in shunting and driving engineering vehicles and/or locomotives would be a added advantage.</li></ul><br>
<p>
</p><p><b>EDUCATIONAL QUALIFCATION</b></p>
<ul><li>Vocational trade certificate or diploma in electrical or mechanical engineering discipline or equivalent.</li></ul></div>

Rolling Stock Technician

<div><p>Based on permanent night shift, the purpose of this position is to supervise and lead a number of<br>
line maintenance teams to provide effective engineering and maintenance services covering the<br>
PSD system for the Dubai Metro.</p><p></p><p><b><br>
key RESPONSIBILITIES</b></p><br>
<p></p>
<p>
</p><h2 class="jobSectionHeader"><b>Strategic</b></h2>
<div><ul><li>Develop and implement PSD asset improvement programs.</li></ul>
<ul><li>Act as designated competent person for PSD Systems expertise
</li></ul><ul><li>Support long-term asset maintenance and reliability
</li></ul></div><h2 class="jobSectionHeader"><b>Financial</b></h2>
<div><ul><li>Provide input on asset-related budgets and capital investment plans.</li></ul>
<ul><li>Recommend cost-effective solutions to optimize PSD lifecycle value.</li></ul>
</div><h2 class="jobSectionHeader"><b>Stakeholder / Customer
</b></h2><div><ul><li>Collaborate closely with Engineering team to ensure alignment on asset performance objectives and improvement initiatives.</li></ul>
<ul><li>Engage with internal stakeholders and external suppliers to support technical investigations, change processes, and asset upgrades.</li></ul></div><br>
<div></div>
<div><b>
Operational</b></div>
<div>
<ul><li>Conduct technical investigations and ensure timely closure of actions.</li></ul>
<ul><li>Analyse asset performance data, identify trends, and recommend improvements.</li></ul>
<ul><li>Manage activation of asset change processes and act as sponsor for PSD &amp; Other systems.</li></ul>
<ul><li>Drive continuous improvements aligned to FRACAS and Failure Review Boards (FRB).</li></ul>
<ul><li>Support predictive analysis, RAMS reporting, and ISO55001 compliance.</li></ul>
<ul><li>Perform and carry out ad-hoc analysis and other duties as instructed/directed/agreed with the PSD Manager, Head of maintenance, Head of Engineering, or the E&amp;M Director.</li></ul></div><br>
<div></div>
<div><b>
Capability / People
</b></div><div><ul><li>Act as a mentor and technical leader within the PSD team.</li></ul>
<ul><li>Support training and knowledge transfer initiatives.</li></ul></div><br>
<p></p>
<div><b>
key COMPETENCIES</b></div><br>
<div><b>
</b></div> <div><b>Technical Competencies
</b></div><div><ul><li>Expertise in PSD &amp; Other systems and lifecycle management.</li></ul>
<ul><li>Strong analytical and data modelling skills.</li></ul>
<ul><li>Proficiency in change management and improvement programs.</li></ul></div><br>
<div></div>
<div><b>
</b><b> Behavioural Competencies</b></div>
<div>
<ul><li>Excellent communication and stakeholder management.</li></ul>
<ul><li>Problem-solving and decision-making under complex conditions.</li></ul>
<ul><li>Continuous improvement and mentoring mindset.</li></ul></div><br>
<p></p>
<div><b>
Education &amp; experience</b></div><br>
<div></div>
<div>
<div><div><div><div><b>Min.</b></div></div><div><br>
<div><b>
Required</b></div></div><div><br>
<div><b>
Desirable</b></div></div></div><div><br>
<div>
<div><b>Education</b></div></div><div><br>
<div>
Bachelor's Degree or Higher Diploma in Electrical, Mechanical or Equivalent.</div></div></div><br>
<div></div>
<div>
<div><div><b>Experience</b></div></div><br>
<div>
<ul><li>A minimum of 2 to 2.5 years of experience as a system Engineer (Platform Screen Doors)</li>
<li>A minimum of 2 to 2.5 years of experience of stakeholder management
</li><li>Demonstrated experience of maintenance development and asset plans</li>
<li>Knowledge and application of RAMS, FRB, Change Management, Projects and assurance</li>
<li>Experience of Complex technical problems</li></ul></div></div></div></div></div><p></p>

PSD Engineer - UAE National

<div><p>The purpose of this position is to manage stations and to supervise tram drivers to deliver a safe, reliable, world class and customer focused station environment. Required to manage the real-time on-site timetables and schedules of the Tram Drivers.</p><p><b>
MAIN RESPONSIBILITIES</b></p>
<ul>
<li>Lead, by example, a team of customer service and tram drivers to deliver a safe, reliable, world class and customer focused tram services.</li>
<li>Responsible in taking specific outcome of customer satisfaction surveys and audits to stations and implements corrective actions to ensure that station operations are all committed to keeping the benchmark always high.</li>
<li>Responsible for coaching, mentoring, managing tram drivers and customer service operators.</li>
<li>Investigate and report incidents and service delays, providing appropriate reports and recommend corrective and preventive actions.</li>
<li>Provide assistance to the training department to deliver training courses.</li>
<li>Act as the key training resource and expertise for tram operations courses.</li>
<li>Manage the delivery of Competency Management System (CMS) assessments and ensure that the tram drivers and customer service operators are trained, regularly assessed and certified to perform safety critical activities based on the Competency Management System.</li>
<li>When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the procedures and work instructions of the organisation.</li>
<li>Enforce necessary procedures to ensure the safety of members of the public and DTAS employees.</li>
<li>Perform Tram Driver duties as appropriate, operate passenger vehicles in all operating modes as required.</li>
<li>Perform regular safety reviews and inspection of Tram Drivers and Customer Service Operators job performance.</li>
<li>Plan and coordinate with the OCC for deployment of customer service staff and tram drivers on the mainline / depot to provide effective response to train failures, recovery and rescue support for emergency situations.</li>
<li>Provide effective communications and information with internal and external in an efficient and timely manner.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of tram and stations.</li>
<li>Undertake a comprehensive check of all station equipment and facilities to ensure that they are in good order.</li>
<li>Control and avoid overcrowding on station platforms and to ensure that passengers are entering/exiting the station in an orderly fashion.</li>
<li>Assist passengers with special needs.</li>
<li>Deal with cash management.</li>
<li>Conduct employees Performance Review, handling disciplinary and grievances.</li>
<li>Perform operational and emergency duties when required.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Manager or General Manager.</li>
<li>Support the Operations Manager to conduct investigations into near miss incidents and acts of irregular and unsafe working.</li>
<li>Awareness of the Integrated Management System and the content of the Health, Safety,Quality &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions.</li>
<li>To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good HSQE and Information Security culture among their peers, subcontractors and third partie.</li>
<li>Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.</li>
<li>Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.</li>
<li>Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.</li></ul><br>
<p></p>
<p><b>
KEY SKILLS</b></p>
<ul>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Ability to understand complex systems.</li>
<li>A mature, proactive and responsible approach to work with initiative and problem-solving ability.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Excellent communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Must have good eyesight and normal colour vision.</li>
<li>Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software-based applications.</li>
<li>Holder of a valid UAE driving license with good driving skills and experience.</li></ul><br>
<p></p>
<p><b>
EXPERIENCES</b></p>
<ul>
<li>Minimum 5 years management experience in managing a team of front-line staff is essential.</li>
<li>Minimum of 2 years, preferably 3 years, of leading a team of drivers in providing transport services.</li>
<li>Minimum of 7 years in different operation jobs (driver, senior driver, service controller,&hellip;).</li>
<li>Thorough understanding of station operations, associated activities, policies, procedures and company KPIs.</li></ul><br>
<p></p>
<p><b>
EDUCATIONNAL QUALIFCATIONS</b></p>
<ul>
<li>Ideally a degree holder in a related discipline.</li>
<li>Preferably a certified passenger train driver.</li></ul></div>

Operations Supervisor - Tram

<div><p>The purpose of this position is to assist Inventory Controller to provide effective inventory management and services to Engineering &amp; Maintenance Department of Dubai Metro</p>
<p><b>
MAIN RESPONSIBILITIES</b></p>
<p> Inbound Receiving</p>
<ul><li>Receive inbound documents from supplier and ensure correctness.</li>
<li>Oversee offloading of materials and ensure that it matches with the delivery documents.</li>
<li>Record received materials in inventory management system to maintain accuracy.</li>
<li>Put away all received materials within the allocated area using a forklift, if legally / officially trained.</li>
<li>Oversee segregation of received hazardous materials based on type and ensuring MSDS and COSHH are available upon storing.</li>
<li>Coordinate with suppliers via email or telecommunication for rejected materials.</li>
<li>Coordinate with sub-systems' Engineers for scheduling the technical inspection of received materials.</li>
<li>Uploading of all signed inbound documents in the inventory management system.</li>
<li>Provide invoice and all other related inbound documents to Finance department as when required.</li>
<li>Receive all calibrated tools returned by vendor and update it in the inventory management system accordingly and all relevant documents are uploaded; DM001-HUR-ALL-JD-00204 A2 Lead Store Keeper 25/10/2022 4/5 Dubai Metro Uncontrolled when Printed KEOLIS-MHI Business</li>
</ul>
 <p>Outbound Issuance</p>
<ul><li>Accept requests from sub-systems for material issuance.</li>
<li>Coordinate with sub-systems for material preparation and issuance.</li>
<li>Record issued materials in the inventory management system to maintain accuracy.</li>
<li>Follow-up with sub-systems for materials issued manually.</li>
<li>Receive return materials / assets from sub-systems and process it in the inventory management system.</li>
<li>Accept waste return form from sub-systems and guide the technicians on proper segregation &amp; disposal of waste.</li>
<li>Accepts returned tools due for calibration and consolidate it all in the allocated bin location with the inventory management system being updated at the same time.</li>
</ul>
 <p>Other Tasks</p>
<ul><li>Assign task to Store Keeper/s.</li>
<li>Supervise and train Store Keeper/s.</li>
<li>Implement / suggest cost reduction initiatives.</li>
<li>Record any stock movements in the inventory management system to ensure stock integrity;</li>
<li>Perform / coordinate stock audits.</li>
<li>Maintain proper housekeeping in the warehouse.</li>
<li>Operate forklift truck and other lifting equipment, if legally / officially trained.</li>
<li>Handle chemicals and inflammable materials.</li>
<li>Packing &amp; unpacking of materials as and when required.</li>
<li>Perform and carry out other duties as instructed / directed by superiors.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRED</b></p>
<ul><li>Good knowledge in proper material handling.</li>
<li>General knowledge in using different types of material handling equipment.</li>
<li>General understanding of safety guidelines within the warehouse environment.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p>
<ul><li>Possess good communication skills and the ability to manage subordinates.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle priorities.</li>
<li>Preferably can operate forklift truck with a valid license or willing to take license in short period.</li></ul><br>
<p>
</p><p><b>EXPERIENCES</b></p>
<ul><li>Minimum 4 years working experience as a Store Keeper preferably in the rail, transport, auto, heavy engineering or similar industries.</li>
<li>Experience in inventory administration, logistics, issuing of materials, housekeeping, and using a computerised inventory management system is preferable.</li></ul><br>
<p>
</p><p><b>EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS</b></p>
<ul><li>Graduate of higher diploma in engineering discipline (Automobile, Mechanical, Electrical, Civil, Rail) or equivalent</li></ul></div>

Lead Store Keeper

<div><p><b>Salary: $71,000 - $77,000</b></p>
<p><b>
Why Work For US:</b></p>
<ul>
<li>Day 1 Benefit Eligibility</li>
<li>Competitive Medical, Dental and Vision Health Insurance</li>
<li>401K with company match</li>
</ul>
<p><b>Skills</b></p>
<ul>
<li>Work well as part of a team</li>
<li>Possess excellent communication and interpersonal skills</li>
<li>Fluent in English with excellent written and verbal communication skills</li>
<li>Customer-focused with the ability to inspire your team with commitment and enthusiasm</li>
<li>Exercise good judgment and creativity in decision-making</li>
<li>Interact professionally with all levels of KTA employees, client representatives, and community members</li>
</ul>
<p><b>Knowledge and Experience</b></p>
<ul>
<li>Minimum 3 years in a supervisory role.</li>
<li>Previous experience managing frontline employees with accountability for safety and performance</li>
<li>Bachelor&rsquo;s Degree or equivalent training and experience</li>
<li>Proficient understanding of theories, principles, and practices of transit operations</li>
<li>Driver scheduling practices</li>
<li>Applicable federal, state, and local laws, rules, and regulations regarding transit operations</li>
<li>Firm and vast knowledge of vehicle operations and safety</li>
<li>Principles of training and development</li>
<li>Must currently hold or obtain a Class B Commercial Drivers License with P endorsement</li>
</ul>
<p><b>Key Accountabilities</b></p>
<p><b>
Safety</b></p>
<ul>
<li>Accountable for driver group safety performance</li>
<li>Ensure all relevant statutory and regulatory safety policies are applied and adhered to</li>
<li>Ensure safety governance is in place in the group, continuously bringing safety performance and adherence to processes to the forefront</li>
<li>Create and maintain a just culture where all employees are treated fairly and justly and understand their contribution to the organization&rsquo;s safety culture</li>
<li>Contribute to the safety culture through displaying exemplary safety-oriented behaviors</li>
<li>Improve safety by identifying and acting upon opportunities for individual driver retraining</li>
</ul>
<p><b>Operational Performance</b></p>
<ul>
<li>Manages team of approximately 30-50 drivers</li>
<li>Manages absenteeism in the group and takes action to address unplanned absenteeism issues</li>
<li>Review event video as part of investigation of incidents and performance issues</li>
<li>Conduct field supervision of the driver group members to assess performance and competence</li>
<li>Conduct annual performance evaluations</li>
<li>Prepare and deliver regular driver scorecard results</li>
</ul>
<p><b>Customer Satisfaction</b></p>
<ul>
<li>Accountable for the driver group&rsquo;s contribution to the overall customer experience</li>
<li>Lead a customer-oriented culture where all drivers &lsquo;think like a passenger&rsquo;</li>
<li>Assist in the investigation of and response to customer comments</li>
</ul>
<p><b>Employee Engagement</b></p>
<ul>
<li>Build a positive relationship with each driver in the group and lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives</li>
<li>Lead the driver group and create a positive, collaborative, team-oriented environment in which they can work effectively</li>
<li>Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction</li>
<li>Provides regular driver recognition and feedback</li>
<li>Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan</li>
<li>Foster the Union relationship:</li>
<li>Understand and monitor compliance to the ratified CBA</li>
<li>Manage union relationships to be productive and enable win-win outcomes</li>
<li>Handles union grievance responses</li>
<li>Address driver performance issues, providing coaching and/or disciplinary action when appropriate</li>
<li>Ensure communication of all relevant KTA instruction and directives to drivers</li>
<li>Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues</li>
<li>Drive improvement in the employee experience through improvements in employee related KPIs including: driver turnover, unplanned absenteeism, driver headcount</li>
</ul>
<p><b>Economic Performance</b></p>
<ul>
<li>Be aware of the business plan and current financial performance of the location</li>
<li>Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels</li>
<li>Manage recruiting and training expenses by limiting driver turnover</li>
<li>Strive to contribute to the overall improvement of the location&rsquo;s financial performance in a sustainable manner</li>
</ul>
<p><b>Additional Statements</b></p>
<p><b>
Drug and alcohol screening:</b> Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.</p>
<p><b>
Safety commitment:</b> Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.</p>
<p><b>
Environmental commitment:</b> Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.</p>
<p><b>
EEO statement:</b> Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>
<p><b>
Disclaimer and closing statement:</b> The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.</p><br>
<p></p>
<p>
INDHP</p></div>

Driver Manager

<div><p>This role will be integral to support the continued development of data and reporting capability within the E&amp;M department, and across the wider business, in order to provide powerful data insights and visualisations, and support the business make data-driven decisions.</p><br>
<p></p>
<p><b>
ROLES AND RESPONSIBILITIES:</b></p><br>
<p></p>
<ul><li>Assist the Asset Performance Engineer in service and asset reliability tracking by monitoring and analysing asset performance of the Dubai Metro.</li>
<li>Proactively monitor and report E&amp;M contractual and internal KPIs to ensure adherence, and highlight any deviations to support the business to implement appropriate actions or decisions.</li>
<li>Proactively analyse available data sources to identify emerging patterns or trends, determine effectiveness of existing maintenance regime, and make appropriate recommendations to ensure continuous improvement.</li>
<li>Prepare and present findings and recommendations to the business based on data analysis and modelling.</li>
<li>Assist in the development of business cases to support strategic investment in systems, processes and/or solutions to enhance data and reporting capabilities.</li>
<li>Support continuous improvements to working practices and processes to optimise efficiency and quality, and provide recommendations to streamline or improve.</li>
<li>Review data to identify gaps, shortcomings or inefficiencies in quality and completeness, and propose appropriate solutions or recommendations to improve.</li>
<li>Identify relevant data sources and sets to mine for business needs, and collect large structured and unstructured datasets and variables.</li>
<li>Support production and delivery of cyclical and contractual reporting requirements in line with contractual timescales, incorporating stakeholder review and approvals.</li>
<li>Develop and deliver data, analysis and reporting requirements, incorporating automation and dashboard developments to support data-driven decision making.</li>
<li>Support development of key documents and procedures, incorporating data management plans, work instructions and training materials.</li>
<li>Ensure there are no gaps, shortcomings or inefficiencies in quality and completeness, and propose appropriate solutions or recommendations to improve.</li>
<li>Innovate and support new or evolving processes/products or for initiatives with cross-functional or organization-wide impact.</li>
<li>Perform and carry out ad-hoc analysis and other duties as instructed/directed/agreed with the Asset Performance Engineer or Senior Management.</li>
<li>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.</li>
<li>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</li>
<li>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organizational HSE responsibilities.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRED</b></p><br>
<p></p>
<ul><li>Extensive hands-on knowledge and application of data analysis and data modelling techniques and principles.</li>
<li>Knowledge and experience of Microsoft Power BI, incorporating the development of dashboards and visualisations.</li>
<li>Knowledge and application of statistical computer languages including SQL and Python.</li>
<li>Knowledge and application of enterprise asset management systems, preferable IBM Maximo, or developed knowledge and understanding of big relational database models.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p><br>
<p></p>
<ul><li>Strong analytical and numerical skills to manage and interpret data with an ability to integrate, structure, and analyse large and complex datasets and sources to translate findings into compelling insights and proposals.</li>
<li>Ability to understand complex systems and willingness to learn new software-based applications and ways of working.</li>
<li>Advanced knowledge and application of SQL.</li>
<li>Knowledge and application of Python.</li>
<li>Advanced Microsoft Excel, including development of complex formulas.</li>
<li>Proficiency in Microsoft Power BI, with an ability to develop visualisations and dashboards, incorporating application of DAX.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving skills, with an ability to apply methodical and logical approach to make appropriate recommendations and/or implement appropriate solutions.</li>
<li>Self-motivated and resilient, with an ability to efficiently manage and prioritise multiple workstreams in a fast-paced environment and respond quickly and effectively to unanticipated workloads.</li>
<li>Ability to engage at all levels to influence change.</li>
<li>High attention to detail and committed to data integrity.</li>
<li>Ability to work autonomously with minimal direction.</li>
<li>Ability to tell impactful stories and insights using analysis and data visualization.</li>
<li>Ability to collaboratively work with people at all levels to achieve successful outcomes.</li>
<li>Translate complex technical concepts and analyses to non-technical audiences.</li>
<li>Ensure adherence to policies and procedures to maintain effective internal controls.</li>
<li>Able and willing to share opinion, challenge the &lsquo;norm&rsquo; and propose ideas and suggestions to improve working practices.</li>
<li>Fluent in English.</li></ul><br>
<p>
</p><p><b>EXPERIENCE</b></p><br>
<p></p>
<ul><li>A minimum of 3 years of experience as a data analyst.</li>
<li>Proven track record in development and application of data modelling, analysis and reporting techniques and principles.</li>
<li>Knowledge and application of enterprise asset management systems, preferable IBM Maximo, or developed knowledge and understanding of big relational database models.</li>
<li>Experienced knowledge and application of SQL in order to effectively extract and model data from multiple database tables and sources.</li>
<li>Experience of statistical computer languages (e.g. Python, R, etc.) is beneficial.</li>
<li>Experience of developing dashboards for end-user consumption.</li>
<li>Experience of working in the rail or transport industry is beneficial.</li></ul><br>
<p>
</p><p><b>EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS</b></p><br>
<p></p>
<ul><li>Bachelor's Degree in Computer Science, Statistics, Data Science or related field is beneficial.</li>
<li>Microsoft Certified: Power BI Data Analyst Associate or other appropriate Microsoft certification is preferable.</li></ul></div><p></p>

Asset Performance Analyst

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