Urwah Admin

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

<div>VIE-Project &amp; Bid Coordinator

D&eacute;veloppement Business 


Keolis, one of the world&rsquo;s leading shared mobility providers, makes daily life easier for millions of travelers. We offer safe, efficient, and sustainable public transportation solutions that enhance the attractiveness of communities. In 2025, the Group achieved a revenue of &euro;7.1 billion. Present in 13 countries, we firmly believe that our 68,000 employees are the key to our success.
The V.I.E will report to Keolis Middle East and East Asia. This entity, with strong growth ambitions, is tasked with supporting existing contracts and developing new opportunities in the region. 

<h3 class="jobSectionHeader">V.I.E Positioning</h3>

The V.I.E will join the Bids team, at the core of Keolis&rsquo;s growth momentum in the Middle East and East Asia area. The role will focus mainly on the preparation and coordination of bids, supporting major tenders planned for 2026. The permanent &ldquo;Platform&rdquo; team includes the CEO, Finance, Legal, Commercial functions, and Bids; for large tenders, additional resources (group experts and consultants) will temporarily reinforce the Bids team. This position offers direct exposure to strategic projects in an international environment.
Engineer by training, ideally with a project management orientation, the V.I.E. has fluent English and, if possible, some initial exposure to tender processes and/or public transportation. He/She is rigorous, comfortable with numbers and data, capable of working in a demanding and evolving international environment, with a strong ability to adapt to the needs of different tenders. 


Key Skills: 


<ul><li>Planning and managing the response timeline (gates, milestones, committees), RACI, and critical paths
</li><li>Centralizing RFP requirements and managing compliance (compliance matrix, Q&amp;A, clarifications)
</li><li>Coordinating contributions (Finance, Legal &amp; Commercial, Technical/Operations, partners)
</li><li>Version control, quality, formatting, and consistency of deliverables; consolidating the submission package
</li><li>Preparing governance materials and project reporting (progress, risks, dependencies)
</li><li>Data analysis for costing and value proposition, capturing lessons learned
</li><li>Proficiency in Excel and SharePoint, interpersonal skills, and attention to detail</li></ul></div>

VIE-Project & Bid Coordinator

<div>What we offer
<ul>
<li>Compensation: $27.38/Hour (raise to $30.38 on July 1st)</li>
<li>Comprehensive Benefit Package (Medical, Dental, Vision)</li>
<li>Life Insurance</li>
<li>Paid Time off</li>
<li>Career Advancement Opportunities</li>
<li>Friendly work environment</li>
<li>Work/Life Balance</li>
</ul>
Key Accountabilities
<ul>
<li>All vehicles completely fueled and fluids topped, ready for service.</li>
<li>Vehicle interiors cleaned according to the contract.</li>
<li>Vehicle emergency equipment (fire extinguisher, body-fluid kit, first aid kit) fully stocked and functional.</li>
<li>Vehicles parked according to facility parking plan.</li>
<li>Any fleet damage documented and communicated to the manager.</li>
<li>Fuel island maintained and kept clean, any spills immediately contained and reported to the manager.</li>
<li>Work area maintained according to all OSHA and EPA regulations.</li>
<li>Shop area cleaned, mopped and trash disposed of daily.</li>
<li>Landscaping and lot cleaned and cared for as needed.</li>
<li>Post notices in vehicles as required by client.</li>
<li>Assist maintenance staff and manager as needed.</li>
<li>Able to work without direct supervision.</li>
<li>Must be able to work in and outdoors in all weather conditions</li>
</ul>
Skills
<ul>
<li>Housekeeping skills</li>
<li>Communication skills (Written and Verbal)</li>
<li>Self-Motivated</li>
<li>High standards</li>
<li>Follows directions well</li>
</ul>
Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:
<ul>
<li>Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;</li>
<li>Exposure to both extreme heat and cold;</li>
<li>Exposure to loud noises, fumes, and airborne particles;</li>
</ul>
In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
<ul>
<li>Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.</li>
<li>Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.</li>
<li>Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.</li>
<li>Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.</li>
</ul>
Additional Statements:
<ul>
<li>Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.</li>
<li>Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.</li>
<li>Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.</li>
<li>EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.</li>
<li>Work authorization: &ldquo;Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position&rdquo;</li>
<li>Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.</li>
</ul>
#INDHP
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Utility Worker - Reno

<div>Support the organisation in fostering a Just Culture and promote the safety and wellbeing of our customers, staff, assets and environment
Participate in the development and roll out of the Health, safety and fire safety improvement programme and behavioural change initiatives
Provide health, safety and fire safety support, technical guidance and advice to functional departments, and supporting the Health and Safety Manager.
Support the development and implementation of functional department&rsquo;s safety performance standards and indicators in line with the requirements of the Integrated Management System
Advise and mentor employees on meeting their health and safety duties in support the organisation&rsquo;s commitments. 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Support the Health and Safety Manager in developing and maintaining the integrated management systems elements relevant to health and safety, in accordance with ISO 45001.</li>
<li>Provision of technical guidance and advice to functional departments on the requirements of the Integrated Management System, and support their implementation.</li>
<li>Support departments in the identification and understanding of their health, safety and fire safety compliance arrangements</li>
<li>Develop and implement an active monitoring programme in-line with organisational arrangements, &ndash; including the completion of workplace and site inspections &ndash; documenting inspection findings and corrective actions.</li>
<li>Support functional departments in the development and implementation of safety performance indicators in line with external and internal requirements.</li>
<li>Monitor and report on employee &lsquo;Return-to-Work&rsquo; programmes where required.</li>
<li>Support the development, review and deliver of safety training courses; ensuring their conformance with legislative requirements and internal processes.</li>
<li>Support the development, and monitor the effectiveness of safety controls in place to prevent Injury, Illness, Damage to property, plant or the environment.</li>
<li>Support and/or coordinate emergency preparedness exercises.</li>
<li>Assess and evaluate the health and safety aspect of Procurement tender submissions.</li>
<li>Undertake On-Call duties as per roster and report notifiable incidents to department leads, Key stakeholders, Regulatory agencies and QHSE Director (where required).</li>
<li>Lead / Conduct incident investigations to determine the root causes, contributing factors and corrective actions.</li>
<li>Assist in the implementation of Just Culture and Behavioural Safety Programmes to improve the safety and sustainability culture of the organisation.</li>
<li>Develop reports for external parties such as government agencies, regulators and clients as required; also support liaison with said parties as required.</li>
<li>Stop any work practice that places people at risk of serious injury or harm, and report such instances immediately to the respective manager.</li>
<li>Undertake on-call duties as per roster and report notifiable incidents to department leads, Key stakeholders, Regulatory agencies and QHSE Director (where required).</li>
<li>Perform and carry out other duties as instructed/directed by the line manager and the QHSE Director.</li></ul> 

KNOWLEDGE REQUIRED
<ul><li>Knowledge of railway organisational structures and standards, workflows, procedures and terminology (Preferred).</li>
<li>Sound knowledge and understanding of safety related legislations.</li>
<li>Working knowledge of relevant Safety and Environment legislation and Standards and Compliance.</li>
<li>Working knowledge of railway organisational structures and standards, workflows, procedures and terminology. Examples include hazard logs &amp; risk assessment methodology.</li>
<li>Good understanding of recognised ISO standards for occupational health, safety &amp; fire (NFPA 130).</li></ul> 

KEY SKILLS
<ul><li>Ability to work in a dynamic team environment.</li>
<li>Strong conceptual, analytical and research skills and develop solutions.</li>
<li>Working knowledge of &amp; with experience and proven capabilities to manage risk/safety across a large organisation and work across organisational boundaries to achieve outcomes.</li>
<li>Good communication and interpersonal skills for working collaboratively across all levels.</li>
<li>Integrated Management Systems experience.</li>
<li>Ability to write technical, inspection and audit reports, routine business correspondence and prepare various statements as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Detailed experience in the preparation and review of Risk Assessments.</li>
<li>time management and project management skills.</li>
<li>regulatory interpretation and application skills.</li>
<li>Effective procedural development skills.</li>
<li>Auditing and/or investigation skills.</li>
<li>Sound computer skills particularly in Microsoft Office (Excel, Word and PowerPoint) &amp; other BI tools such as Q-Pulse.</li>
<li>Hold a valid UAE driving licence.</li></ul> 

EXPERIENCES
<ul><li>Minimum three years, preferably five years, of work experience as a Health and Safety Officer preferably in the transport industry.</li>
<li>Experience in supporting the health and safety efforts of the organisation and providing expert information, advice and training, liaising with external agencies to ensure awareness matters which might impact its workplace health and safety program.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder with qualifications in NEBOSH Health and Safety Diploma or NEBOSH Health and Safety Certificate working towards NEBOSH Health and Safety Diploma, and preferably with experience in Health and Safety in a large industrial setting.</li></ul></div>

Health and Safety Officer

<div>The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive engineering and maintenance services covering the Automatic Train Control (ATC) system for Dubai Metro. 

MAIN RESPONSIBILITIES
<ul><li>Lead a team of ATC technicians to carry out all level of preventive and corrective maintenance and minor modifications activities on automatic train control system covering System Management Centre, Vehicle Control Centre, central control (vital and non-vital), vehicle on-board equipment and lineside equipment.</li>
<li>Supervise the installation, servicing and repairing of signalling and train control systems located in operations control centre, signalling equipment room, station signalling equipment rooms, depot signalling equipment rooms, along trackside and on-board trains.</li>
<li>Ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions when performing repair and maintenance work.</li>
<li>Supervise the replacement of faulty signalling equipment, handover/taken back to the electronics workshop for repair.</li>
<li>Knowledge and competence in technical standards will be regularly assessed.</li>
<li>Produce and maintain accurate maintenance records of automatic train control system and equipment performance, work accomplished and other information using a computerised maintenance management system.</li>
<li>Ensure the maintenance tools and equipment are in good condition.</li>
<li>Provide technical support to other staff for the implementation of complex systems or new projects.</li>
<li>Assist subordinates with the job familiarisation and to provide training and assessment where required.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Drive work vehicles when responding to emergencies and when required on duty.</li>
<li>Perform and carry out duties as instructed/ directed by the ATC Engineer.</li></ul> 

KNOWLEDGE REQUIRED 

<ul><li>IRSE license on railway signalling equipment would be an advantage</li>
<li>Sound knowledge of signalling principles, fixed block and moving block signalling systems, software based interlocking devices, point machines, induction and docking loops, cab signalling displays, on-board and wayside signalling equipment, would be a definite advantage.</li></ul> 

KEY SKILLS
<ul><li>Must have good eyesight and normal colour vision.</li>
<li>Strong analytical mind, and ability to grasp the complexity of a software based signalling and train control system.</li>
<li>Ability to use and calibrate various electronic test equipment and PC for the maintenance of central, wayside and on-board signalling equipment.</li>
<li>Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Hold a valid UAE driving license with good driving skill and experience.</li></ul> 

EXPERIENCE
<ul><li>Minimum 2 years work experience as a qualified electrical or electronics technician in maintaining and repairing computer based control and communication equipment, copper and fibre-optical based cables and interface equipment is highly preferable.</li>
<li>Preferably with 1 year of supervisory experience in supervising a team of technicians in carrying out maintenance activities.</li></ul> 

EDUCATIONAL QUALIFCATION
<ul><li>Vocational trade certificate or ordinary diploma in electrical or mechanical engineering discipline or equivalent.</li>
<li>IRSE license on railway signalling equipment is will be an added advantage.</li></ul></div>

ATC Team Leader