Qureos Mentor

Keolis.MHI

Ensure that the Stations team (made up of roles under the Passenger Services Manager) maintains the required level of competency to deliver a safe Metro environment.Provide effective communications and information with internal and external parties in an efficient and timely manner.Prepare the CMS Monthly Summary Report, to be submitted to the Training and Competency Department.Prepare CMS weekly detailed report, to be submitted to Passenger Services Manager.Update and keep assessment record through CMS online data base and location plan.Assist Station Masters, Assessors and other roles to complete assessments when necessary.Liaise with Training &amp; Competence Internal Verifiers to ensure that CMS Assessments are up to date and properly documented.Take action for Non Conformance related to the CMS.Attend Test Case Live exercise to ensure that all employees actions are in line with updated Work Instructions.Established and prepare regular CMS Moderation Meeting to ensure that Station Masters / Assessors have common understanding with regards to CMS updates.Perform Train Emergency Evacuation, where applicable.Assist the Passenger Services Manager in providing feedback and updating the work instructions.Conduct internal CMS audit to ensure proper documentations and assessments are conducted on time.Liaise with the Passenger Services Manager and Rostering team for any roster arrangement/ amendment for staff to ensure that assessment will be done on time.Coordinate with Training and Competency department for any training, refresher and other concerns related to staff competency.Manage annual budget relating to staff competency and knowledge.Ensure the retention of staff knowledge through various projects.Responsible for dealing with Operational and Training enhancements for the Passenger Services Department.Interface with transportation interface (Dubai Tram).Review updated work instructions and recommend changes if necessary.Ensure that all members of the team are regularly reminded that the CMS is everyone s responsibility.Support station duties if required.Assist stations during special events and emergency situations.Provide feedback regarding staff performance.Perform and carry out other duties as instructed / directed by the Passenger Services Manager, Deputy Head of Passenger Services.Knowledge RequiredThorough understanding of station operations and associated activities.Key SkillsA mature, proactive and responsible approach to work with initiative and problem solving capability.Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.Good communication skills and the ability to manage multiple tasks efficiently and work.Productively in a fast-paced, team-oriented environment.Good literacy and numeracy skills required for the role.Ability to understand complex systems and possess good IT skills.Strong organisational skills, detail oriented, and the ability to handle multiple priorities.

Lead Assessor

Key RESPONSIBILITIES
Managing &amp; monitoring system performance and ensuring reliability and availability of all IT Network in line with service levels agreed with business. To install, configure, maintain the Network and Security infrastructure. Responsible to assess the effectiveness, efficiency of existing network infrastructure and security infrastructure; develop and implement strategies for improving and security the IT Network.
Budgets for IT Network infrastructure maintenance support and capacity enhancement/obsolescence Identify the areas of opportunities within IT Network to optimise the operational costs.
Work with IT team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Collaborate with systems, security and compliance staff to ensure smooth and secure operation of IT Network to meet business objectives. Provide all systems related support for new IT Network infrastructure. Manager internal and external audits, support in implementation ISO 27001 standard. Operational Role is to establish and maintain IT network environment by designing network configuration solution, directing network and security equipment installation and defining, documenting and enforcing standards.
Responsible for management of critical external connections of OT &amp; IT environment with Banks, RTA, Police network and Tram. Responsible to design, implement new solutions, improve resilience of the current environment maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with system architects on network optimization. Responsible for data network and security fault investigations in LAN, WAN environments using information from multiple sources, secure network systems by establishing and enforcing policies, and defining and monitoring access, support and administer firewall environments in line with IT security policy.
Installing, configuring and supporting network equipment including Routers, Network Switches, Load Balancer, WAF, Firewalls (Palo Alto, FortiGate, Juniper) Proxy Servers, Wireless Controllers, DNS and DHCP. Responsible for uptime of all IT Network Infrastructure to 95% on monthly basis, lead the IT Network and security incident troubleshooting and resolution within the agreed SLA. Monitor, review network performance; prepare and deliver network performance statistics and reports. Generate weekly and monthly network performance and operational status by gathering and prioritizing information and managing projects. Responsible to upgrade data network equipment to the latest stable firmware releases regularly, configure routing and switching equipment s and firewalls.
Responsible to provide remote support to on-site engineers and end users/customers during installation, troubleshooting and fault finding if issues occur upon initial installation. Responsible for capacity management, audit of IP addressing and hosted devices within data centres, liaise with project management teams, third-line engineers and service desk engineers on a regular basis. Ensure all networking and security activities are carried out in line with KeolisMHI IT Governance policy. For example, the solution is reviewed by architecture review board, approved by Change Management team and necessary business approvals. Responsible to prepare budgets for refresh of end of life hardware and maintenance of networking and security infrastructure, ensure timely renewal of support contract with partners. The Senior Network Engineer will need to coordinate with the SECOPS Team members to ensure that the network infrastructure is designed and managed in compliance with cybersecurity policies and best practices provided by Rail OT Networking and Cybersecurity Manager.
Responsible for preparing and submitting weekly and monthly report. Promote a healthy and professional office environment. Occasional travel may be required.
key COMPETENCIES
Technical Competencies
Experience to implement and maintain wired, wireless IT Networks, infrastructure, security technologies. Experience of working in different security and network technologies from different vendors, Fortinet, Juniper, Palo Alto, Cisco, Alcatel and Dell. Deep knowledge of networking protocols such as QoS, 802.11, BGP, IPSEC, OSPF and HRP. Solid understanding of TCP/IP or OSI, along with LAN, WAN, VoIP, WLAN and SAN networks. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.

Network Engineer

The purpose of this position is to provide effective technical support to the maintenance team responsible for all aspects of Mechanical, electrical, Plumbing &amp; LTE related engineering and maintenance works within the premises of KM Dubai Metro.Main ResponsibilitiesMEP Engineer is responsible to lead and manage all sub-contractors working for Mechanical, electrical, Plumbing &amp; LTE assets as part of a Service Level agreement (SLA) and in accordance with Keolis-MHI Dubai Metro procedures and contract.Lead the asset management processes, plan and perform the asset condition inspections with MEPS auditors paying special attention to critical areas of the railway, prepare technical reports and propose asset condition improvement plans In collaboration with MEP Technical Auditor, develop an inspection plan to monitor the maintenance activities carried out by SLA Contractors / 3rd parties / sub-contractors as applicable, ensuring that all procedures are followed and assets are maintained as per standards.Supervise and oversee all aspects of technical support activities pertaining to the section of Electrical, Mechanical, Plumbing and LTE including engineering and maintenance work management, design modification (ACCA), system assurance, technical support, preparation of maintenance procedures and work instructions, coordination of engineering and maintenance works, health, safety, quality and environment plans and procedures.Operational coordination with SLA contractor for day-to-day preventive and corrective maintenance to meet the KPI, asset availability and service level expectations of the Client, Lead and carry out technical investigations and compile technical reports for all safety and/or critical failures (P1/P2). Based on the inspections/ investigation findings, conduct technical review and investigation of any non-conformances.Participate in the monthly ETI, MPRP meetings and subsystem workshops with RTA and discuss the ongoing issues / technical improvement. Monitor the Monthly KPI targets of SLA contractor. Provide suggestions and technical guidance to the Mechanical, Electrical, Plumbing and LTE team and Reviewing policies, process, work instructions and procedures of SLA and 3rd party contractors and make necessary recommendations to match the business standard.Review/ Sponsor Permit to work, ACCA, AMSP for SLA contractors or 3rd party contractor as per business requirements. Lead and Coordinate with other functions such as the inter department within E&amp;M, Protection and Planning, Stores, Station Operations, etc. for any SLA contractor maintenance requirements. Perform Technical Evaluation and store material inspection procured under KM budget and Perform technical inspection for the materials delivered to the store through SLA contractor. 24-hour on-call availability for on-site intervention for major arising corrective maintenance, incidents (P1/P2 failure) and emergencies associated with the Mechanical, electrical, Plumbing &amp; LTE asset.Ensure Assist subordinates with the job familiarization, maintain proactive behavior towards maintaining work related knowledge and competencies. Ensure SLA constrictors are maintaining PM/CM records including PM checklists of Mechanical, Electrical, Plumbing &amp; LTE assets.Perform and carry out duties as instructed/directed by the Mechanical and electrical engineering manager and Mechanical and Electrical/ LTE Contract Manager. create and manage staff rosters in coordination with rostering team based the business requirements.Conduct performance review, disciplinary and grievance for Mechanical, Electrical, Plumbing &amp; LTE auditors / assistant Auditors. Knowledge RequiredWorking knowledge and experience in maintaining Mechanical, electrical, Plumbing &amp; LTE assts covering Tunnel Ventilation System (TVS), Platform Screen Door Systems (PSD), Fire Protection System (FPS)   fire suppression and fire alarm, Environmental Control Systems (ECS) ,Heat, Ventilation &amp; Air Conditioning Systems (HVAC),Dewatering and Plumbing Systems (DPS),Building Low Voltage System, Lifts, Escalators ,Travellators, Motorized Sliding Doors (MSD), Generators, Parking Guidance System (PGS), Smoke Curtains and Roller Shutter Doors, hoist, barrier etc.Knowledge and experience in operating and in interfacing building management system. Thorough understanding of all aspects of safety issues related to railway operations. Considerable knowledge in maintenance planning, preparing maintenance budget, maintenance plans and procedures, technical specifications, safety and quality plans and procedures as required.Key SkillsPossess good communication skills and the ability to communicate with landlord, persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession etc.Ability to write technical reports, routine business correspondence, assist in preparing work methodologies, drawings and related documents as required.Strong organisational skills, detail oriented, and analyse situation promptly to handle priorities.Establishing, supervising and implementing a safe system of work to protect the safety of persons working on Dubai Metro. Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.Ability to think laterally and analyses and assess a range of information. Ability to multi-task and analyses situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets.Thorough understanding of all aspects of safety issues related to railway operationsExperienceExperience as Engineer in the design, testing and commissioning, maintenance of Mechanical, Electrical, Plumbing &amp; LTE Services facilities covering Tunnel Ventilation System (TVS), Platform Screen Door Systems (PSD), Fire Protection System (FPS)   fire suppression and fire alarm, Environmental Control Systems (ECS) ,Heat, Ventilation &amp; Air Conditioning Systems (HVAC),Dewatering and Plumbing Systems (DPS),Building Low Voltage System, Lifts, Escalators ,Travellators, Motorized Sliding Doors (MSD), Generators, Parking Guidance System (PGS), Smoke Curtains and Roller Shutter Doors, hoist, barrier.Must have supervisory and management experience with the ability to manage multiple sub-contractors, technical support team with an aim to minimize the system unavailability and asset life cycle costs of the Mechanical, electrical.

MEP Engineer

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
Carry out controlled/uncontrolled/emergency evacuation of passengers.
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner.
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation.
Provide ticket sales, train services information and respond to passenger enquiries.
Distribute publicity materials (when required or deemed necessary) and handle lost property.
Deliver an excellent level of service to customers including assistance for People of Determination in the station and for the duration of their journey on the network.
Meet and greet customers and provide a highly visible and proactive level of customer service.
Actively manage passengers during busy periods in which crowding is likely to occur, relieving pinch points in stations or on platforms.
Provide support to passengers during closures for engineering works and special events.
Perform shift and emergency duties when required.
Perform and carry out other duties as instructed / directed by the Station Master, Group Station Supervisor, Assistant Station Manager, and Passenger Services Manager.
Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Master in collaboration with the Passenger Services Manager.
When dealing with customers, ensure that matters are handled tactfully and sensitively, with the aim to resolve customer issues that may arise.
Strictly follow the guidelines, procedures and instructions of the organisation.
Comply fully with procedures and instructions instructed as part of the certified training and instructions.
Enforce safety procedures and instructions, and carry out the necessary procedures to ensure the safety of members of the public and employees of the railway.
Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
Ensure security and integrity of all data provided including the reporting of performance, finance and customer information - reference Keolis-MHI non-disclosure policy.
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.
Report any accidents, incidents, breaches or potential breaches to appropriate management.
Key Skills
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
</ul>
Knowledge Required
Basic understanding of station operations and associated activities.
Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.
Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.

Station Agent

Main Responsibilities
<ul>
<li>Owns the end to end recruitment process:</li>
<li>Respond to suitable candidates who apply and managing the rejections, maintaining a record of the traffic from this channel.</li>
<li>Maintain a list of talent pool where we are not yet ready to hire but to wish to keep as future candidates, regular fortnightly contact with the candidates is required.</li>
<li>Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately</li>
<li>Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly.</li>
<li>Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures</li>
<li>Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient</li>
<li>Leads the exit interview process, collecting and reporting accurate data and providing analysis of trends to the HR Manager, HR Business Partner and contract management</li>
<li>Required to carry out challenging analysis, planning and implementation associated with own area of expertise.</li>
<li>Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;</li>
<li>Liaise with the Onboarding team</li>
<li>Will coordinate with the line manager the different steps of on the retention plan of Staff such as performance and talent review, succession plan and career path.</li>
</ul>
Knowledge Required
Comprehensive knowledge of the principles and practices of Human Resource administration in general.
Key Skills
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Flexibility, excellent attention to detail, ability to identify key issues and manage an environment of regular change.</li>
<li>Able to hold sensitive and confidential materials in strict confidence.</li>
<li>Able to work independently under stringent deadlines and high pressure environment.</li>
<li>Function as a resourceful and proactive team member.</li>
<li>Strong organizational skills with attention to detail and the ability to prioritize and multi-task and meet deadlines and schedules</li>
<li>Ability to collaborate effectively with cross functional teams and adapt well to changing priorities</li>
<li>Good judgment and decision-making skills;</li>
<li>An assertive completer finisher with high level personal presence and credibility.</li>
<li>Good knowledge in Microsoft Office Software.</li>
</ul>
EXPERIENCE
<ul>
<li>Recruitment experience ideally in a combination of in-house and agency experience is must.</li>
<li>Extensive experience of successfully identifying candidates through direct sourcing and research is essential</li>
</ul>

Recruitment Officer

Main Responsibilities
<ul>
<li>Lead a team of ATC technicians to carry out all level of preventive and corrective maintenance and minor modifications activities on automatic train control system covering System Management Centre, Vehicle Control Centre, central control (vital and non-vital), vehicle on-board equipment and lineside equipment.</li>
<li>Supervise the installation, servicing and repairing of signalling and train control systems located in operations control centre, signalling equipment room, station signalling equipment rooms, depot signalling equipment rooms, along trackside and on-board trains.</li>
<li>Ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions when performing repair and maintenance work.</li>
<li>Supervise the replacement of faulty signalling equipment, handover/taken back to the electronics workshop for repair.</li>
<li>Produce and maintain accurate maintenance records of automatic train control system and equipment performance, work accomplished and other information using a computerised maintenance management system.</li>
<li>Ensure the maintenance tools and equipment are in good condition.</li>
<li>Provide technical support to other staff for the implementation of complex systems or new projects.</li>
<li>Assist subordinates with the job familiarisation and to provide training and assessment where required.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Drive work vehicles when responding to emergencies and when required on duty.</li>
<li>Perform and carry out duties as instructed/ directed by the ATC Engineer.</li>
</ul>
Key Skills
<ul>
<li>Must have good eyesight and normal colour vision.</li>
<li>Strong analytical mind, and ability to grasp the complexity of a software based signalling and train control system.</li>
<li>Ability to use and calibrate various electronic test equipment and PC for the maintenance of central, wayside and on-board signalling equipment.</li>
<li>Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required.</li>
<li>Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Hold a valid UAE driving license with good driving skill and experience.</li>
</ul>

ATC Team Leader

Key Responsibilities
Strategic
<ul>
<li>Supervising and reviewing of artwork and graphic designs produced by third parties.</li>
<li>Developing innovative methods and plans to replace the existing standards signages and displays.</li>
<li>Performing Marketing research to find new suppliers and vendors.</li>
<li>Support to finalize the Marketing Annual plans and reports.</li>
</ul>
Financial
<ul>
<li>Coordinate and organize shipments and their prompt dispatch;</li>
<li>Check printer s technical specifications, colour separation, proof editing and copywriting;</li>
<li>Support the administration work related to production and prints;</li>
<li>Support department on raising PR s on MS Dynamics 365 with prior approvals and documentations needed to raise a PR.</li>
<li>Follow up with procurement department for issuance of LPO.</li>
<li>Received invoice from vendors and complete GRN on the system.</li>
<li>Sharing of invoice with Billing desk team and followup for payment.</li>
</ul>
Stakeholder / Customer
<ul>
<li>Respond to clients enquires and provide promotional material as requested.</li>
<li>Coordinate with suppliers and verify quotations and invoices related to print and production related jobs.</li>
<li>Ensure quality timely deliveries, cost content estimates etc.</li>
<li>Liaison with agencies and the print agencies for update / reprint of promotional material.</li>
<li>Coordinate and support Social Media agency with available data to develop content suitable for respective campaign.</li>
</ul>
Operational
<ul>
<li>Send the material and follow up on delivery.</li>
<li>Maintaining, updating, indexing, managing stock and archives.</li>
<li>Coordinate all correspondence related to work assignments and keep records.</li>
<li>Re-ordering material, check the quotations and execute.</li>
<li>Proof reading and editing to ensure accuracy before publishing.</li>
<li>Assist in photos and video archives for updating the library.</li>
<li>Monitor, maintain and control distribution of the material internally and externally.</li>
<li>Developing graphics corporate identity.</li>
<li>Photo retouching and editing.</li>
<li>Staff notices and promotion materials.</li>
<li>Building brand materials based on the corporate brand image.</li>
<li>Conceptualise and design promotion materials with the marketing team.</li>
<li>Perform and carry out other duties as instructed / directed by the Marketing Manager.</li>
<li>Review corporate videos and share feedback for modifications.</li>
<li>Content development for digital screens based on client requirements following screen specifications.</li>
</ul>
Capability / People
<ul>
<li>Manage and support team on corporate and business events, visiting venues, managing banquet teams to follow the agreed setup plan.</li>
<li>Handle client activations at stations, and fulfill ground arrangements as per agreed plan.</li>
</ul>
Regular reporting on the Marketing &amp; Communications plans and achievements to Execs board and to RTA.
Office environment. Occasional work outside office hours to support events and campaigns.

Assistant Marketing Manager

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