Qureos Mentor

Khidmah

<div>
 
 Responsibility Area
 
 
 
 Event Management Oversight
 
 
 
 Description - Leads the planning, coordination, and delivery of broker events, including briefings, launches, and courtesy activities.
 
 
 
 Strategic Communications
 
 
 
 Description - Designs and circulates broker communication content, ensuring consistency with corporate standards.
 
 
 
 Team Coordination
 
 
 
 Description - Supervises event executives (local &amp; international), ensuring alignment and clear division of responsibilities.
 
 
 
 Vendor &amp; Partner Management
 
 
 
 Description - Engages with external vendors, venues, and partners to ensure smooth event execution.
 
 
 
 Performance Reporting
 
 
 
 Description - Tracks event effectiveness, post-event feedback, and broker engagement metrics for continuous improvement.
 
</div>

Senior Operations Executive (Sales)

<div>
 
 
 
 Job Purpose
 
 
 
 
 To effectively manage the operational direction of the facilities and engineering services along with a number of outsourced service providers. The prime objective is to ensure that adequate engineering management systems are in place to continually ensure a safe and robust environment for achieving superior performance throughout the properties and facilities.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 <ol>
 <li>
 Attending Major Breakdowns, Trouble Shootings of MEP Systems (Chillers, cooling towers, Pumps, BMS, CCU, EMS, AHU, FAHU, FCU, FIREFIGHTING., air cooled chillers, chilled water network etc.)
 </li>
 <li>
 Operations and maintenance of BMS system and monitoring the chilled water flow, if required.
 </li>
 <li>
 Plans, schedules, and reviews the day-to-day operational and maintenance activities related to the provision, upgrading and modification of all MEP Systems of the buildings, monitors operation of various MEP systems to ensure optimum performance of systems and equipment&rsquo;s
 </li>
 <li>
 Ensure the effective delivery of site services in line with Service Level Agreements /Key Performance Indicators (KPI).
 </li>
 <li>
 Conducting supervisory activities on site and carrying out necessary correspondence to insure contract soundness and adherence to relevant special and general conditions of contracts.
 </li>
 <li>
 Support and communicate with clients, customer base with your area of responsibility and the FM or Workplace manager
 </li>
 <li>
 Coordinate the work of subcontractors on site in line with PPM schedule, including checking site specific risk assessments and method statements.
 </li>
 <li>
 Organizes, plans, coordinates and monitors building MEP maintenance &amp; installation works for buildings, coordinates for the inspection of electrical installations &amp; other related equipment &amp; peripherals as per work schedules
 </li>
 <li>
 Prepares &amp; submits routine and special reports such as maintenance schedules, operational &amp; incident reports, accident reports, technical reports, volume of activity etc.
 </li>
 <li>
 Giving technical support to all Project Team (Cleaning, Landscaping, pest control, security civil, Electrical, Mechanical and specialist systems) to ensuring that the correct components and procedures are followed to ensure quality control.
 </li>
 <li>
 Manage and supervise the daily activities of team. Ensure optimal use of manpower and resources.
 </li>
 <li>
 Preparation and submission of quotations and estimates. Liaise with technicians to ensure accuracy of quotations and estimates.
 </li>
 <li>
 Display a sound knowledge of MEP installation, maintenance and Civil related works.
 </li>
 <li>
 Health and Safety policies and practices are essential to this role and are a condition of employment.
 </li>
 <li>
 Flexibility to work to shift patterns as and when required. Flexible availability for 24/7 standby duties and emergency call outs.
 </li>
 <li>
 Managing clients meeting
 </li>
 <li>
 Carry out daily - Monthly - Monthly inspection around the building areas and services
 </li>
 <li>
 responsible for the arrangement of all site documents and to present on upon required.
 </li>
 <li>
 Preparing all operation reports.
 </li>
 <li>
 Supervises and motivates staff to ensure an acceptable level of performance.
 </li>
 <li>
 Oversee and carry out the installation, maintenance and repair of a wide range of equipment.
 </li>
 <li>
 Arrange for site inspection from time to time (Daily &ndash; weekly &ndash; Monthly) to monitor standard of work and completion schedule to ensure quality of workmanship is maintained on site.
 </li>
 <li>
 followed the contractual scope and ensure to deliver the required service on time.
 </li>
 <li>
 Administration and clerical responsibilities as required by job.
 </li>
 <li>
 To respond in a prompt and efficient manner to all reactive issues
 </li>
 <li>
 Provide progress reports on allocated work orders, as required
 </li>
 <li>
 Identify any training needs for each member of the team and ensure training schedule is created and maintained to ensure
 </li>
 <li>
 Managing and maintained the store inventory &ndash; Materials requisition &ndash; Materials delivery.
 </li>
 <li>
 Follow and track all works orders, materials, and Actuals time for completing works, issue and action taken by using SAP Program.
 </li>
 <li>
 Prepare risk schedules to identify and quantify risks and mitigation measures.
 </li>
 <li>
 Following the payment and pending approvals with client
 </li>
 <li>
 Coordinate with other teams ensuring satisfactory completion of all work requests.
 </li>
 <li>
 Accurate monitoring on a daily basis of hours booked and clocked hours.
 </li>
 <li>
 Arrange team resources to cover both PPM and Reactive duties as required by site operations
 </li>
 <li>
 Handling the Defect liability period for The New Projects, preparing the assets its, snag reports, PPM Planners, Materials and tools list, handling over follow up, meeting, documentation &hellip;etc.
 </li>
 <li>
 Preparing of risk assessment, method statement with coordination with HSE
 </li>
 <li>
 Preparing of risk management Plans with coordination with HSE
 </li>
 <li>
 Preparing of fire assessment plans with coordination with HSE.
 </li>
 <li>
 Covering the absence of site engineers once required.
 </li>
 </ol>
 
 
 
 
 
 
 Education &amp; Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Mechanical Engineering Diploma, or Bachelor&rsquo;s Degree in a relevant Mechanical discipline/specialization (preferred)
 </li>
 <li>
 FM related professional certifications is preferable.
 </li>
 <li>
 Excellent knowledge &amp; understanding of Health, Safety, and Environmental regulations and responsibilities.
 </li>
 </ul>
 
 
 
 Experience and Skills:
 
 
 
 <ul>
 <li>
 5+ years of experience in relevant FM Industry. Background in installation, maintenance, and repair in large commercial premises.
 </li>
 <li>
 Experience managing water cooled chillers, including cooling towers.
 </li>
 <li>
 Excellent experience on maintenance and FM service.
 </li>
 <li>
 In-depth relevant experience in installation, maintenance and repair in large commercial premises.
 </li>
 <li>
 Computer Aided Facilities Management (CAFM) experience.
 </li>
 <li>
 Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.
 </li>
 <li>
 Experience of safe working practices, risk assessments, method statements, permit-to-work systems, and water treatment management.
 </li>
 </ul>
 
 Ideally experienced in working with residential &amp; commercial /retail properties.
 
 
 
 
 
 
 Competencies
 
 
 
 
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Job Knowledge
 </li>
 <li>
 Planning
 </li>
 <li>
 Problem Solving/Analysis
 </li>
 <li>
 Productivity
 </li>
 <li>
 Quality
 </li>
 <li>
 Results Focus
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Technical Skills
 </li>
 <li>
 Work Environment/Safety
 </li>
 </ul>
 
 
 
 
 
 Other Skills
 
 
 
 
 
 <ul>
 <li>
 Very good level of knowledge in MS Office and Project Management Software.
 </li>
 <li>
 Demonstrate experience in Leading &amp; managing business service teams, including the management work allocation process, performance management, staff development and career planning
 </li>
 <li>
 Excellent knowledge &amp; understanding of Health, Safety and Environmental responsibilities.
 </li>
 <li>
 Sound operational, commercial and financial awareness of the client project contracts.
 </li>
 <li>
 Able to translate client requirements into action plans and implement them.
 </li>
 <li>
 Excellent communication and interpersonal skills, with ability to consult stakeholders at all levels to deliver services.
 </li>
 <li>
 Report writing and updates
 </li>
 <li>
 Excellent relationship management skills with clients, suppliers and ability to network with within FM Industry.
 </li>
 <li>
 Excellent time management skills and able work to strict deadlines. Self-motivated being required to work with minimal supervision.
 </li>
 <li>
 Able to priorities work and meet deadlines within costs constraints.
 </li>
 <li>
 Rapid and accurate analysis of issues. Pro-actively seek to resolve problems with good analytical skills and initiative.
 </li>
 <li>
 Ensure a high standard of personal hygiene and cleanliness at all time of workers at site.
 </li>
 </ul>
</div>

Mechanical, Electrical, and Plumbing Engineer

<div>
 
 
 Role Overview and Key Responsibilities
 
 
 
 
 
 
 The candidate will be primarily responsible for defining and executing the JV&rsquo;s growth strategy in parking management and related services. This role ensures effective governance, maximises value creation, and maintains strong relationships with key stakeholders, while safeguarding the organisation&rsquo;s strategic and financial interests.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 
 
 
 
 Strategic Growth Contribution:
 
 
 <ul>
 <li>
 Support the development and execution of strategies aligned with organisational objectives.
 </li>
 <li>
 Identify opportunities for growth, operational improvement, or risk mitigation within the investment structure.
 </li>
 <li>
 Lead growth initiatives, including but not limited to:
 </li>
 </ul>
 
 Cross-selling and synergies among JV shareholders
 
 
 Opportunities with related parties
 
 
 Partnerships with third parties
 
 
 
 Governance and Oversight:
 
 
 <ul>
 <li>
 Monitor performance and compliance with shareholder agreements.
 </li>
 <li>
 Participate in board meetings and committees, representing the organisation&rsquo;s interests.
 </li>
 </ul>
 
 
 Stakeholder Management:
 
 
 <ul>
 <li>
 Maintain strong relationships with shareholders, partners, and key stakeholders.
 </li>
 </ul>
 
 
 Compliance and Legal:
 
 
 <ul>
 <li>
 Ensure all activities comply with local regulations, shareholder agreements, and organisational policies.
 </li>
 <li>
 Liaise with legal counsel on contractual matters as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Minimum 10 years&rsquo; experience in commercial and operational roles in parking management or related sectors.
 </li>
 <li>
 Proven experience in high-profile stakeholder management in the UAE.
 </li>
 <li>
 Strong communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Solid understanding of financial analysis, contract management, and risk assessment.
 </li>
 <li>
 Ability to work effectively in cross-cultural environments and with diverse teams.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Strategic thinking and commercial acumen
 </li>
 <li>
 Operational expertise
 </li>
 <li>
 Relationship-building and diplomacy
 </li>
 <li>
 Analytical and problem-solving skills
 </li>
 <li>
 Attention to detail and organisational ability
 </li>
 <li>
 Project management skills
 </li>
 <li>
 Integrity and professionalism
 </li>
 </ul>
 
 
</div>

JV Growth Manager

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 To oversee and manage the maintenance and operations of a facility or multiple facilities within an organization. The primary goal is to ensure that the facility is safe, wellmaintained, and operating efficiently to support the organization's activities. The Facilities Supervisor is responsible for coordinating and supervising a team of maintenance technicians, custodial staff, and other personnel involved in facility maintenance
 
 
 
 
 
 
 Roles , Responsibilities, Duties
 
 
 
 
 
 <ul>
 <li>
 Facility Maintenance: The Facilities Supervisor is responsible for planning and executing maintenance activities to ensure that the facility's infrastructure, equipment, and systems are in optimal working condition. This includes overseeing repairs, inspections, and preventive maintenance tasks.
 </li>
 <li>
 Operational Efficiency: The Facilities Supervisor aims to optimize the efficiency and effectiveness of facility operations. They analyze processes, identify areas for improvement, and implement measures to enhance productivity, reduce downtime, and minimize costs.
 </li>
 <li>
 Staff Management: The Facilities Supervisor supervises and coordinates the work of maintenance and custodial staff. They assign tasks, provide training, and ensure that all personnel have the necessary resources and support to perform their duties effectively.
 </li>
 <li>
 Safety and Compliance: Ensuring a safe and compliant working environment is crucial. The Facilities Supervisor implements and enforces safety protocols, procedures, and regulations to mitigate risks and maintain compliance with applicable codes and standards.
 </li>
 <li>
 Budgeting and Cost Control: Facilities Supervisors often participate in budget planning and management. They track expenditures, seek cost-effective solutions, and make recommendations to optimize resource allocation and control expenses related to facility maintenance.
 </li>
 <li>
 Vendor and Contractor Management: The Facilities Supervisor may liaise with external vendors and contractors for specialized services, repairs, or installations. They evaluate and select service providers, negotiate contracts, and monitor the quality and timeliness of their work.
 </li>
 <li>
 Emergency Preparedness: In the event of emergencies such as power outages, natural disasters, or security incidents, the Facilities Supervisor plays a critical role in developing and implementing emergency response plans, ensuring proper evacuation procedures, and coordinating with relevant authorities.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Qualification
 
 
 
 
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in Engineering, Assets Management, Project Management or relevant.
 </li>
 </ol>
 
 2. FM related professional certifications is preferable.
 
 
 3. Excellent knowledge &amp; understanding of Health, Safety, and Environmental regulations and responsibilities
 
 
 
 
 
 
 
 
 
 Experience and Skills
 
 
 
 
 
 
 Competencies:
 
 <ul>
 <li>
 1. Adaptability/Flexibility
 </li>
 <li>
 2. Communication
 </li>
 <li>
 3. Computer Skills
 </li>
 <li>
 4. Initiative
 </li>
 <li>
 5. Interpersonal Skills
 </li>
 <li>
 6. Problem Solving/Analysis
 </li>
 <li>
 7. Quality 8. Results Focus
 </li>
 <li>
 9. Teamwork
 </li>
 </ul>
 
 
 
 
 
 Other Skills
 
 :
 
 <ul>
 <li>
 1. SAP ERP or Oracle systems
 </li>
 <li>
 2. Maximo, FSI and Adobe Acrobat Applications.
 </li>
 <li>
 3. Advanced skill in MS Office Applications (Excel, Word, PowerPoint, Visio and Publisher).
 </li>
 <li>
 Able to priorities work and meet deadlines within costs constraints.
 </li>
 <li>
 Rapid and accurate analysis of issues. Pro-actively seek to resolve problems with good analytical skills and initiative. Able to priorities work and meet deadlines within costs constraints. Handles pressure well.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 1. 3-5 years of experience working as an Facilities Engineer / Supervisor
 </li>
 <li>
 2. Preference will be given to candidates with relevant FM Industry.
 </li>
 <li>
 3. Knowledge of Workplace Health and Safety (WH&amp;S) practices and policies.
 </li>
 <li>
 4. Experience of safe working practices, risk assessments, method statements, permit to-work systems, and water treatment management
 </li>
 </ul>
 
 
 
 
 
 Information Security responsibilities
 
 
 
 
 
 <ul>
 <li>
 Comply with Khidmah Information Security Policies
 </li>
 <li>
 Be aware of and fulfil their information security responsibilities
 </li>
 <li>
 Ensure whoever handles sensitive company information have taken the Security Awareness Training
 </li>
 <li>
 Know how to report a security incident (to IT ServiceDesk or InfoSec).
 </li>
 <li>
 Not Disable his/her OS firewall and/or Antivirus
 </li>
 <li>
 Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
 </li>
 <li>
 Accept accountability of his/her individual user accounts, and maintain confidentiality
 </li>
 </ul>
 
 
</div>

FM Supervisor

<div>
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a dynamic and agile professional who bridges creativity and commercial strategy a storyteller with a marketing brain and a systems mindset. The role demands someone fluent in
 
 Salesforce Marketing Cloud (SFMC)
 
 and automation platforms, who can craft compelling, brand-aligned content while driving measurable engagement through data-driven campaigns.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Content Creation &amp; Brand Storytelling
 
 
 <ul>
 <li>
 Develop engaging and high-performing copy for email, SMS, WhatsApp, and digital campaigns.
 </li>
 <li>
 Ensure all content adheres to brand tone, visual identity, and communication standards.
 </li>
 <li>
 Collaborate with the creative and design teams to conceptualize campaigns that drive awareness, engagement, and conversion.
 </li>
 <li>
 Create story-driven content that aligns with the customer journey and supports marketing objectives.
 </li>
 </ul>
 
 
 Marketing Automation &amp; Systems
 
 
 <ul>
 <li>
 Build, test, and optimize communication journeys using
 
 Salesforce Marketing Cloud (SFMC)
 
 .
 </li>
 <li>
 To dispatch timely communications to the right segment.
 </li>
 <li>
 Manage audience segmentation, A/B testing, and campaign reporting.
 </li>
 <li>
 Ensure seamless integration and automation across customer touchpoints.
 </li>
 <li>
 Work closely with data, CRM, and digital teams to enhance personalization and performance.
 </li>
 </ul>
 
 
 Strategy &amp; Collaboration
 
 
 <ul>
 <li>
 Support commercial campaigns and product launches through creative and strategic content planning.
 </li>
 <li>
 Partner with cross-functional teams (CX, Marketing, Digital) to ensure message alignment and maximize impact.
 </li>
 <li>
 Analyze campaign results and continuously refine communication effectiveness.
 </li>
 <li>
 Act as a brand guardian, maintaining consistency in language, tone, and message across all channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communications, marketing, media, literature or related field (Master&rsquo;s preferred).
 </li>
 <li>
 
 5&ndash;8 years
 
 of experience in content marketing, copywriting, or digital communications.
 </li>
 <li>
 Proven experience with
 
 Salesforce Marketing Cloud
 
 or other automation platforms (Active Campaign, HubSpot, etc.).
 </li>
 <li>
 Strong understanding of brand guidelines, customer journeys, and digital ecosystems.
 </li>
 <li>
 Excellent command of English; Arabic proficiency is a plus.
 </li>
 <li>
 Strong analytical mindset with commercial awareness.
 </li>
 <li>
 Agile, proactive, and solution-oriented with a collaborative approach.
 </li>
 </ul>
 
 
 
 
 
 Desired Skills
 
 
 <ul>
 <li>
 Creative Copywriting &amp; Brand Storytelling
 </li>
 <li>
 Content Strategy &amp; SEO Writing
 </li>
 <li>
 Campaign Planning &amp; Marketing Automation
 </li>
 <li>
 Data-driven Decision Making
 </li>
 <li>
 Project Management (Asana, Click Up, etc.)
 </li>
 </ul>
 
 Strong communication, problem-solving, and leadership abilities
 
</div>

Customer Communication & Engagement