Urwah Admin

Keolis

<div><p>The purpose of this position is to provide effective engineering and maintenance services covering the power supply for Dubai Metro.</p><br>
<p></p>
<p><b>MAIN RESPONSIBILITIES</b></p>
<ul><li>Assist the Power Supply Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on power supply system covering H.V. traction power supplies, stray current &amp; EMC monitoring, sub-stations, L.V. systems &amp; emergency power supplies, uninterrupted power supplies, L.V. main switch, wayside isolators and any other parts within the power supply system.</li>
<li>Diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electrical workshop for repair.</li>
<li>Ensure the maintenance tools &amp; equipment are in good condition both before and after job activities.</li>
<li>Under the supervision of Power Supply Team Leader to conduct periodical electrical testing, stress testing, check motor-control devices, switch panels, transformers, circuit breakers and gas insulated switches, generator windings, solenoids, and other electrical equipment and components and recommend or initiate modification or replacement of equipment which fails to meet acceptable operating standards.</li>
<li>Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules.</li>
<li>Follow the relevant procedures and work instructions to ensure compliance with Keolis-MHI Dubai Metro requirements.</li>
<li>Produce and maintain accurate maintenance records of power supply system and equipment performance, work accomplished and other information using a computerised maintenance management system.</li>
<li>Assist the Power Supply Team Leader and/or other technical support staff to implement complex systems or new projects.</li>
<li>To be assigned and rotated to the First Line Response Technicians team when required.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Perform and carry out duties as instructed/ directed by the Power Supply Team Leader and other senior Power Supply Maintenance Staff.</li></ul><br>
<p>
</p><p><b>KEY SKILLS</b></p>
<ul><li>Must have good eyesight and normal colour vision.</li>
<li>Ability to use and calibrate various electrical and electronics test equipment and PC for the maintenance of power supply system.</li>
<li>Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Hold a valid driving license with good driving skill and experience.</li></ul><br>
<p>
</p><p><b>KNOWLEDGE REQUIRED</b></p><br>
<p></p>
<ul><li>Working knowledge in 750V DC traction, transmission and distribution, 132K and 33K GIS, 132kV/33kV transformers, reactors, condensers, earthing transformer, high speed DC circuit breakers, cabling system, 3rd rail electrification, power sub-stations and ancillary plant would be a definite advantage.</li></ul><br>
<p></p>
<p></p><p><b>EXPERIENCE</b></p>
<ul><li>Minimum 1 year work experience as a qualified power supply maintenance technician in maintaining and repairing power supply and distribution system preferably in a rail or power utilities industry.</li>
<li>Knowledge and experience in operating SCADA control and configuring programmable logic controllers is essential.</li></ul><br>
<p>
</p><p><b>EDUCATIONAL QUALIFICATION</b></p>
<ul><li>Vocational trade certificate or diploma in electrical engineering discipline or equivalent.</li></ul></div>

Power Supply Technician

<div><p>To develop strategy and exercise effective leadership in planning, development and management of stations and car parks. Through this, the Passenger Services Manager will contribute to the delivery of a safe, secure, reliable, world-class and customer focused environment within the Passenger Service Department and Dubai Metro.</p><p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Plan, manage and lead allocated stations resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro.</li>
<li>Plan and manage a safe and secure environments within the station, car park and onboard services.</li>
<li>Ensure that the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents,Customer Service Agents, Car Park Controllers and Car Park Attendants are adequately trained in their particular function and provide additional training and support when necessary.</li>
<li>Monitor service delivery and manage the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants to satisfy the committed performance targets.</li>
<li>Undertake a comprehensive check of all stations to ensure that they are in good order.</li>
<li>Dealing with cash management; ticketing management, metro fines and special events.</li>
<li>Advise the Head of Passenger Services and Operations Director of problems relating to the station and car park service delivery in a proactive and timely manner.</li>
<li>Manage and monitor manning level requirements and rostering for the station team.</li>
<li>Perform and act as Incident Officer and Silver Commander appointed by OCC Duty Manager.</li>
<li>Control and avoid overcrowding in station and on platforms, and ensure that passengers are entering/exiting the station in an orderly manner.</li>
<li>Conduct Level 3/2 Investigations as tasked by the Deputy Head of Passenger Service, Head of Passenger Service, Head of Operations/Head of Safety.</li>
<li>Approve, implement and action improvement measures resulting from investigations and / or operational experience.</li>
<li>Communicate and report details of incidents to Deputy Head of Passenger Service, Head of Passenger Service, senior management and public relations staff.</li>
<li>Contribute to the development and maintenance of standard operating procedures and work instructions with the Deputy of Head of Passenger Service, Head of Passenger Service, broader management team.</li>
<li>Conduct performance reviews, and manage any disciplinary action or grievances for the Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants.</li>
<li>Meeting the Key Performance Indicators according to the targets agreed with the Deputy Head of Passenger Service and Head of Passenger Service.</li>
<li>Responsible for ensuring Group Station Supervisors / Station Masters accommodate customer satisfaction surveys and audits in their Stations and correctly implement the corrective actions to ensure that passenger services are all committed to keeping the benchmark high.</li>
<li>Manage the station staff to ensure the outputs delivered are to an appropriate standard, on time, and within the allocated budget.</li>
<li>Managing staff welfare.</li>
<li>Provide assistance to the training department to deliver training courses.</li>
<li>Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.</li>
<li>Lead, manage and motivate the team, including coaching departmental supervisors or team leaders.</li>
<li>Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans within the assigned stations.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Ensure that employees understand how they contribute to departmental and organizational goals.</li>
<li>Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.</li>
<li>Perform and carry out other duties as instructed / directed by Deputy Head of Passenger Service Head of Passenger Service.</li></ul><br>
<p></p>
<p><b>
KNOWLEDGE REQUIRED</b></p>
<ul>
<li>OCC knowledge of systems and integration of the departments.</li>
<li>Thorough understanding of general station / train operations, Station / train crew management, roster arrangements, station / train operations, general depot working and OCC.</li></ul><br>
<p></p>
<p><b>
KEY SKILLS</b></p>
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Values driven and people oriented.</li></ul><br>
<p></p>
<p><b>
EXPERIENCE</b></p>
<ul>
<li>A minimum of 10-12 years of relevant work experience with excellent commercial knowledge and the ability to think within substantially diversified company procedures.</li>
<li>A minimum of 5 years of leading and a team of drivers in providing transport services.</li>
<li>A minimum of 5 years of management experience and/ or Customer Service Management experience and supervising a team of front line staff delivering customer services.</li>
<li>Thorough significant experience of station/ train operations and associated activities.</li>
<li>Ideally has experience of working with Training and Assessment Programs.</li></ul><br>
<p></p>
<p><b>
EDUCATIONAL AND PROFESSIONAL QUALIFICATION</b></p>
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification;</li>
<li>Preferably a certified passenger train driver (Train).</li></ul></div>

Passenger Services Manager

<div><p>The objective of the Network Engineer in the Keolis MHI organization, is to deploy, monitor and maintain the information technology (IT) network and security infrastructure for KeolisMHI, in line with business requirement to support the information technology services hosted on IT network.</p><br>
<div>
</div><div><b>k</b><b>ey RESPONSIBILITIES</b></div><br>
<div><b>
</b></div><div><b>Strategic</b></div>
<ul>
<li>Managing &amp; monitoring system performance and ensuring reliability and availability of all IT Network in line with service levels agreed with business. To install, configure, maintain the Network and Security infrastructure.</li>
<li>Responsible to assess the effectiveness, efficiency of existing network infrastructure and security infrastructure; develop and implement strategies for improving and security the IT Network.</li>
<li>Financial</li>
</ul><ul><li>Budgets for IT Network infrastructure maintenance support and capacity enhancement/obsolescence</li>
<li>Identify the areas of opportunities within IT Network to optimise the operational costs.</li>
</ul><h2 class="jobSectionHeader"><b>Stakeholder / Customer
</b></h2><ul><li>Work with IT team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.</li>
<li>Collaborate with systems, security and compliance staff to ensure smooth and secure operation of IT Network to meet business objectives. Provide all systems related support for new IT Network infrastructure.</li>
<li>Manager internal and external audits, support in implementation ISO 27001 standard.</li><br>
</ul>
<div></div><div><b>Operational</b></div><br>
<div><b>
</b></div><ul><li>Role is to establish and maintain IT network environment by designing network configuration solution, directing network and security equipment installation and defining, documenting and enforcing standards.</li>
<li>Responsible for management of critical external connections of OT &amp; IT environment with Banks, RTA, Police network and Tram.</li>
<li>Responsible to design, implement new solutions, improve resilience of the current environment maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with system architects on network optimization.</li>
<li>Responsible for data network and security fault investigations in LAN, WAN environments using information from multiple sources, secure network systems by establishing and enforcing policies, and defining and monitoring access, support and administer firewall environments in line with IT security policy.</li>
<li>Installing, configuring and supporting network equipment including Routers, Network Switches, Load Balancer, WAF, Firewalls (Palo Alto, FortiGate, Juniper) Proxy Servers, Wireless Controllers, DNS and DHCP.</li>
<li>Responsible for uptime of all IT Network Infrastructure to 95% on monthly basis, lead the IT Network and security incident troubleshooting and resolution within the agreed SLA.</li>
<li>Monitor, review network performance; prepare and deliver network performance statistics and reports.</li>
<li>Generate weekly and monthly network performance and operational status by gathering and prioritizing information and managing projects.</li>
<li>Responsible to upgrade data network equipment to the latest stable firmware releases regularly, configure routing and switching equipment&rsquo;s and firewalls.</li>
<li>Responsible to provide remote support to on-site engineers and end users/customers during installation, troubleshooting and fault finding if issues occur upon initial installation.</li>
<li>Responsible for capacity management, audit of IP addressing and hosted devices within data centres, liaise with project management teams, third-line engineers and service desk engineers on a regular basis.</li>
<li>Ensure all networking and security activities are carried out in line with KeolisMHI IT Governance policy. For example, the solution is reviewed by architecture review board, approved by Change Management team and necessary business approvals.</li>
<li>Responsible to prepare budgets for refresh of end of life hardware and maintenance of networking and security infrastructure, ensure timely renewal of support contract with partners.</li>
<li>The Senior Network Engineer will need to coordinate with the SECOPS Team members to ensure that the network infrastructure is designed and managed in compliance with cybersecurity policies and best practices provided by Rail OT Networking and Cybersecurity Manager.</li></ul><br>
<div></div>
<p><b>
DIMENSIONS</b></p><br>
<div>
</div><ul><li>Responsible for preparing and submitting weekly and monthly report</li>
<li>Promote a healthy and professional office environment.
</li><li>Occasional travel may be required.</li></ul><br>
<div></div>
<div><b>
 key COMPETENCIES</b></div><br>
<div></div>
<div><b>
</b><b> Technical Competencies</b></div><br>
<div></div>
<ul>
<li>Experience to implement and maintain wired, wireless IT Networks, infrastructure, security technologies.</li>
<li>Experience of working in different security and network technologies from different vendors, Fortinet, Juniper, Palo Alto, Cisco, Alcatel and Dell.
</li><li>Deep knowledge of networking protocols such as QoS, 802.11, BGP, IPSEC, OSPF and HRP. Solid understanding of TCP/IP or OSI, along with LAN, WAN, VoIP, WLAN and SAN networks.
</li><li>Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.</li></ul><br>
<p></p>
<div><b>
Minimum qualifications</b></div><br>
<div>
</div><div><div><div><div><p><b>Min.</b></p></div><div><br>
<p><b>
Required</b></p></div><div><br>
<p><b>
Desirable</b></p></div></div><div><br>
<div>
<p><b>Education</b></p></div><div><br>
<p>
Engineering Graduate, CCNA, CCNP, CompTIA Sec+</p></div><div><br>
<p>
CCIE, ISO27001, CCNP (Security)</p></div></div><div><br>
<div>
<p><b>Experience</b></p></div><br>
<div>
<div><ul><li>Experience in Network Engineering domain, with working network and security technologies from Cisco, Alcatel, Juniper, Fortinet.</li></ul>
<ul><li>Experience of managing Large Wired and Wireless Network, configuration of Firewalls, WAF, Load Balancers, NAC, Network Monitoring tools etc.</li></ul></div></div></div><p></p><div><br>
<div>
<p><b>Skills / Training</b></p></div><br>
<div>
<div><ul><li>Certifications from Alcatel, Cisco, Security Products OEM</li></ul>
<ul><li>Fluent in English/ability to create network diagrams and present</li></ul></div></div></div></div></div></div><p></p>

Network Engineer

<div><p>The purpose of this position is to provide effective technical support to the maintenance team responsible for all aspects of Mechanical, electrical, Plumbing &amp; LTE related engineering and maintenance works within the premises of KM Dubai Metro.
</p><p><b>MAIN RESPONSIBILITIES</b></p>
<ul>
<li>Collaborate with the MEP Assistant auditor and perform Asset / contractor inspections for Mechanical, Electrical, Plumbing &amp; LTE assets covering Tunnel ventilation System (TVS), Low Voltage System (LV), Environmental Control System/ Building Management System (ECS), Fire Detection/Suppression (FPS), Ventilation &amp; Air-conditioning (VAC), Uninterrupted Power Supplies (UPS), Lifts, Travelators and Escalators (LTE), Diesel Generators (DG), Station Sliding Doors (SLD), Roller Shutter Doors (RSD), Plumbing and Dewatering systems (DPS), Smoke curtain, Hoist, Parking Guidance system (PGS), barrier etc. within Dubai Metro Premises</li>
<li>Plan and implement Mechanical, electrical, Plumbing &amp; LTE asset inspection, review and maintain inspection records and provide technical reports to MEP Engineer.</li>
<li>Plan and implement SLA - Contractor preventive maintenance and corrective maintenance performance checks, provide recommendation for asset and performance improvements</li>
<li>Provide technical guidance and support to SLA contractors performing PM/CM activities as per business requirements</li>
<li>Check that Contractor is following relevant procedures and work instructions and ensure compliance with the business requirements;</li>
<li>Assist the MEP Engineer and/or other technical support staff during safety incidents, P1/P2 faults and emergencies. Take a lead and diagnose cause of Electrical/ mechanical malfunction or failure of equipment&rsquo;s</li>
<li>Assist other department within the KM organization, RTA, Retail or 3rd party inspections /support as per business requirement</li>
<li>Report any safety occurrences or incidents to their engineer or manager on timely basis</li>
<li>Assist and support in conducting disciplinary and grievance meetings for MEP assistant auditors</li>
<li>Ensure that SLA contractors are maintaining PM /CM records including PM check list of Mechanical, Electrical, Plumbing, LTE assets and documents are available for audit purpose.</li>
<li>Ensure that contractor is using appropriate maintenance tools &amp; equipment during PM/CM;</li>
<li>Assist subordinates with the job familiarization, maintain proactive behaviour towards maintaining work related knowledge and competencies</li>
<li>Conduct performance review for MEP Assistant Auditor</li>
<li>Drive work vehicles when responding to emergencies and when required on duty;</li>
<li>Perform shift and emergency duties when required;</li>
<li>Perform and carry out duties as instructed/ directed by the mechanical, electrical Contract Managers and MEP Engineers.</li>
</ul>
<p><b>KEY SKILLS</b></p>
<ul>
<li>Possess good communication skills and the ability to communicate with landlord, persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession etc.</li>
<li>Ability to write simple technical reports, routine business correspondence, assist in preparing work methodologies and related documents as required</li>
<li>Strong organisational skills, detail oriented, Ability to multitask and analyse situation promptly to handle priorities</li>
<li>Establishing, supervising and implementing a safe system of work to protect the safety of persons working on Dubai metro</li>
<li>Must obtain qualification as Line-Person-In-Charge.</li>
<li>Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;</li></ul><br>
<p></p>
<p><b>
EXPERIENCE</b></p>
<ul>
<li>Work experience as a Mechanical &amp; Electrical Technician working in maintaining Mechanical, electrical, Plumbing &amp; LTE assets covering Tunnel ventilation System (TVS), Low Voltage System (LV), Environmental Control System/ Building Management System (ECS), Fire Detection/Suppression (FPS), Ventilation &amp; Air-conditioning (VAC), Uninterrupted Power Supplies (UPS), Lifts, Travelators and Escalators (LTE), Diesel Generators (DG), Station Sliding Doors (SLD), Roller Shutter Doors (RSD), Plumbing and Dewatering systems (DPS), Smoke curtain, Hoist, Parking Guidance system (PGS), barrier etc.
</li><li>Preferably supervisory experience in supervising a team of Mechanical &amp; Electrical Technicians to carry out the maintenance activities.</li></ul><br>
<p></p>
<p><b>
EDUCATIONAL AND PROFESSIONAL QUALIFCATION</b></p>
<ul>
<li> Vocational trade certificate or diploma in electrical or mechanical discipline or equivalent;</li></ul></div>

MEP Technical Auditor

<p></p><div><p><b>Experience</b></p>
<ul>
<li>8&ndash;10 years of progressive experience in procurement, sourcing, contract negotiation, and vendor management.</li>
<li>Strong knowledge of strategic sourcing methodologies, supplier management, budgeting, and P2P processes.</li>
<li>Prior experience implementing procurement systems and ERP platforms (Microsoft D365 experience strongly preferred).</li>
<li>Experience in transportation, construction, engineering, or related industries preferred.</li>
</ul><ul><li>Bachelor&rsquo;s degree in Business Administration, Accounting, Transportation, Engineering, or a related field.</li>
<li>MBA or equivalent advanced degree preferred.</li>
</ul>
<p><b>Skills and Competencies</b></p>
<ul>
<li>Strong ethical foundation and ability to handle sensitive and confidential information.</li>
<li>Advanced negotiation skills and strong written/verbal communication abilities.</li>
<li>Demonstrated success in managing complex supplier relationships and contract portfolios.</li>
<li>Technologically adept with proficiency in Excel, Word, PowerPoint, and data visualization tools.</li>
<li>Experience defining and monitoring procurement KPIs.</li>
<li>Strong leadership and stakeholder management skills across a matrixed organization.</li>
<li>Ability to operate independently, manage ambiguity, and drive initiatives to completion.</li>
<li>Change management and continuous improvement mindset.</li>
</ul>
<p><b>Key Responsibilities</b></p>
<p><b>
Strategic Procurement Leadership</b></p>
<ul>
<li>Develop and execute a multi-year procurement strategy in collaboration with business units across Keolis North America (US Transit, US Rail, Canada).</li>
<li>Drive vendor consolidation and master agreement development to optimize supplier base and reduce costs.</li>
<li>Lead procurement collaboration across divisions in partnership with the VP of Financial Control.</li>
</ul>
<p><b>Process Improvement &amp; Technology Enablement</b></p>
<ul>
<li>Design and implement procurement policies, procedures, and standards to align with Keolis objectives.</li>
<li>Identify cost savings and process efficiencies through advanced sourcing, spend analysis, and supplier management.</li>
<li>Leverage ERP/EAM tools (e.g., Microsoft D365) and data visualization platforms to enable smarter procurement decisions.</li>
</ul>
<p><b>Contract &amp; Risk Management</b></p>
<ul>
<li>Draft, negotiate, and secure regional and master contracts, while equipping field teams with templates and tools for local contracting.</li>
<li>Partner with Legal to ensure compliance and risk mitigation in all contract activities.</li>
<li>Introduce and enforce best practices in contract lifecycle management.</li>
</ul>
<p><b>Support for M&amp;A and Bidding Activities</b></p>
<ul>
<li>Conduct procurement due diligence and market analysis for M&amp;A and business development efforts.</li>
<li>Provide procurement guidance during major bid submissions and acquisitions.</li>
<li>Lead coordination of procurement-related content in bid responses, ensuring alignment with cost, risk, and compliance objectives.</li>
<li>Manage and oversee Disadvantaged Business Enterprise (DBE) participation and compliance across bids, ensuring adherence to federal, state, and local DBE requirements and promoting supplier diversity within the procurement strategy.</li>
</ul>
<p><b>Supplier Performance &amp; Relationship Management</b></p>
<ul>
<li>Lead supplier performance reviews and continuous improvement initiatives.</li>
<li>Promote supply chain optimization through strategic supplier partnerships, KPI tracking, and cost/risk analysis.</li>
<li>Drive supplier rationalization and ensure alignment with Keolis operational standards.</li>
</ul>
<p><b>People Leadership</b></p>
<ul>
<li>Manage and mentor a high-performing procurement team.</li>
<li>Foster cross-functional collaboration, knowledge sharing, and alignment with &ldquo;The Keolis Way&rdquo;.</li>
<li>Build organizational procurement capability and promote a culture of continuous improvement.</li>
</ul>
<p><b>Additional Statements</b></p>
<p><b>
Drug and alcohol screening:</b> Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.</p>
<p><b>
Safety commitment:</b> Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.</p>
<p><b>
Environmental commitment:</b> Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.</p>
<p><b>
EEO statement:</b> Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p>
<p><b>
Disclaimer and closing statement:</b> The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible</p><p></p><p><br>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Director of Procurement

<div><p>The purpose of this position is to promote and improve customer service excellence, handle customers&rsquo; complaints and ensure a safe, secure and clean environment for customers and staff.</p><p></p><p><b><br>
MAIN RESPONSIBILITIES</b></p>
<ul>
<li>Promoting and improving customer service excellence.</li>
<li>Conduct customer service satisfaction survey and analyse the needs and expectations of customers.</li>
<li>Cooperate with business partners.</li>
<li>Handle customers&rsquo; complaints.</li>
<li>Handle customers&rsquo; requirements and enquiries by telephone, fax and email.</li>
<li>Ensure a safe, secure and clean environment for customers and staff.</li>
<li>Ensure the company strategies and quality systems are followed.</li>
<li>Report and solve faults and problems according to company procedure.</li>
<li>Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning &amp; Performance Manager.</li></ul><br>
<p></p>
<p><b>
KEY SKILLS</b></p>
<ul>
<li>Proficient in spoken and written English and or Arabic.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li></ul><br>
<p></p>
<p><b>
EXPERIENCES</b></p>
<ul>
<li>A minimum of 2 years of work experience in a relevant field.</li>
<li>Strong background in transport or services industry is highly preferable.</li></ul><br>
<p></p>
<p><b>
EDUCATIONNAL QUALIFCATIONS</b></p>
<ul>
<li><p>Ideally a degree or high diploma holder in any discipline.</p></li></ul></div>

Customer Service Representative

<div></div><div><div>Responsible for overseeing and analyzing internal and external communications, ensuring clear and consistent messaging across media and stakeholders. Additionally, drive CSR initiatives in collaboration with the PTA and their communities, fostering relationships and aligning all efforts with business objectives.</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<div>
<ul><li>Create and manage the daily communications activities of the company.</li></ul>
<ul><li>Support in elevating the corporate identity and brand reputation of the company and partners.</li></ul>
<ul><li>Responsible for external communications with media (PR and Digitally).</li></ul>
<ul><li>Establish and maintain compatible relationship with the PTA and all relevant agencies, along with strategic stakeholders and governmental departments.</li></ul></div><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<div>
<ul><li>Support the company to transition to digital and cost-effective communications.</li></ul>
<ul><li>Implement CSR Partnerships to share resources and reduce cost implication to the company.</li></ul></div><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<div></div>
<div>
<ul><li>Provide the Head of Corporate Communications and the Department Director with regular reports to continuously enhance the departments outcome.</li></ul>
<ul><li>Support the business, the client (RTA) and Partners in creative effective communications strategies, physical, digital and on ground through wider campaigns.</li></ul></div><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<div>
<ul><li>Support in creating communications material to enhance press releases.</li></ul>
<ul><li>Work with media agencies to enhance the exposure of the business and the PTA.</li></ul>
<ul><li>Manage all digital channel for communications (Instagram, Twitter, LinkedIn, website, etc.).</li></ul>
<ul><li>When necessary, create/update plans for all communication activities.</li></ul>
<ul><li>Work with external resources to maintain an understanding of the latest communication trends to enhance existing communications strategies and plans.</li></ul>
<ul><li>Manage and attend delegation for customers and corporate visits.</li></ul>
<ul><li>Responsible for creating, maintaining and executing effective Corporate Social Responsibility annual plans.</li></ul>
<ul><li>Perform and carry out other duties as instructed / directed by the Head of corporate Communications, Department Director, Managing Director and/or Chief Executive Officer.</li></ul></div><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<div>
<ul><li>Lead all assigned Communications activities on behalf of Department and the Company.</li></ul>
<ul><li>Continuously work to support interns, fresh graduates and other entry level position within the Communications division.</li></ul></div><br>
<div></div>
<div><b>
 DIMENSIONS</b></div><br>
<div></div>
<div>
<ul><li>Regular reporting on all Communications and CSR activities to head of Corporate Communications and the Department Director.
</li></ul><ul><li>Explore and support new and existing MOU&rsquo;s.</li></ul>
<ul><li>Promote a healthy and professional office environment.</li></ul></div><br>
<div></div>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div>Min.</div></div><div><br>
<div>
Required</div></div><div><br>
<div>
Desirable</div></div></div><div><br>
<div>
<div>Education</div></div><div><br>
<div>
Qualification in Business, Business Administration, or a related field. Post graduate preferable.</div></div><div><br>
<div>
Qualification in Media Relations</div></div></div><div><br>
<div>
<div>Experience</div></div><br>
<div>
<div><ul><li>Wworking experience as a Communications Specialist in large organisations &ndash; preferably in the public transportation industry.</li></ul>
<ul><li>Strong knowledge of corporate communications procedures.</li></ul>
<ul><li>Excellent project management and leadership skills.</li></ul>
<ul><li>Strong organizational skills</li></ul>
</div>
</div><div><ul><li>Public transportation sector experience preferred</li>
<li>Regional and UAE experience is preferred.</li></ul></div><br>
</div><br>
<div><div><div>Skills / Training</div></div><div><br>
<div>
Fluent in English &amp; Arabic (Spoken &amp; Written)<br>
</div></div><div><div>Fluent in English (Spoken &amp; Written)</div></div></div></div></div></div><p></p>

Assistant Manager Corporate Communication & CSR

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