Urwah Admin

Keolis

<div><p>The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive engineering and maintenance services covering the Automatic Train Control (ATC) system for Dubai Metro.</p><br>
<p></p>
<p><b>MAIN RESPONSIBILITIES</b></p>
<ul><li>Lead a team of ATC technicians to carry out all level of preventive and corrective maintenance and minor modifications activities on automatic train control system covering System Management Centre, Vehicle Control Centre, central control (vital and non-vital), vehicle on-board equipment and lineside equipment.</li>
<li>Supervise the installation, servicing and repairing of signalling and train control systems located in operations control centre, signalling equipment room, station signalling equipment rooms, depot signalling equipment rooms, along trackside and on-board trains.</li>
<li>Ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions when performing repair and maintenance work.</li>
<li>Supervise the replacement of faulty signalling equipment, handover/taken back to the electronics workshop for repair.</li>
<li>Knowledge and competence in technical standards will be regularly assessed.</li>
<li>Produce and maintain accurate maintenance records of automatic train control system and equipment performance, work accomplished and other information using a computerised maintenance management system.</li>
<li>Ensure the maintenance tools and equipment are in good condition.</li>
<li>Provide technical support to other staff for the implementation of complex systems or new projects.</li>
<li>Assist subordinates with the job familiarisation and to provide training and assessment where required.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Drive work vehicles when responding to emergencies and when required on duty.</li>
<li>Perform and carry out duties as instructed/ directed by the ATC Engineer.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRED</b></p><br>
<p></p>
<ul><li>IRSE license on railway signalling equipment would be an advantage</li>
<li>Sound knowledge of signalling principles, fixed block and moving block signalling systems, software based interlocking devices, point machines, induction and docking loops, cab signalling displays, on-board and wayside signalling equipment, would be a definite advantage.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p>
<ul><li>Must have good eyesight and normal colour vision.</li>
<li>Strong analytical mind, and ability to grasp the complexity of a software based signalling and train control system.</li>
<li>Ability to use and calibrate various electronic test equipment and PC for the maintenance of central, wayside and on-board signalling equipment.</li>
<li>Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Hold a valid UAE driving license with good driving skill and experience.</li></ul><br>
<p></p>
<p></p><p><b>EXPERIENCE</b></p>
<ul><li>Minimum 2 years work experience as a qualified electrical or electronics technician in maintaining and repairing computer based control and communication equipment, copper and fibre-optical based cables and interface equipment is highly preferable.</li>
<li>Preferably with 1 year of supervisory experience in supervising a team of technicians in carrying out maintenance activities.</li></ul><br>
<p></p>
<p></p><p><b>EDUCATIONAL QUALIFCATION</b></p>
<ul><li>Vocational trade certificate or ordinary diploma in electrical or mechanical engineering discipline or equivalent.</li>
<li>IRSE license on railway signalling equipment is will be an added advantage.</li></ul></div>

ATC Team Leader

<div><p><b>Knowledge and Experience:</b></p>
<ul>
<li>Must be over 21 years of age.</li>
<li>High School Diploma or equivalent.</li>
<li>Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement.</li>
<li>Ability to work without direct supervision.</li>
<li>Ability to read, write and speak English.</li>
<li>Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays.</li>
<li>Ability to lead a large team.</li>
<li>Ability to work in a union environment.</li>
<li>Computer literate.</li>
<li>Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar.</li>
<li>Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar.</li>
<li>Knowledge of labor relation skills and collective bargaining agreements.</li>
<li>Minimum two (3) years of transit industry experience.</li>
<li>Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems.</li>
</ul>
<p><b>Skills:
</b></p><ul><li>High level of attention to detail.</li>
<li>Ability to multitask.</li>
<li>Reliable and punctual.</li>
<li>Strong organizational planning skills.</li>
<li>Strong practical skills.</li>
<li>Strong analysis and problem-solving skills</li>
<li>Ability to communicate effectively and tactfully both written and oral.</li>
</ul>
<p><b>Key Accountabilities:</b></p>
<ul>
<li>Ensure staff members assigned adhere to company/ agency policies, procedures and standards.
</li><li>Ensure service readiness, goal of 100% on time pull-outs, goal of Zero missed service is consistently being achieved.</li>
<li>Leads the team daily huddles and ensure 100% participation and teambuilding.
</li><li>Closely monitors support staff members attendance and punctuality.
</li><li>Ensure Communications Controllers, Route Section Employees and Road Supervision is covering assigned territories at all times.</li>
<li>Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner.
</li><li>Conducts weekly pull-out and route checks on a regular basis.
</li><li>Conducts weekly leadership touchpoints with direct subordinates to ensure support, growth and job familiarity.</li>
<li>Provides new hire training to Communications Controllers and Route Section Employees.</li>
<li>Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
</li><li>Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc.</li>
<li>Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements.
</li><li>Provides recognition for employees with satisfactory performance records.</li>
<li>Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
</li><li>Conducts interviews and makes recommendation to hire new employees.</li>
<li>Administer corrective action up to including termination as required.
</li><li>Ensures exceptional network performance.</li>
<li>Leads proactive incident response management as required.</li>
<li>Foster a team environment aligned with Valley Metro's core values: <i>Whatever It Takes, Team Player, Positive Customer Care</i>.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>Additional Statements:</b></p>
<ul><li> <b>Drug and alcohol screening:</b> Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.</li></ul>
<ul><li> <b>Safety commitment:</b> Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.</li></ul>
<ul><li> <b>Environmental commitment:</b> Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.</li></ul>
<ul><li> <b>EEO statement:</b> Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</li></ul>
<ul><li> <b>Disclaimer and closing statement:</b> The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.</li></ul>
<p>
#INDHP</p></div>

Manager on Duty - Communications Control & Route Performance - Valley Metro

<div><p>The purpose of this position is to lead a team of station staff to deliver a safe, reliable, world class and customer focused station environment.</p><p><br>
This position will report directly to the Passenger Services Manager. They will lead and support the<br>
Station Master role in managing the team of customer facing station staff.</p><p></p><p><b><br>
KEY RESPONSIBILITIES</b></p><p><br>
<b>
Strategic</b></p>
<div>
<ul><li>Deliver a safe, reliable, world-class and customer focused station environment and car park services.</li></ul>
<ul><li>Build and maintain a high level of customer service excellence, ensuring that all staff work in compliance with Keolis MHI customer service standards.</li></ul>
<ul><li>Maintain and continuously exceed the positive image and public recognition of the network by encouraging and motivating frontline staff to deliver excellent customer service.</li></ul>
<ul><li>Ensure staff are complaint with all revenue procedures.</li></ul>
<ul><li>Monitor staff adherence to Procedures and Work Instructions.</li></ul>
<ul><li>Prepare teams each day by monitoring staff appearance, ensuring teams are smartly presented, well groomed, fit to work and fully briefed prior to the start of shift.</li></ul></div><br>
<p><br>
<b>Financial</b></p>
<div>
<ul><li>Manages and effectively handles cash and NOL products when selling. Reports any surplus, loss, or financial discrepancies when entrusted with cash and products when required.</li></ul>
<ul><li>Provides ticket sales, and train services information and responds to passenger enquires when required</li></ul>
<ul><li>Managing and overseeing cash collection, management and reconciliation in the station when required.</li></ul></div><br>
<p></p>
<p><b>
Stakeholder / Customer</b></p>
<div>
<ul><li>Plan and execute internal test case plans among the group stations.</li></ul>
<ul><li>Support stations when responding to emergency situations and other ADHOC requirements.</li></ul>
<ul><li>Organise the deployment of additional manpower in cases of service disruption, special events and other ADHOC requirements.</li></ul>
<ul><li>Support the Passenger Services Manager to engage and build relationships with stakeholders.</li></ul>
<ul><li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li></ul>
<ul><li>Meet and greet customers and provide a high level of customer service.</li></ul></div><br>
<p></p>
<p><b>
Operational</b></p>
<div>
<ul><li>Supervise day-to-day station operations and assist in queue management to ensure a smooth flow of passengers through busy stations.</li></ul>
<ul><li>Develop campaigns and proactively identify ways in which we can improve customer service satisfaction.</li></ul>
<ul><li>Improve performance by meeting and maintaining the Key Performance Indicators and surveys within the assigned stations.</li></ul>
<ul><li>Support fine Issuance within stations and assist with necessary documentation.</li></ul>
<ul><li>Monitor and maintain a safe and secure station and car park environment and service of Dubai Metro.</li></ul>
<ul><li>Responsible for delivering improvements based on the specific outcomes of customer satisfaction surveys, inspections and audits to their assigned stations and car parks.</li></ul>
<ul><li>Implement corrective actions to deliver continuous improvement in the station and car park operations and to always maintain a high benchmark.</li></ul>
<ul><li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li></ul>
<ul><li>Implement safety measures and procedures and meet the safety requirements of Dubai.</li></ul>
<ul><li>Metro to ensure safety and comfort of passenger movement within the station and car park premises.</li></ul>
<ul><li>Undertake comprehensive checks to ensure all station and car park equipment and facilities are in good working order.</li></ul>
<ul><li>Provide assistance to the training department to support the delivery of training courses.</li></ul>
<ul><li>Conduct Competency Management System (CMS) assessments.</li></ul>
<ul><li>Conduct Performance Reviews for the Station Masters within the assigned stations.</li></ul>
<ul><li>Carry out periodic health, safety, quality, environment and operational briefings to the station staff.</li></ul></div><br>
<p><br>
<b>Capability / People</b></p>
<div>
<ul><li>Lead a team of Station Masters, Station Agents, Assistant Station Masters (ASM) (with capabilities to act as a Train Attendant), Customer Service Agents, Passenger Ambassadors, Car Park Controllers and Car Park Attendants to deliver a safe, reliable, world-class and customer focused station environment and car park services.</li></ul></div><br>
<p></p>
<p><b>
KEY COMPETENCIES</b></p>
<p><b>
Technical Competencies</b></p>
<div>
<ul><li>Operational Knowledge- Excellent knowledge of the station environment.</li></ul>
<ul><li>Thorough understanding of general station / train operations, Station / train crew management, roster arrangements, station / train operations, general depot working and OCC.</li></ul>
<ul><li>Some OCC Knowledge of systems and integration of the departments.</li></ul>
<ul><li>Thorough understanding of station operations and associated activities.</li></ul>
<ul><li>Awareness and understanding of the relevant work instructions and procedures.</li></ul></div><br>
<p></p>
<p><b>
Behavioural Competencies</b></p>
<div>
<ul><li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li></ul>
<ul><li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li></ul></div><br>
<p></p>
<p><b>
MIN. QUALIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><p><b>Min.</b></p></div><div><br>
<p><b>
Required</b></p></div><div><br>
<p><b>
Desirable</b></p></div></div><div><br>
<div>
<p><b>Education / Certification</b></p></div><br>
<div>
<div><ul><li>Ideally a degree holder or higher diploma of postsecondary education in a related discipline.</li></ul></div></div><div><p><br>
</p></div></div><br>
<div><div><p><b>Experience</b></p></div><br>
<div>
<div><ul><li>Minimum 3 years' experience in supervising a team of frontline staff delivering customer services in a metro station or equivalent.</li></ul>
<ul><li>Must have 6 months prior experience working as a Station.<br>
Master within Keolis MHI Dubai Metro.</li></ul></div></div><div><p><br>
</p></div></div><br>
<div><div><p><b>Skills / Training</b></p></div><br>
<div>
<div><ul><li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast paced, team-oriented environment.</li></ul>
<ul><li>Good literacy and numeracy skills required for the role.</li></ul>
<ul><li>Ability to understand complex systems and possess good IT skills.</li></ul>
<ul><li>Strong organizational skills, detail oriented, and the ability to handle multiple priorities.</li></ul></div></div></div></div></div></div><p></p>

Group Station Supervisor (UAE National)

<div><h4 class="jobSectionHeader"><b>Position may be required to work in Woodbridge, VA and Manassas, VA</b></h4><br>
<p></p>
<p><b>
Knowledge and Experience</b></p>
<ul>
<li>High School diploma or equivalent</li>
<li>Must have and maintain a valid Commercial Driver&rsquo;s License (CDL) Class B with passenger endorsement</li>
<li>Must pass a DMV driving record check and maintain clean driving record throughout employment</li>
<li>Must be able to exhibit excellent customer service to both internal and external customers</li>
<li>Must be willing to have flexibility with schedule and work in a 24/7 environment, to include weekends and holidays</li>
<li>Must be able to pass a pre-employment drug test, background check, federal finger printing and a DOT physical examination</li></ul><br>
<p></p>
<p><b>
Key Accountabilities</b></p>
<ul>
<li>Road Supervisors are to provide direct oversight of vehicle operators on the street</li>
<li>Observes driving skills and work habits of drivers in the field</li>
<li>Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications</li>
<li>Assist dispatch and maintenance staff with vehicle change outs that occur in the field</li>
<li>Assist operators with service or passenger problems</li>
<li>Conduct road observations according to client and local policy</li>
<li>Monitor street operations for on-time performance and schedule adherence</li>
<li>Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures</li>
<li>Follow company safety and operational rules and procedures</li>
<li>Ability to work under stress and meet strict timelines</li>
<li>Responsible for onboard evaluations, trail checks, drive cam and mentoring/coaching drivers</li>
<li>Monitor pull-outs and service areas</li>
<li>Vehicle accident investigation</li>
<li>Other duties as required</li></ul><br>
<p></p>
<p><b>
Skills
</b></p><ul><li>Must be able to operate iPad, cellphone and personal computer</li>
<li>Must have intermediate MS Office and e-mail experience</li>
<li>Ability to read, write and speak English</li>
<li>Ability to communicate effectively and work with all departments</li>
<li>Ability to work independently and objectively</li></ul><br>
<p></p>
<p><b>
Work Environment</b></p>
<ul>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li>
<li>Frequently works outside in extreme, hot and/or cold, weather</li>
<li>May sit for over six hours a day; High volume use of telephone and computer</li>
<li>May reach and pull overhead; May climb, bend and kneel</li>
<li>May operate a vehicle for over 6 hours per day</li>
<li>May use electronic hand-held device (iPad, cell phone, two way-radio)</li>
<li>May be exposed to fumes while responding to incidents on the buses</li></ul><br>
<p></p>
<p><b>
Additional Statements</b></p>
<p><b>
Drug and alcohol screening:</b> Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.</p>
<p><b>
Safety commitment:</b> Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.</p>
<p><b>
Environmental commitment:</b> Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.</p>
<p><b>
EEO statement:</b> Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>
<p><b>
Disclaimer and closing statement:</b> The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.</p><br>
<p></p>
<p>
INDHP</p></div>

Road Supervisor

<div><p>To manage and continuously improve the procurement function across both direct and indirect categories, ensuring effective sourcing, contract management, and compliance to support the maintenance and operational performance of the Dubai Metro. The role leads a team of four procurement professionals and works closely with internal stakeholders to deliver best-value outcomes in a regulated environment</p><br>
<div></div>
<div><b>
Main Responsibilities:</b></div><br>
<div></div>
<div><b>
Strategic</b></div>
<ul>
<li>Develop and implement category strategies across direct and indirect procurement aligned with operational and financial objectives.</li>
<li>Support continuous improvement initiatives in procurement processes, tools, and systems to enhance efficiency and control.</li>
<li>Identify and mitigate procurement-related risks in line with corporate governance and compliance frameworks.</li>
<li>Target and deliver the three Keolis Corporate objectives for Procurement, namely contract coverage, savings and ESR delivery</li>
</ul>
<div><b>Financial</b></div>
<ul>
<li>Deliver cost savings and value-for-money outcomes through effective sourcing and negotiation strategies.</li>
<li>Support budget planning and spend forecasting for procurement categories.</li>
</ul>
<div><b>Stakeholder / Customer</b></div>
<ul>
<li>Collaborate with Engineering, Maintenance, and Support Services teams to understand procurement needs and deliver timely solutions.</li>
<li>Maintain strong relationships with internal stakeholders and key suppliers to ensure service quality and reliability.</li>
<li>Communicate procurement policies and provide guidance to ensure compliance across the organisation.</li></ul><br>
<div></div>
<div><b>
Operational</b></div>
<ul>
<li>Manage end-to-end procurement processes for goods, services, and works within delegated authority.</li>
<li>Ensure timely delivery of procurement outputs in support of planned maintenance, corrective works, and operational needs.</li>
<li>Oversee tendering, evaluation, and contracting processes in line with internal policies and public sector procurement requirements.</li>
<li>Monitor supplier performance and manage contract compliance, renewals, and variations.</li>
<li>Ensure all documentation is accurate, complete, and filed in accordance with audit and policy requirements.</li></ul><br>
<div></div>
<div><b>
Capability / People</b></div>
<ul>
<li>Lead and mentor a team of procurement professionals (1 Senior Procurement Officer and 3 Procurement Officers).</li>
<li>Foster a culture of ethical procurement, teamwork, and continuous development.</li>
<li>Identify training needs and support staff development aligned with professional procurement standards'</li></ul><br>
<p></p>
<p><b>
MINIMUM QUALIFCATIONS</b></p>
<div>
<div><div><div><div><b>Min.</b></div></div><div><br>
<div><b>
Required</b></div></div><div><br>
<div><b>
Desirable</b></div></div></div><div><br>
<div>
<div><b>Education</b></div>
</div>
<div> Degree qualification in Procurement, Business, Engineering, or related field</div>
<div>
<div>CIPS certification or working towards it</div></div></div><div><br>
<div>
<p><b>Experience</b></p></div><div><br>
<p>
Minimum 8 years of experience in procurement, including direct and indirect categories</p><br>
<p></p>
<p>
Minimum 3 years in a supervisory or managerial role</p></div><p></p><div><br>
<p>
Experience in rail, transport, or other regulated industry environments</p><br>
<p></p>
<p>
Familiarity with public procurement</p><br>
<p></p>
<p>
Exposure to sustainability and ethical procurement initiatives</p></div></div><div><br>
<div>
<div><b>Skills / Training</b></div></div><div><br>
<p>
Fluent in written and spoken English</p><br>
<p></p>
<p>
Strong negotiation, contract, and stakeholder management skills</p><br>
<p></p>
<p>
ERP experience (e.g., Maximo, SAP, Dynamics)</p><br>
<p></p>
High-level computer literacy (Microsoft Office, Google Suite)</div></div></div></div></div><p></p>

Procurement Manager