Abrar Admin

Kingfisher Bay Resort

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 Guest Service Agent - Front Office Kingfisher Bay Resort
 
 
 
 Benefits of Joining Our Team*
 
 
 
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 Annual $1000 SeaLink Employee Travel Allowance
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 Worldwide All Heartists rewards &amp; discounts program (Accor Group)
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 25% off resort dining, retail and spa
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 Access to Employee Training Programs
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 Employee Award Programs
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 Free passenger ferry transfers and K'gari Explorer Tours
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 Employee Assistance Program with free counselling services
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 Bupa Health Insurance Special Rates
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 ANZ Corporate Benefits
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 Access to the resort pool &amp; staff gym
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 Conditions and employment duration may apply
 
 
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 About The Role
 
 
 
 We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island).
 
 
 The Guest Service Agent is the frontline of our customer service team, responsible for ensuring exceptional guest experience. This is a permanent part-time position, and our ideal candidate will have resort/hotel front desk experience. This is a live on island role where you work and live at Kingfisher Bay Resort.
 
 
 
 Role Responsibilities
 
 
 
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 Greet all incoming and outgoing guests to the resort &ndash; guest check in and check out process.
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 Accurately allocate rooms.
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 Welcome all guests in a professional and friendly manner.
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 Directing all guests to the appropriate check in area.
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 Coordinate, where required bus arrivals and guest arrivals.
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 Manage phone calls in a timely and professional manner.
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 Direct guests to rooms on arrivals.
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 Be familiar with room rates and reservation information.
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 Always provide accurate and information to guests.
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 Maintain guest accounts, billing arrangements and payments on check out.
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 Follow in house policies and procedures to maintain guest security.
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 Take guest messages and ensure prompt delivery to room.
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 Assist guests with all general enquiries.
 
 
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 Skills, Qualifications &amp; Experience Required
 
 
 
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 Exceptional time management skills
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 Excellent communication skills
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 Extraordinarily high level of customer service and work ethic
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 Demonstrated experience in a similar role in a large Hotel or Resort based environment
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 Demonstrated experience in daily cashiering procedures, credit card reconciliation
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 Knowledge of property management systems
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 Demonstrate people management skills and an understanding of cultural diversity within the workplace
 
 
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 About Us
 
 
 
 K'gari is a World Heritage listed island off Fraser Coast, Queensland, Australia. It is the world&rsquo;s largest sand island, stretching over 120km. Featuring amazing wildlife, towering rainforests and over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby. Plus an iconic beach highway, where else would you rather be?!
 
 
 SeaLink K'gari is part of SeaLink Marine &amp; Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia&rsquo;s most beautiful island destinations and brilliant experiences.
 
 
 With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
 
 
 SeaLink Marine and Tourism is part of the Kelsian Group - Australia&rsquo;s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
 
 
 Living and working in paradise&hellip; we can&rsquo;t think of anything better!
 
 
 
 How To Apply
 
 
 
 Click
 
 APPLY
 
 and upload a copy of your resume outlining your experience.
 
 
 All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.
 
 
 
 Visa Applicants:
 
 If you are on a working holiday visa and wish to apply, you will need at least 6 months validity on your visa at time of application to be considered for this role. If you are looking to do your regional 88 days remote work to extend your visa, it is important to note that we DO NOT qualify for this program due to our location.
 
 
 
 
 We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
 
 
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Guest Service Agent - Front Office

Join Kingfisher Bay Resort and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kingfisher Bay Resort

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Guest Service Agent - Front Office