Qureos Mentor

Kirkland & Ellis

Kirkland & Ellis is one of the world’s leading law firms, providing a wide range of legal services including private equity, M&A, investment fund formation, restructurings, and high-stakes litigation. With over 7,000 employees, including approximately 4,000 lawyers, the firm operates from offices in 24 cities globally. Known for its innovative approach and commitment to excellence, Kirkland & Ellis fosters long-term relationships with major corporations and financial sponsors, emphasizing collaboration and talent empowerment among its professionals.

<div>About Kirkland &amp; Ellis
At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You&rsquo;ll Do
Are you a hands-on technology leader who thrives on solving complex issues, coaching others, and delivering exceptional support in a fast-moving professional services environment?
As a Technology Support Supervisor, you&rsquo;ll help lead the Technology Support team within Information Technology (IT), supporting day-to-day technology operations for the Miami office while also helping provide support across Kirkland &amp; Ellis offices. This role supervises and develops Technology Support Analysts, serves as a key escalation point for issue resolution, and helps ensure reliable coverage in a 24/7 support environment. The Technology Support Supervisor will support Personal Computer (PC) hardware, software, conference technology, mobile devices, and other core tools while partnering closely with technical teams, office leaders, attorneys, clients, vendors, and contractors. This position is based 100% in the office and may require occasional travel, after-hours support, weekend support for urgent issues, and participation in monthly maintenance windows as needed.
The schedule for this position is:<ul><li>Monday through Friday from 9:00 am &ndash; 5:00 pm
</li><li>Lead daily support operations: Oversee Technology Support procedures, call intake, referral processes, ticket management, and issue follow-through to help ensure prompt, complete, and high-quality service.</li><li>Coach and develop the team: Train Technology Support Analysts on procedures, customer service, and technical skills; support performance reviews, development plans, improvement plans, hiring, coaching, and other people-leadership responsibilities under manager direction.
</li><li>Serve as an escalation resource: Act as a point of contact for customer escalations and resolutions during and outside working hours, using strong judgment, troubleshooting methodology, and timely escalation when needed.
</li><li>Deliver hands-on technical support: Install, diagnose, repair, maintain, and upgrade PC hardware, software, related systems, mobile devices, Apple iOS, and office technology, including support for iPhones, iPads, and Apple computers.
</li><li>Support conference and collaboration technology: Oversee conference technology scheduling, setup, monitoring, and troubleshooting, including Zoom, Microsoft Teams, Cisco video conference systems, and other video conferencing platforms.
</li><li>Maintain service quality and documentation: Ensure accurate ticket ownership, consistent data entry, complete problem descriptions, customer follow-up after resolution, documented solutions, and adherence to procedures, checklists, and quality controls.
</li><li>Partner across teams and offices: Work with other technical teams to troubleshoot desktop computing issues, advocate for the local office on IT initiatives, and collaborate with office operations leads, vendors, and contractors.
</li><li>Support coverage and continuity: Maintain team work and on-call schedules with the manager, fill in as an additional Technology Support Analyst when needed, and help ensure proper coverage for a 24/7 support operation.
</li></ul>What You&rsquo;ll Bring
<ul><li>Education and certifications: A degree-level education or equivalent experience, ideally in Computer Science or a technical field; A+ and/or Microsoft certification is desirable.
</li><li>Professional experience: 5&ndash;7 years of experience in a professional services environment, with law firm experience preferred, plus at least 2 years of supervisory-level team leadership experience.
</li><li>Technical depth: Strong knowledge of desktop computing environments, hardware and software troubleshooting, Microsoft operating systems, networking components, peripheral devices, remote computing, Citrix, Virtual Private Network (VPN), and intermediate networking, including wireless support.
</li><li>Core technology knowledge: Experience with tools and platforms such as Microsoft Windows 11, Microsoft Office 365, iManage Work, Intune, ServiceNow, Bomgar remote control software, Lenovo and HP laptops and desktops, iPhones, iPads, Apple iOS, Apple computers, Avaya, Multi-Factor Authentication (MFA), and Voice over Internet Protocol (VoIP) telephone systems.
</li><li>Client service mindset: Strong interpersonal, customer service, verbal communication, and written communication skills, with the ability to support individuals at all levels of the business, including firm clients.
</li><li>Leadership and judgment: The ability to motivate a team, manage conflict, adapt to changing business needs, make sound decisions, and remain flexible while supporting high standards of service and accountability.
</li><li>Problem-solving approach: Strong analytical skills, expert-level troubleshooting methods, the ability to manage multiple priorities, and the discipline to operate effectively in high-pressure situations.
</li><li>Conference and office technology experience: Knowledge of conference center environments and audio visual technology is a plus, along with the ability to support video conferencing and office technology needs.
</li></ul>If you&rsquo;re excited to lead a high-performing support team, solve meaningful technology challenges, and help deliver outstanding service as a Technology Support Supervisor, we&rsquo;d love to hear from you!
How to Apply
Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1</div>

Technology Support Supervisor

<div>About Kirkland &amp; Ellis
At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You&rsquo;ll Do
Are you passionate about turning complex data into meaningful insights that drive business decisions?
As a Business Intelligence Data Modeler Engineer II, you&rsquo;ll play a critical role in shaping how data is structured, accessed, and for enterprise business intelligence. Partnering closely with business analysts, data engineers, and business stakeholders, you&rsquo;ll design and support development of data models that power reporting, analytics. This role blends technical expertise with business insight, giving you the opportunity to influence how data supports enterprise-wide decision-making.<div><ul><li> 
Data Modeling Design: Create and maintain conceptual, logical, and physical data models that support reporting and analytics across enterprise systems.</li><li>Business Partnership: Collaborate with stakeholders to translate business needs into scalable data structures and solutions.</li><li>ETL Development Support: Contribute to the design of Extract, Transform, Load (ETL) processes to ensure efficient data movement into Business Intelligence (BI) platforms and warehouses.</li><li>Data Quality &amp; Validation: Implement checks and rules to ensure data accuracy, consistency, and reliability across systems.</li><li>Performance Optimization: Continuously monitor and refine data models and database performance for efficient querying and reporting.</li><li>Documentation &amp; Governance: Maintain clear documentation of models, schemas, and data flows while adhering to data governance standards.</li><li>Data Security: Help design access controls and security measures to protect sensitive data.</li><li>Advanced Querying: Develop and utilize Structured Query Language (SQL) queries for ad hoc analysis, troubleshooting, and data validation.</li><li>Agile Collaboration: Participate in Agile workflows across analysis, development, quality assurance (QA), and user acceptance testing (UAT) phases as a data subject matter expert.</li><li>Domain Expertise: Build strong knowledge of business systems and data domains to support strategic initiatives.</li><li>Continuous Learning: Stay current with evolving technologies and industry trends in data modeling and analytics.</li></ul></div> 
What You&rsquo;ll Bring
<ul><li>Education: Bachelor&rsquo;s degree in computer science, a related field, or equivalent practical experience.</li><li>Experience: 7+ years of experience in data modeling, data warehousing, and ETL processes.</li></ul><div>
Required 
<ul><li>Data Modeling Expertise: Strong Hands-on experience of dimensional modeling, fact tables, star/snowflake schemas, slowly changing dimensions (SCDs), and tools like Erwin.</li><li>Technical Skills: Expertise with SQL (including Transact-SQL) and deep experience with relational database systems such as Microsoft SQL Server.</li><li>Data Engineering Knowledge: Experience with data pipelines using ETL or Extract, Load, Transform (ELT) techniques and tools such as Azure Data Factory (ADF) to load data into analytics data marts, data warehouses and data lakes. Experience with analytics data platforms such as Azure Synapse Analytics, OneLake or Microsoft Fabric.</li><li>Analytics &amp; BI Tools: Familiarity with Business Intelligence (BI) platforms such as Microsoft Power BI and Qlik Sense, and experience supporting enterprise reporting.</li><li>Programming &amp; Scripting: Exposure to Python, PySpark, Databricks, or programming languages like Java or C# is a plus.</li><li>Data Governance &amp; Security: Understanding of data governance principles, access controls, and data protection best practices.</li><li>Business Acumen: Experience working with operational analytics domains such as Human Resources (HR), Finance, or Risk Management; professional services industry experience is a plus.</li><li>Collaboration &amp; Communication: Strong problem-solving, interpersonal, and communication skills with the ability to work cross-functionally.</li><li>Work Style: Highly organized, self-motivated, and able to thrive in a fast-paced, Agile project environment managing multiple priorities.</li></ul></div>
If you&rsquo;re ready to help shape how data drives smarter decisions and deliver impactful insights as a Business Intelligence Data Modeler Engineer II, we&rsquo;d love to hear from you! 
Compensation
The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.
Compensation Range:
Chicago: $116,000 - $144,000
How to Apply
Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-CF1</div>

Business Intelligence Data Modeler Engineer II

Join Kirkland & Ellis and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kirkland & Ellis

About Company

Technology Support Supervisor

Business Intelligence Data Modeler Engineer II