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Klipboard

Klipboard, formerly known as Kerridge Commercial Systems, is a prominent provider of cloud-based business management software solutions. With over 45 years of experience, the company serves a diverse range of sectors including distribution, automotive, retail, rental, manufacturing, transport management, and field services. Klipboard supports more than 50,000 customers in over 70 countries, helping them enhance operational efficiency and adapt to market changes. The company employs over 1,600 professionals across multiple global offices, delivering localized expertise on a large scale.

<div>&quot;At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade &ndash; wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We&rsquo;re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
The QA Data Analyst maintains and assures the quality of Klipboard&rsquo;s automotive catalog data, making sure parts, vehicle, labour and interchange information is accurate, complete and ready for customers to use. Working as a fully competent individual contributor, the role loads, reviews and validates catalog data, extracts and transforms information from industry-standard formats such as ACES and PIES, and resolves data-quality issues with limited supervision. Success looks like catalog content customers can trust &ndash; high coverage, few defects, and timely updates that reflect changes across the automotive aftermarket. Day to day, the role works within a catalog data operations team using Excel, relational databases and catalog configuration systems, and partners with product, development and customer-facing colleagues to keep data standards high. As a mid-level (P3) role, it balances hands-on data-quality delivery with growing automotive-industry and technical expertise.
Key Responsibilities:<div><ul><li>
Support the execution of customer marketing programs and cross-sell initiatives across North America, ensuring activities are delivered efficiently and aligned with business objectives.</li><li>
Coordinate and execute marketing campaigns across digital channels, including email marketing, webinars, and customer engagement initiatives.</li><li>
Assist with campaign setup, execution, tracking, and reporting using CRM and marketing automation platforms.</li><li>
Plan and coordinate marketing events, including logistics, communications, stakeholder engagement, and post-event follow-up activities.</li><li>
Manage marketing project timelines and ensure the timely delivery of campaign activities, assets, and deliverables.</li><li>
Collaborate with internal stakeholders and external vendors to ensure alignment, quality execution, and successful delivery of marketing programs.</li><li>
Maintain marketing calendars, campaign documentation, program trackers, and related operational records.</li><li>
Support lead management activities, including list uploads, data management, campaign tracking, and data quality initiatives.</li><li>
Monitor campaign performance and prepare reports to track effectiveness, measure outcomes, and support continuous improvement.</li><li>
Maintain accurate marketing data, campaign records, and reporting systems to ensure operational excellence and reliable performance insights.</li><li>
Support the maintenance of marketing systems, databases, and campaign assets to enable efficient execution of marketing activities.</li><li>
Deliver high-quality marketing communications and customer programs that enhance customer engagement and experience.</li><li>
Work closely with marketing, sales, and cross-functional teams to support the achievement of business and marketing objectives.</li><li>
Provide administrative and operational support to ensure the smooth day-to-day functioning of the marketing team.</li><li>
Identify and contribute to process improvement opportunities that enhance marketing effectiveness and operational efficiency.</li><li>
Undertake additional duties, projects, and responsibilities as required, consistent with the scope and level of the role</li></ul></div>
Skills, Knowledge and Experience:
Required Qualifications and Experience<div><ul><li>
Solid data literacy &ndash; understanding of data concepts, terminology and structures.</li><li>
Proficiency in Excel and data-analysis tools to review and validate large data sets.</li><li>
Intermediate relational-database knowledge and data-transformation skills (for example SQL and scripting for data conversion).</li><li>
Experience extracting and validating structured data such as XML feeds (ACES/PIES or equivalent).</li><li>
Strong analytical skills with a high level of accuracy and attention to detail.</li><li>
Knowledge of automotive parts and their functions, or equivalent product-data domain experience.</li><li>
Clear written and verbal communication, including explaining complex data to non-technical colleagues.</li><li>
Able to work as a fully competent individual contributor with limited supervision.</li></ul></div>
Preferred Qualifications and Experience<div><ul><li>
Familiarity with automotive catalog standards (ACES, PIES and Partslink).</li><li>
Understanding of automotive industry trends and market dynamics.</li><li>
Tire-data experience, including tire industry terminology and data-acquisition tools.</li><li>
Experience with catalog configuration systems.</li><li>
Exposure to verifying component diagrams, interchange and labour/specification data.</li><li>
AI Fluency &ndash; Klipboard is embracing AI at pace across our products and ways of working. We&rsquo;re looking for people who are curious about how AI can enhance productivity, decision-making and customer outcomes, and who are open to learning and adapting as this space evolves.</li></ul></div>
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name &ndash; Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don&rsquo;t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV&rsquo;s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 
#LI-Hybrid</div>

Data Analyst

<div>
 "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
 
 
 Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade &ndash; wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
 
 
 Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We&rsquo;re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
 
 
 This Software Engineer will be working for the FSM/RAM business unit responsible for SaaS based products encompassing Field Service Management, Vehicle Tracking, Fleet Management and Connected Cameras. With initial focus on the Field Service Management product.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Participating in the entire application lifecycle, focusing on developing scalable, resilient systems that deliver business value.
 </li>
 <li>
 Writing unit / integration tests along with production code to produce a reliable product.
 </li>
 <li>
 Working with a wider team of developers and UX designers to create and build new features.
 </li>
 <li>
 Understanding and providing feedback for technical and design requirements.
 </li>
 <li>
 Providing technical support to internal teams.
 </li>
 <li>
 Staying abreast of and (where necessary) applying the latest emerging technologies.
 </li>
 <li>
 Helping improve code quality and existing functionality.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 Excited about being part of a fast-growing company that&rsquo;s trying to make a positive change for the customers it serves.
 
 
 Knows how to have fun whilst maintaining a professional outlook. Genuine interest in SaaS technology.
 
 
 A driven, ambitious self-starter. Learning mindset and motivated to develop skills further and keep up to date with emerging technologies.
 
 
 You will be willing to share your technical knowledge and will contribute to an environment of continuous improvement.
 
 
 
 Essential Skills
 
 
 
 <ul>
 <li>
 Computer science or similar related experience. 2-5 years proven track record in a similar role.
 </li>
 <li>
 Part of a product development road map and coordinate with other key stakeholders.
 </li>
 <li>
 A comprehensive knowledge of C# / .NET framework.
 </li>
 <li>
 A comprehensive knowledge of Data API and web services development.
 </li>
 <li>
 Good knowledge of nHibernate including Fluent
 </li>
 <li>
 A good understanding of OO programming languages.
 </li>
 <li>
 A good understanding of Agile Programming Methodologies Strong analytical and problem-solving skills.
 </li>
 <li>
 Able to work both individually and as part of an agile team.
 
 
 </li>
 </ul>
 
 Desirable Skills
 
 
 
 <ul>
 <li>
 Microsoft Azure
 </li>
 <li>
 SQL Server
 </li>
 <li>
 .NET MVC Visual Studio
 </li>
 <li>
 An understanding of HTML, JavaScript, CSS Experience designing, developing, releasing and maintaining scalable, fault tolerant systems.
 </li>
 <li>
 Experience dealing with large volumes of data Experience of RESTful services
 
 
 </li>
 </ul>
 
 Company Info
 
 
 
 You may also have seen from our recent posts that we are excited to begin sharing our new company name &ndash; Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
 
 
 
 Equal Opportunities
 
 
 
 As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
 
 
 If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
 
 
 Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don&rsquo;t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
 
 
 To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV&rsquo;s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
 
 
</div>

Software Engineer

<div>
 "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
 
 
 Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade &ndash; wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
 
 
 Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We&rsquo;re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
 
 
 A hands-on building role: taking AI features from idea to shipped, working software quickly, inside real products that real businesses depend on. You design prompts, manage context, integrate models, build evaluations and handle the plumbing and the polish &ndash; all of it.
 
 
 Crucially, most of this work happens in established C# .NET codebases, not greenfield projects. Klipboard's products have been earning their keep for years, and the job is landing modern AI capability inside them cleanly, without breaking what already works. Fast matters here, but fast with evidence &ndash; every AI feature needs evaluation behind it before customers see it. We would rather you shipped something measured and honest this sprint than something perfect next quarter.
 
 
 
 Key Responsibilities
 
 
 
 
 Role Accountabilities
 
 
 
 <ul>
 <li>
 Build AI features quickly and properly &ndash; from prompts and context design through to full LLM integration in established C# .NET codebases.
 </li>
 <li>
 Make them production-grade &ndash; error handling, fallbacks, latency management, logging, monitoring and solid evaluation before anything reaches a customer.
 </li>
 <li>
 Stay sharp and share as you go &ndash; keeping up with a fast-moving space and spreading knowledge through code, examples and conversation.
 
 
 </li>
 </ul>
 
 Key Activities and Contributions
 
 
 
 <ul>
 <li>
 Design and build prompts, context strategies and LLM integrations for product features, in domains where a confidently wrong price, part match or stock answer is worse than no answer.
 </li>
 <li>
 Work primarily in C# .NET, integrating AI capability into established codebases through clean service boundaries, sensible abstractions and respect for the code that is already there.
 </li>
 <li>
 Move fast on real deadlines &ndash; prototype in days, harden in weeks, and know the difference between a corner that can be cut and one that cannot.
 </li>
 <li>
 Build evaluation alongside the feature, not after it &ndash; test against real business cases, measure quality honestly, and let the numbers settle arguments.
 </li>
 <li>
 Handle the unglamorous parts well: error handling, fallbacks when a model misbehaves, latency, token cost, logging and monitoring.
 </li>
 <li>
 Work with the engineers who own each codebase, fitting in with their patterns and pipelines rather than parachuting in something nobody else can maintain.
 </li>
 <li>
 Keep up as models, tools and providers change, and choose pragmatically on quality, cost and latency rather than habit.
 </li>
 <li>
 Share what you learn with engineers around you through code, examples and conversation.
 </li>
 <li>
 Work with product managers, product owners and subject matter experts to understand the business problem properly, because the best prompt cannot rescue a misunderstood requirement.
 
 
 </li>
 </ul>
 
 Systems, Tools and Technology
 
 
 
 <ul>
 <li>
 C# .NET (primary development language)
 </li>
 <li>
 Large language model APIs across multiple providers
 </li>
 <li>
 AI coding tools: GitHub Copilot, Cursor or equivalents
 </li>
 <li>
 Prompt engineering and context design patterns
 </li>
 <li>
 Retrieval-augmented generation (RAG), vector search, embeddings (desirable)
 </li>
 <li>
 Evaluation frameworks and automated quality pipelines for AI outputs
 
 
 </li>
 </ul>
 
 Technical and Professional Expertise
 
 
 
 <ul>
 <li>
 Solid production experience with C# .NET, including working in established codebases you did not write, and shipping changes into them safely.
 </li>
 <li>
 Hands-on experience building with large language models: prompt design, context engineering and structured outputs, in real work rather than tutorials.
 </li>
 <li>
 A track record of shipping quickly, with examples of taking something from idea to working software in weeks rather than quarters.
 </li>
 <li>
 Experience testing or evaluating LLM outputs in some structured way, and using the results to improve quality.
 </li>
 <li>
 Daily fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents.
 
 
 </li>
 </ul>
 
 Core Responsibilities And Contributions
 
 
 
 <ul>
 <li>
 Deliver AI features end-to-end: from requirement understanding through to shipped, evaluated product capability.
 </li>
 <li>
 Maintain production-grade quality: error handling, fallbacks, latency management, logging and monitoring &ndash; an AI feature is production software, with extra ways to fail.
 </li>
 <li>
 Care about accuracy, safety and data handling &ndash; customers run their businesses on the answers our software gives them.
 </li>
 <li>
 Leave things better documented than you found them, so the next engineer can pick up your work without an archaeology project.
 </li>
 <li>
 Prototype fast, harden properly, and know the difference between a corner that can be cut and one that cannot.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Ensure AI features deliver accurate, trustworthy answers &ndash; a confidently wrong price, part match or stock answer is worse than no answer at all.
 </li>
 <li>
 Understand the business problem behind each feature, not just the technical solution.
 </li>
 <li>
 Work with product managers and subject matter experts to ensure AI capability genuinely serves customer needs.
 
 
 </li>
 </ul>
 
 Key Outcomes and Activities
 
 
 
 <ul>
 <li>
 AI capability shipped into at least one established product with evaluation behind it within the first six months.
 </li>
 <li>
 Something built has gone from idea to customers in weeks, and held up in production.
 </li>
 <li>
 Evaluation results have changed at least one decision, including, ideally, killing something that was not good enough to ship.
 </li>
 <li>
 Engineers around you have picked up techniques from your work, even though teaching is not your primary job.
 </li>
 <li>
 You can explain the business problem behind each feature you have built, not just the technical solution.
 
 
 </li>
 </ul>
 
 People, Collaboration &amp; Culture
 
 
 
 <ul>
 <li>
 Bias to action &ndash; would rather build the small version today and learn from it than plan the big version for a month.
 </li>
 <li>
 Honest about quality &ndash; measures, shows working, and does not ship something they would not stand behind.
 </li>
 <li>
 Respectful of existing code and the engineers who maintain it &ndash; established systems are established for a reason, and working well within them is a skill you are proud of.
 </li>
 <li>
 Curious about the trades Klipboard's customers work in, because domain detail is where the good prompts come from.
 </li>
 <li>
 Comfortable with change &ndash; the tools will look different in six months, and that suits you fine.
 
 
 </li>
 </ul>
 
 Additional Responsibilities (as Aligned To Company Job Architecture)
 
 
 
 <ul>
 <li>
 Leave documentation in better shape than you found it so the next engineer can pick up your work without needing to ask.
 </li>
 <li>
 Contribute to shared knowledge and engineering standards as the team's AI practice matures.
 
 
 </li>
 </ul>
 
 Key Relationships (Internal and external)
 
 
 
 Internal
 
 
 <ul>
 <li>
 Product managers and product owners (requirement understanding and feature scoping)
 </li>
 <li>
 Engineering teams who own the established codebases you build into
 </li>
 <li>
 Subject matter experts in Klipboard's product verticals (distributive trades, rental, automotive)
 </li>
 <li>
 Senior Applied AI Engineer and R&amp;D engineering leadership
 
 
 </li>
 </ul>
 External
 
 
 <ul>
 <li>
 LLM platform and tooling providers (as needed)
 
 
 </li>
 </ul>
 
 Required Qualifications And Experience
 
 
 
 <ul>
 <li>
 Solid production experience with C# .NET, including working in established codebases you did not write, and shipping changes into them safely.
 </li>
 <li>
 Hands-on experience building with large language models: prompt design, context engineering and structured outputs, in real work rather than tutorials.
 </li>
 <li>
 A track record of shipping quickly, with examples of taking something from idea to working software in weeks rather than quarters.
 </li>
 <li>
 Experience testing or evaluating LLM outputs in some structured way, and using the results to improve quality.
 </li>
 <li>
 Daily fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Experience
 
 
 
 <ul>
 <li>
 Retrieval-augmented generation, agentic workflows, tool use, vector search or embeddings in production settings.
 </li>
 <li>
 Experience with LLM APIs across more than one provider, with a feel for their trade-offs.
 </li>
 <li>
 Exposure to any of Klipboard's sectors: distributive trades, rental, retail, automotive aftermarket parts or garage management.
 </li>
 <li>
 Experience modernising or extending long-lived systems, in .NET or elsewhere.
 </li>
 <li>
 Familiarity with evaluation frameworks, test datasets or automated quality pipelines for AI outputs.
 </li>
 <li>
 Klipboard is embracing AI at pace across our products and ways of working. We&rsquo;re looking for people who are curious about how AI can enhance productivity, decision-making and customer outcomes, and who are open to learning and adapting as this space evolves.
 
 
 </li>
 </ul>
 
 What Success In This Role Looks Like
 
 
 
 <ul>
 <li>
 AI capability shipped into at least one established product, with evaluation behind it, and the team that owns that codebase is happy to have you back.
 </li>
 <li>
 Something you built has gone from idea to customers in weeks, and held up in production.
 </li>
 <li>
 Your evaluation results have changed at least one decision, including, ideally, killing something that was not good enough to ship.
 </li>
 <li>
 Engineers around you have picked up techniques from your work, even though teaching is not your primary job.
 </li>
 <li>
 You can explain the business problem behind each feature you have built, not just the technical solution.
 
 
 </li>
 </ul>
 
 Company Info
 
 
 
 You may also have seen from our recent posts that we are excited to begin sharing our new company name &ndash; Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
 
 
 
 Equal Opportunities
 
 
 
 As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
 
 
 If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
 
 
 Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don&rsquo;t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
 
 
 To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV&rsquo;s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
 
 
</div>

Applied AI Engineer – Prompting & Evaluation

<div>&quot;At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade &ndash; wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We&rsquo;re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
This is a high-impact senior engineering role for someone who wants to shape how a large engineering organisation uses AI in real products and real development work. You will set patterns, create evaluation standards, coach engineers and help Klipboard turn AI from individual experimentation into repeatable, scalable engineering practice.
The role is two jobs in one: the craft of getting reliable, measurable results from large language models through prompt engineering, context design and evaluation; and making everyone around you better at it. With hundreds of engineers across the UK and South Africa, the difference between an organisation where a few people prompt well and one where everyone does is enormous. Your success is measured less by what you personally produce and more by how quickly the engineers around you improve.
Key Responsibilities:
Role Accountabilities<div><ul><li>
Practise the craft at a high level &ndash; designing, building and refining prompts, context strategies and agentic workflows for AI features in our products.</li><li>
Grow the engineers around you &ndash; coaching, pairing, workshops and building shared assets that spread good practice across hundreds of engineers.</li><li>
Set standards and keep the organisation honest &ndash; defining what good looks like for prompting, evaluation and context engineering, and maintaining those standards as tools change.</li></ul></div>
Key Activities and Contributions<div><ul><li>
Design, build and refine prompts, context strategies and agentic workflows for AI features in Klipboard products, where a confidently wrong price, part match or stock answer is worse than no answer.</li><li>
Build evaluation into everything &ndash; test prompts against real business cases at scale, measure quality honestly, and treat &ldquo;it looked fine when I tried it&ldquo; as the start of the work, not the end.</li><li>
Work across models and providers, choosing pragmatically on quality, cost and latency rather than loyalty, and keeping up as models, tools and providers change quickly.</li><li>
Get deep into the domain detail with product teams and subject matter experts, because a prompt is only as good as the understanding of the business problem behind it.</li><li>
Coach engineers across teams to get dramatically more from AI coding tools and LLMs, through pairing, reviews, workshops and patient one-to-one help.</li><li>
Build and maintain shared prompt patterns, reusable templates, evaluation harnesses and internal guides, so good practice spreads as assets rather than folklore.</li><li>
Run an internal community of practice where engineers share what is working, what failed and why, and make it somewhere people actually want to show up.</li><li>
Help define what good looks like for prompting, context engineering and evaluation across R&amp;D, and keep those standards current as tools and models change.</li><li>
Share measurable results with engineering leadership, including where AI tooling is genuinely paying off and where it is not.</li></ul></div>
Systems, Tools and Technology<div><ul><li>
Large language model APIs across multiple providers (GPT, Claude, Llama and equivalents)</li><li>
AI coding tools: GitHub Copilot, Cursor or equivalents</li><li>
Prompt engineering, context design and agentic workflow frameworks</li><li>
Evaluation harnesses, evaluation datasets and automated test suites for AI outputs</li><li>
Retrieval-augmented generation (RAG), vector search, embeddings and retrieval pipelines (desirable)</li><li>
LLM orchestration frameworks (LangChain, Semantic Kernel or equivalents &ndash; desirable)</li></ul></div>
Technical and Professional Expertise<div><ul><li>
Strong software engineering background with several years building and shipping production software.</li><li>
Substantial hands-on experience with large language models: prompt design, context engineering and structured outputs, in real work rather than personal experiments alone.</li><li>
Experience building evaluations or test harnesses for LLM outputs, and using them to improve quality measurably.</li><li>
Clear evidence of growing other engineers &ndash; through mentoring, teaching, internal training, communities of practice or similar.</li><li>
Daily working fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents, with a practical view of where they help and where they mislead.</li></ul></div>
Core Responsibilities and Contributions<div><ul><li>
Deliver AI features in Klipboard products with proper evaluation and measurable quality standards.</li><li>
Embed prompt engineering and evaluation best practice across the R&amp;D organisation.</li><li>
Be the sceptical voice when something demos well but will not hold up in production; be the encouraging one when a genuinely good idea needs backing.</li><li>
Maintain high standards for safety, accuracy and data handling in everything that ships &ndash; customers run their businesses on the answers our software gives them.</li><li>
Build and sustain a living library of prompt patterns, templates and guides.</li><li>
Meet engineers where they are, including those working in long-established codebases, where getting real value from AI tools is some of the highest-leverage work in the company.</li></ul></div>
Customer Experience<div><ul><li>
Ensure AI features in Klipboard products give accurate, safe and trustworthy answers &ndash; customers run their businesses on our output.</li><li>
Work with product teams and subject matter experts to understand the business problem behind each feature properly before building.</li><li>
Prevent confidently wrong answers &ndash; incorrect prices, part matches or stock levels &ndash; from reaching customers.</li></ul></div>
Key Outcomes and Activities<div><ul><li>
Engineers across several teams can point to specific things they now do better because of coaching and knowledge-sharing.</li><li>
At least one AI feature or workflow shipped per quarter with proper evaluation behind it.</li><li>
A living, used library of prompt patterns, templates and guides in place and growing.</li><li>
Community of practice running, well attended, and producing outputs teams actually reuse.</li><li>
Engineering leadership has a clearer, evidence-based picture of where AI is paying off.</li></ul></div>
People, Collaboration &amp; Culture<div><ul><li>
Generous with knowledge and genuinely energised by other people getting better. If the instinct is to guard expertise rather than spread it, this is the wrong role.</li><li>
Rigorous and honest about results &ndash; measures, shows working, and says so when data disagrees with the enthusiasm.</li><li>
Patient with engineers at every level of AI maturity, from those who live in these tools to those who are quietly sceptical of the whole thing.</li><li>
Curious about the trades Klipboard customers work in, because the best prompts are full of domain understanding.</li><li>
Calm about the pace of change &ndash; treats model and tooling shifts as the interesting part of the job, not a threat.</li><li>
Works closely with engineering leadership, architecture, product and cross-site engineering teams across the UK and South Africa.</li></ul></div>
Additional Responsibilities (as aligned to company job architecture)<div><ul><li>
Some travel between Klipboard's UK and South Africa offices as part of the coaching and community-building remit.</li><li>
Keep standards current as models, tools and providers change rapidly.</li><li>
Represent Klipboard's engineering practice externally where appropriate &ndash; talks, writing or open-source contributions.</li></ul></div>
Key Relationships (Internal and external)
Internal<div><ul><li>
Engineering leadership and architecture teams</li><li>
R&amp;D engineering teams across Newcastle, Tankersley, Hungerford, Johannesburg and Cape Town / Stellenbosch</li><li>
Product managers and product owners</li><li>
Subject matter experts in Klipboard's product verticals (distributive trades, rental, automotive)</li></ul></div>
External<div><ul><li>
AI and LLM platform and tooling providers (as needed)</li></ul></div>
Required Qualifications and Experience<div><ul><li>
Strong software engineering background with several years building and shipping production software &ndash; this role needs an engineer first.</li><li>
Substantial hands-on experience with large language models: prompt design, context engineering and structured outputs, in real work rather than personal experiments alone.</li><li>
Experience building evaluations or test harnesses for LLM outputs, and using them to improve quality measurably.</li><li>
Clear evidence of growing other engineers &ndash; through mentoring, teaching, internal training, communities of practice or similar.</li><li>
Daily working fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents, with a practical view of where they help and where they mislead.</li></ul></div>
Preferred Qualifications and Experience<div><ul><li>
Retrieval-augmented generation, agentic workflows, tool use or fine-tuning in production settings.</li><li>
Experience with LLM APIs, orchestration frameworks, vector search, embeddings, retrieval pipelines, evaluation datasets or automated test suites for AI outputs.</li><li>
Experience across more than one model provider, with a feel for their different strengths.</li><li>
Domain exposure to any of Klipboard's sectors: distributive trades, rental, retail, automotive aftermarket parts or garage management.</li><li>
Experience helping teams adopt AI tooling in established or legacy codebases, not just greenfield projects.</li><li>
Public sharing of your work: internal talks given externally, writing or open-source contributions.</li><li>
Klipboard is embracing AI at pace across our products and ways of working. We&rsquo;re looking for people who are curious about how AI can enhance productivity, decision-making and customer outcomes, and who are open to learning and adapting as this space evolves.</li></ul></div>
What Success in This Role Looks Like<div><ul><li>
Engineers across several teams can point to specific things they now do better because of coaching and knowledge-sharing.</li><li>
At least one AI feature or workflow shipped with proper evaluation behind it, and the team involved could now repeat the process without you.</li><li>
A living, used library of prompt patterns, templates and guides that did not exist before.</li><li>
The community of practice is running, well attended, and producing things teams actually reuse.</li><li>
Engineering leadership has a clearer, evidence-based picture of where AI is paying off across the organisation.</li></ul></div>
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name &ndash; Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don&rsquo;t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV&rsquo;s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 
#LI-Hybrid</div>

Senior Applied AI Engineer – Prompting & Evaluation

<div>&quot;At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade &ndash; wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We&rsquo;re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
A hands-on building role: taking AI features from idea to shipped, working software quickly, inside real products that real businesses depend on. You design prompts, manage context, integrate models, build evaluations and handle the plumbing and the polish &ndash; all of it.
Crucially, most of this work happens in established C# .NET codebases, not greenfield projects. Klipboard's products have been earning their keep for years, and the job is landing modern AI capability inside them cleanly, without breaking what already works. Fast matters here, but fast with evidence &ndash; every AI feature needs evaluation behind it before customers see it. We would rather you shipped something measured and honest this sprint than something perfect next quarter.
Key Responsibilities:
Role Accountabilities<div><ul><li>
Build AI features quickly and properly &ndash; from prompts and context design through to full LLM integration in established C# .NET codebases.</li><li>
Make them production-grade &ndash; error handling, fallbacks, latency management, logging, monitoring and solid evaluation before anything reaches a customer.</li><li>
Stay sharp and share as you go &ndash; keeping up with a fast-moving space and spreading knowledge through code, examples and conversation.</li></ul></div>
Key Activities and Contributions<div><ul><li>
Design and build prompts, context strategies and LLM integrations for product features, in domains where a confidently wrong price, part match or stock answer is worse than no answer.</li><li>
Work primarily in C# .NET, integrating AI capability into established codebases through clean service boundaries, sensible abstractions and respect for the code that is already there.</li><li>
Move fast on real deadlines &ndash; prototype in days, harden in weeks, and know the difference between a corner that can be cut and one that cannot.</li><li>
Build evaluation alongside the feature, not after it &ndash; test against real business cases, measure quality honestly, and let the numbers settle arguments.</li><li>
Handle the unglamorous parts well: error handling, fallbacks when a model misbehaves, latency, token cost, logging and monitoring.</li><li>
Work with the engineers who own each codebase, fitting in with their patterns and pipelines rather than parachuting in something nobody else can maintain.</li><li>
Keep up as models, tools and providers change, and choose pragmatically on quality, cost and latency rather than habit.</li><li>
Share what you learn with engineers around you through code, examples and conversation.</li><li>
Work with product managers, product owners and subject matter experts to understand the business problem properly, because the best prompt cannot rescue a misunderstood requirement.</li></ul></div>
Systems, Tools and Technology<div><ul><li>
C# .NET (primary development language)</li><li>
Large language model APIs across multiple providers</li><li>
AI coding tools: GitHub Copilot, Cursor or equivalents</li><li>
Prompt engineering and context design patterns</li><li>
Retrieval-augmented generation (RAG), vector search, embeddings (desirable)</li><li>
Evaluation frameworks and automated quality pipelines for AI outputs</li></ul></div>
Technical and Professional Expertise<div><ul><li>
Solid production experience with C# .NET, including working in established codebases you did not write, and shipping changes into them safely.</li><li>
Hands-on experience building with large language models: prompt design, context engineering and structured outputs, in real work rather than tutorials.</li><li>
A track record of shipping quickly, with examples of taking something from idea to working software in weeks rather than quarters.</li><li>
Experience testing or evaluating LLM outputs in some structured way, and using the results to improve quality.</li><li>
Daily fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents.</li></ul></div>
Core Responsibilities and Contributions<div><ul><li>
Deliver AI features end-to-end: from requirement understanding through to shipped, evaluated product capability.</li><li>
Maintain production-grade quality: error handling, fallbacks, latency management, logging and monitoring &ndash; an AI feature is production software, with extra ways to fail.</li><li>
Care about accuracy, safety and data handling &ndash; customers run their businesses on the answers our software gives them.</li><li>
Leave things better documented than you found them, so the next engineer can pick up your work without an archaeology project.</li><li>
Prototype fast, harden properly, and know the difference between a corner that can be cut and one that cannot.</li></ul></div>
Customer Experience<div><ul><li>
Ensure AI features deliver accurate, trustworthy answers &ndash; a confidently wrong price, part match or stock answer is worse than no answer at all.</li><li>
Understand the business problem behind each feature, not just the technical solution.</li><li>
Work with product managers and subject matter experts to ensure AI capability genuinely serves customer needs.</li></ul></div>
Key Outcomes and Activities<div><ul><li>
AI capability shipped into at least one established product with evaluation behind it within the first six months.</li><li>
Something built has gone from idea to customers in weeks, and held up in production.</li><li>
Evaluation results have changed at least one decision, including, ideally, killing something that was not good enough to ship.</li><li>
Engineers around you have picked up techniques from your work, even though teaching is not your primary job.</li><li>
You can explain the business problem behind each feature you have built, not just the technical solution.</li></ul></div>
People, Collaboration &amp; Culture<div><ul><li>
Bias to action &ndash; would rather build the small version today and learn from it than plan the big version for a month.</li><li>
Honest about quality &ndash; measures, shows working, and does not ship something they would not stand behind.</li><li>
Respectful of existing code and the engineers who maintain it &ndash; established systems are established for a reason, and working well within them is a skill you are proud of.</li><li>
Curious about the trades Klipboard's customers work in, because domain detail is where the good prompts come from.</li><li>
Comfortable with change &ndash; the tools will look different in six months, and that suits you fine.</li></ul></div>
Additional Responsibilities (as aligned to company job architecture)<div><ul><li>
Leave documentation in better shape than you found it so the next engineer can pick up your work without needing to ask.</li><li>
Contribute to shared knowledge and engineering standards as the team's AI practice matures.</li></ul></div>
Key Relationships (Internal and external)
Internal<div><ul><li>
Product managers and product owners (requirement understanding and feature scoping)</li><li>
Engineering teams who own the established codebases you build into</li><li>
Subject matter experts in Klipboard's product verticals (distributive trades, rental, automotive)</li><li>
Senior Applied AI Engineer and R&amp;D engineering leadership</li></ul></div>
External<div><ul><li>
LLM platform and tooling providers (as needed)</li></ul></div>
Required Qualifications and Experience<div><ul><li>
Solid production experience with C# .NET, including working in established codebases you did not write, and shipping changes into them safely.</li><li>
Hands-on experience building with large language models: prompt design, context engineering and structured outputs, in real work rather than tutorials.</li><li>
A track record of shipping quickly, with examples of taking something from idea to working software in weeks rather than quarters.</li><li>
Experience testing or evaluating LLM outputs in some structured way, and using the results to improve quality.</li><li>
Daily fluency with AI coding tools such as GitHub Copilot, Cursor or equivalents.</li></ul></div>
Preferred Qualifications and Experience<div><ul><li>
Retrieval-augmented generation, agentic workflows, tool use, vector search or embeddings in production settings.</li><li>
Experience with LLM APIs across more than one provider, with a feel for their trade-offs.</li><li>
Exposure to any of Klipboard's sectors: distributive trades, rental, retail, automotive aftermarket parts or garage management.</li><li>
Experience modernising or extending long-lived systems, in .NET or elsewhere.</li><li>
Familiarity with evaluation frameworks, test datasets or automated quality pipelines for AI outputs.</li><li>
Klipboard is embracing AI at pace across our products and ways of working. We&rsquo;re looking for people who are curious about how AI can enhance productivity, decision-making and customer outcomes, and who are open to learning and adapting as this space evolves.</li></ul></div>
What Success in This Role Looks Like<div><ul><li>
AI capability shipped into at least one established product, with evaluation behind it, and the team that owns that codebase is happy to have you back.</li><li>
Something you built has gone from idea to customers in weeks, and held up in production.</li><li>
Your evaluation results have changed at least one decision, including, ideally, killing something that was not good enough to ship.</li><li>
Engineers around you have picked up techniques from your work, even though teaching is not your primary job.</li><li>
You can explain the business problem behind each feature you have built, not just the technical solution.</li></ul></div>
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name &ndash; Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot;
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don&rsquo;t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV&rsquo;s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 
#LI-Hybrid</div>

Join Klipboard and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Klipboard

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Data Analyst

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Applied AI Engineer – Prompting & Evaluation

Senior Applied AI Engineer – Prompting & Evaluation

Applied AI Engineer – Prompting & Evaluation