Qureos Mentor

Keolis.MHI

Key ResponsibilitiesStrategicLead the development of complex data modelling and analysis initiatives to enhance business capabilities and provide long-term and sustainable solutions.Lead statistical, qualitative and predictive analysis on data sources pertinent to the operational performance of assets across the Dubai Metro.Champion digital transformation, including digital processes, IoT and integrated data to support condition-based and predictive maintenance regimes.Lead strategic analysis designed to optimise lifecycle strategies and support data-driven decision-making informed by asset condition, criticality and cost.Development of data and analytics documentation, including management procedures, policies and strategies to maintain integrity and provide guidelines to be followed.Ensure alignment with Keolis MHI and RTA long-term goals and strategies and translating business objectives into data strategies and deliverables.Lead the development of complex data and analysis related initiatives to further enhance business capabilities through long-term and sustainable solutions.Promote a data-driven organisation and empower teams with automated and intuitive dashboards and visualisations.Champion organisational change related to data practices, systems adoption, and continuous improvement initiatives.Drive data-related improvements and developments to fulfil requirements in line with wider asset management strategies, maintenance philosophies and integration opportunities.Fulfilment of committed obligations in line with good asset management practices to realise value and potential.FinancialProvide recommendations and proposals for business investment in data-related tools or systems to further optimise and enhance business capabilities.Support to provide data-driven recommendations and justifications for asset or technology investment, renewal, and divestment decisions based on value, risk, performance analysis or ROI.Identify and highlight financial risks related to asset degradation, underinvestment, over-maintenance or obsolescence using data insights.Support to drive decisions based on whole-of-life cost analysis to enable effective trade-off decisions between capital, operational, and maintenance expenditure.Identify opportunities for efficiencies and cost savings in line with strategic objectives.Embed a commercial mindset and wider understanding of financial risks and impact across within the asset performance team.Stakeholder / Customer Develop strong working relationships across business departments to understand challenges and opportunities where data can support business decisions.Present findings and recommendations to the business based on data analysis and modelling.Provide guidance and training to internal and external data stakeholders to build competency, encourage adoption, and maximise value.Obtain and gather user feedback and inputs on data-related topics to incorporate where necessary as continuous improvement.Act as the primary liaison for data related initiatives, communicating goals, updates, and benefits across stakeholder groups to ensure understanding and buy-in.Cultivate strong working relationships with external stakeholders, including the client and wider Keolis subsidiaries, to support data-related knowledge learning and sharing.OperationalOversee cyclical and adhoc data and analysis requirements.Analyse asset performance to identify emerging or key trends, and coordinate with stakeholders to develop appropriate action plans.Production and delivery of cyclical and contractual reporting requirements in line with contractual timescales.Management and development of key documents and procedures, including data management plans, work instructions and training materials.Proactively review and monitor KPIs to ensure adherence and highlight deviations to support corrective action.Proactive and routine data reviews and assessments to identify gaps, shortcomings or inefficiencies in quality and propose solutions.Perform statistical, qualitative and predictive analysis on data sources, incorporating benchmarking against international standards.Perform and carry out ad-hoc analysis and other duties as instructed by management. Capability/PeopleLine management of a team of Asset Performance Analysts, including objective setting, reviews, and training needs.Build data related capabilities through development of training materials, training sessions, and knowledge-sharing sessions across departments.Drive data awareness and competence through development of materials or resources.Provide technical leadership and guidance, including best practices in data analysis and modelling.Fostering open and honest workplace culture to drive collaborative working relationships across functions and departments. DimensionsScope of work covers analysis of data across the entire Dubai Metro system.Direct reports include a team of Asset Performance Analysts, with responsibility for guiding their work and development.Office environment. Site inspections and visits will be requiredMINIMUM QUAIFICATIONSMin.RequiredDesirableEducationBachelor s or Master s in Statistics, Computer Science, Engineering or related disciplineExperienceMinimum 5 years in data or performance roleProven expertise in data modelling, analysis and reportingExperience in the rail or transportation industrySkills / TrainingFluent in English.SQL (advanced)Python (intermediate)Excel (advanced)Job Segment: Data Analyst, Computer Science, Engineer, Data Management, SQL, Data, Technology, Engineering

Asset Performance Engineer

The ideal candidate will have strong technical expertise, leadership skills, and experience in rail or transportation systems.This role will ensure effective delivery of contracted obligations and maintain a critical overview of all maintenance activities undertaken on the network   in close coordination with the Overhaul Project Manager - including providing professional support and advice to the General Manager.Key ResponsabilitiesStrategicDevelop and manage detailed maintenance and asset management plans for system including scheduling, budgeting, resource allocation, and risk managementEngage closely with Client to develop and maintain strong relationship, ensure contractual compliance and address issues.Provide leadership, planning, and managing the development and implementation of policies, procedures and work instructions for achieving maintenance Key Performance Indicators (KPI) targets.Achieve contractual and internal KPI targets for safety, maintenance activities, service reliability, cleaning standards, supervision of maintenance contractors, environmental management, human resource management, financial targets, legal and stakeholder management.Ensure all maintenance activities comply with industry standards, regulatory requirements, and manufacturer specificationsDrive continuous improvement initiatives with a focus on industrialisation of activities and increasing productive  touch time  for engineers and technicians.Provide technical insights to the Overhaul Programme and support the identification of Value Engineering initiativesOperationalAssume overall responsibility for ensuring infrastructure, trains and other assets are safe for operations through the delivery of planned and reactive maintenanceTo support the development and management of a robust strategy and annual plans to meet the contractual requirements and business targets.Oversee the lifecycle management of railway assets, including inventory tracking, condition assessments, and replacement planning to maximize asset longevity and performanceManage the day-to-day interaction with internal support functions and external interface with sub-contractorsPromote a culture of safety, reliability, and customer satisfaction within internal teams and sub-contractorsImplement safety and quality standards to ensure passenger and employee safetyEnsure all maintenance activities comply with industry standards, safety regulations, and organizational policies, including conducting regular safety audits and risk assessmentsSupport General Manager to engage closely with the Safety Regulator, providing regular updates on maintenance delivery   developing a trustful and transparent relationshipImplement feedback systems to address stakeholder concerns promptly and enhance maintenance delivery.Lead response efforts for unscheduled repairs or system failures, ensuring minimal disruption to operations and passenger safety   in line with incident response and crisis management protocolsEnsure prompt and competent first line response team availabilityCarry out 24-hour on-call responsibility for incidents and emergency within its sectionLead the implementation and development of Maintenance Management System to ensure full traceability and streamline maintenance delivery processesUtilize data-driven tools and systems to monitor performance, identify potential issues, and implement continuous improvement initiativesPrepare and present reports on maintenance activities, asset conditions, and operational performance to senior managementWork closely with the Overhaul Project Manager to ensure continuity in operations and minimise impact on services during the Overhaul programme deliveryFinancialMonitor maintenance expenditures, optimize resource use, and report on financial performance to senior managementDevelop and manage budgets for maintenance operations, including forecasting costs for repairs, spare parts, and capital investmentsManage risks and develop mitigation strategies to address potential challengesDrive financial performance and optimisation, in close relationship with Keolis Platform   especially to maximise the benefits of Shared ServicesCollaborate with suppliers, contractors, and service providers to procure parts, tools, and services while ensuring cost-effectiveness and qualityPeopleLead, motivate and develop a high-performing team and foster a collaborative work environment.Act as a technical expert to provide suggestions and guidance to the maintenance team and the wider business to improve the existing procedures and work instructions, system modifications, asset management best practices, maintenance works planning and implementation.Supervise and mentor a team of maintenance engineers, technicians and support staff, ensuring effective training, performance evaluations, and adherence to safety protocolsEnsure robust competence management and training processes are in place to deliver safe and efficient maintenance services in line with applicable regulatory requirementsEnsure robust succession planning, talent development, and workforce engagement initiatives.Champion diversity, equity, and inclusion across the workforce.Lead by example in promoting integrity, professionalism, and organizational values.Key competenciesIn-depth understanding of metropolitan rail or transit system maintenance, including complex repairs, installation and asset management.Knowledge of relevant transportation regulations, safety standards, and industry best practicesStrong financial management skills, including budgeting, forecasting, and financial analysis in a transportation setting.Experience working with government agencies, regulatory bodies, and community stakeholders.Familiarity with managing/leading maintenance and operation of railway systems (mainline, metro, tram etc) including performance monitoring and compliance.Proficiency in identifying and mitigating safety, performance and financial risks.Understanding of a computerized asset management system like Maximo.Knowledge in planning, executing, and overseeing large-scale maintenance projects, ensuring they meet timelines and budgets.Knowledge of HR best practices, including leadership development and organizational culture.Behavioural CompetenciesPossess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.Strong organizational skills, detail oriented, and the ability to handle multiple priorities.Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.Ability to think laterally and analysis and assess a range of information.Ability to multi-task and analysis situations promptly and without bias to determine the proper course of action or alternatives without jeopardizing human safety, quality and the committed performance targets.

Maintenance & Asset Manager F/M

.Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warrantyRepairing minor flaws in hardware if not covered under the sameSupporting and assisting colleagues and working with other support groups and vendors for solving level two issuesDeveloping strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in futureMonitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefitsHelping network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical controlsHelping in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.KEY COMPETENCIESKnowledge RequiredGood verbal &amp; written English communication skillsGood understanding of social media &amp; should have active Social Media presence across key social media channels   TW / FB etc.Has a good understanding of computer fundamentals   Laptop/Desktop hardwareFamiliarity with Windows OS &amp; user interfaceTop notch customer focus, chat etiquette and work ethicsAbility to handle asynchronous and multiple chat sessions simultaneouslyMust be a good team player, willing to collaborate and work with peers to achieve common business objectivesAdaptable   someone who can deal with ambiguous situations and embrace changeAbility to work under pressure with calmness and composureStrong problem-solving and trouble-shooting skills using operational and diagnostic proceduresTechnically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.Ability to take on shift work, holidays, weekends, and on-call responsibilitiesPerformed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.Implemented remote desktop software to multiple computer systems at different locations.MINimum QUALIFICATIONSMin.RequiredDesirableEducationBachelor s degreeMaster's degree in relevant fieldsExperienceExperience as End User SupportSkills / TrainingCertifications   CompTIA A+/ N+M365 Identity &amp; Access ManagementIntune/MDE/MS SharePoint/Patch ManagementJob Segment: Testing, User Experience, PLM, Network, Technical Support, Technology, Management

Senior End User Support Engineer

Date: Sep 30, 2025Location:Duba , AE, 00000Brand: KEOLISContract Type: Permanent contractGeneral Manager F/MManaging DirectionKeolis, a global leader in shared mobility, makes life easier for millions of passengers. We offer safe, efficient and sustainable public transport solutions that enhance the appeal of local communities.In 2024, the Group achieved a revenue of 7.7 billion euros. Present in 13 countries, we believe that our 70,000 employees are the key to our success.As part of an on-going tender for the operations, maintenance, and overhaul of a medium-sized rail transport system in the United Arab Emirates, we are seeking to identify and engage exceptional leadership talent. The appointment of this role will be subject to the successful award of the contract. The position offers a unique opportunity to play a pivotal role in shaping and delivering world-class rail operations in the region, ensuring safety, efficiency, and service excellence at every stage.The General Manager will be responsible for overseeing all aspects of operations and maintenance, ensuring service excellence, regulatory compliance, and financial performance. They will lead strategic planning, stakeholder engagement, and operational execution to achieve the contracts  goals and deliver a world-class transportation service. This role holds the executive powers to manage the day-to-day operations of the Operator s business and the Operator s performance of its obligations under the Operations &amp; Maintenance (O&amp;M) Contract, as well as under the Overhaul Contract.Key ResponsabilitiesStrategic LeadershipLead, develop and execute strategic plans to achieve contractual requirement and organizational goals.Engage closely with Client to develop and maintain strong relationship, ensure contractual compliance and address issues - acting as the Operator s power to act and make binding decisions as per the O&amp;M and Overhaul Contracts.Provide strategic direction, planning, and managing the development and implementation of policies, procedures and work instructions for achieving overall performance targets and year-on-year improvement.Deliver operation &amp; maintenance and overhaul KPIs, aligning with strategic objectives for profit improvement.Champion the business continuity and enterprise risk management initiativesEngage closely Overhaul supply chain stakeholders (Original Equipment Manufacturers) to maintain strong relationship, ensuring delivery in line with performance targets and maximising financial opportunities.Focus on the future direction of the contract, to include implementation of continuous improvement initiatives, and strengthen Client relationship to enable the success of future rebids.OperationalOversee and lead overall operations - including train services, customer services, asset management, and maintenance programs - to ensure high service quality and reliability, delivering continuous improvement throughout the contractLead and manage directly the operations teams (Operation Control Centre, stations) ensuring day-to-day service delivery in line with procedures and performance objectivesPromote a culture of safety, reliability, and customer satisfactionEnsure compliance with all safety, contractual, regulatory, and quality requirements and standardsImplement safety and quality standards to ensure passenger and employee safetyDrive operational excellence through performance monitoring, risk management, and process optimizationImplement and lead effective incident response and crisis management protocolsEnsure successful delivery of the Overhaul programme, meeting the technical and financial targets and drive efficiency initiatives (optimisation in scope and supply chain) to deliver benefits for the Operator and/or ClientEngage closely with the Safety Regulator, providing regular updates on mitigation measures and progress of Overhaul plan   developing a trustful and transparent relationshipFinancialFull company P&amp;L responsibility, overseeing financial performanceOversee, manage, and control budgets, forecasts, and financial targetsMonitor financial performance and implement cost control measures to ensure profitability and sustainabilityOptimize asset lifecycle costs and drive efficiency in resource allocationProvide accurate reporting to management and stakeholders on financial and operational performance, manage risks and develop mitigation strategies to address potential challengesDrive financial performance and optimisation, in close relationship with Keolis Platform   especially to maximise the benefits of Shared ServicesPeopleLead, motivate and develop a high-performing team and foster a collaborative work environment.Foster a high-performance culture built on accountability, collaboration, and continuous learning.Ensure robust competence management and training processes are in place to deliver safe and efficient services in line with applicable regulatory requirementsEnsure robust succession planning, talent development, and workforce engagement initiatives.Champion diversity, equity, and inclusion across the workforce.Lead by example in promoting integrity, professionalism, and organizational values.Key competenciesIn-depth understanding of metropolitan rail or transit operations, including scheduling, maintenance, and customer service.Knowledge of relevant transportation regulations, safety standards, and industry best practicesStrong financial management skills, including budgeting, forecasting, and financial analysis in a transportation setting. Proven P&amp;L Accountability.Experience working with government agencies, regulatory bodies, and community stakeholders.Ability to develop and implement long-term strategic plans aligned with organizational goals.Familiarity with managing large contracts, including performance monitoring and compliance.

General Manager F/M

Assist the system Team Leader/technician in carrying out all level of preventive and corrective maintenance activities.
Assist the system Team Leader/technician in identifying areas of concern and support the rectification of this items.
Take guidance from the system Team Leader/technician and provide PM / CM tasks where required.
Carry out repair and maintenance work with the use of hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions.
Replace faulty equipment, handover/taken back to the electronics workshop for repair.
Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities.
Assist the systems Team Leader and / or other technical support staff to implement complex systems or new projects.
Perform shift and emergency duties when required.
Perform and carry out duties as instructed/ directed by the system Team Leader.
Able to work independently and in a team.
Able to Communicate safety critical messages where required.
Key Skills
Able to update daily work progress through simple and detailed reports.
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Should have strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Hold a valid driving license with good driving skill and experience will be added advantage.
Strong technical mind, and ability to grasp the complexity of Metro assets design and functioning.
Innovative in finding solutions.
Knowldge Required
Working knowledge of basic tools for electrical/ mechanical services.
Experience
1/ 2 years work experience as a qualified technician in maintaining Dubai Metro assets or equivalent systems will be added advantage.

E&M Technical Assistant (ATC)