Qureos Mentor

Khidmah

<div>
 
 Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed.
 
 
 
 
 
 
 
 Roles , Responsibilities, Duties :
 
 
 
 <ol>
 <li>
 Serves visitors by greeting, welcoming, and directing them appropriately.
 </li>
 <li>
 Notifies company personnel of visitor arrival.
 </li>
 <li>
 Maintains security and telecommunications system.
 </li>
 <li>
 Informs visitors by answering or referring inquiries.
 </li>
 <li>
 Directs visitors by maintaining employee and department directories.
 </li>
 <li>
 Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
 </li>
 <li>
 Operates telecommunication system by following manufacturer&rsquo;s instructions for house phone and console operation.
 </li>
 <li>
 Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
 </li>
 <li>
 Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 </li>
 <li>
 Contributes to team effort by accomplishing related results as needed
 </li>
 <li>
 Support Staff by coordinating their need, such as supplying office with the materials that needed. Handle office inquires, stationery, pantry and cleaning materials supply on regular basis.
 </li>
 <li>
 Preparing reports and managing it to be up to date.
 </li>
 <li>
 Transfer all requests and unresolved issues to the designated resource
 </li>
 </ol>
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 <ul>
 <li>
 Telephone Skills
 </li>
 <li>
 Verbal Communication
 </li>
 <li>
 Listening
 </li>
 <li>
 Professionalism
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Organization
 </li>
 <li>
 Informing Others
 </li>
 <li>
 Handles Pressure
 </li>
 </ul>
 
 
 
 
 
 
 Qualification:
 
 
 
 <ul>
 <li>
 High school diploma or relevant work experience
 </li>
 <li>
 Ability to maintain a positive attitude
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Preferably 1 year of experience in the customer service industry
 </li>
 </ul>
 
 
</div>

Receptionist

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 <ul>
 <li>
 Supports the Assistant Procurement Manager in delivering cost-effective and efficient procurement solutions across assigned projects and categories.
 </li>
 <li>
 This position works closely with the end users to ensure that all products and services are ready and available in a timely manner for onsite delivery.
 </li>
 <li>
 Collaborating with Khidmah&rsquo;s third&hyphen;party Service Providers to support the development of relevant and comprehensive category strategies.
 </li>
 <li>
 Developing strong relationships with the supply base to ensure optimized value and risk mitigation.
 </li>
 <li>
 Driving sustainable value from key supplier relationships
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 <ul>
 <li>
 Receive and review internal requisitions for quotations from business units, ensuring requirements are clearly defined.
 </li>
 <li>
 Prepare and issue RFIs/RFQs to selected and approved vendors in line with procurement guidelines.
 </li>
 <li>
 Obtain, analyze, and evaluate vendor proposals in collaboration with business units, under the supervision of the Assistant Procurement Manager or Procurement Manager.
 </li>
 <li>
 Manage the end-to-end tender process when required, including preparation, vendor selection, tender issuance, clarification, negotiation, and award.
 </li>
 <li>
 Conduct negotiations with vendors to secure optimal value for money, favorable terms, and long-term benefits for the organization.
 </li>
 <li>
 Provide internal recommendations to business units for purchase approvals and procurement decisions.
 </li>
 <li>
 Draft, review, and prepare agreements in coordination with the Legal Department, ensuring compliance with regulatory and organizational standards.
 </li>
 <li>
 Create and issue purchase orders to selected vendors in accordance with company procedures.
 </li>
 <li>
 Develop and maintain technical knowledge of assigned commodities/categories to support informed sourcing decisions.
 </li>
 <li>
 Build strong relationships with business units to understand and address sourcing needs proactively.
 </li>
 <li>
 Maintain up-to-date knowledge of market trends, vendor capabilities, and product/service developments.
 </li>
 <li>
 Ensure that all procurement activities strictly comply with internal policies, processes, and audit requirements.
 </li>
 <li>
 Deliver procurement outputs within agreed departmental Service Level Agreements (SLAs).
 </li>
 <li>
 Demonstrate flexibility in managing multiple procurement projects simultaneously, across varying categories and complexity.
 </li>
 <li>
 Administer service contracts, including preparation, renewal, revision, termination, and compliance monitoring.
 </li>
 <li>
 Manage procurement systems by creating negotiations in Oracle, generating contracts in SAP, and maintaining accurate filing of records and supporting documents.
 </li>
 <li>
 Coordinate with project sites to monitor vendor/contractor service quality and take corrective actions where necessary to maintain agreed standards.
 </li>
 <li>
 Conduct annual service provider evaluations in collaboration with site teams to ensure consistent performance.
 </li>
 <li>
 Oversee the end-to-end procurement process for requests received from multiple departments, including Operations, Project Management, Finance, Human Capital, Logistics, Marketing, IT, ERP, HSQE, Health Club, and Business Development.
 </li>
 <li>
 Prepare and maintain periodic contract summaries, ensuring contract execution in alignment with company policies, and notify concerned departments at least 60 days before contract expiry.
 </li>
 </ul>
 
 
 
 
 
 
 Education &amp; Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Procurement is preferred
 </li>
 </ul>
 
 Professional certifications in CPSM, CPIM or relevant is a plus.
 
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 3 &ndash; 5 years&rsquo; experience in supply chain or procurement
 </li>
 <li>
 2-3 years&rsquo; experience in facilities management procurement
 </li>
 <li>
 SAP ERP and Oracle Fusion system experience is a Plus
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies:
 
 
 
 
 
 
 Communication &amp; Stakeholder Management:
 
 <ul>
 <li>
 Politically astute with the ability to communicate effectively and diplomatically with stakeholders at all levels.
 </li>
 <li>
 Proven capability to convey ideas clearly, both orally and in writing, in English; proficiency in Arabic is an advantage.
 </li>
 </ul>
 
 
 
 
 Analytical &amp; Problem-Solving Skills:
 
 <ul>
 <li>
 Strong analytical and critical thinking abilities with the capacity to conduct rapid, accurate assessments of issues.
 </li>
 <li>
 Proactively identifies and resolves problems using sound judgment and initiative.
 </li>
 <li>
 Numeracy &amp; Attention to Detail.
 </li>
 <li>
 Excellent numeracy skills with a high level of accuracy, attention to detail, and precision in handling procurement data and financial information.
 </li>
 </ul>
 
 
 
 
 Numeracy &amp; Attention to Detail:
 
 <ul>
 <li>
 Excellent numeracy skills with a high level of accuracy, attention to detail, and precision in handling procurement data and financial information.
 </li>
 </ul>
 
 
 
 
 Time &amp; Pressure Management:
 
 <ul>
 <li>
 Demonstrated ability to manage multiple priorities, work effectively under pressure, and consistently meet deadlines.
 </li>
 </ul>
 
 
 
 
 Procurement Expertise:
 
 <ul>
 <li>
 Well-versed in managing end-to-end procurement processes, tendering, negotiations, and supplier management across diverse categories.
 </li>
 </ul>
 
 
 
 
 Organizational Skills:
 
 <ul>
 <li>
 Strong ability to organize, prioritize, and manage workload efficiently in a dynamic and fast-paced environment.
 </li>
 </ul>
 
 
 
 
 Systems &amp; Technology Proficiency:
 
 <ul>
 <li>
 Experienced in SAP and other ERP systems, with the ability to leverage digital tools to streamline procurement operations.
 </li>
 </ul>
 
 
</div>

Procurement Officer

<div>
 
 
 
 Job Purpose
 
 
 
 
 The main purpose of this role is to assist the Assistant Manager and Inventory Officer in monitoring and maintaining current inventory levels, especially Khidmah Uniforms and Pantry Supplies. This role needs to ensure that quantities appearing in the system are accurate for planning of purchase and ensuring that all stocks are within the approved minimum and maximum level.
 
 
 
 
 
 This role will work closely with the Inventory Team and will perform task that will be delegated by the Assistant Manager and Inventory Officer from time to time aside from his daily work routine.
 
 
 
 
 
 
 
 Qualification:
 
 
 
 <ol>
 <li>
 Male;
 </li>
 <li>
 35 years old &amp; below;
 </li>
 <li>
 Bachelor&rsquo;s Degree;
 </li>
 <li>
 Knowledge in WMS is an added advantage.
 </li>
 </ol>
 
 Preferably, with Supply Chain Management Certification.
 
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 <ol>
 <li>
 Experience in Supply Chain, particularly in inventory &amp; Store Management;
 </li>
 <li>
 Punctuality &amp; Flexible in work timings;
 </li>
 </ol>
 
 ERP experience is an advantage.
 
 
 
 
 
 
 
 Roles , Responsibilities, Duties
 
 
 
 
 
 
 <ol>
 <li>
 Monitor, maintain and track the current inventory levels, ensuring quantities that appear in the system are accurate as against the actuals for planning of purchase.
 </li>
 <li>
 Assist the Inventory Team in coordinating with suppliers with scheduled deliveries.
 </li>
 <li>
 Ensuring the enough stocks of Uniforms and Pantry supplies for the use of Khidmah Operations.
 </li>
 <li>
 Assist the Inventory Team in coordination and management of monthly physical cycle counts and reconciles in actual counts reports.
 </li>
 <li>
 Assist in the preparation of purchase request of new; existing, annual replacement and replacement for lost/damage uniforms as per the approved request from Human Capital and FM Operations.
 </li>
 <li>
 Assist in the generation of inventory reports to be distributed to FM Sites during physical count week.
 </li>
 <li>
 Collection of data using a SAP, which allows the team to track various aspects of inventory. This data will be used to calculate critical spare parts and consumables orders, to ensure that the proper amount of inventory is distributed at the right time.
 </li>
 <li>
 Follow-up with the supplier on the lead time of delivery and communicate it to the third party storage (Agility).
 </li>
 <li>
 Perform all other related duties and responsibilities as required.
 </li>
 </ol>
 
 
</div>

Inventory Administrator

<div>
 
 
 Job Purpose
 
 
 <ul>
 <li>
 The Hard Services Solutions Engineer is responsible for supporting the bid process and submission from receipt of RFP (or earlier where appropriate) through to award consistent with policy and processes, supporting the Bid Manager.
 </li>
 <li>
 Working with the Soft Services Solutions Engineer, cross functionally and with supply chain as appropriate, champion and devise a winning bid through designing an optimal solution and providing effective leadership, inspiration and support to the team.
 </li>
 <li>
 The role shall ensure appropriate input from all internal and external stakeholders to achieve a tender submission and contract award that meets the requirements of the RFP and sanctioned authority.
 </li>
 <li>
 The role will be the primary liaison with the client for site visits and will coordinate the manpower requirements and associated subcontractor and consumables/spares requirements for the bid.
 </li>
 <li>
 In large complex projects the role will be responsible for supporting the Bid Manager in developing the Facilities Management element of the bid and writing the technical submissions and service methodology.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Bachelors level Degree or equivalent in engineering, or Business or FM related discipline. Relevant technical and commercial qualifications, certification and/or accreditations relating to the Facilities Management Sector are a plus
 
 
 
 
 
 
 Experience:
 
 
 
 3 to 5 years&rsquo; experience in hard services operations
 
 
 Preference will be given to candidate in Facilities Management
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 <ul>
 <li>
 Should work as an active team member of business development process.
 </li>
 <li>
 Coordinate &amp; interact with other team members to understand the service requirements com pletely and develop effective service delivery models.
 </li>
 <li>
 Conduct the technical reviews and analyse client requirements for new tenders and client requests. Build the service delivery models more cost effective by applying optimum methods to minimise costing.
 </li>
 <li>
 Completing site visits and gathering the required information. Providing the required project provisions (labour, materials, equipment etc) as well as reviewing and analysing the scope of works, drawings, SAL's &amp; KPl's and designing an appropriate solution
 </li>
 <li>
 Obtain maximum accuracy in technical reviews and site-based surveys in terms of identifying the cost components and establishing effective delivery models.
 </li>
 <li>
 Develop and implement standard data gathering and comparative tools to make the process effective on regular basis.
 </li>
 <li>
 Conduct basic analysis on the delivery models in comparison with similar service requirements and bench mark the service elements case to case basis.
 </li>
 <li>
 Write service proposals for various service methods and apply constant improvements in specified proposal templates.
 </li>
 <li>
 Support Bid Manager in the bidding process by providing analytical reports and coordinate with other team members as and when required.
 </li>
 <li>
 To support the conversion of work winning opportunities into successful and profitable contracts
 </li>
 <li>
 To support the creation of a bid strategy and work with the bid team other Work Winning resources to identify, capture and develop win themes
 </li>
 <li>
 To develop a bid programme and having identified necessary resources, secure support from Work Winning and Operational leaders
 </li>
 <li>
 To ensure that submission documents are complete and fully responsive to formal and informal questions posed in the customers bid documentation.
 </li>
 <li>
 To co-ordinate the necessary and appropriate management reviews during the bid process, including the presentation of Key Targets updates and bid proposals for review and audit.
 </li>
 <li>
 To ensure that a bid is submitted on time and in the required format
 </li>
 </ul>
</div>

Hard Services Solutions Engineer

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 <ul>
 <li>
 The Assistant Soft Services Trainer supports the delivery of training programs for Soft Services operations, ensuring employees develop the skills and service behaviours required to meet quality, safety, and client standards.
 </li>
 <li>
 The role assists with classroom training, on-the-job coaching, and consistent implementation of training in line with company policies and HSE requirements.
 </li>
 </ul>
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 Training Delivery &amp; Support
 
 
 <ul>
 <li>
 Assist in delivering classroom, on-the-job, and site-based training for Soft Services teams.
 </li>
 <li>
 Support induction and onboarding programs to ensure new employees understand service standards, policies, and procedures.
 </li>
 <li>
 Conduct refresher and corrective training to address performance gaps and service non-compliance.
 </li>
 <li>
 Demonstrate standard operating procedures (SOPs) and best practices during practical training sessions.
 </li>
 </ul>
 
 
 
 
 
 Training Planning &amp; Coordination
 
 
 <ul>
 <li>
 Support the preparation of training plans, schedules, lesson plans, presentations, and training materials.
 </li>
 <li>
 Coordinate training logistics, including venues, attendance tracking, and training resources.
 </li>
 <li>
 Liaise with supervisors and operations teams to identify training needs and priorities.
 </li>
 </ul>
 
 
 
 
 
 Service Quality, Compliance &amp; HSE
 
 
 <ul>
 <li>
 Reinforce service quality standards, customer service protocols, and Soft Services SOPs during training.
 </li>
 <li>
 Support compliance with HSE requirements, safe work practices, and organizational policies.
 </li>
 <li>
 Assist in promoting a culture of safety, professionalism, and customer focus across the workforce.
 </li>
 </ul>
 
 
 
 
 
 Training Evaluation &amp; Reporting
 
 
 <ul>
 <li>
 Support training assessments, competency evaluations, and post-training follow-ups.
 </li>
 <li>
 Collect trainee feedback and contribute to the continuous improvement of training programs.
 </li>
 <li>
 Maintain accurate training records, attendance logs, and evaluation reports.
 </li>
 </ul>
 
 
 
 
 
 Performance Support &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Monitor post-training performance and provide feedback to trainers and operations teams.
 </li>
 <li>
 Assist in updating training materials based on operational changes, audit findings, and client feedback.
 </li>
 <li>
 Promote continuous learning and adherence to service excellence standards.
 </li>
 </ul>
 
 
 
 
 
 Coordination &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Work closely with the Soft Services Trainer, L&amp;D team, and operations management to ensure training effectiveness.
 </li>
 <li>
 Support internal audits, client inspections, and quality reviews by providing training records and evidence.
 </li>
 <li>
 Perform additional training-related duties as assigned in support of operational and organizational goals.
 </li>
 </ul>
 
 
 
 
 
 
 Education &amp; Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in training, Education, Human Resources, Hospitality, or Facilities Management.
 </li>
 <li>
 Train-the-Trainer or Adult Learning certification (preferred).
 </li>
 <li>
 Knowledge of Soft Services operations and HSE standards is an advantage.
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 
 
 
 
 
 Industry Experience (No. of years):
 
 
 
 
 
 <ul>
 <li>
 2&ndash;3 years in Soft Services, Facilities Management, Hospitality, or service-driven environments.
 </li>
 </ul>
 
 
 
 
 
 Position/functional experience (No. of years):
 
 
 
 
 
 <ul>
 <li>
 1&ndash;2 years in training support, coaching, or service quality roles.
 </li>
 </ul>
 
 
 
 
 
 Competencies and Skills:
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of Soft Services operations, including housekeeping, cleaning services, and customer service excellence.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to support effective training delivery and provide practical on-the-job coaching to improve performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Clear, confident communication and interpersonal skills to engage and guide a diverse workforce.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Understanding of service quality standards, HSE requirements, and operational compliance practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good organizational, documentation, and observation skills, with a continuous improvement and teamwork mindset.
 </li>
 </ul>
 
 
</div>

Assistant Soft Services Trainer